“When booking a luxury spa getaway, I primarily evaluate two factors: room ambiance (design, light, and comfort) and in-room amenities.
On the first count, our king-size suite delivered. It was stunning—spacious, flooded with natural light, and outfitted with large windows and motorized shades. However, the in-room essentials fell short. At $650 a night in a secluded location, missing basic vanity supplies like lotion, shower caps, loofahs, dental kits, and sewing kits felt like a major……
“No staff available onsite for check-in and check-in instructions were unclear. Staff did not answer the phone when we called the number provided for help. There is no one to ask for extra towels or other amenities.
Room was clean enough but smelled strongly of mildew and the windows did not open so there wasn’t a way to air it out without leaving the front door open.
The hot water was warm at best.
The vanity/mirror in bathroom was mounted so high, I could only see the top of my head. Very……
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