室外泳池、頂樓泳池;泳池傘、躺椅

吳哥城景酒店的評價

3.5 out of 5
吳哥城景酒店
Funky LN Road, Siem Reap

評價

7.2

不錯

10 分評分,優異;25 則評價中有 7 則" "
8 分評分,不錯;25 則評價中有 7 則" "
6 分評分,一般;25 則評價中有 7 則" "
4 分評分,欠佳;25 則評價中有 0 則" "
2 分評分,很差;25 則評價中有 4 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

2/10 很差

真實旅客

不滿:職員與服務和住宿狀況
Really bad hotel service
於 2019 年 2 月住了 2 晚
Nagara Hote 於 2019年2月26日的回應
Dear Guest, thanks for staying with us and feedback. In order to have better improvement, we would like to have your elaborate on how made your disatisfaction so that we can clear view and make plan for improvement. thanks,

6/10 一般

Victoria

家人同遊, 多人同遊
讚好:職員與服務和設施服務
不滿:整潔度
The staff was great. The property could use some updates. The walls and ceilings were dirty and the shower curtain was horribly stained.

6/10 一般

Victoria

伴侶同遊, 多人同遊
讚好:職員與服務
Very friendly and helpful staff. The location was great. The rooms were ok. Some issues like dirty walls and stained shower curtain and towels.
於 2023 年 11 月住了 3 晚

10/10 優異

Kevin

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚

8/10 不錯

Yutaka

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚

2/10 很差

Neil

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

10/10 優異

Bryan (Spring)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 1 月住了 12 晚

10/10 優異

Raymond

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Underrated
This is one of the best hotels I've stayed in, for its rating. Huge room with modern fixtures, smiling room service, and 500 metres to the Pub Street /Night Market area.
於 2019 年 4 月住了 2 晚
Sk 於 2019年5月1日的回應
Dear Raymond, thanks for staying with us. It's our great pleasure to serve you during your trip in Siem Reap and it's out great honor to meet your satisfaction. We do wish to have you back to our city again and wish you to have staying with us as well.

2/10 很差

真實旅客

於 2019 年 4 月住了 1 晚
Sk 於 2019年4月27日的回應
Dear Value guest, Thanks for booking our hotel. We are really appreciated for your value time to comment about your satisfaction during your stay here in our hotel. It's even more helpful if you give us specific dissatisfaction point where we can use to improve our service and product qualities. Thanks Management

10/10 優異

Susie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cool place
I really liked staying here and the people were really helpful. We got a great driver and had a blast. Super location, nice pool, good breakfast.
於 2019 年 4 月住了 3 晚
sk 於 2019年4月17日的回應
Dear Susie, thanks for staying with us and thanks for your comment. We are pleased to keep our guests' satisfaction up to required level. hope to see you a gain soon.

6/10 一般

Kevin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Only 2 night stay and with all to do was not there much. Staff polite and very helpful.
於 2019 年 4 月住了 2 晚
Sk 於 2019年4月10日的回應
Dear Kavin Thanks for choosing to stay with us. Not really sure why your satisfaction rate is just above average as you have not mentioned specific points. Thanks

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
가성비최고
위치도좋고 가성비짱~ 우선 청결도가 마음에들었다
於 2019 年 3 月住了 3 晚
Sk 於 2019年3月28日的回應
Dear Guest, thanks for staying with us and comment on our hotel. We look forward to have you staying with us once again. Regards,

8/10 不錯

Lisa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel in a perfect area. Lovely pool. Great staff. Close to everything. Only problem was no WiFi
於 2019 年 2 月住了 4 晚
Sk 於 2019年3月13日的回應
Dear Lisa, thanks for staying with us and really thankful of you for giving us feedback. Relating to WiFi, it would be very much appreciated if you could specify with in your room or in public area where we can review and check for improving it. thanks

