We stayed 3 nights at this hotel. The service and amenities are under average performance and under expectation. When reserving through Expedia, we chose a room for 4 guests with 2 double bed. It states clearly on the itinerary from my Hyatt account that there will be 4 people to stay in a room, so we expect there will be 4 sets of amenities in the room. However, there are only 2 sets, and we have to make a call to request for extra towels. When we requested it, it takes more than 2 hours for us to get the towels. Besides amenities, this Hyatt location does not provide new amenities such as qtips, paper coffee cups, coffee every day. We have to use the same cups for the whole stay. In addition, the housekeeper did not throw out the trash in the living room.