高級寢具、房內夾萬、獨特設計、獨特裝修

新加坡實龍崗島智選假日酒店 (IHG 旗下酒店)的評價

3 out of 5

評價

8.8

優異

10 分評分,優異;253 則評價中有 138 則" "
8 分評分,不錯;253 則評價中有 79 則" "
6 分評分,一般;253 則評價中有 27 則" "
4 分評分,欠佳;253 則評價中有 4 則" "
2 分評分,很差;253 則評價中有 5 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Baoshan

於 2023 年 5 月住了 1 晚

10/10 優異

Kai Man

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
清潔安靜, 服務優秀、熱誠, 早餐時間豐裕!
於 2023 年 3 月住了 3 晚
Maran - Assistant Rooms Division Manager 於 2023年3月11日的回應
Dear Kai Man,Greetings!Thank you for your 10/10 review!We are delighted that you enjoyed your stay, especially our Express Start Breakfast and the warm hospitality from our team. Your kind compliments will be celebrated in each of their contribution of making a magnificent guest experience.We hope you had a good time exploring the neighborhood and we hope to welcome you again in the future.We wish you a prosperous and wonderful year ahead and stay safe!Warmest Regards,

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Ning Sutinan S. (Operations Manager) 於 2023年1月18日的回應
Dear Valued guest,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

8/10 不錯

CHILUN

家人同遊
讚好:整潔度和職員與服務
於 2023 年 1 月住了 1 晚
Ning Sutinan S. (Operations Manager) 於 2023年1月13日的回應
Dear CHILUN,Thank you for taking the time to share with us your positive rating 8/10 at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

10/10 優異

WAI KEI

於 2022 年 6 月住了 2 晚
Ning (Operations Manager) 於 2022年7月2日的回應
Dear Wai Kei, Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your fantastic 10/10 rating! We were delighted to know that you enjoyed your overall stay with us and look forward to welcoming you back into the hotel in the near future. Stay safe! Kind Regards,

10/10 優異

KENGHAW

於 2022 年 5 月住了 3 晚
Ashleigh Garside, General Manager 於 2022年5月30日的回應
Dear KENGSHAW, Thank you for staying at Holiday Inn Express Singapore Serangoon and for taking the time to provide your fantastic 10/10 review rating. We were delighted to read that you enjoyed your overall stay with us. We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore. Kind Regards Ashleigh Garside General Manager

6/10 一般

FAT LUEN

不滿:客房舒適度
於 2020 年 3 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
地點方便 附近用餐選擇多
於 2020 年 2 月住了 4 晚

10/10 優異

Yi-Shiou

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location Clean room
於 2020 年 2 月住了 6 晚

6/10 一般

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 3 晚

8/10 不錯

Ho Yee Crystal

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
旅行
呢間酒店都方便嘅,大概10分鐘內去到Lavender MRT,間酒店好新,但早餐不吃也罷
於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
於 2019 年 10 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 4 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 6 晚

6/10 一般

真實旅客

商務旅客
讚好:整潔度和職員與服務
It is very noisy. My room is next to the street. By the way, I was affected up by the talking next to my room. It seems the noise is not isolated very vell.
於 2019 年 5 月住了 1 晚

6/10 一般

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2019 年 4 月住了 2 晚

10/10 優異

Jesus (Sunrise)

家人同遊
Good job
於 2024 年 4 月住了 5 晚
Maran - Assistant Rooms Division 於 2024年4月28日的回應
Dear Jesus,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations. Your lovely compliments to the team will be celebrated with them in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

6/10 一般

Madison

讚好:整潔度
於 2024 年 4 月住了 1 晚
Ning Sutinan S. (Operations Manager) 於 2024年4月11日的回應
Dear Madison,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to me directly.Warm regards,

10/10 優異

Rajeev

讚好:整潔度、職員與服務和住宿狀況
Clean facility and friendly staff
於 2024 年 4 月住了 2 晚
Ning Sutinan S. (Operations Manager) 於 2024年4月11日的回應
Dear Rajeev,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Chhinder Pal

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean . Dining clean good food . Friendly staff’SpeacialyKim pong & yusuph are good . We talk to them ,Kim pong helping for to go out .
於 2024 年 4 月住了 2 晚
Ning Sutinan S (Operations Manager) 於 2024年4月8日的回應
Dear Chhinder Pal,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant stay and especially you have enjoyed room cleanliness, Express Start Breakfast and warm hospitality from our team members. Your kind compliment to Yusuf and Kim Peng will be celebrated in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Prabha

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is always courteous and go out of their way to make your stay a pleasant one. The rooms are clean and the beds, very comfortable. Have always enjoyed staying here.
於 2024 年 3 月住了 12 晚
Ning Sutinan S. (Operations Manager) 於 2024年3月30日的回應
Dear Prabha,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness, comfy bed and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Anisha

