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吳哥窟麗晶酒店的評價

4.5 out of 5
吳哥窟麗晶酒店
Vithei Charles de Gaulle, Siem Reap

評價

8.8

優異

10 分評分，優異；193 則評價中有 104 則" "
8 分評分，不錯；193 則評價中有 60 則" "
6 分評分，一般；193 則評價中有 18 則" "
4 分評分，欠佳；193 則評價中有 7 則" "
2 分評分，很差；193 則評價中有 4 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

6.6/10 

設施服務

8.6/10 

住宿狀況

7.4/10 

環保程度

評價

4/10 欠佳

真實旅客

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

10/10 優異

Si Kit

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚
Ms. You Tevorn /E-Commerce Manager 於 2019年10月21日的回應
Dear Si Kit, Thank very much for email, We are appreciate for your kind support us and we hope to see you need time. Ms. Tevorn E-Commerce Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常不錯的酒店
不錯
於 2018 年 2 月住了 3 晚
You Tevorn 於 2018年3月26日的回應
Dear 非常不錯的酒店 谢谢

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通方便
交通方便，員工有禮貌，客人有需要會盡快幫忙解決，房間整潔，干凈，酒店食品尚算好，食物品種款式較多選擇。

10/10 優異

MAY YUK HELEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
會再入住
員工有禮，客房整潔，早餐也多款式選擇。

8/10 不錯

Kyo (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好
很舒適

8/10 不錯

angel (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
可推薦
整體來說還不錯，早餐還ok，服務還不錯，距離鬧區也不遠，泳池小了點

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
價廉物美
價廉物美的酒店，有酒店專車接機（需預約),從機場30分鐘內可到酒店，離Old market & Angkor Wat也不遠，客房設施齊備，潔淨整齊，晚上也很寧静，泳池環境優美，早餐食物也很美味

10/10 優異

CHIH YI (taiwan)

讚好：整潔度、職員與服務和客房舒適度
整體還不錯
泳池還不錯,早餐也不錯

6/10 一般

Yang (Taiwan)

讚好：整潔度和客房舒適度
不滿：住宿狀況
硬體設備很差
當初會選擇這間飯店是因為覺得它新,所以我們預定了有陽台的房間,但當我們到達時卻是給我們沒陽台的房間,經過我們要求後才幫我們轉有陽台的房間,結果一到房間冷氣是壞的插座無法充電使用,我們原本預訂的三張單人床也變成一單跟一大雙人床,飯店請人來修理冷氣與插座修了很久,我們後面的行程時間全部被延誤浪費了我們很多時間,我們請飯店換一間房給我們飯店不願意就算了態度還很差,最後經理出面處理態度也沒有很好,看到我們很生氣才說送我們50分鐘按摩,整體來說飯店算乾淨新穎位置也好,但硬體設備以及櫃台服務人員的態度真的有待加強,大廳開門的服務生態度就滿好的,只是下次不會想再住這間了!

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
床很舒服，房間很大
位置適中，床的軟硬度適中，房間空間也很大，可惜熱水不夠熱，尤其是人多一起洗的時候，就無法泡澡了

8/10 不錯

Aisha (Taiwan)

讚好：職員與服務、住宿狀況和客房舒適度
Beautiful hotel with great price!
Plenty choice of breakfast. Very friendly and helpful staff. Swimming pool is lovely and very few people there during my stay. A bit far away from city center but easy to get there by tuktuk. They gave us a nice and big family room while we only paid for a double room. Wifi signal is strong in our suite.

6/10 一般

lai (hong kong)

讚好：整潔度
不滿：職員與服務
Fair Price; Good Breakfast
We arrived late at the hotel after a 7-hour trip to Siem Reap. We booked the family suite through Expedia. Yet, as we travelled in 4 persons, we were only given a king and a single bed, which was not spacious enough to sleep. Breakfast is good with a variety of choices. Location is far from the Old Market Area yet close to AngKorWat,

10/10 優異

Lori (Beijing, CN)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good place for vacation
good view inside the hotel, staff is friendly

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 5 晚

6/10 一般

Curtis St.

