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莊園酒店的評價

3 out of 5
莊園酒店
The Village Green, Datchet, Slough, England

評價

6.0
10 分評分，優異；221 則評價中有 21 則" "
8 分評分，不錯；221 則評價中有 55 則" "
6 分評分，一般；221 則評價中有 62 則" "
4 分評分，欠佳；221 則評價中有 58 則" "
2 分評分，很差；221 則評價中有 25 則" "

6.6/10 

整潔度

7.0/10 

職員與服務

4.8/10 

設施服務

5.6/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

真實旅客

不滿：客房舒適度

8/10 不錯

Sukhvinder

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Hi the hotel was good. Sleep was disturbed due to faulty fan in middle of night. Reported to staff who said would let manager know
於 2022 年 8 月住了 1 晚

10/10 優異

Stephen

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Manor Hotel Datchet
During this period of renovation we cannot fault any part of our stay, the staff were fantastic when it came to anything from booking cars to early hour check out and any issues were never too much trouble. With the Manor being a 25min walk to work in Windsor, it was the perfect location, safe car parking and our room was in its own private cottage just away from the main building with air conditioning fitted during the hot spell for a comfortable nights sleep. The train station is a stones throw away and approx 3 mins onboard to Windsor. The room was very well equiped.
於 2022 年 7 月住了 5 晚

10/10 優異

Jo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfy night stay
Myself and my other half had a lovely overnight stay. Was very comfy and clean ... would definitely stay again
於 2022 年 8 月住了 1 晚

6/10 一般

Lynda

多人同遊
讚好：職員與服務
不滿：設施服務
Property is under going renovation work so unfair to comment current price reflects this. Good for sleep and shower !
於 2022 年 7 月住了 2 晚

6/10 一般

Chris

讚好：職員與服務
不滿：住宿狀況
Poor Condition
The 2 reception staff that dealt with us were absolutely wonderful, nothing was too much trouble for them. The hotel is very dated & crying out for a full refurb, our bathroom toilet was leaking & didn’t flush properly, the room was hot & stuffy, but the staff found a Fan for us to use, without the fan we would not have stayed. We paid £120:00 for one nights stay which was £60:00 overpriced especially as the Bar & Restaurant was not available. The hotel is in a brilliant location & deserves to have the money spent on it. I would not book again in its present condition which is a shame as the location is good & the staff work very hard to try & make up for hotels condition.
於 2022 年 7 月住了 1 晚

4/10 欠佳

Peter

於 2022 年 6 月住了 1 晚

8/10 不錯

Steve

讚好：整潔度、職員與服務和住宿狀況
nice room but ensuite needs some additions
whilst the ensuite was quite modern i didnt feel safe in the shower as the tray was very shiny and there were no handles at all to hold onto. also nowhere to hang clothers in the ensuite and only a very small towel rail. nearly there but a few inexpensive additions would make a massive difference
於 2022 年 6 月住了 2 晚

4/10 欠佳

Colin

家人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Stayed at Manor hotel with my son on 25/03/22 for one night. We new before arrival that due to a refurbishment no meal options were available but that was fine by us. However in the morning there was no hot water for washing or showering which I believe is a basic service for a hotel room. On checkout I mentioned this and asked if a refund was possible for the inconvenience. I was told by the checkout person that they could not approve this and the manager was not available. I politely paid in full but said I would email the hotel later. I am still waiting for any kind of response from this hotel, which is pretty terrible service in my opinion. I have looked at other reviews and found one had a similar issue with the water. The hotel generally was OK but is tired and needs a room refurbishment although the beds were comfy and clean. As described, customer service is severely lacking so would not use this hotel again on this basis.
於 2022 年 3 月住了 1 晚

4/10 欠佳

Jordan

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
During my stay there was no hot water therefore I could not shower even after changing rooms due to a really loud noise.
於 2022 年 3 月住了 1 晚

