舞會廳
查看供應

西恩納歐式大酒店 - 星級酒店系列的評價

5 out of 5
西恩納歐式大酒店 - 星級酒店系列
Banchi Di Sopra 85, Siena, SI

評價

9.2

卓越

10 分評分，優異；471 則評價中有 331 則" "
8 分評分，不錯；471 則評價中有 91 則" "
6 分評分，一般；471 則評價中有 33 則" "
4 分評分，欠佳；471 則評價中有 11 則" "
2 分評分，很差；471 則評價中有 5 則" "

9.4/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location wise, it is right in the center of Siena and is close to all the tourist attraction points. It is also the only five star hotel within the walls of Siena. The hotel is well equipped, and since we booked the best suite in the hotel, the view from it is spectacular. The suite is spacious, the interior is of an European style but with a modern touch, room service is excellent and all the staffs are super friendly. We particularly wishes to thank the front desk because they helped to organize a wonderful vineyard visit for me and my wife. We had a wonderful time in Siena.
於 2019 年 2 月住了 2 晚
Viviana Colonna Executive Assistant Manager 於 2019年3月6日的回應
Dear Guest, Many thanks for your comments regarding our location, service and unique style during your visit. We are most grateful for your kind words of appreciation and are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you soon again to Grand Hotel Continental. Sincerely,

10/10 優異

Lengyang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚
NBeaugonin 於 2018年12月12日的回應
Dear Guest, thank you for your evaluation. Kind regards, Nathalie Beaugonin Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地點佳 服務親切
櫃檯人員相當親切 飯店雖然舊 但整潔度佳 會再去住
於 2017 年 7 月住了 3 晚

10/10 優異

HURK MARN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好！下次還會考慮入住。
於 2017 年 7 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

donghui (Hangzhou)

讚好：整潔度
不滿：客房舒適度
Great location but the room is quite small, and they charged us 120 euros for one extra bed. I think they should change their air condition as soon as possible because it doesn't work at all!!

4/10 欠佳

真實旅客

不滿：職員與服務
My room include breakfast but hotel still charge scramble egg even didn't tell me it's not free every bad manager

10/10 優異

Don

伴侶同遊, 多人同遊
讚好：設施服務
The location was convenient to walking through Siena. We enjoyed the Cellist playing in the square outside our room in the evening.
於 2024 年 4 月住了 2 晚
NBeaugonin 於 2024年5月2日的回應
Dear Guest,thank you very much for your review. We are most pleased to know you have much enjoyed the atmosphere of the city and your stay.With regards,Nathalie BeaugoninGeneral Manager

2/10 很差

Olga

多人同遊
Because the people at the reception for check in was rude and not efficient
於 2024 年 4 月住了 1 晚
NBeaugonin 於 2024年5月2日的回應
Dear Guest,we thank you for the review and are sorry to learn that your experience was not a most positive one.While we investigate further, we regret that there has possibly been some issue leading to a misunderstanding. We do receive much praise for the service and assistance provided to all our guests.Nevertheless, there is always an opportunity to improve.With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Joseph

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very posh and felt like being in my own palace - the balcony was truly amazing for views and sunset dinner seeing the skyline of Sienna. Breakfast buffet was decadent and dinner service was superb. We were treated very well.
於 2024 年 4 月住了 2 晚
NBeaugonin 於 2024年4月30日的回應
Dear Guest,thank you very much for your review and comments. We are pleased to know that you have enjoyed your stay in Siena and we hope you may return for a future visit once again. Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

JOSE ANGEL

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is for sure the best Hotel in Siena. It's well worth it. The location is impeccable, the staff is great, the breakfast really good and the rooms are lovely. I really enjoyed our stay there. Will certainly stay there again.
於 2024 年 4 月住了 2 晚
NBeaugonin 於 2024年4月30日的回應
Dear Guest,it is a true pleasure to read your comments which we thank you for sharing.We also will be looking forward to welcoming you again in Siena.With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Aria

於 2024 年 3 月住了 2 晚
NBeaugonin 於 2024年4月30日的回應
Dear Guest,Thank you for your review.With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Julie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Laura was amazing with her suggestions and assistance! Room was spacious and beautiful. Will definitely return.
於 2024 年 3 月住了 1 晚
Beaugonin 於 2024年4月3日的回應
Dear Guest,we are most pleased to know that you have much enjoyed your stay and the service we provided. You kind words have been shared also with Laura, a most valuable team member indeed.Best regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Nancy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Nbeaugonin 於 2024年3月7日的回應
Dear Guest,we truly appreciate your evaluation and are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Andrea