讚好：整潔度和住宿狀況
不滿：設施服務
It looks elegant from the outside and the front desk people are friendly and engaging. It was generally quiet throughout the building despite a conference going on there at the time. There are two restaurants which are subpar. The main restaurant was only open during noon hours and up through 2:30. I walked in there during these times and was never served so I left. The food is mediocre at best and the breakfast was terrible and largely inedible. There are also limited choices nearby. I won't be back.
於 2023 年 2 月住了 4 晚

4/10 欠佳

Paul

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I had no hot water for three days and no tv for six days
於 2022 年 7 月住了 7 晚

8/10 不錯

TaeHwan

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚

8/10 不錯

Kady (大阪)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
頼んでいたはずの送迎がなかなか来ませんでした。それ以外はご飯も美味しく、最高です！ アンコールクッキーの本店の隣ということで、お土産を買うのに苦労はしません！
於 2019 年 8 月住了 4 晚
Ms. You Tevorn 於 2019年11月4日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel excellent. Il est situé entre le centre ville de Siem Reap et l'entrée des temples d'Angkor. Quelques restaurants locaux non loin de la. Situation ideal pour visiter Siem Reap et les temples donc. Le petit dejeuner buffet est tres varié et d'excellente qualité. Service haut de gamme pour cet hotel qui propose beaucoup de services (Transfert aeroport, spa, bar piscine, etc...) Pour finir le personnel est tres gentil et accueillant .
於 2018 年 11 月住了 3 晚

10/10 優異

Adam

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is located in a good spot, not too far from downtown, and away from most of the noise and bars. Staff is very friendly and professional.
於 2018 年 12 月住了 5 晚

4/10 欠佳

真實旅客

不滿：整潔度和住宿狀況
於 2018 年 12 月住了 6 晚

8/10 不錯

真實旅客

於 2018 年 11 月住了 3 晚

10/10 優異

Gary (Colton CALIFORNIA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff from the time we checked in till the time we left (3 days) were very nice and accommodating (allowed us late checkout for nite flight). The breakfasts were excellent, room big and comfortable, housekeeping super....would I stay here again-defnite YES!!!
於 2018 年 7 月住了 3 晚
Ms. You Tevorn 於 2018年8月1日的回應
Dear Gary, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Gary! Best Regards, Ms. You Tevorn

2/10 很差

Amy

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 3 晚

10/10 優異

K (Sydney)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had a wonderful experience staying at Regency Angkor. The customer service was excellent and we were fortunate to check-in early after our long haul flight. We were provided a cold towel and bottle of water from our Airport Pickup driver which was a very nice touch. The staff took initiative to explain to us the location of the hotel and offer tips on where to visit during our stay. The room/pool/spa were also in a great condition. The buffet breakfast had a great range of choices. We recommend this hotel to fellow travelers.
於 2018 年 4 月住了 2 晚
Ms. You Tevorn E-Commerce Executive 於 2018年5月15日的回應
Dear Mr. K Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip! Best Regards, Ms. You Tevorn E-Commerce Executive

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mycket nöjd!
Mycket trevlig personal! Vi blev uppgraderade och fick sviten. Vår lille son fyllde ett år under vistelsen och vi bad om en bananpannkakstårta levererat till rummet kl. 6 på morgonen. De hade skrivit hela hans namn och datum på tårta med grattis text och så fick vi födelsedagsljus på den. De har vart toppen mot oss. Rekommenderas varmt. Tyvärr tyckte vi inte att restaurangen hade speciellt god mat men de är bara att ta en tuk tuk för 2 dollar till nattmarknaden på fem minuter, där finns de gott om utbud.
Ms. You Tevorn 於 2018年4月23日的回應
Dear Mycket nojd! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip. Ms, You Tevorn E-Commence Executive

8/10 不錯

Wade

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value but a little outside of the city centre. This probably does not matter too much if all you plan to do is visit wats.
於 2018 年 2 月住了 3 晚
Ms. You Tevorn 於 2018年4月12日的回應
Dear Wade, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Ms. You Tevorn

6/10 一般

Wendy (Sydney, NSW)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
hard bed, smelly hall way, rubbish seen from hall
We could see rubbish in garbage bags piles up on the other side of a wall near the pool when you look out from the smelly hall way window. Twice the waiters brought us the wrong cocktails which always tasted like margaritas because they had poor english. The breakfast catered well for all the noisey Chinese guests with most selections for them. We were never offered bacon for breakfast but got by. We tried to organise a free hotel pick up from the airport as advertised on the day we were to arrive but couldn't get through to the phone. We contacted expedia who didn't organise this/get through either. We got a free transfer from hotel to airport but only because we asked. The hotel staff could have emailed us via expedia to offer us a transfer before the stay, that would have given us a good first impression. The pool was nice. The water fountain in the front was only on one morning during our stay and looked great during that brief time it was on.
於 2018 年 2 月住了 6 晚

8/10 不錯

るなるなる (バンコク)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
シェムリアップの中では洗練されたホテル
シェムリアップの中では洗練されたホテルで 施設は古いが清潔に保たれているし，何よりも 従業員が丁寧で優しいのに驚いた。 強いて言うなら，朝御飯がもう少しレベルが 上がれば，非常にValue for moneyが高いといえる
於 2018 年 2 月住了 2 晚

10/10 優異

Maikon Jorge

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Café da manhã variado
O hotel é grande e suntuoso, mas poderia trazer um pouco mais de conforto nos quartos. Tivemos problemas com o aquecimento do chuveiro no primeiro dia de estadia, mas foi prontamente resolvido pela assistência técnica do hotel. O café da manhã é bastante variado, com varias estações e opções de culinária oriental e ocidental.

