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索菲亞機場貝斯特韋斯特高級酒店的評價

4 out of 5
索菲亞機場貝斯特韋斯特高級酒店
11 Briuksel Boulevard, Sofia

評價

9.2

卓越

10 分評分，優異；1000 則評價中有 679 則" "
8 分評分，不錯；1000 則評價中有 241 則" "
6 分評分，一般；1000 則評價中有 45 則" "
4 分評分，欠佳；1000 則評價中有 20 則" "
2 分評分，很差；1000 則評價中有 15 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

6/10 一般

WAN TZU

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2020 年 3 月住了 1 晚
Nora Stefanova | Assistant FOM 於 2020年3月10日的回應
Thank you

8/10 不錯

WAN TZU

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2020 年 2 月住了 1 晚
Nora Stefanova | Assistant FOM 於 2020年3月10日的回應
Thank you

8/10 不錯

真實旅客

家人同遊, 多人同遊
讚好：整潔度和職員與服務
離機場近，早餐也很好，接駁車方便，員工服務好。再度去此地，還是會選擇此飯店。
於 2019 年 10 月住了 4 晚
Iva Pavlova-Mechkova 於 2019年12月16日的回應
Dear Valued Guest, Thank you for rating our efforts. Welcome back. Best Regards,

10/10 優異

真實旅客

於 2019 年 9 月住了 1 晚
Nora Stefanova | Front Office Shift Leader 於 2019年9月19日的回應
Dear Valued Guest, First of all thank you a lot for having chosen Best Western Premier Sofia Airport Hotel for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely,

10/10 優異

Nick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Iva Pavlova-Mechkova 於 2019年9月9日的回應
Dear Nick, Thank you very much for choosing us for your travel needs. Welcome again under our roof. Best Regards,

8/10 不錯

chenghao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整体感觉不错，性价比也可以，比其EXPO店要好些。网络相对差点
於 2019 年 7 月住了 1 晚
Iva Pavlova-Mechkova 於 2019年10月4日的回應
Dear Valued Guest, Thank you for staying with us. Best Regards,

8/10 不錯

WAN TZU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
於 2019 年 6 月住了 1 晚
Nora Stefanova | Front Office Shift Leader 於 2019年6月18日的回應
Dear Wan Tzu, First of all thank you a lot for having chosen Best Western Premier Sofia Airport Hotel for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely,

6/10 一般

Wai Yi

讚好：整潔度和客房舒適度
於 2019 年 5 月住了 1 晚
Nora Stefanova | Front Office Shift Leader 於 2019年5月29日的回應
Dear Wai Yi, Thank you for your recent correspondence regarding Best Western Premier Sofia Airport Hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

6/10 一般

Wai Yi

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Nora Stefanova | Front Office Shift Leader 於 2019年5月29日的回應
Dear Wai Yi, Thank you for contacting Best Western Premier Sofia Airport Hotel with regards to your experience during your recent stay. We greatly appreciate you taking time to bring this matter to our attention and apologize for any inconvenience you may have experienced due to your recent stay.

8/10 不錯

WAN TZU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Nora Stefanova / Front Ofice Shift Leader 於 2019年3月23日的回應
Thank you for your feedback

8/10 不錯

WAN TZU

於 2018 年 10 月住了 1 晚
Nora Stefanova / Front Ofice Shift Leader 於 2018年10月6日的回應
Dear Wan Tzu, First of all thanks a lot for having chosen Best Western Premier Sofia Airport Hotel for your stay in Sofia and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Sofia. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely,

6/10 一般

YEN YEN

讚好：職員與服務和客房舒適度
浴室的用品置放位置要改善，沐浴乳固定在洗手檯旁邊而不是放在shower附近
Todor Petkov Front Office Agent 於 2018年6月6日的回應
Dear Yen, Thank you for your review.We took a note from your review and we already improved our bath amenities. We hope that we will have the chance to welcome you back in our hotel in the near future and to show you all of our improvements. Regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店新, 又乾淨, 整體都很滿意
很近機場, 我們是商旅公幹需早機走, 住這2晚來說整體都很滿意, 酒店新, 又乾淨, 酒店職員友善, 如下次來都會入住的。
於 2017 年 10 月住了 2 晚