於 2024 年 3 月住了 1 晚
Ning Sutinan S (Operations Manager) 於 2024年4月8日的回應
Dear Anisha,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

6/10 一般

Donna

伴侶同遊
讚好:職員與服務和住宿狀況
Rooms were very small; perfect for a businessman, not so much for a couple. Filled with two chairs that only took up valuable space. Shower was designed in a way that water would leak out onto the floor. Breakfast was welcome. Late check-out was appreciated.
於 2024 年 3 月住了 3 晚
Ning Sutinan S (Operations Manager) 於 2024年3月13日的回應
Dear Donna,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are sorry to hear that your stay was not a complete success due to the room size and shower room design. Your feedback will be taken into consideration for future enhancement to improve comfort and experience. On the positive note, we are thrilled to hear that you had enjoyed Express Start Breakfast and late check out provided. Your compliments will be shared with the team on creating a magnificent guest experience. With your feedback, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

10/10 優異

John

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were extremely helpful and the room was clean, modern and well maintained. The breakfast provided a good choice. The hotel is being expanded but the work did not compromise the great experience.
於 2024 年 3 月住了 3 晚
Ning Sutinan S (Operations Manager) 於 2024年3月6日的回應
Dear John,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially enjoyed Express Start Breakfast, room cleanliness & conditions of the hotel and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Leung (Poughkeepsie)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The reception is very friendly and courteous.
於 2024 年 2 月住了 4 晚
Ning Sutinan S (Operations Manager) 於 2024年3月1日的回應
Dear Leung,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are heartened to learn that our reception team’s friendly disposition made an impressive mark on you. Your compliments will be an added boost to the team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future. Warm regards,

10/10 優異

Ruby

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Well located property with easy access to multiple MRT stations.
於 2024 年 2 月住了 2 晚
Maran - Assistant Rooms Division Manager 於 2024年2月24日的回應
Dear Ruby,Thank you for sharing with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially the accessible location. Your review will be shared with the team in each of their contribution as well in making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!

10/10 優異

Norman

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
B
於 2024 年 2 月住了 3 晚
Maran - Assistant Rooms Division Manager 於 2024年2月16日的回應
Dear Norman,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great stay with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

10/10 優異

Maria Corazon

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is convenient. Friendly and very accommodating staff. Kim, one of the dining staff was so kind and generous in sharing tips on getting around.
於 2024 年 2 月住了 3 晚
Ning Sutinan S. (Operations Manager) 於 2024年2月13日的回應
Dear Maria Corazon,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! Your compliments for Kim will be definitely celebrated with her in creating magnificent guest experiences and serve as an added boost of motivation for the rest of the team members in their daily tasks.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Kokilaverny

於 2024 年 2 月住了 2 晚
Ning Sutinan S. (Operations Manager) 於 2024年3月30日的回應
Dear Kokilaverny,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Kokilaverny

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean room snd nice staff
於 2024 年 1 月住了 3 晚
Ning Sutinan S (Operations Manager) 於 2024年2月6日的回應
Dear Kokilaverny,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Andreas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One night in Singapore before catching a crusie
於 2024 年 1 月住了 1 晚
Ning Sutinan S (Operations Manager) 於 2024年2月1日的回應
Dear Andreas,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

YUI

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Ning Sutinan S (Operations Manager) 於 2024年2月1日的回應
Dear YUI,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

10/10 優異

Vishal

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Ning Sutinan S (Operations Manager) 於 2024年1月28日的回應
Dear Vishal,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

8/10 不錯

Hiroshi

商務旅客
讚好:整潔度、職員與服務和設施服務
reasonable room rate & very clean facilities
於 2024 年 1 月住了 2 晚
Ning Sutinan S. (Operations Manager) 於 2024年1月24日的回應
Dear Hiroshi,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! I am heartened to know that our room rate and room cleanliness offerings played a part in making your stay a memorable one. Your kind compliments is very much appreciated.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Christine (Frankfurt)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Ning Sutinan S (Operations Manager) 於 2024年1月22日的回應
Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

10/10 優異

Gregory (Jakarta)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Ning Sutinan S (Operations Manager) 於 2024年1月22日的回應
Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

10/10 優異

Aiman (Naperville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and value
於 2024 年 1 月住了 1 晚
Maran - Assistant Rooms Division Manager 於 2024年1月19日的回應
Dear Aiman,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed the location and value. We hope you managed to spend some time exploring the nearby cultural areas as well!Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.

