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新加坡武吉士美居酒店的評價

4 out of 5
新加坡武吉士美居酒店
122 Middle Road, Singapore

評價

8.2

很好

10 分評分，優異；1001 則評價中有 322 則" "
8 分評分，不錯；1001 則評價中有 486 則" "
6 分評分，一般；1001 則評價中有 130 則" "
4 分評分，欠佳；1001 則評價中有 44 則" "
2 分評分，很差；1001 則評價中有 19 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

huichuan

於 2023 年 12 月住了 3 晚

8/10 不錯

Wayne

於 2023 年 11 月住了 2 晚

10/10 優異

MAN HIM

於 2023 年 9 月住了 2 晚

10/10 優異

Kwok Sze

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚

2/10 很差

真實旅客

於 2020 年 3 月住了 4 晚
Philip Wong 於 2020年3月18日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

ching kit ricky

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Philip Wong 於 2020年2月19日的回應
Dear ching kit ricky, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 不錯

母女黨 (台灣)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
地點佳附近很好逛，2個地鐵也近，後面就是雅柏熟食中心。 櫃檯中文也通，早餐不錯，房間有點小，隔音不錯。 預算夠的話推樓中樓房。
於 2020 年 1 月住了 3 晚
Philip Wong 於 2020年2月12日的回應
Dear 母女黨, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

4/10 欠佳

i-chung

商務旅客
不滿：住宿狀況和客房舒適度
Terrible experience
非常糟糕的經驗，飯店隔音非常差，整晚聽到隔壁的講話及洗澡聲，完全不值這個價位！
於 2020 年 2 月住了 1 晚
Philip Wong 於 2020年2月3日的回應
Dear i-chung, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 不錯

ERIC (香港)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
距離地鐵站只是幾分鐘步行路程，地鐵站有兩條線，可直接前往濱海灣、Chinatown，轉車往聖淘沙都很方便。鄰近武吉士街和兩個商場，購物和食飯方便。步行便可前往阿拉伯區參觀。
於 2020 年 1 月住了 4 晚
Philip Wong 於 2020年2月3日的回應
Dear ERIC, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

8/10 不錯

Wing Man Raymond

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
The room is clean and comfortable.The duplex room is much better than normal room.
於 2020 年 1 月住了 1 晚
Philip Wong 於 2020年1月29日的回應
Dear Wing Man, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

YUEN MAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
Philip Wong 於 2020年1月29日的回應
Dear YUEN MAN, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
酒店鄰近武吉士站，步行約5分鐘，附近亦有大型購物商場及食店。而MRT亦有兩條路線到達，可容易到達新加坡大部分景點
於 2020 年 1 月住了 1 晚
Philip Wong 於 2020年1月29日的回應
Dear Guest, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location, traffic, facility, service are perfect except the room is pretty small and easy to kick knees/feets.
於 2020 年 1 月住了 3 晚
Philip Wong 於 2020年1月10日的回應
Dear Guest, Thank you for choosing to stay at Mercure Singapore Bugis during your recent visit to Singapore. We appreciate you taking the time to reply. I hope we can welcome you back into one of our larger rooms for more comfort and an even more memorable stay than what you experienced this time. Thank you and see you again. Regards, Philip Wong General Manager

10/10 優異

Ming hung

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Philip Wong 於 2019年12月23日的回應
Dear Ming Hung, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Philip Wong 於 2019年12月6日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

POYI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
隔音差了一點，但整體舒適度很棒！
於 2019 年 11 月住了 4 晚
Philip Wong 於 2019年12月6日的回應
Dear POYI, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

10/10 優異

YY (香港)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
第一天入住的房間淋浴間很多昆蟲，但第二天我主動要求下，換了另一間，很好! Loft值得一住。空間很實用！
於 2019 年 8 月住了 5 晚
Philip Wong 於 2019年11月22日的回應
Dear YY, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 不錯

KA YEE

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
penthouse design, great swimming pool and clean rm
The room assigned to me is a penthouse, bed is on upper floor. If you have elderly come with you, remember to ask reception arranging normal room for you without penthouse. Room is clean and comfort, breakfast is bit expensive in hotel. You can have any other choices just 5 mins walk from hotel. Swimming pool is brilliant and much more better than expected. Size not big but clean and have a good view.
於 2019 年 10 月住了 2 晚
Philip Wong 於 2019年11月5日的回應
Dear KA YEE, Thank you for your feedback. We noted your comments about our loft rooms. We do have traditional room styles that we will be happy to discuss further with you should you choose to stay with us again next time. Thank you and I will share this with the team. Thank you again and see you soon. Regards, Philip Wong General Manager

