Good Day!Thank you for choosing our hotel and for your 4/5 rating. We appreciate your feedback and hope to see you again soon.Best regards,Victorino PerezGeneral ManagerHoliday Inn Express Sidney MT

Good Day!Thank you for choosing our hotel and for your 5/5 rating. We appreciate your feedback and hope to see you again soon.Best regards,Victorino PerezGeneral ManagerHoliday Inn Express Sidney MT

Good Day!Thank you for choosing our hotel and for your 5/5 rating. We appreciate your feedback and hope to see you again soon.Best regards,Victorino PerezGeneral ManagerHoliday Inn Express Sidney MT

Good Day!Thank you for choosing our hotel and for your 5/5 rating. We appreciate your feedback and hope to see you again soon.Best regards,Victorino PerezGeneral ManagerHoliday Inn Express Sidney MT

Good Day!Thank you for choosing our hotel and for your 5/5 rating. We appreciate your feedback and hope to see you again soon.Best regards,Victorino PerezGeneral ManagerHoliday Inn Express Sidney MT

Dear Susan, We apologize for the inconvenience you experienced during your recent stay with us. Please rest assured that we take your concerns seriously and are taking immediate action to address the issues with the pool. We regret that the pool was not properly maintained and did not meet your expectations. I have spoken with our maintenance team, and they are working diligently to resolve the issues and ensure that the pool is thoroughly cleaned and functioning properly for all future guests. We understand the importance of providing a pleasant and enjoyable experience for our guests, and we sincerely apologize for falling short in this instance. We value your feedback and appreciate you bringing this matter to our attention. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve. Thank you for choosing to stay with us, and please do not hesitate to reach out if there is anything else we can assist you with. Best regards, Victorino Perez General ManagerHoliday Inn Express and Suites

Thank You for the positive feed back we Appreciated.

Dear Amanda, I am writing in response to your recent complaint regarding your stay at our hotel. I sincerely apologize for the inconveniences you experienced during your time with us. Firstly, I want to apologize for the mix-up with your room assignment. I understand that this can be frustrating, and I am truly sorry for any inconvenience caused. We are currently reviewing our internal procedures to ensure that such errors do not occur in the future. Regarding the hot tub, I apologize for the excessive chlorine levels. Our maintenance team has been notified, and they are working on resolving this problem promptly. We appreciate your feedback as it helps us improve our facilities and services. Furthermore, I understand your frustration with the boxelder bugs entering through the window. Our pest control team has been alerted, and they are taking the necessary measures to address this issue. We are committed to providing a comfortable and bug-free environment for our guests. Again, I apologize for any negative experience you had during your stay. Please know that your feedback is valuable to us, and we will utilize it to make the necessary improvements. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to let us know. Thank you for bringing these matters to our attention, and we hope you will reconsider staying with us in the future. We would love the opportunity to make it up to you. Best regards, Victorino Perez General ManagerHoliday Inn Express and Suites

Subject: Appreciating Your Feedback and Addressing Your Concerns Dear Valued Guest, I hope this email finds you well. I am writing to express my gratitude for taking the time to provide your feedback regarding your recent stay at Holiday Inn Express Hotel & Suites Sidney, an IHG Hotel. We highly value guest feedback as it allows us to constantly improve our services and ensure that each experience exceeds expectations. Firstly, please accept my sincere apologies for any inconveniences you may have encountered during your stay. We take great pride in providing exceptional service to all our guests, and it is disappointing to learn that we fell short of meeting your expectations. Your comments have been carefully reviewed by our management team, and appropriate measures will be taken to address the issues highlighted. To ensure a better experience for future guests, we are actively working on improving several aspects. These include enhancing our breakfast options, implementing stricter quality control measures, and evaluating our staff training program to ensure consistent service excellence. We understand the importance of an enjoyable and hassle-free stay, and we are committed to making the necessary improvements. Your valuable feedback plays an integral role in helping us maintain our commitment to excellence. We truly appreciate your suggestions and will take them into serious consideration as we continue to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a more delightful stay that reflects the high standards we strive to achieve. Thank you once again for choosing Holiday Inn Express Hotel & Suites Sidney, an IHG Hotel. Please do not hesitate to reach out to me directly should you have any further concerns or requirements. We are here to ensure your utmost satisfaction. Warmest regards, Victorino Perez General Manager Holiday Inn Express Hotel & Suites Sidney, an IHG Hotel

