Very nice and quiet hotel, everyone are very kind and warm, good for relax.
Hotel provide delicious and wide range breakfast, thanks GM sent us to airport.
It is a new hotel, they keep very clean, room is tidy and big, especially the bed is very comfortable, feeling sleep better at home.
Must choose this hotel, must come again.
Eva Leung
於 2018 年 2 月住了 4 晚
10/10 優異
Shang Te
2018年1月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
a nice stay
overall it's a great experience. Everything was nice. but when we tried to take tuk tuk back to the hotel, the drivers usually didn't really know where is the hotel, cause' it's a bit far from the downtown and kinda hard to be found by the drivers. It's in a small alley by a big street. aside from that small problem, the service, environment, and everything were really nice.
Shang Te
於 2018 年 1 月住了 3 晚
8/10 不錯
Karrie
2017年12月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The room is very big and nice. The location is around 15mins tuktuk from city center, and hotel is very generous to provide tuktuk ride & private car airport pick up. The breakfast is tasty but take a relatively longer time to wait till the food is ready. Overall, we are satisfy with the stay :) thanks!
Karrie
於 2017 年 12 月住了 4 晚
10/10 優異
saba (Taiwan)
2017年9月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Place to have a relaxing trip
I had a good experience and good service in this hotel. Although this location is not next to the city town, but I this it's good to guest in the hotel, people can have relaxing holiday here. The swimming pool and restaurant also let me impressed, Just like in the quiet and easy place to stay. The room space is large and let me feel free and relaxing, and the smile of the restaurant give me just like at home. Also they provide many kinds of choice to have breakfast and meal. The pick- up service (return hotel and city town) is good to me and convenient to see around and back to rest.
Mr. bones give me a good trip to Phonm Kulen National Park and give me many information about this trip, thanks for his help and suggestion.
I would want to stay here again if I come over this city again.
Thanks for the smiling staff and nice service in this trip, I had a good and relaxing trip this time.
saba
於 2017 年 8 月住了 7 晚
2/10 很差
Caroline
家人同遊
2020年1月9日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Liars and Thieves - False Ads, Do Not Believe
The owners are LIARS and THIEVES. I made reservations over two months in advance, based on pictures and descriptions of the family suite. Without even acknowledging it much less warning me, they checked me into a far inferior room. When I confronted them with my receipt that contained the details, they offered a free dinner. They didn't offer a price to match the room. I said this was unacceptable. They claimed to no longer have my room because it was under renovations (again, they could have told me earlier). They then said they wouldn't charge me if I decided to stay at another hotel. They helped me book another hotel in the area. But then they never gave me back my money. Do not believe the pictures and the description. This hotel is located off the main road, BEHIND A DARK UNPAVED ALLEY. The bathroom for the room they gave me looks like a prison cell. It's dark slate grey, slippery floor, and poor lighting. The room itself is also weird, with very little natural light. It gives it an overall institutional feel. To call this place a "luxury hotel" is a misnomer. When I saw the pictures and description and the price, I thought it was almost too good to be true. And it was indeed too good to be true. In this case, you get less than what you even pay for. Management is also aggressive in trying to get you to open your wallet. The first thing they do is try to get you to book activities with them for every single day and time for your stay. And their restaurant is overpriced.
This place had nothing to offer us when we try to check in. They state they were doing renovations, and we were not able to check in. They took us to anothers hotel and say it was the same thing. Just because it has the bed that we need, doesn't justify that it was the same thing. There was no gym, wifi was horrible. On top of that it was more of downgrade. We pay more and expected a better place, that why we paid more. I will never go back to that hotel.
Luan
於 2019 年 9 月住了 3 晚
4/10 欠佳
Perry
2019年7月25日
讚好:整潔度
不滿:住宿狀況
A sheep in sheeps clothing.
On paper, this should have been a spectacular hotel. Indeed the ride in from the airport passes some fabulous looking hotels that would not look out of place in Miami Beach. The first clue should have been the taxi they sent to collect us. It was a Tuk Tuk; so our luggage was precariously balanced on the tow bar and off we went. It quickly became obvious that the description was misleading. Firstly it is on an unpaved backstreet with no passing traffic, so they have to call a Tuk Tuk for every journey. The property is undergoing extreme re-modelling (as of July 2019). The pool is closed (although they offered us a ride to a nearby hotel) and there are heavy engineering works going on all over the place. Our room (101) was recently refurbished and was a triumph of style over practicality. A fabulous Swedish style bed, but with a dark wood surround led to barked shins. Poor water pressure that meant that the bath took 20 minutes to fill to 10 cms with tepid water. A rain shower with no cubicle so it was freezing because of the aircon (which was about the only thing that is highly efficient). Eco friendly shower gel etc but delivered in stone jars which meant that one uses 5 times the amount and is in constant fear that they will fall and shatter. And a breakfast that is slow to deliver and mean in quantity. And why didn't they refresh the toilet paper and soap. Either poor management or a property in severe trouble. My advice? Pay more, stay elsewhere.
Perry
於 2019 年 7 月住了 4 晚
10/10 優異
真實旅客
多人同遊
2019年6月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing Staff. They were so helpful with setting up tours and anything we need. Would highly recommend