Dear Sau Yuet Wendy,Warm greetings from The Capitol Kempinski Hotel Singapore and we sincerely appreciate your recent stay with us. Hearing your disappointment makes us deeply reflect on how Room Functioning & Condition of Appliances and service affected your overall stay. My sincere apologies for the inconvenience caused. Acting on guest feedback is my utmost priority, as I have learned to recognize loyalty beyond just the measure of number of visits, but also in how our guests engage with us by providing concrete feedback that enables us to understand experiences through empathy. I hear you very well in regards to the service shortcomings that require my immediate attention. I have personally spent time with the Operations team to share your experience, so we avoid re-occurrence. In addition, a training session will be organized for more junior colleagues as a refresher on policies. Finally, our maintenance team was acting on the reported room condition. Again, my sincere apologies for inconvenience caused, due to water drains. Our team certainly looks forward to the opportunity of reestablishing your trust in the Kempinski standards of quality and having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Ka Man Anita,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your excellent rating. We are looking forward to welcoming you back soon during your next visit to Singapore! Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Kai Fong,Warm greetings from The Capitol Kempinski Hotel Singapore.I am happy to hear that you overall appreciated hotel's location and luxury of space in the room. Thank you for highlighting it. My sincere apologies for inconvenience caused, due to room condition. This is something that I needed to address immediately to the team, as we are taking great pride in maintaining cleanliness standards.Again, I am deeply sorry we missed the opportunity to delight you in all service touchpoints. We appreciate your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Dear Yan Loong,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you sincerely for sharing your excellent overall rating. We look forward to welcoming you back soon!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Guest,Thank you very much for the excellent rating!We truly appreciate it and look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Wen Chun, Thank you for your recent review of The Capitol Kempinski Hotel Singapore. I am delighted to read your review and appreciate your positive comments about hotel's service standards. Thank you once again and we hope to welcome you back soon! Best regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Dear Anonymous, Thank you for your wonderful review and we are glad that you enjoyed your stay with us. We hope to welcome you again soon. Warm Regards, Sebastien Mariette, Managing Director The Capitol Kempinski Hotel Singapore

Dear Tat Yin, Thank you for your perfect rating. We are really happy that you enjoyed your stay with us. We sincerely hope to welcome you again. Warm Regards, Sebastien Mariette, Managing Director The Capitol Kempinski Hotel Singapore

Dear Anonymous, Thank you for your 5/5 rating! We are glad that you had a lovely stay with us, and you experienced warm hospitality from our wonderful team here. We hope to welcome you here again. Warm Regards, Christian Gurtner, Managing Director The Capitol Kempinski Hotel Singapore

Dear Anonymous, Thank you for your 10/10 review. We are so glad that you loved our hotel and our location! We will also pass on your compliments to the team. We hope to welcome you here again. Warm Regards, Christian Gurtner, Managing Director The Capitol Kempinski Hotel Singapore

Dear Wan Lan, Thank you for your feedback! We are glad that you had an enjoyable stay with us and we look forward to welcoming you back! Warm Regards, Christian Gurtner, Managing Director The Capitol Kempinski Hotel Singapore

Dear Jeremy,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Providing a great location, excellent service, and an exceptional overall experience is what we strive for. We appreciate your feedback and hope to welcome you back soon for another wonderful stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear istvan,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you for sharing your feedback about your recent stay and appreciating service touchpoints, particularly regarding facilities and design. We eagerly anticipate your return and look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Alexander,Warm greetings from The Capitol Kempinski Hotel Singapore. Thank you very much for taking the time to share a feedback of your experience.I am deeply sorry to see and hear your disappointment.Thank you for highlighting it and I am sorry for the service shortfalls and falling below the standard. My sincere appologies for the inconvenience caused, understanding how it affected your comfort. I have personally shared your feedback with the operations leaders, to look into it closely and take action, so we avoid re-occurrence.It would be my pleasure to have the opportunity to connect with you and focus more on the future of re-establishing your trust in our services. Building relationships with our guests is my utmost priority and I certainly look forward to having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Harriet,Warm greetings from The Capitol Kempinski Hotel Singapore!I sincerely appreciate your excellent feedback.We are looking forward to having you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Tom,Thank you for choosing The Capitol Kempinski Hotel Singapore and taking the time to share a few words about your experience with us.I am very pleased to read that you describe our hotel as 'wonderful' and that you appreciated our warm service. Thank you very much!We take great pride in taking exceptional care of our guests and are very pleased that your expectations were highly met.We truly appreciate your lovely comments and we look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Masayuki, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you for your feedback. We look forward to having you back soon. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Dear Melanie, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you for your excellent rating and I am thrilled to see how much you appreciated the overall stay. We look forward to having you back soon and keep exceeding your expectations. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Dear Sherry,Warm greetings from The Capitol Kempinski Hotel Singapore and it is wonderful to see your detailed experience.First and foremost, thank you very much for highlighting all the personalized touchpoints during the breakfast experience and other service areas. It was my pleasure to pass your lovely comments to the entire team. It is heart-warming to know how much you appreciated it, in addition to the room comfort.My team and I look forward to the opportunity of welcoming you back to our property and creating many more wonderful memories. Warm regards, Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