Dear valued guest, Thank you for reaching out to us and providing feedback regarding your recent stay at our hotel. We truly appreciate your time and attention to detail when sharing your concerns. Firstly, please accept our sincere apologies for any rudeness you experienced with regards to your son's service dog. We deeply regret any discomfort this may have caused and assure you that we will take immediate action to address this matter with our staff. Our team understandingly recognizes the importance of accommodating all guests, including those with service animals, and we are committed to ensuring that all future interactions are handled with the utmost courtesy and professionalism. Moreover, we are sorry to learn about the state of the pool area and the presence of exposed wires in the ceiling. Rest assured, we take matters of cleanliness and safety extremely seriously, and we apologize for any inconvenience this may have caused. Our maintenance team will promptly investigate and rectify the issues raised, ensuring that the necessary repairs are carried out to restore the pool to its expected standard and address any safety concerns in a timely manner. Once again, we sincerely apologize for the shortcomings you encountered during your stay. Your satisfaction is of the utmost importance to us, and we value your feedback as it allows us to continuously improve our services. We hope you will give us another opportunity to provide you with a seamless experience that meets your expectations. Warmest regards, Victorino PerezGeneral Manager

Thank you for given us a perfect "10" Scores and we truly appreciated for staying with us.

We are greatly appreciate your positive experience with our staff.

Thank you so much! We are thrilled to hear that our staff was courteous and helpful.

Thank you for your kind feedback!

On behalf of the entire team here at Holiday Inn express Sidney Montana , I would like to express our sincere gratitude for your recent stay with us. We are genuinely thrilled to hear that you had a great experience and that our staff was able to provide you with a delightful and helpful service.

Thank you for taking the time to share your positive feedback regarding your recent stay at our Hotel in Sidney MT. We sincerely appreciate your kind words and are delighted to learn that our location suited your needs and expectations.We understand the importance of convenience and are always thrilled to accommodate our guests to the best of our ability. We are pleased to hear that you appreciated our effort in providing you with ground floor room that catered to your pet's needs. Ensuring the comfort and satisfaction of our guests, both human and furry, is of utmost importance to us.Moreover, it is wonderful to know that you enjoyed the toiletries provided in our shower. we strive to offer our guests the utmost convenience and are glad you found our selection of shampoo and other essentials in large pump bottles to be convenient. Your positive feedback serves as encouragement for us to continue delivering exceptional experiences.Once again, we truly appreciate your kind words and choosing our Hotel for your stay. Our team endeavors to provide every guest with a memorable and comfortable experience, and it brings us great joy to know that we were able to achieve this for you. We look forward to welcoming you and your pet back on your next trip to Sidney, MT.Thank you for being our Valued guest.

Dear Guests,We would like to thank you for given us a satisfaction number of Perfect "10" in the Service we provide and we our Team is so happy that you're very satisfied on our Service to you.Again thanks for Staying with us and See you soon.

Dear Guests,I hope this email finds you well. I am writing to address your recent comment regarding the service you received during your stay with us. First, please accept my sincerest apologies for the dissatisfaction you experienced, and thank you for bringing it to my attention.As the General Manger of the Holiday Inn Express Sidney, MT it our utmost priority to ensure that our guests receive exceptional service in all aspects of their stay. It deeply concerns me that we fell short of meeting your expectations. I have thoroughly investigated the shortcomings and address them promptly.While i understand your disappointment, i assure you that this instance is not reflective of our usual standards, as we consistently strive to provide excellent service. We have identified the areas that require improvement and have taken immediate steps to to rectify them, including additional training for our staff to enhance their communication and attentiveness. Tour feedback is invaluable to us in our ongoing efforts to exceed our guests expectation.Tour satisfaction is of great importance to us, and i would like to extend an invitation for you to revisit our property, allowing us to showcase the improvement we have made. If you decide to give us another chance, please be assured that we will do everything in our power to create an exceptional experience for you.Once again, please accept my sincere apologies for the inconveniences caused. Should you have any further concerns or require any assistance, please do not hesitate to reach out to me personally.Thank you for choosing Holiday Inn Express Sidney, MT and I genuinely hope to have the opportunity to welcome you back soon.

