豪華客房, 2 張加大雙人床, 池畔 | 客房景觀

斯波坎百年酒店的評價

3.5 out of 5
斯波坎百年酒店
303 West North River Drive, Spokane, WA

評價

8.6

優異

10 分評分,優異;1773 則評價中有 1045 則" "
8 分評分,不錯;1773 則評價中有 409 則" "
6 分評分,一般;1773 則評價中有 172 則" "
4 分評分,欠佳;1773 則評價中有 93 則" "
2 分評分,很差;1773 則評價中有 54 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Onkar

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Katherine

讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved it!
於 2024 年 5 月住了 4 晚
General Manager 於 2024年5月22日的回應
Dear Katherine,We're delighted to hear that you had a great time with us, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 不錯

Lori (Lake country)

家人同遊
讚好:職員與服務和設施服務
Walkable to town and nice park . Good selection of restaurants nearby.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月22日的回應
Dear Lori,Thank you for staying with us during your trip to Spokane! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was truly a pleasure having you here, and we hope you return soon.

4/10 欠佳

Jimmy

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Needs Work. Staff needs more training
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月20日的回應
Dear Jimmy,Thank you for your feedback. We appreciate your honesty and will focus on improving staff training to enhance our service. Your input is valuable, and we hope to provide a better experience on your next visit.

10/10 優異

Anita

讚好:整潔度、職員與服務和住宿狀況
O
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月20日的回應
Dear Anita,Thank you for your review of Centennial Hotel Spokane. It is wonderful to see we were able to provide you with a five-star stay. We look forward to welcoming you back soon.

8/10 不錯

Frank

讚好:整潔度和職員與服務
George who works in the Cafe in the Hotel was amazing! He was by himself with a long line of people (some who were rather rude) and was always in amazing spirits. George should be recognized.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月20日的回應
Dear Frank,Thank you for taking a moment to leave your review! George truly is a valuable asset to our team, and he will be thrilled to know that he made an incredible impression on you. Rest assured, we will be sure to share your compliments with him. It was a pleasure having you here at Centennial Hotel Spokane, and we look forward to welcoming you back for another great getaway in the future.

8/10 不錯

Robyn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Phyliss

讚好:整潔度、職員與服務、設施服務和住宿狀況
The surrounding parks and river walk are lovely if you walk in a group. I felt rather unsafe in the area due to the homeless population camped out in the parks and underpasses. I suggest having a walking partner.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月20日的回應
Dear Phyliss,We're pleased you found the surrounding parks and river walk lovely. However, we apologize for any discomfort caused by the presence of the homeless population in the area. Your safety and well-being are our top priorities, and we appreciate you bringing your concerns to our attention. Rest assured, your feedback is valuable to us as we strive to improve the overall experience for our visitors. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

10/10 優異

Jennifer (Tumwater)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is beautiful!
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月20日的回應
Dear Jennifer,Thank you! Our team takes great pride in our beautiful hotel and taking care of our guests, so we are delighted you were impressed with your stay. We look forward to welcoming you back for another amazing five-star experience.

10/10 優異

Seth E

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

4/10 欠佳

Kerry (Pinedale)

家人同遊
讚好:職員與服務
不滿:整潔度
Stayed for 5 days never had rooms cleaned had to ask for towels and tv to be be fixed. The property was nice and clean but the did not have staff for anything… don’t book out rooms you can’t clean or offer a discount instead of high room rates.
於 2024 年 5 月住了 4 晚
General Manager 於 2024年5月16日的回應
Dear Kerry,While we appreciate you being our guest, we are surprised and saddened to hear you had a disappointing stay. Our team prides itself on our top-notch service and spotless accommodations, and we apologize this was not reflected in your experience. Your comments are important to us and will be shared with our team to ensure we are meeting our high standards of quality and comfort going forward. Thank you for your feedback, and we hope to have another opportunity to welcome you back and impress you with the amazing stay we are known for.

4/10 欠佳

Jocelyn

不滿:整潔度和職員與服務
Upon entering the room there was a smell of must and sweat. The bedding did not appear to be clean and gave me and ny child skin rashes.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月16日的回應
Dear Jocelyn,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping concerns you encountered during your stay. We want to assure you that we do engage in deep cleaning processes. However, we will be sure to address our housekeeping team to ensure our policies and procedures are being adhered to. We appreciate your feedback and hope you'll consider giving us another opportunity to change your perceptions in the future.