讚好：整潔度、職員與服務和住宿狀況
Personale molto professionale e gentile
於 2024 年 1 月住了 1 晚
nbeaugonin 於 2024年2月14日的回應
Gentile Ospite,siamo lieti di ricevere la sua valutazione.Cordiali saluti,Nathalie BeaugoninGeneral Manager

10/10 優異

Rosa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Beaugonin 於 2024年1月27日的回應
Gentile Ospite,ringraziamo molto per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

10/10 優異

Kimberly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Beaugonin 於 2024年1月27日的回應
Kind Guest,thank you very much for the review. It is a pleasure to know you have appreciated the stay in Siena.With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

CARLOS ALBERTO

於 2024 年 1 月住了 1 晚
Beaugonin 於 2024年1月27日的回應
Dear Guest,we truly appreciate the evalutation you have dedicated us and are pleased to know that you have enjoyed your stay.Nathalie BeaugoninGeneral Manager

6/10 一般

Benito

讚好：職員與服務
Hotel com uma localização excelente, mas os quartos com carpetes sujo e tudo muito antigo.
於 2024 年 1 月住了 3 晚
Beaugonin 於 2024年1月27日的回應
Dear Guest,thank you for dedicating your time to share your comments which have met our best attention. Our continuous improvements will certainly meet our guests' appreciation.We hope you may allow us to regain your trust in a future stay. Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Gianluca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
nbeaugonin 於 2023年12月13日的回應
Gentile Ospite,ringraziamo sentitamente per la valutazione di 5 stelle!Cordiali saluti,Nathalie BeaugoninGeneral Manager

10/10 優異

Fabiana

於 2023 年 12 月住了 1 晚
nbeaugonin 於 2023年12月9日的回應
Gentile Ospite,ringraziamo molto per la valutazione.Cordialmente,Nathalie BeaugoninGeneral Manager

10/10 優異

Susan

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were outstanding. The food and drinks very good. The room had an amazing view and was very comfortable. Could use a little touch in some areas, but more cosmetic versus impacting comfort. It is a very old building, and they have done a great job keeping its character. It was very quiet for sleeping. The location could not be better. Everything is walkable. I can not wait to return - highly recommend!
於 2023 年 11 月住了 3 晚
nbeaugonin 於 2023年11月15日的回應
Kind Guest,we thank you very much for your kind words of appreciation and your suggestions have been well noted. We are pleased to know you have much enjoyed your stay and we also will be looking forward to welcoming you once again in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Surprised it’s a Leading Hotel of the World. Not to the standard. It was ok but not great. The restaurant was also very average.
於 2023 年 10 月住了 2 晚
nbeaugonin 於 2023年11月15日的回應
Dear Guest,we thank you for the time to share your personal experience. We are sorry to learn that in this case we have not have been able to meet your expectations. Any more specific suggestions are always welcome in order to improve for our guests.With kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Jose Manuel

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
nbeaugonin 於 2023年11月15日的回應
Dear Guest,thank you for your review.Regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Aldo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
nbeaugonin 於 2023年11月15日的回應
Kind Guest,thank you for your review. With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

William

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff was outstaning.
於 2023 年 9 月住了 4 晚
Nbeaugonin 於 2023年10月9日的回應
Kind Guest,Thank you for the review and such kind comments highly appreciated.Best regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Stacey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location and beautiful room
於 2023 年 9 月住了 1 晚
Nbeaugonin 於 2023年10月9日的回應
Dear Guest,thank you very much for your words of appreciation and we are delighted to know that you have enjoyed your stay.With kind regards,Nathalie BeaugoninGeneral Manager

6/10 一般

Abdulkadir

讚好：整潔度和職員與服務
於 2023 年 9 月住了 1 晚
Nbeaugonin 於 2023年10月9日的回應
Dear Guest, thank you for your evaluation. We are always available to recieve details to assist us in our improvements.With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Hale

