外觀

南安普頓西智選假日酒店 (IHG 旗下酒店)的評價

3 out of 5
南安普頓西智選假日酒店 (IHG 旗下酒店)
Adanac Park, Redbridge Lane, Southampton, England

評價

8.6

優異

10 分評分,優異;1001 則評價中有 472 則" "
8 分評分,不錯;1001 則評價中有 358 則" "
6 分評分,一般;1001 則評價中有 103 則" "
4 分評分,欠佳;1001 則評價中有 40 則" "
2 分評分,很差;1001 則評價中有 28 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Yuen Ki

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Joshua Bromage / GSM 於 2019年4月13日的回應
Dear Guest, Thank you for your review of our hotel Kind regards

8/10 不錯

Zhiping

讚好:整潔度和職員與服務
距离小猪佩奇主题公园很近~沙发床不是很舒服,工作人员很热情
於 2018 年 9 月住了 1 晚

8/10 不錯

YUTing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
住1樓 不用搬行李方便 廁所有點小 但還夠用!
於 2018 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sat Sun 不提供food, 但可叫外賣。 步行致對面的farm pub還可以,但有時候人比較多,不一定能等位。 房間挺舒服的,格局也很好。
於 2017 年 10 月住了 1 晚

8/10 不錯

Philip

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Eva

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great value for money, comfy beds, spacious room & very clean - staff are superb, give them all a 10 out of 10 - don’t forget to put your reg number in the machine at reception if using their parking
於 2024 年 4 月住了 1 晚
Hotel Operations Manager 於 2024年4月29日的回應
Thanks for the review and feedback, Eva.We're pleased to hear that you found our location, great value for money.We're glad our hotel's cleanliness was a highlight of your stay.The team will be happy to know their service was worth mentioning.Paul

10/10 優異

Morag

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff, simple clean and comfortable accommodation. Easy access to dual carriageway but they're being done a disservice by the huge construction site that's recently surrounded the property. Hopefully it'll be over soon.
於 2024 年 4 月住了 1 晚
Hotel Operations Manager 於 2024年4月29日的回應
Thanks for the review, Morag.The team will be happy to know their service was worth mentioning.We understand and apologize for the inconvenience caused by the construction. We hope for the opportunity to make this up to you the next time you are in the area.All the best,Paul

8/10 不錯

Charles

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very limited menu choices for evening meals. Excellent breakfast, thankyou.
於 2024 年 4 月住了 1 晚
Hotel Operations Manager 於 2024年4月22日的回應
Thanks for the review and feedback, Charles.We're pleased to read that you enjoyed our breakfast service!All the best, Paul

4/10 欠佳

Mireille

不滿:住宿狀況
於 2024 年 4 月住了 2 晚
Hotel Operations Manager 於 2024年4月9日的回應
Thanks for the review!Paul

2/10 很差

Trudy

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Operations Manager 於 2024年4月9日的回應
Thanks for the review!Paul

6/10 一般

Elaine

伴侶同遊
The breakfast was awful no choice the staff didn’t care everything was to much trouble we had paper cup no forks but wooden ones which broke as soon as you used them and other cutlery was filthy dirty I would not stay again
於 2024 年 3 月住了 1 晚
Hotel Operations Manager 於 2024年4月1日的回應
Elaine, thanks for reviewing your recent stay. We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best, Paul -

8/10 不錯

Colin

家人同遊
讚好:設施服務
Good for a short stay clean comfortable, and very good breakfast to start your day. Also reasonable price.
於 2024 年 3 月住了 3 晚
Hotel Operations Manager 於 2024年3月13日的回應
Thanks for the review and feedback, Colin.We're pleased you appreciated our location, finding it clean and comfortable!All the very best,Paul

10/10 優異

Jan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great value for money, comfortable and clean but could be iimroved by bigger choice of food as I am not particularly fond of pizza and detest burgers although the pizza I did have was good value, could not finish it. Maybe recommend local eateries for other food options? And maybe have a fire drill information in rooms?
於 2024 年 3 月住了 1 晚
Hotel Operations Manager 於 2024年3月12日的回應
Thanks for the review and feedback, Jan.We're pleased to hear that you enjoyed your stay! Finding it great value for money.All the very best,Paul - Hotel Operations Manager

6/10 一般

Alex

Very standard and meet my expectations though wish the rooms were a bit cleaner in general.
於 2024 年 3 月住了 1 晚
Hotel Operations Manager 於 2024年3月12日的回應
Thanks for the lovely review, Alex.We're pleased to hear that you enjoyed your stay!All the very best,Paul

6/10 一般

Blessing

家人同遊
讚好:整潔度、職員與服務和設施服務
The staff was amaizing and so friendly in a professional way
於 2024 年 2 月住了 1 晚
Hotel Operations Manager 於 2024年2月27日的回應
Thanks for the review and feedback!We're so pleased to hear that you found our team friendly and professional.All the best,Paul