10/10 優異

Mark (Columbia, MO)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel and staff, close to everything
My stay at the Recency Angkor was AMAZING. The staff was super friendly, I got a room upgrade without even having to say anything as they didn't have the room I originally booked. The breakfast was fantastic. My friends got married here and the hotel put on an absolutely beautiful ceremony and reception! If I get the chance to come back I would definitely stay here again.
於 2018 年 1 月住了 11 晚
Ms. Yuu Tevorn 於 2018年1月23日的回應
Dear Mr. Mark, Warmest greeting from Regency Angkor Hotel, Siem Reap, Kingdom of Cambodia, First of all, we would like to thank you very much for choosing Regency Angkor Hotel to accommodate you during your visit to the world heritage site of Angkor Wat in Siem Reap, Cambodia, We are appreciated your feedback and waiting to see you in next your trip. Ms. Yuu Tevorn E-Commerce Executive

8/10 不錯

atsushi (tokyo)

讚好：整潔度和職員與服務
壁が薄いホテル
壁が薄いので、隣の部屋の声が全て聞こえて来た。 隣が中国人でとてもうるさくて寝られたもんではなかった。 西洋人の方があまりにも隣の部屋がうるさくて昨晩寝れなかったから、部屋を変えてくれとフロントに伝えていた。 それ以外だと、フロントの対応など、申し分の無いサービスだった。
於 2018 年 1 月住了 3 晚

10/10 優異

frederico

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 3 晚
Ms. Yuu Tevorn 於 2018年1月23日的回應
Dear Warmest greeting from Regency Angkor Hotel, Siem Reap, Kingdom of Cambodia, First of all, we would like to thank you very much for choosing Regency Angkor Hotel to accommodate you during your visit to the world heritage site of Angkor Wat in Siem Reap, Cambodia, We are appreciated your feedback and hope to see you once again in next trip. Ms. Yuu Tevorn E-Commerce Executive

8/10 不錯

Christian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top mit kleinen Makeln
Wir waren zur Besichtigung der Angkor Tempelanlagen in Siem Reap. Die Abholung vom Flughafen hat nicht ganz funktioniert obwohl ich dem Hotel Flug und Zeit per Mail mitgeteilt hatte. Aber nach einem Anruf im Hotel war 10 Minuten später ein Fahrer da. Als Entschuldigung haben wir ein Upgrade auf ein höherwertigeres Zimmer bekommen. Hier war alles super. Sehr gutes Bett, alles was man braucht war vorhanden. Der einzige Nachteil war die Lage zur Vorderseite. Hier befindet sich die Strase und ein neuer Nachtmarkt ist nur einige Meter seitlich vom Hotel. Da die Fenster die schallisolierende Wirkung einer Zeitungsseite haben hatte man schon öfter das Gefühl die LKW fahren durchs Zimmer und die Party findet im Nebenraum statt. Da wir aber beide gut schlafen können und von den Touren eh ziemlich fertig waren hat es uns nicht sehr gestört. Lärmempfindlichere Besucher sollten aber auf alle Fälle ein Zimmer auf der Rückseite buchen. Sehr positiv möchte ich noch einmal den Service hervorheben. Kellner, Rezeption, Concierge, Bar.... Alle sehr sehr freundlich und immer sehr hilfsbereit !!! Bei der Abreise war dann wieder das am Vorabend für 6 Uhr gebuchte Fahrzeug für den Flughafentransfer nicht da war. Aber auch das war nach 20 Minuten gelöst und wir waren noch gut in der Zeit am Airport. Wenn wir Siem Reap noch mal besuchen kommen wir sicher wieder her. Sehr zu empfehlen ist übrigens ein Besuch auf dem alten Markt. Einfach mit dem Tuktuk immer gerade aus, 3 Dollar. Auch sehr gutes Essen
於 2018 年 1 月住了 3 晚