2/10 很差

Chad

家人同遊, 商務旅客
讚好：整潔度
不滿：職員與服務和住宿狀況
Staff was unable to provide a final bill or just a bill for room service. The restaurant sent us a meal we did not order. Check in was poor based on staff’s attitude. My wife is Bulgarian so it wasn’t a difference in culture situation in both situations above. The A/C in the room didn’t work which put the room temp around 80 degrees. We just finished 17 hrs of flying so we didn’t ask to change rooms. No breakfast room service was available although room service is advertised. We will not stay at this hotel again. In fact, the other stay reserved at this facility has been canceled.
於 2024 年 5 月住了 1 晚

4/10 欠佳

Ivanka

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Air conditioning not working , not enough ventilation in the room. Carpet was dirty. Office chair was dirty. We called the reception couple of times for air conditioning and they said it is central- they turned the air conditioning for little bit; however, we were not able to sleep all night. Mattress not comfortable at all.
於 2024 年 5 月住了 1 晚

10/10 優異

Katia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is great! Infrastructure around property is not well developed.
於 2024 年 5 月住了 1 晚

10/10 優異

DR DIANA

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very nice Close the terminal Very good to be in the airport area
於 2024 年 4 月住了 2 晚
Nora Stefanova | Front Office Manager 於 2024年5月3日的回應
Dear Diana,Thank you for your positive comment.Have a lovely day!

2/10 很差

Vessela

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property was pretty dirty and unwelcoming. Despite confirming my picking from the airport, the so called airport shuttle was nowhere to be found. It was difficult to check in as there was no one at the front desk. I wish my husband and I had picked a different place to stay at. What a shame.
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Vessela,Thank you for your feedback. We will take care about those misunderstanding. Have a lovely day!

8/10 不錯

Anton

伴侶同遊
讚好：職員與服務和住宿狀況
Close to airport
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Anton,Thank you

6/10 一般

Bilyana

家人同遊
讚好：整潔度、設施服務和住宿狀況
The hotel is excellent, but even though I had requested the transfer early enough, we had to wait 30 minutes for the transfer van at 02:15 in the night.
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Bilyana,Thank you for your feedback.

10/10 優異

Albena (Redwood City)

於 2024 年 4 月住了 1 晚

4/10 欠佳

James

商務旅客
讚好：職員與服務
Modern hotel. Very uncomfortable beds! Had a crowned mattress and very squeaky. Woke up and felt like I had a Sump wrestler on my back. The AC was weak. Was 25 in the room and the front desk would not answer their phone. Opened the window which let in cool air, but the airport noise was loud. Overall definitely not worth the money to stay here. Find another place!!!
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear James, We are sorry to hear that your stay was more than comfortable. We do hope that you will find your perfect place to stay for the future. We will also be happy if you decide to be our guest again.Wish you all the best.

10/10 優異

Simona

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, spacious and close to the airport
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Simona,Thank you for the positive comment.

10/10 優異

James

讚好：整潔度和職員與服務
不滿：設施服務
Nice staff.
於 2024 年 4 月住了 1 晚
Nora Stefanova | Front Office Manager 於 2024年5月3日的回應
Dear James, Wish you all the best and hope to see you again.

10/10 優異

Benjamin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and clean hotel. Close to airport. Free shuttle. Very good restaurant in the hotel. They don’t accept euros, only Bulgarian Lev if paying cash. No issues of you pay with credit card
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Benjamin,Thank you!

2/10 很差

Hana

家人同遊
不滿：整潔度、設施服務和住宿狀況
We stayed in this hotel in early April when Sofia was already experiencing a few weeks of unseasonably hot weather. Our room was facing west, getting a lot of afternoon heat from the sun. The thermostat in the room did not seem to be working - we were unable to cool the room. When we inquired, we were advised that the temperature was controlled for the entire building and was set to heat and would not be changed over for a few more weeks. We were told to open the window, which was facing the highway. Not only did it not cool the room down but it was very loud and dusty. The road from the hotel to the airport is a dirt road. There was no fan in the room or the bathroom. No soap or shampoo was provided. No hair-dryer. There is a parking garage below the hotel that was very dark and felt unsafe. This was the worst hotel experience in a long time. This is meant to be a 4-star hotel but I would say 2-star is a more likely rating. We chose it with the goal to get a solid sleep before an all day flight the next day. We were unable to sleep at all due to the excessive heat.
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Hana,WE are so sorry to hear that your stay was far away from your expectation. Hope that you will be our guest again in the future and you will find a difference. If no, we wish you to find a better place for you to stay.Have a great day!

