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天堂村藍湖酒店的評價

2 out of 5
天堂村藍湖酒店
944 Friday Avenue, South Lake Tahoe, CA

評價

8.6

優異

10 分評分,優異;1002 則評價中有 504 則" "
8 分評分,不錯;1002 則評價中有 356 則" "
6 分評分,一般;1002 則評價中有 94 則" "
4 分評分,欠佳;1002 則評價中有 32 則" "
2 分評分,很差;1002 則評價中有 16 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Xiaoyan

多人同遊
讚好:整潔度、職員與服務和住宿狀況
是个闹中取静的地方,出去走走逛逛都较方便,还有赌场可以消磨时间。
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月16日的回應
Thank you for the nice rating and review. I am glad you enjoyed your stay.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 5 月住了 1 晚
Hotel Manager 於 2021年5月22日的回應
Thank you for the great rating.

6/10 一般

Inge

伴侶同遊
No fresh air in the breakfast room, lot of smoke because of toaster. No napkins available. Plastic plates and plastic knives, poor quality, lot of waste.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月1日的回應
I'm sorry you were here when some guest ignored the three signs that state a toaster is not a place for butter and it filled the room with smoke and I'm guessing you missed the three windows and door. BTW, the napkins are mounted on the wall with right next to the breakfast for convenience of our guests. I am not sure what you mean by waste but our plates are a mixture of recycled paper & sugar cane and there is no way getting around plastic utensils.

10/10 優異

Agustin

讚好:整潔度、職員與服務和住宿狀況
Near main events
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月1日的回應
Thanks Agustin for the great rating and review.

10/10 優異

Zhijun

讚好:住宿狀況
Good location and reasonable price
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月27日的回應
Thanks Zhijun for the perfect rating!

8/10 不錯

Kenneth

伴侶同遊
讚好:整潔度、職員與服務和設施服務
This is an older motel that has been well taken care of. The front desk folks are very courteous. The rooms are very clean, and it appears the carpet is relatively new. Great location to lake and entertainment.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月23日的回應
Thanks Kenneth for saying it like it is. We are continuously working on the property and replace about 10-12 carpets per year.

8/10 不錯

Ana

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Walking distance to shopping areas, restaurants and casinos
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月23日的回應
Thank you Ana for the nice rating and review.

10/10 優異

Bangarraju

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice location with stores, food, beach all I walkable distance.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月23日的回應
Thanks Bangarraju for the perfect rating and nice review.

8/10 不錯

Bill

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月20日的回應
Thanks Bill for the nice rating!

8/10 不錯

Sonam

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Everything is going well..
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月18日的回應
Thank you Sonam for the review.

10/10 優異

Marcelo

讚好:整潔度、職員與服務和住宿狀況
The location is great since it's within walking distance of the Heavenly Village. Ample parking and 15 minute drive from either the CA or NV side of Heavenly Ski Resort.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月17日的回應
Thanks Marcelo for the great score and review. Guests love our location as so much is within walking distance.

6/10 一般

Andrew (Temple City)

於 2024 年 3 月住了 4 晚
Hotel Manager 於 2024年4月30日的回應
Thanks Andrew for rating us.

10/10 優異

Liza

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Not the fanciest place, but it was really great to be so close to the Heavenly gondola. The room and the bathroom were clean. The front desk person was nice and the check in process was easy. I left something in the room and they actually called me to let me know. That never happens. I would highly recommend staying there if you want to visit Heavenly.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月8日的回應
Hi Liza and thanks for taking a moment and leaving us a stellar rating and review. You hit the nail on the head, we are an old motor lodge with a great location, awesome staff and clean rooms and everything is walking distance.

10/10 優異

Carey

寵物同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Right next to all the restaurants, tourist action and casinos. Dog friendly.
Hotel Manager 於 2024年4月8日的回應
Hi Carey and thanks for staying in one of our four pet friendly rooms. Guests do love our location.

10/10 優異

Justin

多人同遊
Clean, comfortable hotel. Easy check in. Best deal in town.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月2日的回應
Thanks Justin for the great rating and review.

8/10 不錯

Mahesh

於 2024 年 2 月住了 3 晚
Hotel Manager 於 2024年4月2日的回應
Thanks Mahesh for the nice rating.

10/10 優異

Katie

讚好:整潔度、職員與服務、設施服務和住宿狀況
This is the place my husband stays everytime he skis at Heavenly. The hotel is within the walking distanct to the gondola which is perfect!
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月27日的回應
Thanks Katie for the wonderful rating and review. Guests love our location.

8/10 不錯

Sandeep (Stockton)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月26日的回應
Thank you Sandeep!