10/10 優異

J-Cup

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel and service
We stayed for a week as we visited Siem Reap to see Angkor Wat and the other surrounding temples. All of the hotel staff were incredibly helpful, courteous, and friendly. Our next door neighbors were a little loud on the first night of our stay and the hotel front desk clerk was very understanding and helpful in moving us to a different room for the rest of our stay. The hotel is clean, well maintained, and the rooms are very comfortable. The concierges were always willing to assist us with transportation and restaurant reservations when we went out. I would highly recommend this hotel to anyone traveling to Siem Reap.
於 2017 年 12 月住了 7 晚
Ms. Yuu Tevorn 於 2018年1月23日的回應
Dear J-Cup, Warmest greeting from Regency Angkor Hotel, Siem Reap, Kingdom of Cambodia, First of all, we would like to thank you very much for choosing Regency Angkor Hotel to accommodate you during your visit to the world heritage site of Angkor Wat in Siem Reap, Cambodia, We are apprecited your feedback and hope to you once again in next future. Ms. Yuu Tevorn E-Commerce Excutive

10/10 優異

SANJAY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was great, location wise a little away from main town center. Sengy, who met us when we arrived, greeted us with politeness and gave a warm welcome. He was very knowledgeable and guided us well towards various activities. He even got us a guide to the Angkor Wat temples in spite of the busy tourist season.
於 2017 年 12 月住了 2 晚

2/10 很差

KyongSoon

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
공항무료픽업서비스에 대해서
조식식사, 숙박 다 좋습니다. 추천드립니다. 단, 공항픽업서비스는 왕복무료픽업이 아니라 편도 무료픽업 1회만 됩니다. 그리고 사전에 호텔측에다가 얘기를 해주두셔야 픽업1회를 받을수있습니다. 이점 꼭 명심하시길 바랍니다. 사전에 얘기안했다가 툭툭이 돈내고 타고 호텔갔답니다. 이부분 왕짜증났었어요.
於 2017 年 12 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unhelpful staff Not very clean
於 2017 年 11 月住了 3 晚

6/10 一般

Marc (Leamington Spa, Warwickshire)

讚好：職員與服務
不滿：住宿狀況
Good hotel but in needs for renovation
A slight disappointment during our trip through Vietnam and Cambodia. the Regency Angkor Hotel had lots of potential but is, unfortunately, showing its age. The decoration is what it is, taste is subjective but I would say it is dated compare to nowadays standards. Condition of the room is the same, definitely very clean and we had no problem sleeping there, but walls showed some damages, paint chipped, bathroom seals are old. Then the swimming pool was just decent. Long chairs were dirty and old again, jacuzzis were not working and the water inside looked dirty (as if it has been there for too long). We did not mind so much as we only used this hotel to sleep at night and were out most of the time, also the price was reasonable compare to others. Our room also happened to be on the ground floor, just facing the bar. It had been a little bit noisy because of that. Breakfasts had also been a disappointing experience, the room is huge but the number of people was overwhelming. Automatically, there was not enough tables for everyone, people started to get aggressive and waiters were overwhelmed.
於 2017 年 11 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 2 晚

10/10 優異

Martin T

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing pool and great breakfast.
Amazing pool and great breakfast.
於 2017 年 9 月住了 6 晚
Tevorn 於 2017年11月6日的回應
Dear Mr. Martin, Warmest greeting from Regency Angkor Hotel, Siem Reap, Kingdom of Cambodia, Thanks for staying with us. We appreciate your feedback and very happy to have been of service to you and certainly look forward to welcoming you back to the hotel in the future. Ms. You Tevorn E-Commerce Executive

10/10 優異

laxmi (Sydney Australia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent amenities
Friendly welcoming staff Felt very comfortable Close to important tour areas
於 2017 年 8 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice facilities, food and kind staffs ~
I went with my family. Me and my family very satisfied this hotel.
於 2017 年 7 月住了 2 晚

8/10 不錯

Visitor (Chicago)

讚好：職員與服務
Nice for its price
Staff there are kind and easy to go to Ankor Wat. But A/C is not strong..
於 2017 年 6 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 2 晚

10/10 優異

Brad (Oregon, usa)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impressive and class
Very nice Hotel. The styling is old world but nothing about this extremely well designed property is old. You will not be disappointed for the price!!!!

6/10 一般

真實旅客

讚好：整潔度和職員與服務
ビジネス感覚のリゾートホテル
従業員、客室とも80点。日本語と円交換ができないのが残念。中国人と韓国人が大半で日本人には海外旅行を感じられる素敵なプールのあるホテル。予約していない空港への送迎も気持ちよく応じてくれました。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice place to stay, the staff can't do enough for you. Didn't get PU at the airport as organised, but they cheerfully dropped us off instead. Highly recommended. Lovely walk in pool. Extensive choice at breakfast. Reasonably priced food in the restaurant.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superbra hotell i Siem Reap
Kan verkligen rekommendera detta hotell. Allt var superbra, från välkomnandet till avresan. Maten god och frukostbuffén har något för alla, vartän de kommer ifrån i världen.