10/10 優異

Milly

於 2022 年 3 月住了 1 晚

4/10 欠佳

david

家人同遊
不滿：整潔度、職員與服務和住宿狀況
於 2021 年 12 月住了 1 晚

6/10 一般

James

多人同遊
讚好：職員與服務和客房舒適度
Good enough for a low cost hotel
Pretty worn hotel. Awful old tv, shower and toilet seat totally broken and old again. Just tired and in tested by anyone. However, good bed and comfortable for a single night.
於 2021 年 12 月住了 1 晚
Reception 於 2021年12月8日的回應
Dear James, thank you for your feedback. Apologies for any inconvenience caused and as you probably noticed we are in the process or refurbishing some areas and bedrooms. We are changing all the tv's in the rooms and had we realised the toilet seat was broken we would have replaced this for you. When you return in the future, be sure to remind us of your stay and we will upgrade your room to an executive one. Kind regards Reception

8/10 不錯

Lisa

讚好：整潔度和職員與服務
Ok stay
Good location however no onsite parking, very cold in the room, taps fell off the bath, T AC signal temperamental
於 2021 年 12 月住了 1 晚
Reception 於 2021年12月8日的回應
Dear Lisa, Thank you for pointing out the issues you encountered during your stay. We have parking at the back of the hotel and should this be full then we have alternative parking just across the road from the hotel. We apologise for any inconvenience caused during your stay and we hope to welcome you here in the future once the refurbishment is complete. Kind regards

2/10 很差

真實旅客

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hated all of it....smelt old & stale. No heating. Shower wasn't working. Needs an overhaul. Wasn't expecting to stay in a room in a private house next to the railway. Like Faulty Towers. Even my 8 yo daughter said I don't like this place can we go home.
於 2020 年 10 月住了 2 晚

4/10 欠佳

jtyers (plymouth)

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room on first impression was good but closer look used razors left behind bath and empty radox bottle bathroom floor not cleaned shower would not drain dirty spoons left thick in dust under window seat cobwebs hanging from light and power kept going off
於 2020 年 7 月住了 3 晚

2/10 很差

Mark

不滿：職員與服務
於 2020 年 7 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were warmly welcomed and even though we were the only guests at breakfast everything was perfect. We will certainly staying again.
於 2020 年 1 月住了 1 晚
Tania 於 2020年1月18日的回應
Thanks

6/10 一般

Klaus

商務旅客
old old English
ckeck in was ok
於 2020 年 1 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 2 月住了 2 晚

2/10 很差

Anne-Marie

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Was beautiful now nothing more than a grotty b&b!
Very cold. Radiator broken. Cracked and dirty sink. Room tired and furniture in need of updating. Used to be a lovely hotel, now bordering on being a grotty b&b! No staff to be found anywhere. They also never answer the phone. Stayed a couple of weeks ago and had an even worse room, where a large crack in the window was sellotaped over and again heating was not working and it was snowing! Thought it was a one off but obviously not. Best thing about it now is the breakfast. Really sad it is not being looked after!
於 2019 年 2 月住了 1 晚

8/10 不錯

Sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚

8/10 不錯

Sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚

2/10 很差

Tommy

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
disgusting...even carpet was filthy
於 2019 年 1 月住了 3 晚

8/10 不錯

Sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

4/10 欠佳

Lucie

不滿：整潔度、住宿狀況和客房舒適度
swerve this hotel!
For an alleged wedding venue, this hotel is awfully tired & shabby. The cream carpets were wildly discoloured throughout my suite. One of the towels was clearly used. The room felt disused & unclean, with a thick layer of dust on the toiletries, mouldy shower curtain & dirty and crumbling bathroom. The bed was uncomfortable and wafer thin, with two sheets running crosswise so I was laying across the seam. I felt like I should have slept with my clothes on. I could hear people in other rooms and on the ground floor talking, showering, flushing the toilets. I had to pry parking information from the service staff, who were friendly enough, but not forthcoming with the information. not worth the cost either, well overpriced for the shabby accommodations.
於 2019 年 1 月住了 1 晚