Dear Guests,We would like to Thank you for given us a 8 out of 10 Satisfaction for rating us, me and my Team would like to thank you and we will promise to make strive more to meet your expectation of Perfect rating of "10".Again, thank you.

I hope this email finds you well. I recently received your comment regarding your recent stay at our hotel, and i want to sincerely apologize for the bad experience you encountered during your visit.First, please allow me to express my utmost disappointment in reading about the inconveniences you faced. We strive to provide top - notch service to all our valued guests, and it deeply saddens me to learn that we fell short of your expectations.Rest assured, I will personally be looking into this matter, and i assure you that necessary steps will be taken to ensure that such incidents do not occur in the future. We value your feedback and appreciate your patience and understanding while we work towards resolving this matter.Once again, I sincerely apologize for the negative experience you had during your stay with us. We are determined to make a amends and provide you with an exceptional experience should you decide to give us a another chance. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.

Your kind words and positive remarks regarding your experience at our hotel have made our team very proud. It is our constant endeavor service and a memorable stay, and we are thrilled to know that we have succeeded in doing so during your visit.

Dear Guests,Thank you so much for Given us a Rating Satisfaction of Perfect "10". Me and my Team we will strives more to keep that expectation you already experience on our Hotel here in Holiday Inn Express Sidney, MT.Once again, thank you so much for the feedback you given us.

Dear Guest, Thank you for bringing these concerns to my attention. I sincerely apologize for any inconvenience you experienced during your stay. Maintaining the comfort and satisfaction of our guests is of utmost importance to us, and we are committed to addressing these issues promptly. Regarding the fire alarm incident, please be assured that our team is investigating the cause of the false alarm and taking necessary measures to prevent any reoccurrence. We deeply regret any disturbance this may have caused during your sleep. I apologize for the shortage of bath towels in your room. Our housekeeping team has been notified, and adequate measures will be taken to ensure this does not happen again in the future. Furthermore, I apologize for the malfunctioning air conditioner fan control and the cleanliness of the toilet. Our engineering and housekeeping departments will immediately attend to these matters, ensuring that all facilities are in proper working order and maintained to the highest standards of cleanliness. Once again, I apologize for any inconvenience caused and appreciate your feedback. We highly value your patronage and hope you will allow us another opportunity to provide you with a flawless experience on your next visit. Kind regards, Victorino Perez General Manager

Dear Guest, Thank you for choosing to stay at the Holiday Inn Express and Suites. We appreciate your feedback and are pleased to hear that you found our place to be nice. However, we apologize for any inconvenience you experienced with the condition of the sleeping sofa that your children slept on. We strive to provide comfortable and well-maintained accommodations for our guests. We will investigate this matter further and take appropriate actions to ensure the comfort of our future guests. Your comments are invaluable to us as we continuously work to improve our services. We would like to thank you once again for sharing your experience with us. If there is anything else we can do to enhance your stay or if you have any further feedback or concerns, please do not hesitate to contact us directly. We hope to have the opportunity to serve you again in the future and provide you with a more enjoyable experience. Best regards, Victorino Perez General Manager Holiday Inn Express and Suites

Dear Guest,Thank you for choosing to stay at our Hotel and for taking the time to share your feedback. We appreciate your kind words about the cleanliness of our facility and the enjoyable time your kids had at the pool. Please accept our sincerest apologies for the inconvenience you experienced with your card key. We understand how frustrating it can be to have to repeatedly visit the front desk for rekeying. We have addressed this issue with our staff to ensure that it does not happen again in the future. However, we apologize for the additional inconvenience caused by the desk clerk being on the phone during your visit to the front desk. Our team should have prioritized your request and we regret that your experience fell short of our standards. We are glad to hear that despite these issues, you still found the room and motel to be nice and clean. Your satisfaction is our utmost priority and we will continue to work hard to provide exceptional service. Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable stay. Warm regards, Victorino Perez General ManagerHoliday Inn Express and Suites

Thank you very much.

Thanks for letting us know. Our maintenance department is working on it.Hope to see you again!

Thanks for your comments. We'll keep the number of guests in mind for the future.

1Thank you! We're so glad your stay was enjoyable!

Thank you.

We appreciate your concern and will pass it on to management.