When we booked for Okay 1 villa, free pick up transfer was stated to be included in the package. Approximately 5 days prior our check in, I contacted Okay 1 Villa and no respond from them. Then as expected, we arrived at the airport, no one was there to pick us up. 10 USD was paid for transport to Okay 1 Villa. What's worst is when i asked about it at the reception, I was ignored a few times, it was obvious that they were trying to avoid answering. Well, we persistently asked for free transfer back to the airport when we leave for Siem Reap, they do not agree but asked for 3 USD for TUKTUK transportation to the airport. We agreed because it was better than nothing. Then, throughout our stay we heard hotel guest arguing with receptionists about the same issue, they did not pick their guests up at the airport even the price customer paid for hotel booking have included pick up service.
Breakfast was basically the same everyday, it tasted alright. Largely spaced hotel room with dust on the curtains and wardrobe.