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very well located! Fantastic staff from front desk, concierge, wait staff and housekeeping. Comfortable room and bed. Step outside and you’re in the middle of all the action
於 2023 年 9 月住了 2 晚
Nbeaugonin 於 2023年9月16日的回應
Dear Guest, Thank you very much for sharing your experience. We are very pleased to know you have enjoyed your stay and hope to welcome you very soon again in Siena.With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Nbeaugonin 於 2023年9月12日的回應
Dear Guest,thank you for your evaluation which is truly appreciated.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Armando Carmo Couri

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Nbeaugonin 於 2023年9月12日的回應
Dear Guest,we are pleased to know you have much enjoyed your stay and thank you for your review.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Rocco

讚好：整潔度、職員與服務和住宿狀況
My family and I had a wonderful experience at the Grand Hotel Continental Siena . Every staff member we encountered, from the valet to the check- in to the restaurant staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
於 2023 年 8 月住了 2 晚
Nbeaugonin 於 2023年9月12日的回應
Dear Guest,we are delighted to read your comments, which we thank you for sharing. It has been our pleasure to assist you and hope you may once again choose the Grand Hotel Continental for a future stay in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Sule

於 2023 年 9 月住了 1 晚
Nbeaugonin 於 2023年9月12日的回應
Dear Guest,the review is most appreciated and we thank you very much.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Cristina

於 2023 年 8 月住了 2 晚
Nbeaugonin 於 2023年9月12日的回應
Dear Guest,thank you for your evaluation. We are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Greta

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
First class experience from the time we arrived to departure. Friendly staff, service to the highest extent. Breakfast was exceptional well prepared. The hotel is stunning! We truly enjoyed everything there! Irene was awesome’ can’t wait to revisit this hotel!
於 2023 年 8 月住了 1 晚
Nbeaugonin 於 2023年8月8日的回應
Kind Guest,thank you very much for sharing your kind words and we are delighted to know that you have much appreciated the service offered to our valued guests.We hope to have the opportunity to welcome you once again in Siena.Best Regards,Nathalie BeaugoninGeneral Manager

4/10 欠佳

Ana

讚好：職員與服務
不滿：整潔度和住宿狀況
The carpet was super dirty, the curtains where broke, bugs all over the tube, it’s an amazing place with a super good location but the property is not worth it. for what you pay. I was really dussapi
於 2023 年 7 月住了 2 晚
Nbeaugonin 於 2023年8月2日的回應
Dear Guest,thank you for the comments which had been shared also during the stay. We are sorry that initially your expectations had not been met and thank you for allowing us to take immediate action and assure you a more appreciated accommodation. We do hope that the new room has made your stay more pleasant.Hope to welcome you once again in Siena.With regards,Nathalie BeaugoninGeneral Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Nbeaugonin 於 2023年8月2日的回應
Dear Guest, thank you for the evaluation.With regards,Nathalie BeaugoninGeneral Manager

6/10 一般

Leah

伴侶同遊, 多人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
Good: The rooms are stunning, had the suite and it exceeded expectations, high ceilings and loads of wow factor, just something you don’t see everyday. The location was perfect. Front desk staff were lovely, bell boy was fantastic. Bad; Restaurant was really average had to send food back, couldn’t find staff when we needed to order something. Friend put in a small bag of laundry to get done at a ridiculously overcharged rate, with the hotel, they mixed all the dark colours and everything came back ruined, socks were missing. The staff did a terrible job dealing with it. Overall, this hotel has so much opportunity, it’s really unique, in a great location with some stunning features but the service, food and some of the tacky, tired sections of the hotel need some refurbishment and love to restore to its glory. Won’t be returning unfortunately.
於 2023 年 7 月住了 2 晚
Nathalie Beaugonin 於 2023年7月25日的回應
Dear Ms Leys and Jennings,I wanted to personally apologize once more in the name of my whole staff for what happened with your laundry, something we agree is unacceptable at a hotel like ours, continuously aiming at the highest level of guest’s experience.All the issues, including the one at our restaurant, have been reported to the involved head of departments that will work the hardest they can under my supervision to avoid similar problems occurring again in the future, although this effort will not have any direct impact on you.We apologize for not fulfilling your expectations and thank you for your understanding and cooperation.Best regards,Nathalie BeaugoninGeneral Manager

10/10 優異

William (Salisbury)

