Auckland Smiths Reserve Hotels

"Room smelled like urine, could not stay in room, razor was left in the shower and when we told staff they said it was fine. No apologies and dismissed us. The other room was fine for one night but didn’t feel appreciated or helped and didn’t use one of the rooms because of smell and cleanliness. Also the staff was argumentative and rude. I would not suggest staying here. "

"There was a fire alarm, which proved to be a false alarm, at about 8:30 am. That's what i remember most. Did not get much comp or info from hotel Room was great. Breakfast was very generous"

"Excellent stay"

"The beds were very clean and comfortable but the entire property is a bit old and run down. However there is a 24 hour shuttle and the price was right. It felt safe too. It was perfect for one night before flying out in the morning."

"The room was really clean. The only thing we couldn’t find was the Wi-Fi password. It wasn’t obviously displayed in the room"

"It was good very close to the airport, make sure you get an uber as the cabs don’t prefer to come to this hotel as it is close to the airport "

"Beautiful hotel, one of the best"

"Excellent value in Papatoetoe. Only one chair in the room with no back support could be a problem. Comfortable bed though. Would recommend."

"Great being able to park our car for the week and use the airport shuttle. Easy to organise and shuttle was on time."