6/10 一般

真實旅客

於 2019 年 2 月住了 2 晚
sk 於 2019年3月3日的回應
Dear Guest, thanks for booking and stay with us. Your feedback is really important to our service quality maintenance. We will do our best to ensure that your comment is taken care and our service & product quality are ready for our customers. thanks

6/10 一般

Sandrine

讚好:整潔度、職員與服務和住宿狀況
於 2019 年 2 月住了 1 晚
Nagara Team 於 2019年2月28日的回應
Dear Guest, really sorry to see your dissatisfaction rate. It would be very much appreciated if you could elaborate your comment so that we can setup the improvement. thanks, Nagara Team

6/10 一般

Michael

讚好:整潔度和住宿狀況
不滿:職員與服務
Nice newer hotel...NO airport pick up.
Great newer building with high quality fixtures, linens and finishes. Comfortable and quite at night. Roof top pool and bar (expensive) a nice touch. Free breakfast was bland. What this hotel lacks is trained/competent staff and management. Airport pick up was a lie....even after we phoned the hotel three hours before our arrival and twice after landing....still not provided with airport shuttle service. ..as advertised. When inquiring about the shuttle to the airport after check out we were told no service for guests booking through Expedia!!!
於 2019 年 2 月住了 4 晚
Nagara Team 於 2019年2月26日的回應
thank you for staying with us and thank you so much for comment. It seems that we have issue with our pick up service. We will work on this to improve it.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We stayed here for 4 nights. The hotel room was lovely with a nice big kingsize bed, and air con that worked well. The water pressure in the shower is good. This hotel has a rooftop pool, and there were always enough sun beds available when we visited. Breakfast is on the rooftop next to the pool which was cool, however the American breakfast was just OK. The one thing I found strange was the second morning we put the sign out asking for our rooms to be made up as we needed more toilet roll, however when we returned we found the beds had been made but no toilet roll; I found this a bit odd and had to go down to reception to ask for more. The staff were helpful, able to book us a tour to see the temples and an airport transfer when we left. The location was pretty good, less than a 10min walk to the night markets. I would stay here again.
於 2019 年 1 月住了 4 晚
Phat 於 2019年2月4日的回應
Dear Value customer, Thanks you very much for your feedback, We will improve our services, Best regards

8/10 不錯

Paul

讚好:整潔度、住宿狀況和客房舒適度
Great hotel - poor service from manager
This hotel is fantastic. The rooms were big, modern and clean. The rooftop bar and swimming pool were great - a good sun trap and nice and chilled. Location was great, just a short walk from all the main sights. Angkor Wat was a 20 min drive away and definitely a must do. Reason why we cant give this hotel 5 stars is due to service. In our booking it stated free airport collection transfers. When booking you don’t receive an email address to contact hotel - We went on the hotels website and got the email address from there. (We have followed this process with many hotels throughout Asia so far And have faced no issues) we emailed hotel requesting our collection from airport and received no reply. We emailed a further three times each time checking the email address listed on their website. No reply. We paid our own taxi to the hotel from the airport. When we explained to the staff they said they need to speak to manager. I had to ask three further times for an answer. Finally we speak to manager who informs us the email address we used is wrong. I pointed out it’s on his website and also on the business cards in front of reception. He removed the cards and said he would change them but still wouldn’t acknowledge he was in the wrong and refused to reimburse us or (our preferred option) take us to the airport on departure as this would be a like for like trip. He refused and said it couldn’t be done?! Therefore be aware of the airport collection!!
於 2019 年 1 月住了 2 晚
Phat 於 2019年2月6日的回應
Dear Paul, Good morning from Nagara Hotel and Residence, Thanks you vey much for you feedback, we were not refuse, but we told you that the email does not reach our inbox, therefore we did not recognize, what's time you will arrive. we are sorry about missed you up because we did not have your arrival time or flight details. we will improve our service, now my IT is checking our email, why not get any email from you. Best regards

