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伊薩恩別墅酒店的評價

3.5 out of 5
伊薩恩別墅酒店
Salakanseng Village, Siem Reap, Siem Reap

評價

7.4

不錯

10 分評分，優異；9 則評價中有 3 則" "
8 分評分，不錯；9 則評價中有 2 則" "
6 分評分，一般；9 則評價中有 2 則" "
4 分評分，欠佳；9 則評價中有 2 則" "
2 分評分，很差；9 則評價中有 0 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

10/10 

設施服務

8.0/10 

住宿狀況

評價

4/10 欠佳

Helmut

讚好：整潔度、職員與服務和住宿狀況
Vacation
I`m booking the Isann Villa. Special offer with good price. I`m arrieved the Isann Villa and the staff told me.... I must change the Villa. Why ?... Staff gave me no details. The new Villa was the Sothea Hom Villa. This Villa was very outside ! 10 min. walk to Main Street. 2,5 km to the Night Market, Very outside. Lot of cost for Tuk Tuk. The Room was big, clean and nice. Ther Manager and the Staff was friendly. The Sothea Villa had not a Pool. In the Room no Cool Box for drinks !
於 2019 年 2 月住了 4 晚
P 於 2019年3月8日的回應
Dear Value Guest, Greetings from Isann Villa in Siem Reap, Cambodia. On behalf of Isann Villa team and colleague would like to say thank you so much for your stay and feedback our hotel. Regarding to your email we would like to inform you that our bathroom in the villa was stuck and our maintenance can't fix on time before you arrived, so we have to removed you to our partner property. We are deeply apologized all any inconvenience during your stay and unsatisfying with our property and hotel service. We will improve all of your wrote above. We are sure that will not happen again in future. We hope to see you near future again. Best regards, Management Team

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Ikke det jeg reserverede
Blev hentet fra lufthavn, fik at vide vi kom til Isann Villa som er helt nyt. Det viste sig at stedet slet ikke svarede til billederne. Jeg gjorte opmærksom på, at det ikke var det jeg bestilte, dog uden respons og jeg så aldrig den unge mand som hentede os igen. Alt var rent og pænt og der var eller super service og meget venlig personale. Desværre var vores værelse meget mørkt uden udsigt, udenfor var et stort bord med 4 hårde stole som skulle deles med naboen, så først til mølle. Ingen mulighed for relex udenfor, så det var meget trist. Gæsterne ved siden af os, havde altid deres scootere til opladning ved siddeområdet foran vores dør, så det var ikke særlig hyggeligt. Når det er sagt, er det vigtig at nævne, at alt var super rent og der var et fantastisk personale, men jeg havde forventninger iht billederne, skuffende at jeg blev snydt og manageren (den unge mand) aldrig vendt tilbage som lovet.
於 2019 年 1 月住了 5 晚
Phearom 於 2019年2月26日的回應
Thank you for your feed back. We are appreciated your commanded.

10/10 優異

JohnVarachai (Thailand)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing stay. wonderful wooden villa very close to city centre and pub street. villa feature with private kitchen and outdoor living area where our family meet during dinner time after temple tour
於 2018 年 11 月住了 1 晚
Phearom 於 2018年12月18日的回應
Dear value customer Thank you very much for your gift for us by your amazing review our accommodation, We wish you get all best for your trip and we are warmly to welcome you again to our villa. with best regard Mr. Phearom

6/10 一般

真實旅客

讚好：職員與服務
於 2018 年 10 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The rustic charm, the fact that it was out of the way in a quiet secluded area.
於 2018 年 9 月住了 2 晚

8/10 不錯

Españolaviajand

讚好：整潔度、住宿狀況和客房舒適度
Una habitacion amplia , muy buen trato y muy buen desayuno . por poner un pero , algo alejado . Alquilando moto se resuelve el problema .
於 2018 年 6 月住了 1 晚
P 於 2018年6月26日的回應
Dear Value Guest, Greetings from Isann Villa in Siem Reap, Cambodia. On behalf of Isann Villa team and colleague would like to say thank you so much for your stay and feedback our hotel. We are deeply apologized all any inconvenience during your stay and unsatisfying with our property and hotel service. We will improve all of your wrote above. We hope to see you near future again. Best regards, Management Team

4/10 欠佳

ClazL (KL)

不滿：職員與服務、住宿狀況和客房舒適度
Totally disappointed
I had booked two rooms. I was given the urban suite, which is spacious and nice however my business partner was given a room next to reception as there was mixed up in the room booking - unacceptable and no refund given. The urban suite claimed to have jetted bathtub - not true as It's just a normal bathtub. On the next day, there were no electricity and water as the hotel management overlooked to pay their utility bill. The hotel owners only offered to bring us to their affiliate partner hotel for a shower and we were supposed to return back to our hotel until I had to admonish the hotel owner to ensure that we are given rooms at their affiliate partner until we check-out. We were transported to their affiliate partner hotel, Manjula Villa ONLY at 11.00am and the replacement rooms given was mediocre as the A/C was not cold, room with a view to the reception area and no bidet in the bathroom. Totally disappointed and may re-consider any rooms recommended by Expedia moving forward. Business meetings were cancelled as I could not get ready on time, thanks to the lack of basic amenities and conscientiousness by the hotel management. Very frustrated as I had found better and cheaper hotels in Siem Reap.
於 2018 年 5 月住了 1 晚
P 於 2018年6月17日的回應
Dear ClazL, Greetings from Isann Villa in Siem Reap, Cambodia. On behalf of Isann Villa team and colleague would like to say thank you so much for your stay and feedback our hotel. We are deeply apologized all any inconvenience during your stay and unsatisfying with our property and hotel service. We will improve all of your wrote above. We are sure that will not happen again in future. We hope to see you near future again. Best regards, Management Team

10/10 優異

Marco (Mexico)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place, a well hidden gem
Service was more than great, it was legendary, few times in our lives we get to receive this level of service, it is hidden but close to most busiest streets and a 15 minute walk to pub street, don’t get turned off by the alley where this place is located, most places in Cambodia are in alleys. Outstanding everything...
於 2018 年 5 月住了 4 晚
P 於 2018年6月4日的回應
Dear Marco, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding to our customer service and property. We are commitment and try every day to provide that quality customer service that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Siem Reap, Cambodia! Best regards, Management Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Great value for money. Friendly staff and comfortable accommodation
於 2018 年 3 月住了 4 晚
P 於 2018年4月8日的回應
Dear Value Guest, Thank you for choosing Isann Villa for your recent stay in Siem Reap, Cambodia. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Isann Villa. Best regards, Management Team