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"The shuttle dropped me @ the wrong terminal had to walk a great distance delaying check in."

"It was a great stay. Very good location. The rooms were well furnished and clean. Breakfast was tasty and the bar downstairs had very reasonable prices and a nice vibe. Would definitely stay again. "

"Friendly staffs. Location walkable to explore . Various dining options include the in house restaurant of the hotel. The room spacious and clean with comfortable bed. "

"They staff went above and beyond to make sure my stay was great ! I truly Thank them ALL ❤️"

"Amazing hotel!! Great facilities, lovely breakfast, great location and club lounge access a great addition. 5 stars! "

"Mall very close - grabbed food in the food court Hotel is dog friendly Room was normal Novotel standard "

"Front desk lady (i think her name is Christine) she was very helpful. and Mr. Sulan and Mr. Ibrahim helped me with some issues with my phone, and they were very nice and helpful,"

"Good location near airport and with good access around Sofia for business meetings. Restaurant good value and quality. Only negatives - small and gloomy gym (basement level) and you cannot really walk anywhere from the hotel."

"Room was nice but very hot. Even with the temperature set to 10 degrees and full fan level 3 it was pumping out hot air. Due to this I had to have the window open meaning I was constantly having smoke come into my room from the street below, and meaning the room (facing the street with a tram) was so loud at night it was almost impossible to sleep. There was also music coming from downstairs until gone midnight all 3 nights I stayed, with the bass so loud even with earplugs in I could feel it in my bed. Don’t stay here if you want to rest "