6/10 一般

Leyla

讚好:整潔度、設施服務和住宿狀況
This location would have received 5 stars but two incidents in my opinion were mishandled by staff. 1) on the first night we arrived, we kept getting calls to phone in the room & no one was responding. It was extremely creepy, we could hear the other person breathing over the phone & watching tv, so we knew someone was intentionally calling. If we tried to ignore the calls, the phone wouldn’t stop ringing. I went over to the front desk to ask if they have call records or see if there was something they could do. They said there was nothing they could do & that they recommend we just unplug the phone. Which I ended up doing. It was like someone was calling to check if we were in the room, it was frightening. 2) the next night my partners key had never worked, only mine but now mine was not working at all. So we went to the front office to let them know our keys weren’t working & they just asked what room we were staying in. No ID checks, not even asking to verify our names, it was insane. This seems like hotel 101, which made the first situation that scarier because it means anyone could ask for a key to our room. Overall, the room was decently clean, it’s in a prime location, & the continental breakfast is a nice touch, but I was displeased with how they handled giving us a new room key & the calling situation. I will have to think twice about staying again.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月23日的回應
I am sorry you feel this way and I too would be upset that a random guest probably ignoring their child while they play with the hotel phone and keeps calling your room. We get them all the time in the lobby at it is frustrating that adults allow this. I, though, would not have been upset with the hotel over this as there is no way to know where the call originates. This is the same as last week as a guest blamed us for the drunk knocking on the wrong door and waking them up. I know people like to vent online, but blaming businesses for the idiots of the world is in no way valid. Now the key is a problem, but with only three staff that work the desk and all of them being here no less than 6.5 years they might have actually recognized you, but yes they should still verify.

10/10 優異

Lawrence

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a very nice property within easy walking distance of Heavenly Village and Gondola
於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年3月20日的回應
Thanks Lawrence. Guests love our location as everything is walking distance.

10/10 優異

Peter

讚好:整潔度和職員與服務
Super location, super friendly staff, good clean room. No complaints. Will be back.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月26日的回應
Thanks Peter for the excellent review and rating.

10/10 優異

Angelica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月19日的回應
Thank you Angelica for the perfect rating!

8/10 不錯

Qiang (San Ramon)

於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月8日的回應
Hi Qiang. Thanks for staying with us and leaving us a good rating.

8/10 不錯

Atsuko

於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月8日的回應
Thanks Atsuko for the nice rating.

10/10 優異

Akash

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月19日的回應
Thanks Akash for the perfect score.

10/10 優異

Amy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年3月19日的回應
Thank you Amy for the excellent score.

10/10 優異

stacey

讚好:整潔度、職員與服務和住宿狀況
Returned this years after 2 stays last year and won’t be our last. Great location and good value for the location and very nice staff.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月1日的回應
Thank you Stacey for returning and giving us an awesome rating and review.

4/10 欠佳

Annika

伴侶同遊
讚好:整潔度
不滿:住宿狀況
I have no idea how this property has received 9.4 rating. The reason we booked it was for the ratings and also the walkable distance to the event that we were attending. Upon arrival into our room, we were immediately greeted by a very obnoxious refrigerator that would hum loudly on and off. We booked three nights. When asked to have it replaced, Randall the property manager condescendingly told us, “most people aren’t accustomed to sleeping in their kitchen.” my response was, “I have stayed in many hotels where the refrigerators in the same room, and not experienced this. He sent a maintenance man up who looked at it and said I can’t do anything about this because they are all like this. so if you like to have some quiet on your stay, I would not suggest booking this hotel. Also they do garbage service at 7 AM on Monday morning and it is a very loud and noisy area. On a positive side, it’s right across the street from the heavenly gondola, and a short walk to the casinos.
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月24日的回應
HI Annika and yes we are a very highly rated property but not close to a 9.4. As you can see over 90% of our reviews are for great location, nice staff and clean rooms. Like I said some sleepers have issues with sleeping with a fridge in the room as they are not used to sleeping in the kitchen. I guess that is condescending to you. Fridge compressors kick on and off all night so they can do their job. And if this was such an issue for you I am confused as you extended your stay.

10/10 優異

Mary (Las Vegas)

多人同遊
讚好:整潔度、職員與服務和設施服務
Great location in South Tahoe, EASY walk to gondola, shopping and restaurants. Motel and room were very clean (daily house keeping service) and the staff was extremely friendly and helpful. It is an older property and the rooms and furniture definitely have some wear and tear. However bed and bedding were new and very comfortable. Shower was hot and had great oressure! Only complaint was the room did not have a smart TV so in-room entertainment very limited.
於 2024 年 2 月住了 3 晚
Hotel Manager 於 2024年2月24日的回應
Thanks Mary for the stellar rating and review. We understand we are an older property and being very clean is our priority.