6/10 一般

Ka

不滿：整潔度和客房舒適度
廁所設計是很大的敗筆
酒店房間在新加坡可以接受，地点容易找到，在bugis+商場附近，購物飲食方便，交通方便，無边際泳池正，雖然景觀一般，房間廁所在床边，只有一塊板隔开，有没有味已經不是重点，感覺太差，價格也偏貴，這樣的服務很影響整個集團品牌，希望能認真改善處理。
於 2019 年 4 月住了 3 晚
Philip Wong 於 2019年10月29日的回應
Dear Ka, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

2/10 很差

真實旅客

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
The worst hotel ever!
房門從第二天就打不開，導致房客必須持續上下樓反映問題，但櫃台小姐重新設定門卡、貌似飯店經理的人上樓處理都無法搞定，最後還必須在門外等另外一位技術人員來重新設定整個門鎖。然後第三天要出門時，整個狀況又上演了一次，但他們只會叫房客等著，處理完就拍拍屁股走人。 對於旅遊時間寶貴的旅客來說，這些意外狀況根本就是在浪費時間，而且這是一間四星級飯店，壓根就不該出現這種狀況（還發生兩次），最重要的是飯店人員的態度，他們不會積極解決問題，對此毫無歉意，更不用想他們會替你換一個房間。以四晚總費用700美金的費用，換來糟到不行的服務態度和一個破門，實在很不值得。 如果你預定這間飯店，最好祈禱入住期間不要碰到任何問題，否則你只會被惹到一肚子氣，因為飯店人員毫無服務可言，還會有人擺臭臉給你看。
於 2019 年 9 月住了 4 晚
Philip Wong 於 2019年10月22日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 不錯

WEIJIA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地理位置不错的酒店，就是价格偏贵！
地理位置实在太好，就是房间太小，其它都不错！
於 2019 年 9 月住了 2 晚
Philip Wong 於 2019年10月8日的回應
Dear WEIJIA, Thank you for your feedback. We hope we can welcome you back into one of our larger room staff comfortable to your needs. Thank you again for your comments, we appreciate you taking the time to share your thoughts. See you next time! Regards, Philip Wong General Manager

10/10 優異

CHIA CHEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚
Philip Wong 於 2019年10月8日的回應
Dear CHIA CHEN, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

Bella (Taoyuan)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
地點滿分!!!方便到不行~房間最小的雙床房很小,建議還是要訂在高一階的房型,價差不大,但是地理位子真的是無敵!
於 2019 年 9 月住了 2 晚
Philip Wong 於 2019年9月19日的回應
Dear Bella, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
整潔乾淨，服務態度超好
於 2019 年 9 月住了 3 晚
Philip Wong 於 2019年9月19日的回應
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

8/10 不錯

真實旅客

商務旅客, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Good location ! Nice staffs , Toilet, shower area need to be improved
於 2019 年 9 月住了 3 晚
Chloe Tay 於 2019年9月15日的回應
Dear Mr/Mrs, Thank you for the positive rating and the chance to serve you. I am glad you loved Mercure Singapore Bugis's which is a prime location which brought great accessibility and convenience to you each and every of our guests! Upon receiving your feedback, I have personally conducted a round of check together with my Executive Housekeeper to ensure that the bathroom area is fixed immediately. Thank you again for acknowledging our efforts and we cannot wait to have you back again. Warm regards, Chloe TAY Front Office Manager

8/10 不錯

真實旅客

讚好：職員與服務和設施服務
於 2019 年 9 月住了 1 晚
Philip Wong 於 2019年9月12日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 不錯

WAI HANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚
Philip Wong 於 2019年9月12日的回應
Dear WAI HANG, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 不錯

真實旅客

讚好：住宿狀況和客房舒適度
飯店位置非常好，離地鐵武吉士站走路大約5分鐘，飯店後面就是 雅柏中心Albert Centre Market & Food Centre 。雖然房間比較小，但是還算舒適。
於 2019 年 8 月住了 3 晚
Philip Wong 於 2019年9月9日的回應
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

10/10 優異

Yu pin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Philip Wong 於 2019年8月26日的回應
Dear Yu pin, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

Siu Man Winky

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
員工態度親切，房間舒適，地方清潔，早餐豐富！
於 2019 年 8 月住了 2 晚
Philip Wong 於 2019年8月16日的回應
Dear Siu Man Winky, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