8/10 不錯

Tony

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Helt okey hotell
Helt okey hotell i den prisklassen, tyvärr kändes det lite folktomt trots att det var fullbokat. Beror antagligen på alla matställen och barer på gatan runt hörnet. Wifi’t var även lite knackigt till och från. 4/5
於 2019 年 1 月住了 1 晚
Phat 於 2019年2月1日的回應
Kära värde kund, Hälsningar från Nagara Hotel and Residence, Tack så mycket för din feedback, vi kommer att förbättra våra tjänster. Vänliga hälsningar phat

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
Hübsches, neues Hotel nahe dem Zentrum. Beachten muss man, dass der Zimmerservice extra angefragt werden muss. Handtücher ok, aber es sollte dann zumindest ausreichend Toilettenpapier und Trinkwasser bereitgestellt werden. Negativ sind aber bei einem neuen Hotel keine Doppelglasfenster, so dass ich teilweise sehr schlecht bis gar nicht schlafen konnte. Krach von den Tuktuks und jaulende Hunde auf der Straße. Da mein Zimmer unter dem Pool war, konnte ich auch jedes Mal hören, wenn die Leute morgens und abends Tische und Stühle z. B. beim Essen verrückt haben. Das Geräusch ging durch Mark und Bein, obwohl bereits Filz unter den Tisch und Stuhlbeinen angebracht war. Da wurde an der falschen Stelle an Isolierung gespart. (Decke, Fenster)
於 2019 年 1 月住了 3 晚
Phat 於 2019年1月18日的回應
Sehr geehrter Kunde, Grüße aus dem Nagara Hotel and Residence, Vielen Dank für Ihr Feedback. Wir sind ständig auf dem neuesten Stand, um Ihnen den besten Service zu bieten. Wir werden unseren Service verbessern, um die Sprach- und Schallisolierung zu schützen, und das Restaurant für das Frühstück vom Dach in das Erdgeschoss verlegen. Freundliche Grüße Phat

10/10 優異

Joseph G Ward

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yep, it's a fine place
Large rooms, balcony, comfortable bed, friendly staff and a rooftop bar/pool/dining area. It's a winner.
於 2019 年 1 月住了 3 晚
Phat 於 2019年1月16日的回應
Dear Joseph, Greetings from Nagara Hotel and Residence, Thanks you very much for your feedback, we keep moving forwards to offer you the best services,

6/10 一般

真實旅客

於 2018 年 12 月住了 3 晚
Thanks you Sophat 於 2019年1月5日的回應
Dear value customer, Good afternoon from Nagara hotel and Residence, Thanks you very much for your feedback, we will improve our service. Thanks you Sophat

2/10 很差

真實旅客

於 2018 年 12 月住了 3 晚
Phat 於 2019年1月5日的回應
Dear Value customer, Good afternoon from Nagara hotel and residence, Thanks you very much for your feedback, we will improve our service.

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
What a little gem
What a little gem, fantastic room rooftop pool and bar with spectacular sunrise & sunsets, treated like royalty free breakfasts airport pick up, don’t be put off by the end of the street that has not been tarmaced yet the location is Less than 5 minutes walk to all the action in bar street, I would stay there again, so would others I spoke to and who have returned for more already, firm bed nice pillows the hole place looks new. 👍👍👍👍👍
於 2018 年 11 月住了 4 晚
Khorn 於 2018年11月21日的回應
Thanks David for staying with us and thank you so much for sharing your experience of your stay. Looking forward to see you and others here in the soonest of time.

10/10 優異

Christian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel!
Newly built, very nice and clean, spacious rooms. Nice pool area at the rooftop with cool view and good prices in the bar and restaurant. And wonderful staff! Lik in the reception and everyone at the rooftop, always smiling and very friendly and kind. Also, the location is perfect. Situated on a quiet side street only two minutes away from the night market and all the busy life of the pub street.
於 2018 年 11 月住了 3 晚
Nagara team 於 2018年11月14日的回應
Dear Christian, Greetings from Nagara Hotel and Residence, Thanks you very much for your feedback, I will share your feedback to my colleague.