10/10 優異

Sydney

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Free parking and shovels for snow. Great location too.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月21日的回應
Thank you Sydney for the great rating and review. You should have been here last Winter. We were asking guests to take some snow home with them. :-)

10/10 優異

oliver

讚好:整潔度、職員與服務和住宿狀況
Price
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月21日的回應
Thanks Oliver for the perfect rating.

10/10 優異

Mariam

讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my at the Blue Inn I would come again.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月21日的回應
Thanks Mariam for the nice review.

10/10 優異

Fnu

於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月22日的回應
Hi Fnu and thanks for leaving us a great rating.

10/10 優異

Adrian

於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年3月22日的回應
Thank you Adrian for visiting and giving us a great score.

10/10 優異

Margarita

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great Location and easy check in and check out process.
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月16日的回應
Thanks Margarita for the great rating and review. We try and make everything easy for our guests.

10/10 優異

Chunli (Fremont)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, clean room.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年2月3日的回應
Thanks Chunli for the excellent score and review.

10/10 優異

Queeny

於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年3月20日的回應
Thanks for the perfect rating Queeny!

8/10 不錯

Mauricio (San Francisco)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great and clean place to stay, very close to the Gondola and shops. Room felt a bit cold even with the heater unit on but not a big deal. Would definitely stay here again, very friendly staff .
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年2月2日的回應
Thanks Mauricio for the kind review and rating. Guests love our location as they can simply leave their car parked during their stay as everything is walking distance.

6/10 一般

Karl (San Francisco)

伴侶同遊
讚好:整潔度和職員與服務
Good enough for the price, clean and friendly staff, but our room was so cold we couldn't sleep well, seemed the heater wasn't working right. At least there were some extra blankets.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月30日的回應
HI Karl and thanks for the rating and review. I am sorry you had issues with the heater. Like the sign says if it is set too high it will never reach a temp like 85 degrees as the outer door opens to keep the motor from overheating.

10/10 優異

Diba

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月30日的回應
Hi and thanks for leaving us a great rating Diba.

8/10 不錯

Amber

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
This is a decent hotel in South Lake. We chose it because of the proximity to the Heavenly Gondola and the included breakfast. The room was a little dated but seemed clean. The breakfast was definitely not great, just bagels and oatmeal with coffee and tea. It would be nice if they offered a protein. They did allow us to leave our vehicle there the day of checkout which was really great.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月22日的回應
Hi Amber and thanks for taking the time to leave us a nice review and rating. I'm sorry, but Expedia does not say what kind of breakfast is offered and you must explore their site to see it described and pictures of it. We only offer a continental breakfast and those do not have a protein. Yes, due to our proximity to the ski resort we let our guests show up early to ski and leave their cars on checkout day for the same reason.

10/10 優異

Salim

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月22日的回應
Thanks Salim for the great rating!

10/10 優異

Sin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
This place is clean and situated in an amazing location. We love it so much. Will definitely stay here again if we visit South Lake Tahoe
於 2024 年 1 月住了 3 晚
Hotel Manager 於 2024年1月16日的回應
Thanks Sin for staying with us and leaving us a perfect score. Everyone loves our location.

10/10 優異

Wei

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay here again and again.thank your service
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月16日的回應
Thank you Wei for the excellent rating and being one of our repeat guests.

8/10 不錯

Leslie

親子同遊
讚好:整潔度和職員與服務
The hotel room was very clean! It was one block away from the Heavenly gondola area and could not have been more convenient.
於 2023 年 12 月住了 5 晚
Hotel Manager 於 2024年1月12日的回應
Thanks Leslie for the kind review and rating. Guests love our location and clean rooms.

8/10 不錯

Juan

讚好:整潔度和職員與服務
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月11日的回應
Thanks Juan for the nice rating.

10/10 優異

Terry

讚好:整潔度、職員與服務和住宿狀況
Place was awesome, staff very friendly
於 2024 年 1 月住了 4 晚
Hotel Manager 於 2024年1月11日的回應
Thanks for the review and great rating Terry.

10/10 優異

Eduardo (Miami)

家人同遊
Highly convenient for skiing at heavenly.
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月11日的回應
Thanks Eduardo for the perfect score.

6/10 一般

Brian

讚好:職員與服務
於 2023 年 12 月住了 2 晚
Hotel Manager 於 2024年1月11日的回應
Thanks Brian for rating the property.

8/10 不錯

Maria Del Pilar

讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Property and accommodations are okay. Nothing fancy and, honestly disappointed for the price. Staff was excellent with the except one lady. I liked that it was close to everything and I walked everywhere. Lot's of food options. Lot's of shopping. Exceptional views. Wouldn't mind staying here again.
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月11日的回應
Exactly right! We are an old motor lodge is nothing fancy, but has great staff, clean rooms and an awesome location.