4/10 欠佳

Emily (Wiltshire)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
A disappointing stay
Upon arrival the hotel looked a little tired. We checked into our room and were initially pleased with it. A decent size and in the middle of a heatwave it had aircon; fabulous! However we were only in the room about half an hour when the ceiling started to leak. Went down to reception to inform them. We were then moved to another room. So disappointing. Walking through the hotel it was noticeable that it was in desperate need of decorating and a thorough deep clean. On arrival to our new room we were greeted by a rickety wrought iron 4 poster bed, a filthy jet bath and no air con. The carpet was filthy and the bed was not comfortable. We complained to reception again and were moved to another room in a cottage adjacent to the main hotel. Although the room was smaller than our initial reservation it was cleaner and nicer than the second room we had been offered. We also received a room rate refund due to the room not being of the original description. We didn't eat at the hotel, however we did try to order an afternoon tea only to be told they couldn't serve us as the chef wasn't on the premises. Another disappointment.
於 2018 年 7 月住了 2 晚

10/10 優異

Mick (Wolverhampton)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel close to Windsor
Next to Dachet station which gave easy access to visit Windsor and central London ,nice curry house in the village too
於 2018 年 6 月住了 1 晚

6/10 一般

Neelam

不滿：整潔度、住宿狀況和客房舒適度
Uncomfortable beds - could fell the springs
於 2018 年 6 月住了 1 晚

8/10 不錯

Stuart (Berkshire)

Location was ideal for where we needed. Reception staff were goid at their job but felt like they were just going through the motions. We werent told anything about the hotel facilities. Room was small but fine for 1 night.
於 2018 年 6 月住了 1 晚

8/10 不錯

James

讚好：整潔度和客房舒適度
Pretty hotel in pretty village, close to river and Windsor/Eton. Characterful room, though hotel is on noisy road, so roadside room was not quiet at all. Comfy bed. No breakfast, so can't comment on food.
於 2018 年 6 月住了 1 晚

4/10 欠佳

Steve (Hampshire)

不滿：住宿狀況和客房舒適度
Placed in annex across railway track, given wrong room number, confusion at reception over booking, very noisy under flight path and next to railway Ordered red drinks in bar , while drinks sitting on bar staff sprayed fly spray .
於 2018 年 6 月住了 1 晚

10/10 優異

Ricky

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
We were not informed at any time that there would be a wedding reception on whilst we were staying there. This reception, understandably, had loud music playing until maybe 1 am so we couldn't sleep. When we complained to the receptionist about this the next morning she said that there was a notice up on check in (we weren't made aware of this) and even if this were the case being notified on check in is way too late. She also said that the wedding reception was in another part of the hotel so we shouldn't have been able to hear any music - were we lying?!
於 2018 年 6 月住了 1 晚

4/10 欠佳

真實旅客

breakfast was terrible (tasteless) beds are comfy though tiny bathroom
於 2018 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really liked this hotel. Great location for Windsor. The room was cosy and very clean. Only small snag was the use of an extension cable to the tv. Looked a bit messy and was the focal point of the room. Never been to Datchet before and really enjoyed the town. Very nice walks down to the river and enough amenities to get by easily. Would recommend. Good price too! Including breakfast which was very tasty and plenty of it!
於 2018 年 5 月住了 3 晚

4/10 欠佳

Gary

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disappointed stay
Room wasn’t ready when we went in. Heating was on and we struggled to turn it off. Toilet didn’t flush and 6 out of 10 lights didn’t work. Parking was very limited
於 2018 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Close to Heathrow for a late arrival
於 2018 年 5 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和客房舒適度
Disappointed
Pretty hotel, but not what was shown in the pictures, very little parking, room was ok, beds clean but uncomfortable, carpet stained and bath plug FULL of someone else’s hair. Breakfast was lovely and most staff friendly. Was asked to pay again for the room at check out, explained that we had paid but the staff were having none of it until she realised that she was looking at the wrong date! Wouldn’t book here again.
於 2018 年 5 月住了 1 晚