10/10 優異

Paul

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Warm welcome, quiet room with comfy bed and choice of pillows. Excellent shower. Perfectly adequate breakfast with cereals, fruit, yoghurt, pastries, toast, scrambled eggs, bacon and sausage. Coffee machine could be better.
於 2024 年 2 月住了 1 晚
Hotel Operations Manager 於 2024年2月27日的回應
Thanks for the review and feedback, Paul!We're overjoyed to read that you had a great stay!All the best,Paul

10/10 優異

Paul

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Helpful staff. Comfortable bed. Quiet room.
於 2024 年 2 月住了 1 晚
Hotel Operations Manager 於 2024年2月12日的回應
Thanks for your top marks, Paul.All the best, Paul -

10/10 優異

Phil

讚好:整潔度、職員與服務和住宿狀況
Excellent staff especialy a lad called Ryan, very helpful. Good breakfast
於 2024 年 2 月住了 1 晚
Hotel Operations Manager 於 2024年2月8日的回應
Thanks for the review and feedback, Phil!We're pleased to hear that you found our team, excellent!All the very best,Paul

10/10 優異

Phil

讚好:整潔度、職員與服務和住宿狀況
Excellent staff no issues too small. Great breakfast. Thanks
於 2024 年 1 月住了 2 晚
Hotel Operations Manager 於 2024年1月29日的回應
Thanks for the review!We're so pleased to see that you enjoyed your stay with us!All the best,Paul

10/10 優異

Priscilla

於 2024 年 1 月住了 3 晚
Hotel Operations Manager 於 2024年1月29日的回應
Thanks for the review!All the best,Paul

10/10 優異

Funmi

於 2024 年 1 月住了 1 晚
Hotel Operations Manager 於 2024年1月15日的回應
Thanks for the review, Funmi!All the best,Paul

8/10 不錯

Gary

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Hotel Operations Manager 於 2024年1月15日的回應
Thanks for the review, GaryAll the best,Paul

8/10 不錯

Lynda

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
HOM 於 2024年1月2日的回應
Lynda, thanks for the amazing rating. We hope to welcome you back and All the best, Paul - Hotel Operations Manager.

10/10 優異

stephanie

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2023年12月29日的回應
Stephanie, thanks for your top marks.All the best, Paul -

6/10 一般

Terri

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Ok stay
We stayed in a family room,all was clean on arrival we didnt get travel cot we did request to have one set up. So i manged to get one ourself from reception,my daugher wouldnt sleep my son couldn't sleep too hot,on 2nd day my son had meltdown multiple times during night which resulted in next door room banging on the wall as he woke them up, My lad is autistic obviously cant handle his emotions or tell us what he needs as hes non verbal. Nexttime illl inform the hotel not to put anyone next doors due to my room due to my sons late meltdowns. Also the outside of hotel could do with some decrations to make it look more inviting like plant pots.
於 2023 年 12 月住了 2 晚
Paul - Hotel Operations Manager 於 2023年12月29日的回應
Terri, thanks for sharing your feedback.Please get in touch with us in advance if you need any special arrangements so we can do our best to meet those for you.All the best for 2024!

10/10 優異

Graham

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Stayed 1 night before cruise. Excellent would recommend
於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年12月29日的回應
Wow, 10/10! Thanks so much, Graham.All the best, Paul -

8/10 不錯

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was clean and the room was spacious. Staff were courteous and friendly Plenty of parking.
於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2023年12月22日的回應
Thanks for the review and feedback, we're pleased to hear that you found our team to be very helpful and friendly!All the best,Paul

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Cheap and acceptable
Good value overall. As we paid quite a low price, we can't complain. The room was fine and the main bed was comfortable; but the sofa bed for our two children was really terrible. It had a thin lumpy mattress and was rather small for a double. The W.C. didn't work particularly well and took ages. Nice shower though, and a good supply of toiletries. Breakfast was included in the price but was disappointing. Not much choice and horrible coffee. Acceptable at low price for one night for a couple, but we wouldn't want to spend longer here with the family.
於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2023年12月19日的回應
Thank you for the review and feedback, We appreciate it!We're pleased to see that you enjoyed your stay with us.The unfortunate issues that you encountered shall be looked into so we can make changes to better future services!All the best,Paul -

8/10 不錯

Surjit (Gerrards Cross)

於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2023年12月29日的回應
Thanks for your feedback, Surjit.All the best, Paul -

10/10 優異

Martin

於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2023年12月18日的回應
Wow, 10/10! Thanks so much, Martin.Best wishes, Paul -

10/10 優異

Linda

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
- Hotel Operations Manager 於 2023年12月18日的回應
Linda, thanks so much for your top marks.Best wishes, Paul

10/10 優異

Jill

於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2023年12月14日的回應
Thanks for the review,All the best,Paul

10/10 優異

Colin

於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年12月5日的回應
Thank you for the review, we appreciate it!All the best,Paul

10/10 優異

Mike

於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年12月18日的回應
Thanks for the 5/5 rating, Mike.We hope you'll visit us again soon.Best wishes, Paul -

10/10 優異

Ingrid

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Hotel Operations Manager 於 2023年11月21日的回應
Thanks for the review, Ingrid.All the best,Paul

8/10 不錯

Clive

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Hotel Operations Manager 於 2023年11月17日的回應
Thank you for your review, we really appreciate it!All the best,Paul

10/10 優異

john

於 2023 年 10 月住了 1 晚
HOM 於 2023年11月14日的回應
Thanks for the perfect rating, john. We hope to see you again and All the best, Paul - Hotel Operations Manager.

8/10 不錯

David

讚好:職員與服務
不滿:住宿狀況
於 2023 年 11 月住了 1 晚
HOM 於 2023年11月14日的回應
David, thanks for the amazing rating. We hope to welcome you back and All the best, Paul - Hotel Operations Manager.

10/10 優異

Archie

於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年11月13日的回應
Arcie, thanks for taking the time to leave a review.We look forward to welcoming you back.All the best, Paul -

10/10 優異

Eileen

於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年11月13日的回應
Thanks for your positive comments, Eileen.All the best, Paul -

10/10 優異

Kevin

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
Comfortable stay
Nice clean hotel , everything worked , bed very comfortable! Receptionist phoned shortly after arrival to check if everything was ok which I thought was a nice touch .
於 2023 年 11 月住了 2 晚
- Hotel Operations Manager 於 2023年11月13日的回應
We appreciate your kind words, Kevin.We look forward to welcoming you back.All the best, Paul

10/10 優異

Kelly

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, but........
Nice hotel, very clean, good location, comfortable rooms, excellent breakfast, free parking, reasonable price. On the negative side, they have a parking lot monitoring service which takes photos of "unauthorized" vehicles parking in their lot. The hotel front desk doesn't tell you about this when you check in or issue a parking pass to put in your windshield, and doesn't offer to validate your parking. The first you hear about it is when you receive a photo of your car with a nasty little citation in your email. The parking lot monitoring service claims there are signs in the parking lot telling you to scan a QR code to visit a website to validate your parking. The reality is, I didn't see any signs and this is the second time I've encountered this at a Holiday Inn Express in the UK. Next time I'll know to ask.
於 2023 年 10 月住了 2 晚
Hotel Operations Manager 於 2023年11月7日的回應
Hello, Kelly and thank you for the review.We really appreciate the feedback and are glad to hear that your stay with us was lovely and that you enjoyed our location.All the best, Paul

4/10 欠佳

ann

Upon returning home after a week’s holiday we find a car parking fine from the hotel car park site, at no point did we see any notice re parking and was not advised at check in re this. We feel it’s very poor not not be advised by staff upon checking in. The weather was horrendous storm babet and was very weary after a long journey, we certainly didn’t see any notice. Our one night stay has proven stressful. You should advise all guests in future as unless you’ve stayed there before you aren’t to know.
Hotel Operations Manager 於 2023年11月2日的回應
Thank you for your review, Ann.It's greatly appreciated and we hope to be able to welcome you back with us again soon. We are sorry for the mix-up regarding your fine and if you would like to contact us at :manager@expresssouthampton.co.uk then we can discuss this matter further.Best wishes, Paul

6/10 一般

LING

The breakfast is good
於 2023 年 10 月住了 2 晚
- Hotel Operations Manager 於 2023年10月30日的回應
Ling, thanks for your feedback. We look forward to seeing you again soon.All the best, Paul

10/10 優異

Christine

於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年11月21日的回應
Thanks for the review, we really appreciate it.All the bestPaul

8/10 不錯

Susan

於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年10月30日的回應
Susan, thanks for the charming review.All the best, Paul -

10/10 優異

Barry

於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年10月30日的回應
Thanks for your perfect rating, Barry.All the best, Paul -

10/10 優異

Marilyn (Louisville)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
THe staff here is wonderful. Direct line to taxis at the front desk. Getting around is easy. Breakfast was hot foods and a large selection. But the staff….ALL areas were exceptional
於 2023 年 10 月住了 2 晚
Hotel Operations Manager 於 2023年10月24日的回應
Thank you so much for the fantastic review, Marilyn! It's greatly appreciated and we hope to be able to welcome you back with us again soon!

8/10 不錯

paul

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The free breakfast was not good
於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年10月23日的回應
Thank you very much for the review and feedback, Paul! We will take your comments on board to help improve our services.