6/10 一般

真實旅客

家人同遊
少し残念なところはあるが概ね満足
初日のタオルが穴があいておりびっくりした。それ以降は問題なかった。シャンプーはあったがリンスが無いのは残念。ただ周辺にはレストランやムスタファなどのスーパーがあり立地条件は良かった。新しいホテルで全体的には満足。
於 2024 年 1 月住了 4 晚
Maran - Assistant Rooms Division Manager 於 2024年1月13日的回應
Dear Anonymous,Thank you for taking the time to share with us your experience at Holiday Inn Express Singapore Serangoon!We are sorry to hear that the towel was not up to quality as it had a hole in it. We will definitely look into this as this is not reflective of the high standards we set ourselves and pride ourselves on. We do apologize for the unpleasant first impression.Although you had faced the towel issue, we are glad that you enjoyed the location and had an ovreall good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

10/10 優異

P

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding Service and Facilities
The hotel stopped at the front end of the service of very friendly. Everyone is very hard-working and dedicated especially the cleaning staff on the fourth floor. Thanks a lot.
於 2023 年 12 月住了 4 晚
Ning Sutinan S. (Operations Manager) 於 2024年1月4日的回應
Dear P,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are especially heartened to learn that our team member’s friendly disposition made an impressive mark on you. Your compliments on our team members will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. Once again, thank you for sharing your lovely review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!

10/10 優異

Manna

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Ning Sutinan S (Operations Manager) 於 2023年12月18日的回應
Dear Manna,Thank you for taking the time to share with us your wonderful 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

6/10 一般

Jiun Jzer

Ning Sutinan S (Operations Manager) 於 2024年2月9日的回應
Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Maran - Assistant Rooms Division Manager 於 2023年12月16日的回應
Dear Anonymous,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations . Your lovely compliments to the team will be celebrated with team in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

6/10 一般

Jiun Jzer

Ning Sutinan S (Operations Manager) 於 2024年2月9日的回應
Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

10/10 優異

Sebastien

於 2023 年 12 月住了 1 晚
Ning Sutinan S (Operations Manager) 於 2023年12月18日的回應
Dear Sebastien,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

10/10 優異

Anthony

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
THE STAFF ARE ABSOLUTELY FANTASTIC, HELPFUL, KIND, AND REALLY PROFESSIONAL!!!! THE MAID SERVICE IS FANTASTIC AND THEY BEAUTIFULLY HANGE CLOTHES AND MAKE EVERYTHING SO NICE. CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS HOTEL!!!!!
於 2023 年 11 月住了 1 晚
Ning Sutinan S (Operations Manager) 於 2023年12月5日的回應
Dear Anthony,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are especially heartened to learn that our team’s friendly disposition made an impressive mark on you. Your kind compliments on them will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you so much for taking the time to share with us your experience. We definitely look forward in welcoming you back in the near future and wish you a safe travel journey ahead!Warm regards,

8/10 不錯

mitsuru

於 2023 年 11 月住了 10 晚
Ning Sutinan S (Operations Manager) 於 2023年12月18日的回應
Dear mitsuru,Thank you for taking the time to share with us your positive 4/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

8/10 不錯

Hiroshi

家人同遊
讚好:職員與服務和住宿狀況
Hotel service was nice and I was satisfied. Hotel location was far away from the nearest train station to hotel to walk carrying suitcase. Public bus was available only from hotel to nearest train station (along one way road). Some amenities were not prepared.
於 2023 年 11 月住了 2 晚
Ning Sutinan S (Operations Manager) 於 2023年11月21日的回應
Dear Hiroshi,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you were satisfied staying with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Your feedback with regards to amenity in room, as part of being a green hotel, amenities are upon request to our Guest Services Team to prevent excessive plastic wastage. We do apologise that it has affected your stay experience and the team will ensure that this information will be communicated to guest upon their arrival to prevent any misunderstanding.Once again, thank you for sharing with us your valuable feedback in order for us to strive for continuous improvements to enhance guest stay experiences. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future! Warm regards,

6/10 一般

Jason

讚好:整潔度和住宿狀況
於 2023 年 11 月住了 4 晚
Ning Sutinan S. (Operations Manager) 於 2023年11月8日的回應
Dear Jason,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to us.Warm regards,

6/10 一般

Yosuke

讚好:住宿狀況
於 2023 年 11 月住了 3 晚
Ning Sutinan S. (Operations Manager) 於 2023年11月8日的回應
Dear Yosuke,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to us.Warm regards,

10/10 優異

Frances

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
LATE CHECK OUT
What I liked the most about this hotel is that they let me do a very late check out at NO COST. This is a feature that most hotels charge a price for this service.
於 2023 年 10 月住了 4 晚
Maran - Assistant Rooms Division Manager 於 2023年11月2日的回應
Dear Frances,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great experience stay with us and especially appreciated the late check out accorded to you. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!