2/10 很差

Jon (Surrey)

不滿：整潔度、住宿狀況和客房舒適度
Do not stay at this hotel was the worst exerience of my life, the mattresses are over 30 years old ! Spend the whole night itching more than likely got bed bugs, everything was broken e.g kettle, tele, shower head and cold water coming out the Hot tap. The carpet was thread bear in the corriders, the cleaners didn't have trolly to put there cleaning equipment into so they left it on the floor all down the corriders, moved room 3 times but there all disgusting and very dusty ! Food was not available at dinner time because they said they had function. Sopke to the manager about room 228 and he said it's one of there most requested rooms... it was terrible like all the rooms ! Do not stay here they should call in Gordon ramsey hotel from hell...asap !!!
於 2018 年 5 月住了 1 晚

4/10 欠佳

Jon (Surrey)

讚好：職員與服務
不滿：整潔度和客房舒適度
Stayed at this hotel in room 337 the ceiling was very low down as it was in the attic, the shower had rotten sewage smell so couldnt have shower, the room was very dusty ! Moved rooms couple of times but there all the same standard. Would not stay here again even if they paid me.
於 2018 年 5 月住了 1 晚

8/10 不錯

John (Southampton)

讚好：整潔度、職員與服務和客房舒適度
Excellent Staff, Service very good. The rooms could do with a bit of TLC.
於 2018 年 5 月住了 1 晚

4/10 欠佳

Julie

不滿：住宿狀況和客房舒適度
Wouldn’t stay again
The hotel needs a refurbishment, on the second morning there was no hot water. The bed felt like it was going to collapse and issues with fire alarm do that it went off 3 times between 4am and 6am!

4/10 欠佳

Anthony

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Could do a lot better
Hotel nice downstairs however the accommodation requires major investment. Poor maintenance and require more staff. Overall staff pleasant but too much expected of them

2/10 很差

van (Minnesota)

不滿：職員與服務、住宿狀況和客房舒適度
A great old lady on her death bed.
Over the past 45 years, i have stayed at the Manor perhaps 100 night. I has gone down hill at an alarming rate. In the good old days, the Manor kitchen was the best for miles around. . . .The Bord Chairman of BOAC dined there on a regular basis. Now, forgt it. The room was esxceptionallly small and overcrowded. The bed mattress was thin, a light was hanging down from exposed wire,, duct tape is used to hold locks in door and batteries in tv channel selectors. It took 25 minutes every morning for hot water to reach the room, carpets are bare. Sadly, I will not be staying at the Manor again. And I feel very bad about that.
於 2018 年 4 月住了 3 晚

8/10 不錯

Julian

讚好：整潔度和職員與服務
Don’t stay on the top floor If you are tall as you have to bend down everywhere as it’s in the loft but good hotel overall.
於 2018 年 3 月住了 1 晚

8/10 不錯

Claire

讚好：整潔度、職員與服務和住宿狀況
One night cheap stay
Fine for a one night stay. Was worried after reading some reviews but encountered no issues

4/10 欠佳

Monique (London)

讚好：整潔度
不滿：住宿狀況
Does gym have a as claimed in its online profile
Would have rated higher but does not have a gym as claimed on its online profile. I did have to get in very late very night due to work and there was always someone able to let me in.
於 2018 年 2 月住了 4 晚

4/10 欠佳

debs (Stockport)

不滿：整潔度、職員與服務和住宿狀況
Not great
The bed was comfy, but the room itself needed some tlc, it was a bit of fawlty towers experience. I would not stay there again.
於 2018 年 2 月住了 1 晚

8/10 不錯

Roger

讚好：職員與服務和客房舒適度
不滿：住宿狀況
Honest view
The rooms electrics were not good enough as in sockets lose and the sink had a split in it but it was clean and the bed comfortable. The bar was alright and so the communial areas but the stair carpet needed changing too.The service from the staff was great and you couldn’t expect more from them.
於 2018 年 2 月住了 1 晚