The hotel itself is nice but the staff was bad. I requested early check in, I called the night before as instructed . When I got there the room wasn’t ready. I was told that the housekeeping is cleaning our room which was room 134. I asked the front desk if there’s another suite room available and was told that only room 134 was available. The room will be available at 4pm. We had a wedding to attend to at 4:30 pm. The venue was about 25 mins away. I went back to the front desk at 4pm to check in. Guess what?? I was given a different suite, room 132. That lady in the front desk lied to me. Room 132 was available the whole time and she didn’t even bother giving it to me earlier. I asked for the manager and she told me that she is also the manager. Unbelievable! I’m not sure if she’s really the manager. They shouldn’t hire those kind of people in that hotel.. very rude and unprofessional. I will take a chance in the hotel across them, Homewood by Hilton next time. They have better rate and good breakfast included. I will never go back to that courtyard ever again.