新埠頭酒店，新埠頭平住宿優惠推介

「Really good hotel! If you have experienced ‘4 star international luxury/business hotels’ in provincial Indonesian cities you are in for a very pleasant surprise here. All staff I encountered were pleasing and helpful. The general features of the hotel are good, although when there is a band in the large reception level bar it is rather noisy in the rest of the lobby area. Reception efficiently arranged cars for me on several occasions. The reception staff can understand simple...

「很好， 但是開門關門的時候會有很大的噪音， 感覺是當地人的習慣。」

「附近環境有一點噪音，住宿狀況水有一點泥土味」

「飯店設備很新, 服務人原客氣有禮. 但房間內沒有冰箱, house keeping 打掃有點馬虎, 很多地方沒做 (杯子沒洗, 茶包沒補充). 訓練與考核待加強.」

「地點方便，早餐在11樓可眺望巿內風光，只可惜房間的煙味很重，住了3天，整箱衣服都被薰到全是煙味。但其他服務都很滿意。」

「The executive room I got was spacious, but it was a bit dirty and run down. The laminate floors looked nice, but were sticky, rather dirty and had a funny smell, as if someone puked before. The room had a "toilet sewage" smell from time to time. The reception was kind enough for provide air fresheners which helped. Aircon position isn't suitable and rather warm in the room. Big & modern TV. Breakfast was OK, but less satisfactory on 2nd day due to an event occupying the top floor.」

「All ok, the only thing is Cleaning , need to do deep cleaning!」

「This property is about 25 minutes from the airport.」

「at first they wanted to put me in a smoking room which I strictly refused.I had an advanced paid booking with clearly non-smoking preference. So they upgraded me to executive room. which was ok, But later came next issue. room was okay, but no light switch worked to switch off the light at the entrance. I called for assistance starting 10.30 PM. All numbers tried: room service, housekeeping, concierge, no response. I tried again and again till 1.30 AM, finally.. at 2 AM they manage to took out...

「Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options!」