Dear Guest,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.While positive feedback about service standards continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. I hear you well in regards to Room Functioning & Condition of Appliances. Thank you for highlighting it and I am deeply sorry for inconvenience caused. I have shared your feedback with our Operations leaders to look into it closely and it was immediately rectified. We have also taken preventive measure to avoid re-occurrence. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

Dear Mohammed,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. If your time permits and you would like to offer further insights on how I can support the team to improve your future experiences, please feel free to email me directly. Our utmost goal is to exceed guest expectations in all touchpoints. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

Dear MASAMI,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you for sharing your great impressions of the breakfast buffet and overall hotel experience. We are looking forward to welcoming you back soon. Warm regards, Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Patricia,Warm greetings from The Capitol Kempinski Hotel Singapore.It is such a pleasure to hear all your praise and positive impressions about hotel's service standards, location and facilities. Indeed, our product consists of 2 heritage buildings with conserved status and only four stories high. Through conservation guidelines to retain the essential architectural features, there are more then 50 different room layouts categorized in 5 room types and 4 different suits. Our Heritage Rooms come with a glass-enclosed balcony overlooking the city. On the other hand, our Terrace Rooms come with a private outdoor terrace area with views of the city skyline.We appreciate your kind words and looking forward to welcoming you back soon. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Evgeny,Warm greetings from The Capitol Kempinski Hotel Singapore.It is such a pleasure to hear all your praise and positive impressions about hotel's service standards and facilities.We appreciate your kind words and looking forward to welcoming you back soon. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Hui Ying,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.I am deeply sorry to see your lower rating. While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. If your time permits and you would like to offer further insights on how I can support the team to improve your future experiences, please feel free to email me directly. Our utmost goal is to exceed guest expectations in all touchpoints. Thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

Dear Ronald, Warm greetings from The Capitol Kempinski Hotel Singapore! It is wonderful to see your positive impressions and appreciation. We are looking forward to welcoming you back soon. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Dear BANDO,Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you so much for your detailed review and for highlighting hotel's services, room comfort, technology and breakfast quality.We are looking forward to welcoming you back soon during your next visit to Singapore, so we can keep exceeded your expectations. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Steve,Warm greetings from The Capitol Kempinski Hotel Singapore!It is great to hear how much you appreciated Emily's warm and efficient service. I am thrilled to pass your lovely comments to Emily who made such a positive impression on you and left you with fond memories. We are looking forward to welcoming you back soon during your next visit to Singapore. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Colin,Warm greetings from The Capitol Kempinski Hotel Singapore and what a pleasure hearing your praise and impressions. Thank you very much for sharing your lovely comments on service, room comfort and location and we are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Jago,Warm greetings from The Capitol Kempinski Hotel Singapore and we sincerely appreciate your recent stay with us. Hearing your disappointment makes us deeply reflect on how service, room comfort and overall impression affected your stay. My sincere apologies for inconvenience caused. Acting on guest feedback is my utmost priority, as I have learned to recognize loyalty beyond just the measure of number of visits, but also in how our guests engage with us by providing concrete feedback that enables us to understand experiences through empathy. I hear you very well in regards to the service shortcomings and behaviour that require my immediate attention. I have shared your feedback with our Operations leaders to look into it closely, evaluate further and take action. Also, we have rectified immediately reported issues with Room Functioning & Condition of Appliances. Furthermore, I am truly saddened to hear about your disappointment with room layout. Indeed, our product consists of 2 heritage buildings with conserved status. Through conservation guidelines to retain the essential architectural features, hotel has more then 50 distinctive layouts. I am deeply sorry for falling below your expectations. Jago, our team certainly looks forward to the opportunity of reestablishing your trust in the Kempinski standards of quality and having many more opportunities to serve you. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear yassine,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you very much for sharing your great feedback.We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Vitoria,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you so much for sharing your excellent feedback.We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear SE HO,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback.I am deeply sorry to see your rating. While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. If your time permits and you would like to offer further insights on how I can support the team to improve your future experiences, please feel free to email me directly. Thank you again for your feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