於 2023 年 7 月住了 8 晚
Nbeaugonin 於 2023年8月8日的回應
Dear Guest,thank you for your evaluation. We are pleased to know you have enjoyed your stay.Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Nbeaugonin 於 2023年7月18日的回應
Dear Guest,thank you for the evaluation.Regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Dale

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely property -charm and distinction
於 2023 年 6 月住了 1 晚
Nbeaugonin 於 2023年7月6日的回應
Kind Guest,Thank you very much for your review and delightful comments.Looking foward to welcoming you soon again, Nathalie BeaugoninGeneral Manager

10/10 優異

Jisoo

於 2023 年 6 月住了 2 晚
Nbeaugonin 於 2023年6月13日的回應
Dear Guest, thank you for the evaluation. Regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Marian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous staff. Hotel is utterly beautiful and very comfortable. Location is perfect.
於 2023 年 5 月住了 3 晚
Beaugonin 於 2023年5月25日的回應
Dear Guest,we are most pleased to know you have much enjoyed your stay at the Grand Hotel Continental Siena StarhotelsCollezione. We hope to welcome you soon again, with regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Luxury rich in History
The grand continental is absolutely beautiful and rich in history. The location is perfect. The woman who checked us in, was extremely helpful with offering best uses of our time and assistance in purchasing tickets. Everyone at the hotel is gracious, and the food is delicious I would definitely recommend Stay at the grand continental hotel
於 2023 年 5 月住了 1 晚
Beaugonin 於 2023年5月18日的回應
Kind Guest,thank you very much for sharing your comments and we are most pleased to know that you have enjoyed you stay and appreciated the services offered.We will be looking forward to welcoming soon again in Siena.Kind regards,Nathalie BeaugoninGeneral Manager

8/10 不錯

Arlene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was exceptional. Breakfast was excellent. Expected a little more from a 5 star hotel. No fancy lobby. Nothing offered that we didn’t get from a 4 star hotel. When we checked out, not even asked if we enjoyed our stay.
於 2023 年 5 月住了 2 晚
Beaugonin 於 2023年5月18日的回應
Dear Guest, We thank you for your comments. We place much attention to assisting our guests at best to assure a pleasant stay, we are sorry for the reported the short come, certainly an exception. Constant and additional attention will be placed to the matter. We do hope you may allow us to regain your appreciation on a future occasion.With regards,Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Maurizio

於 2023 年 4 月住了 2 晚
Beaugonin 於 2023年5月18日的回應
Gentile Ospite, ringraziamo molto per la sua valutazione.La aspettiamo nuovamente a Siena per un futuro soggiorno.Cordialmente,Kind regards,Nathalie BeaugoninGeneral Manager

6/10 一般

EDUARDA

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Acústica ruim
Hotel lindo , atendimento espetacular . Acústica zero . Mesmo com janela acústica não tive conforto . Quarto ao lado com porta conjugada se escuta tudo . Café da manhã entrega alto padrão . Atendimento da porta , recepção excelentes .
於 2023 年 5 月住了 2 晚
Beaugonin 於 2023年5月18日的回應
Dear Guest, thank you for the review and you comments have been well noted and we are sorry for any inconvenience experienced we were not made aware of at the time of your stay.We hope to welcome you again in Siena and offer you our services you have appreciated.With regards,Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Grace (Miami)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing property! Amazing location! Amazing staff. Just amazing!
於 2023 年 4 月住了 5 晚
Beaugonin 於 2023年5月18日的回應
Kind Guest,we appreciate very much your kind words.Hope to have the opportunity to welcome you again at the Grand Hotel Continental Siena Starhotels Collezione.Best regards,Kind regards,Nathalie BeaugoninGeneral Manager

10/10 優異

Edward

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great place
於 2023 年 4 月住了 1 晚
Nbeaugonin 於 2023年4月17日的回應
Dear Guest,your review is most appreciated adn thank you for taking the time.With regards,Nathalie BeaugoninGeneral Manager

10/10 優異

simone

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
bellissima
於 2023 年 3 月住了 1 晚
Beaugonin 於 2023年3月21日的回應
Gentile Ospite,la ringraziamo per la valutazione e siamo lieti di sapere che il soggiorno è stato di suo gradimento.Ci auguriamo di annoverarla tra i nostri ospiti in futuro.Cordialmente,Nathalie BeaugoninGeneral Manager