10/10 優異

Svilen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Svilen,Thank you!

10/10 優異

Jeffrey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel near the airport. Shuttle to airport was great. Facility is nice and food was great.
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Jeffrey,Thank you for the positive comment.

10/10 優異

William

讚好：整潔度、職員與服務、設施服務和住宿狀況
Free shuttle van from the airport and very short ride to hotel. Book in advance with hotel.
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear William,Thank you and wish you all the best!

8/10 不錯

Anton

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Anton,Thank you!

10/10 優異

Dushana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is very good, good service, very good breakfast and coffee, restaurant in the hotel, shuttle bus available anytime to the airport and from the airport to the hotel. All this makes the hotel pretty convenient.
於 2024 年 3 月住了 2 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Dushana,Thank you and wish you all the best!

10/10 優異

Tsvetana (Barrington)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place I would come back in the future!
於 2024 年 3 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Tsvetana,Thank you and wish you all the best.Looking forward to see you again!

10/10 優異

Serban

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very big, with a very comfy bed. The only not so good thing was that the parking was crowded with some longer term parking guests and there weren't many options.
於 2024 年 3 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Serban,Thank you!

10/10 優異

Nadya

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel ,i will come back
於 2024 年 3 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Nadya,WE are looking forward to see you again!

10/10 優異

Hristina (Savannah)

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place.
於 2024 年 3 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Hristina,Thank you!

8/10 不錯

Said

於 2024 年 3 月住了 4 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Said, Thank you!

8/10 不錯

David

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, convenient hotel. Friendly staff. Shower water pressure low and shower screen not great as water leaks over floor.
於 2024 年 3 月住了 2 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear David,Thank you!

10/10 優異

Petya (Beaverton)

讚好：整潔度、職員與服務、設施服務和住宿狀況
the best hotel near Sofia airport exceptional service airport shuttle comfortable beds
於 2024 年 3 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Petya,Thank you for your positive comment.Looking forward to see you again.

8/10 不錯

Michael

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Empfehlung für Business Trips
Freundliches Service Team, perfekte Lage.
於 2024 年 2 月住了 1 晚

10/10 優異

Vladimir

讚好：整潔度、職員與服務和住宿狀況
Location
於 2023 年 12 月住了 1 晚

8/10 不錯

Lesley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ideal for the airport with the free shuttle bus, however it might have helped if there had been cups in one of the rooms and there was only a coffee machine in one room (the one without the cups) but overall it was clean and comfortable, the free breakfast was also very good
於 2024 年 2 月住了 1 晚

10/10 優異

Bhavin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Easy access hotel at Sofia airport
Great hotel, very friendly staff. There is a shuttle to and from the airport making it very convenient. Would recommend for short stop. Good breakfast and dinner choices, vegan is not really an option yet, but will get there I am sure.
於 2024 年 2 月住了 1 晚

10/10 優異

PETER

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚

8/10 不錯

STEFAAN

於 2024 年 2 月住了 1 晚

10/10 優異

Desislava

讚好：整潔度、職員與服務和住宿狀況
Everything
於 2024 年 1 月住了 1 晚

10/10 優異

Morten

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚

10/10 優異

Tony

於 2024 年 1 月住了 1 晚
The team of BW Premier Sofia Airport Hotel 於 2024年5月3日的回應
Dear Tony,Thank you!

10/10 優異

Alessio

於 2024 年 1 月住了 2 晚

10/10 優異

真實旅客

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Sandro

商務旅客
讚好：整潔度、設施服務和住宿狀況
Closed to the airport with a good shuttle service
於 2024 年 1 月住了 1 晚