Dear Takeshi,Warm greetings from The Capitol Kempinski Hotel Singapore!Thank you so much for sharing your feedback and positive impressions about location, cleanliness standards and breakfast variety. Thank you once again and we are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear JU YI, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you very much for sharing your excellent rating. We are looking forward to welcoming you back. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel

Dear Anton, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you very much for sharing your excellent rating and warm recommendation to future travellers. We are looking forward to welcoming you back. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel

Dear David,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for your time to share your feedback and excellent rating. We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Masayuki, Warm greetings from The Capitol Kempinski Hotel Singapore! Thank you very much for sharing your excellent rating. We are looking forward to welcoming you back. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel

Dear Jihyeon,Warm greetings from The Capitol Kempinski Hotel Singapore.I am happy to see how much you appreciated the overall hotel stay. Thank you for sharing your rating. We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear shinichi,Warm greetings from The Capitol Kempinski Hotel Singapore.I am happy to see how much you appreciated the overall hotel stay. Thank you for sharing your rating. We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear miyuki,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you so much for staying with us during Singapore National Day. I am happy to see how much you appreciated the warm and attentive service, Food & Beverage experience, room comfort and convenient location. It will be my pleasure to pass your lovely comments to the entire team who exceeded your expectations during your 7-days stay. We are looking forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Andreas,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for sharing your excellent rating. We are looking forward to welcoming you back soon here in Singapore.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Noriko,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for sharing your excellent rating. We are looking forward to welcoming you back soon here in Singapore.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Avi,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for sharing your excellent rating. We are looking forward to welcoming you back soon here in Singapore.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Kazuyuki,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your excellent rating. We are looking forward to welcoming you back soon during your next visit to Singapore! Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear KUMIKO,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for highlighting your positive experience and giving a high recommendation.It is great to hear how much you appreciated attention to details, attentive service, breakfast spread, location and food & beverage variety. We are looking forward to welcoming you back soon!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Su Ling Serene,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for highlighting our check-in process, housekeeping servicing and room comfort. It is wonderful to hear your praise. In addition, I am sorry to hear your impression on lounge access, which is indeed available daily from 18:00 - 20:00. My sincere appologies for falling below your expectations, as we do try our best to offer Food & average variety to all our guests, thus our space in the heritage hotel of 155 rooms is limited. Also, I have shared your feedback on check-out experience to the operations leaders to look into more closely and take action. Thank you very much for sharing your feedback and we are looking forward to welcoming you back!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Dear Camille Ysabel,Warm greetings from The Capitol Kempinski Hotel Singapore. Thank you very much for highlighting hotel's service standards and facilities. We look forward to welcoming you back and creating more wonderful memories. Warm regards, Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

Dear Diego,Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback. I appreciate your impressions about the size of facilities - pool, gym and spa. Indeed, our heritage building of 155 rooms influences the luxury of space in certain facilities areas. I am sorry the experience was below your expectations and appologies for any inconvenice caused. Diego, thank you again for your valuable feedback and we certainly look forward to having many more opportunities to serve you. Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore

Dear Hoyune,Warm greetings from The Capitol Kempinski Hotel Singapore.Thank you so much for sharing your feedback and positive impressions about location and MRT accessibility, which is indeed very convenient when traveling when children. I am sorry to see that your overall stay was below your expectations, and how particularly the intimate hotel's entrance of our heritage building and Lobby affected your impressions. Furthermore, I am aware that the team was able to meet your expectations with adequate room change during your stay. If your time permits and you would like to offer further insights on how I can support my team to improve your future experiences, please feel free to email me directly.  We look forward to welcoming you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore