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皮爾格林旅館的評價

4.5 out of 5
皮爾格林旅館
Hythe Road, Marchwood, Southampton, England

評價

9.2

卓越

10 分評分，優異；596 則評價中有 374 則" "
8 分評分，不錯；596 則評價中有 179 則" "
6 分評分，一般；596 則評價中有 28 則" "
4 分評分，欠佳；596 則評價中有 7 則" "
2 分評分，很差；596 則評價中有 8 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

Qingxin (Syosset)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
该酒店整体住宿体验一般。房间有很重的难闻的气味儿；没有空调，晚上还是有一点儿热；马桶的水非常小，根本冲不了马桶，服务员看过以后也没办法解决，给了一个水瓢接水冲马桶，说是第二天找专业人员来解决，结果住了两个晚，截止退房也没有解决这个问题。洗脸池热水和冷水是通过两个水龙头流出的，并且两个水龙头的距离有点远，使用起来非常不方便，这种奇葩的设计我是第一次见到。
於 2023 年 8 月住了 2 晚
Kirsty 於 2023年8月11日的回應
Good afternoon,Unfortunately due to the layout of our hotel we are unable to have air-con in all rooms so we only have them on our first floor. These rooms can be requested but are subject to availability.I can only apologise for the toilet not flushing properly. Unfortunately we have no control over plumbing issues. Whilst we always do everything we can to resolve these issues, this is usually left in the hands of the plumbers & when they can attend the site but I'm sorry that on this occasion, it wasn't fixed during your stay.Kind regardsKirsty

10/10 優異

Jack

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We has a lovely time at the Pilgrim, it was a lovely you and great staff ta boot.
於 2024 年 4 月住了 1 晚

6/10 一般

Josh

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Emily 於 2024年1月2日的回應
Hi Paul, Thank you for taking the time to leave a review. We appreciate the 10*! We hope to see you again.Kind Regards,Emily

8/10 不錯

Philip

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great, friendly staff. Lovely room and bathroom. The stand alone bath and big shower were was so nice. Everything well presented, comfortable and warm. Breakfast was decent if not outstanding. The thatched buildings are well preserved. Next to beautiful fields though fairly busy roads nearby so not totally quite but peaceful enough. Shame the TV was not a Smart TV. The toilet seat was wobbly and toilet handle a bit faulty but this didn't distract from a recommended stay.
於 2023 年 12 月住了 1 晚
Emily 於 2024年1月2日的回應
Hi Philip, We appreciate you taking the time to leave a review. We're really glad to hear you enjoyed your stay with us! Thank you for making us aware of the issues with your bathroom, I will pass this over to the correct team to get these issues resolved. Kind Regards,Emily

10/10 優異

Chris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic stay, only one night, which was only spoilt by the two cleaning ladies having a load conversation, without thought for guests outside our door! Everything else was memorable, check in was welcoming and efficient, with impeccable manners shown
於 2023 年 11 月住了 1 晚
Emily 於 2024年1月2日的回應
Hi Chris, Thank you for taking the time to leave a review! I'm glad to hear you enjoyed your stay with us. I will pass over the message to the housekeepers, so this wont be a reoccurring issue. Kind Regards,Emily

10/10 優異

John (THE OAKS)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing Place to Stay
於 2023 年 11 月住了 1 晚
Emily 於 2023年11月28日的回應
Hi John,Thank you for taking the time to leave a review! We appreciate the 5* and we hope to see you again in the future.Kind Regards,Emily

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay close to Southampton
Weekend at The Pilgrim as a base to visit Southampton, Christmas Market. Hotel staff very friendly and helpful and the room was a good size and spotless, breakfast was excellent with a good number of options available. Had an enjoyable stay and would recommend The Pilgrim as a place to stay close to Southampton.
於 2023 年 11 月住了 2 晚
Emily 於 2023年11月21日的回應
Hi John, We appreciate the 10* and we're very glad you enjoyed all of aspects of your stay with us. We hope you come and stay with us again in the future!Kind Regards,Emily

10/10 優異

Catherine

讚好：整潔度、職員與服務和住宿狀況
No. I’ll send my thought to The Pilgrim. Suffice it to say that we loved it
於 2023 年 11 月住了 1 晚
Emily 於 2023年11月21日的回應
Hi Catherine,We're glad you enjoyed your stay with us and we hope you come and stay with us again soon!Kind regards,Emily

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
The overall character
於 2023 年 10 月住了 2 晚
Emily 於 2023年11月21日的回應
Hi Daniel,Thank you for taking the time to leave a review! We're glad you enjoyed your stay!Kind Regards,Emily

10/10 優異

Mrs Sharon

讚好：整潔度、職員與服務和住宿狀況
Loved my double room, clean, tidy, spacious, with a comfy bed. Lovely bathroom with selection of products. Artisan coffee was beautiful with chocolates left. Close to road but was surprisingly quiet. Will be again as convenient with pub doing great food in a lovely cottagy feel environment. Just perfect x
於 2023 年 11 月住了 1 晚
Emily 於 2023年11月14日的回應
Good Morning,Thank you for taking the time to leave a review! We're very glad to hear you enjoyed your stay with us. We hope you come and stay with us again!Kind Regards,Emily

10/10 優異

Jeran

於 2023 年 10 月住了 1 晚
Emily 於 2023年11月11日的回應
Good Afternoon, Jeran,Thank you for taking the time to leave a review! We hope to see you again in the future.Kind Regards,Emily

2/10 很差

Roger

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The Marchwood area water supply system had been overwhelmed, thus no water and the Puilgrim Inn cosed. UNABLE TO CHECK IN OR STAY. NOTE: Unable to contact hotels.com for a refund. Please email me how to do this.
於 2023 年 11 月住了 1 晚

10/10 優異

P

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant
Cannot fault our stay. The accommodation is separate to the main pub therefire we were not disturbed. Quaint thatched roof building. Room clean large and comfortable. Staff friendly and helpful. Evening meal was great. good location for our visit to Beaulieu. Highly recommended
於 2023 年 10 月住了 1 晚
Emily 於 2023年11月6日的回應
Hi,We're very glad to hear you enjoyed your stay with us! Thank you very much for taking the time to leave a review. We hope to see you again in the future.Kind Regards,Emily

8/10 不錯

Jo

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Emily 於 2023年11月2日的回應
Hi Jo, Thank you for taking the time to leave a review. We hope to see you again in the future.Kind Regards,Emily

10/10 優異

Andy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always a fantastic place to stay
於 2023 年 10 月住了 4 晚
Emily 於 2023年10月28日的回應
Hi Andy,We're glad to hear you enjoyed your stay with us. Thank you very much for taking the time to leave a review!We hope to see you again.Kind Regards,Emily

8/10 不錯

Keila

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Emily 於 2023年10月28日的回應
Hi Keila, Thank you for taking the time to leave a review. We hope to see you again in the future.Kind Regards,Emily

6/10 一般

Karl

商務旅客
讚好：住宿狀況和客房舒適度
不滿：整潔度和職員與服務
Great room let down by the cleanliness
Absolutely stunning room, let down badly by how dirty it was. The bedroom & bathroom floors has not been vacuumed before my arrival & the sides/skirting boards in the bathroom were stained & coverd in dust. I complained to the manager on day 7 of my 10 day stay about this & the fact there was no milk in the room again for a drink after comming back from work was something done. Basically the cleaners had just been making the bed every morning & nothing else.
於 2023 年 10 月住了 10 晚
Emily 於 2023年10月28日的回應
Hi Karl, We appreciate the feedback regarding your room, I'm sorry to hear it wasn't up to our usual standard, I will pass this over to the housekeeping team so they are aware and can make the necessary changes. I will let them know whats expected when they're asked to clean a stayover so this doesn't happen again. We do hope to see you again!Kind Regards,Emily

8/10 不錯

Ian

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Room size very good, clean and tidy. The bed was comfortable, but the linen was stained and a pillow case had opened on one of the seams. Quiet at night, but positioned between two roads.
於 2023 年 10 月住了 1 晚
Kirsty 於 2023年10月16日的回應
Hi Ian,Thank you for your review.Really sorry to hear the linen was stained. This is very unusual! I will pass this on to our housekeeping team and ensure linen is checked when being delivered.Kind regardsKirsty

10/10 優異

Carlos

於 2023 年 10 月住了 1 晚
Kirsty 於 2023年10月16日的回應
Hi Carlos,Thank you for the 10*!We hope to see you again in the near future.Kind regardsKirsty

10/10 優異

Julie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay
Excellent stay, friendly staff, very welcoming and clean.
於 2023 年 10 月住了 1 晚
Kirsty 於 2023年10月16日的回應
Hi Julie,Thank you so much for the 10*!I'm glad to hear you enjoyed everything during your stay.We hope to see you again soon.Kind regardsKirsty

10/10 優異

Sue

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely building, nice decor and grounds
於 2023 年 10 月住了 2 晚
Emily 於 2023年10月13日的回應
Hi Sue,I'm glad you enjoyed your stay with us! Thank you for taking the time to leave a review.Kind Regards,Emily

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Emily 於 2023年10月13日的回應
Hi,Thank you for leaving a review. We appreciate the 10*.Kind Regards,Emily

8/10 不錯

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Emily 於 2023年10月13日的回應
Hi John,Thank you for taking the time to leave a review! We hope to see you again.Kind Regards,Emily

10/10 優異

Sarah

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Kirsty 於 2023年10月3日的回應
Hi Sarah,Thank you for the 5*!Hope to welcome you back soon.Kind regardsKirsty

10/10 優異

Emily

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely room, lovely local pub
於 2023 年 9 月住了 2 晚
Kirsty 於 2023年10月16日的回應
Hi Emily,Thank you for taking the time to leave us a 5* review!We hope to welcome you back again soon.Kind regardsKirsty

10/10 優異

Jason

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely accommodation. Comfortable and clean. Staff were very friendly and helpful. Food was excellent.
於 2023 年 9 月住了 2 晚
Emily 於 2023年9月29日的回應
Hi Jason, I'm glad to hear you enjoyed your stay. Thank you for taking the time to leave a review and we hope to see you again soon.Kind Regards,Emily

10/10 優異

Hassan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great pre-cruise stay
Pre-cruise stay. A lovely way to start your holiday. Great location
於 2023 年 9 月住了 1 晚
Emily 於 2023年9月29日的回應
Hi Hassan,We appreciate you taking the time to leave a review! I'm very glad to hear you enjoyed your stay.Kind Regards, Emily

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not our first ....and still as good as ever.
於 2023 年 9 月住了 1 晚
Emily 於 2023年9月29日的回應
Hi John,Thank you for leaving a review. We're glad to hear you enjoyed your trip!Kind Regards,Emily

10/10 優異

Patrik

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Pilgrim Inn
Very nice rooms, great restaurant/pub and very friendly and helpful staff.
於 2023 年 9 月住了 1 晚
Kirsty 於 2023年9月19日的回應
Hi Patrik,Thank you for taking the time to leave us a review.I'm glad to hear you enjoyed your stay.We hope to welcome you back in the near future.Kind regardsKirsty

8/10 不錯

Douglas

讚好：職員與服務
於 2023 年 9 月住了 1 晚
Kirsty 於 2023年9月19日的回應
Hi Douglas,Thank you for your review.We hope to welcome you back again soon.Kind regardsKirsty

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Kirsty 於 2023年9月19日的回應
Hi Robert,Thank you for the 10*We hope to welcome you back again in the near future.Kind regardsKirsty

8/10 不錯

Keith

讚好：職員與服務、住宿狀況和客房舒適度
night before cruise trip
Overal it suited the purpose. The main problem was the odour in the hallway to our room. It smelt like dog urine but not sure. Rooms do experience some road noise as two busy roads either side of property FYI Dinner again was OK. The menu in the room for the bar/pub was different to the one in the bar/pub. Obviously an old version. Parking was good and there was enough space
於 2023 年 8 月住了 1 晚
Emily 於 2023年9月1日的回應
Hi Keith, Thank you for taking the time to leave a review! We appreciate you making us aware of the smell in the hallway, I will pass this on to the housekeepers so they can have a closer look. Again, I will give new menus to the housekeepers so this is resolved. I'm glad you enjoyed your stay with us!Kind Regards,Emily

2/10 很差

Jane

於 2023 年 8 月住了 1 晚
Emily 於 2023年8月28日的回應
Hi Jane, I'm sorry you didn't enjoy your stay with us, if you contact us through email or over the phone, we can identify the issues with your visit. Kind Regards,Emily

10/10 優異

Patricia

於 2023 年 8 月住了 1 晚
Emily 於 2023年8月28日的回應
Hi Patricia,Thank you for taking the time to leave a review! We appreciate the 10*. Kind Regards,Emily

10/10 優異

antony

於 2023 年 8 月住了 1 晚
Emily 於 2023年8月24日的回應
Hi Antony, Thank you for taking the time to leave a review! We appreciate the 10*We hope to see you again.Kind Regards,Emily

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overnighter
Nice hotel. Room generally clean and tidy. Cobweb behind door in bathroom and curtains in bedroom missing loads of hooks so looked a little tatty. Staff nice and check in quick and easy. Food in pub was good.
於 2023 年 8 月住了 1 晚
Kirsty 於 2023年8月15日的回應
Good afternoon,Thank you for taking the time to leave feedback.I'm sorry to hear about the cobwebs & lack of hooks on the curtains. I will pass this on to the housekeepers and get this addressed.Kind regardsKirsty

8/10 不錯

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and very well looked after
The hotel was lovey unfortunately the Wi-Fi wasn’t working correctly on the call bell from hotel to pub, so we had a bit of a wait. Once shown to our rooms they were lovely, very comfortable and very well equipped. The staff were lovely and they catered beautifully for us and our dog that we took with us.
於 2023 年 8 月住了 3 晚
Kirsty 於 2023年8月13日的回應
Good evening Mary,Thank you for your lovely review.I apologise for the inconvenience on the hotel bell but I'm glad to hear you had a lovely stay!We hope to welcome you back again soon.Kind regardsKirsty

10/10 優異

Steven

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business trip
Business trip. Stayed here before and can't fault the hotel.
於 2023 年 8 月住了 2 晚
Emily 於 2023年8月11日的回應
Hi Steven,Thank you for the 10* and taking the time to leave a review! We hope to see you again.Kind Regards,Emily

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay at The Pilgrim Inn
Very comfortable 2 night stay with great friendly service and good food avaliable.
於 2023 年 8 月住了 2 晚
Kirsty 於 2023年8月11日的回應
Hi Stephen,Thank you for taking the time to leave a lovely review.We hope to welcome you back soon.Kind regardsKirsty

10/10 優異

william

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabuleux, Immersif !
Super hôtel, le personnel si bien de l’hôtel que du restaurant / pub est très agréable. L’hôtel est calme, notre chambre sans doute rénovée il y a peu était super et le petit déjeuné est délicieux ( les repas également ). Seule critique 25livres pour un lit d’appoint qui ne les mérite pas car le lit est vraiment de basse qualité et sans aucun confort. Notre fille de 4 an n’a pas aimé, et il manque d’insonorisation entre les étages ( sans doute difficile eu égard à l’âge du bâtiment ). Sinon vraiment top, cela nous plonge dans une Angleterre très typique avec des locaux qui fréquentent le pub.
於 2023 年 7 月住了 2 晚
Kirsty 於 2023年8月11日的回應
Good afternoon,Thank you for your lovely review!I'm glad to hear you enjoyed everything during your stay & we hope to welcome you back again in the future.Kind regardsKirsty

10/10 優異

christine

於 2023 年 8 月住了 2 晚
Kirsty 於 2023年8月11日的回應
Hi Christine,Thank you for the 10*!We hope to welcome you back again in the future.Kind regardsKirsty

8/10 不錯

Jamie

讚好：職員與服務和住宿狀況
A Nice Place to Stay
We stayed here in room 12 for the Beaulieu Supercar Weekend in early August. Our room was a little dark but not an issue. We struggled to get comfortable in the bed but maybe that was just us. The tea and coffee facilities were good but the coffee pods were unlabelled and so we didnt use them. The bathroom was excellent and the shower was outstanding. There is a lovely victorian style free standing bath but beware! The management have decided to secure all the soaps and shampoos to the wall near the sink and in the shower, which means once you are in the bath (no Bubble bath) you have no soaps! Meals across the way in the pub are pleasing but not outstanding, although the service staff in there were fantastic.
於 2023 年 8 月住了 3 晚
Kirsty 於 2023年8月8日的回應
Good evening Jamie,Thank you so much for taking the time to leave us a review.With regards to the coffee pods, there is a card with them that has a description on all of the coffees.Thank you for giving us feedback on the bath & soaps situation! I will pass this on to our team & get this addressed.We hope to welcome you back again in the future.Kind regardsKirsty

10/10 優異

Roy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2023 年 7 月住了 1 晚
Kirsty 於 2023年8月5日的回應
Hi Roy,Thank you for taking the time to leave us a 5* review!We hope to welcome you back again soon.Kind regardsKirsty

8/10 不錯

Steven

Only staye one night but overall experience was good.
於 2023 年 7 月住了 1 晚
Emily 於 2023年8月2日的回應
Hi Steven, Thank you for taking the time to leave a review! I'm glad you enjoyed your stay and we hope to see you again soon.Kind Regards,Emily

10/10 優異

Robert Dean

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was amazing and accommodating. Property is in a great location and very quiet and private. And the pub next door was an amazing place with great food atmosphere!! we will definitely be returning to this spot!
於 2023 年 7 月住了 3 晚
Kirsty 於 2023年7月29日的回應
Hi Robert,What a lovely review to read!Thank you so much for taking the time to leave us such positive feedback. I'm glad to hear you will be returning!Kind regardsKirsty

10/10 優異

Georgina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent family stay
All the rooms were individually styled, clean and reasonably spacious, which made a lovely change from corporate sameness in so many hotels. The staff were very friendly and helpful. The food was good quality and plentiful, though not gourmet. The accommodation was separate from the pub which meant it was quiet. I would happily stay again.
於 2023 年 7 月住了 1 晚
Emily 於 2023年7月26日的回應
Hi Georgina,Thank you so much for 10* and taking the time to leave a review! I'm glad to hear you enjoyed your stay and the staff exceeded your expectations. We hope to see you again in the future. Kind Regards,Emily

10/10 優異

maurice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Emily 於 2023年7月24日的回應
Hi Maurice, Thank you for taking the time to leave a review. We hope to see you again in the future!Kind Regards, Emily

10/10 優異

philip

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
smart spacious room and bathroom, latter with roomy walk-in shower with rain shower head with plenty of hot water...secondary glazing excellent at blocking noise from nearby marchwood bypass....all staff a delight...low-point=asked for nice runny egg yolks at breakfast but they arrived 'hard' ..... however would happily stay again since the rooms are lovely....
於 2023 年 7 月住了 1 晚
Emily 於 2023年7月26日的回應
Hi Philip, Thank you for taking the time to leave a review! I'm glad to hear you enjoyed your stay. I'm sorry that your eggs weren't cooked the way you wanted them, I hope this is resolved next time you stay . We hope to see you again!Kind Regards, Emily

10/10 優異

Adrian

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
A great place to stay before heading off for our cruise
於 2023 年 7 月住了 1 晚
Emily 於 2023年7月21日的回應
Hi Adrian, Thank you for taking the time to leave a review! I'm glad to hear you enjoyed your stay. We hope to see you again in the future. Kind Regards, Emily