2/10 很差

真實旅客

家人同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
貴旅館號稱四星級，但只有2顆星的水平。07/26上午07:30左右，check in櫃台兩位服務人員(一男一女)超沒禮貌，對講中文的華人不屑一顧，只對白人畢恭畢敬。我連住三晚，小孩一進門就一直打噴嚏，塵鬗太多，得吃過敏藥。室內拖鞋髒亂，我第二晚丟垃圾桶後，服務也不再補充，第三晚竟然沒給礦泉水，我在桌上有放小費給清潔人員，錢是收走了，但確沒給基本服務，讓顧客超級不舒服，又怕去櫃臺申請會遭白眼。 我是否該在網路給負面評語，才能讓自己心生平衡，不再有被藐視的羞辱感，更得讓華人知道，在新加坡不講英文，是會被美居飯店櫃台人員羞辱的。
於 2019 年 7 月住了 3 晚
Philip Wong 於 2019年8月10日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
high cp value hotel
convenient location, accessible to MRT, sight seeing, hawker store, suntec city, marina bay
於 2019 年 7 月住了 4 晚
Philip Wong 於 2019年8月2日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚
Philip Wong 於 2019年7月22日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

4/10 欠佳

YUKI (HK)

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Check in 時間太長！等了一個多小時才順利有房間。房間面積細及有小昆蟲飛來飛去！ 洗手間設計很有問題！
於 2019 年 7 月住了 4 晚
Philip Wong 於 2019年7月22日的回應
Dear YUKI, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

10/10 優異

Chingching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Philip Wong 於 2019年7月22日的回應
Dear Chingching, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

4/10 欠佳

真實旅客

不滿：住宿狀況和客房舒適度
when I checked in the hotel at almost 3 o'clock, the staff said the room was not ready yet. and the room i got was for special care room (for the disabled)!!!! it's very nice to have dedicated room in the hotel but Please reserve it for people who REALLY need it. because it's not convenient for me to stay this room, the space, no backrest chair, very low sink, bed and cabinet. and the restaurant isn't nice, neither as breakfast. the only advantage is the location where is close to Bugis station.
於 2019 年 7 月住了 2 晚
Philip Wong 於 2019年7月22日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is convenient and the room is pretty nice and clean. So comfortable.
於 2019 年 7 月住了 4 晚
Philip Wong 於 2019年7月22日的回應
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

10/10 優異

KUO WEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 3 晚
Philip Wong 於 2019年6月17日的回應
Dear KUO WEI, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Philip Wong 於 2019年6月14日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 5 月住了 3 晚
Philip Wong 於 2019年6月12日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

cyril

讚好：職員與服務、設施服務和住宿狀況
good location, good staff, but bit noisy tourist next door!
於 2019 年 5 月住了 3 晚
Philip Wong 於 2019年6月6日的回應
Dear cyril, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

Justin (Hong kong)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable with reasonable rate. Very convenience location with shopping mall, restaurants, tourist market, etc nearby. Also, connected with MRT station.
於 2019 年 5 月住了 2 晚
Philip Wong 於 2019年5月17日的回應
Dear Justin, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 不錯

Yvonne (Hong Kong)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is good. A few minutes walk to MRT. The room is clean.
於 2019 年 5 月住了 2 晚
Philip Wong 於 2019年5月17日的回應
Dear Yvonne, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
乾淨且安靜 中文溝通沒問題 服務態度佳 地理位置不錯
於 2019 年 5 月住了 4 晚
Philip Wong 於 2019年5月17日的回應
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

8/10 不錯

E

讚好：整潔度、職員與服務和住宿狀況
Great location close to shopping and transportatio
Great location opposite to shopping mall and close to transportation. Their staff are very friendly and helpful. When I complained about the noise from the room next door they changed the room for me straight away. The only problem with the hotel is the rooms are not sound proof, you can hear tv noise and people talking from other rooms.
於 2019 年 4 月住了 6 晚
Philip Wong 於 2019年5月2日的回應
Dear E, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 4 晚
Philip Wong 於 2019年4月11日的回應
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 優異

WEI CHUN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mercure通常是我們短暫停留的首選
Mercure通常是我們短暫停留的首選，新、乾淨 地點很好，價錢合理。
於 2019 年 3 月住了 1 晚
Philip Wong 於 2019年3月29日的回應
Dear WEI CHUN, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great location
good location near bugis
於 2019 年 3 月住了 3 晚
Philip Wong 於 2019年3月25日的回應
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

8/10 不錯

Ka Yee

讚好：職員與服務
不滿：整潔度
於 2019 年 3 月住了 2 晚
Philip Wong 於 2019年3月18日的回應
Dear Ka Yee, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 不錯

MAN SIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店離Bugis站好近，去機場都只係半個鐘左右，而且bugis好多野食。複式房間感覺好舒服，唔會覺得逼
於 2019 年 3 月住了 2 晚
Philip Wong 於 2019年3月20日的回應
Dear MAN SIN, Thank you for your fantastic review. We pride ourselves on delivering world class customer service and from the moment you arrive we are your home away from home. We are very happy to hear you enjoyed our service and facilities as well as convenient location to the nearby localities. We would love to welcome you back in the near future. Regards, Philip Wong General Manager