10/10 優異

Miguel Ángel

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gracias por todo
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月14日的回應
Dear Miguel,On behalf of all of us at Centennial Hotel Spokane, thank you for your outstanding review! It was truly a pleasure having you as our guest, and we'd be delighted to welcome you back.

6/10 一般

giridharan

讚好:整潔度
不滿:住宿狀況
Was given a room that was cleaned after previous guests. None of the vending machines on the parking level were working.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月14日的回應
Dear Giridharan,Thank you for your review. We appreciate that you took the time to share your recent stay; however, we do find it very disappointing. Our primary goal is always to provide our guests with an exceptional experience. Your feedback will be relayed to our team to ensure any necessary improvements can be made. It was a pleasure having you join us. In the future, we hope you will consider returning and giving us another chance to impress you.

10/10 優異

Amy

Surprisingly upscale for the area.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月14日的回應
Dear Amy,Thank you for your perfect rating! It was a pleasure having you here at Centennial Hotel Spokane, and we are delighted to have exceeded your expectations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 優異

Peter

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice place right on the river. Clean, friendly, convenient. Close to everything Spokane has to offer.
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月14日的回應
Dear Peter,Thank you for taking a moment to leave your outstanding review. It was our pleasure to provide you with clean, convenient accommodations. We're glad you felt welcome while you were here, and we look forward to hosting you again at Centennial Hotel Spokane!

10/10 優異

Norma

讚好:整潔度、設施服務和住宿狀況
Beautiful hotel and location.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月14日的回應
Dear Norma,We appreciate your kind words about your recent stay. Hearing that our guests enjoyed their time with us brightens our day. Thank you for your comments, and we cannot wait to welcome you back to Centennial Hotel Spokane for another great stay soon!

6/10 一般

Vladimir

讚好:整潔度
Nice property but the management is not as nice and make you pay for parking.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月14日的回應
Dear Vladimir,We always appreciate hearing from our guests, and we're glad you enjoyed your stay with us overall. However, we apologize for any disappointment with the parking and regarding our staff. We do our best to ensure we are transparent about our policies. Rest assured, we will make this clear to guests going forward, and we will speak with our team to ensure we are meeting our high standards of hospitality going forward. Should you be in the area again, please consider coming back to see us for a stay that is sure to exceed your expectations.

8/10 不錯

Shoshana (Kenai)

家人同遊
Good location. Staff friendly.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月13日的回應
Dear Shoshana,Thank you for choosing Centennial Hotel Spokane. We are delighted you received excellent service and enjoyed our convenient location. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 優異

Alex

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place no complaints.
於 2024 年 5 月住了 1 晚
Centennial Management 於 2024年5月12日的回應
Hi Alex! Thank you for the kind words. If you are coming back through the Spokane area pleas consider staying with us.

10/10 優異

Janet

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had an excellent stay at the hotel. The staff were great and the location of the hotel is convenient.
於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年5月6日的回應
Thank you for your kind words Janet. We will definitely pass your compliments onto our team. We can't wait for the next time you get to stay with us at The Centennial Hotel.

10/10 優異

Louis

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年5月6日的回應
Thank you for your response Louis! I am glad we could show you a 5/5 time at The Centennial Hotel. We hope to see you again soon.

10/10 優異

Nancy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Being adjacent to Spokane Falls was outstanding! Or view was amazing. We had a balcony and sat on it, had a brewski and, at bedtime, kept the slider open and listened to the waterfall and watched the Pavillion lights dance. Highly recommended !
於 2024 年 4 月住了 2 晚
Centennial Management 於 2024年4月29日的回應
Thank you for your glowing praise Nancy! Having the sound of the river and the falls lull you to sleep is one of the best things about our hotel. We can't wait for the next time you stay with us at the Centennial Hotel Spokane.

8/10 不錯

Cindy

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
The bed was very comfortable and the view was amazing! Only complaint would be dated vending machines that dont work.
於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年4月29日的回應
Hi Cindy. Thank you for your kind words. The vending machines on property are run by a 3rd party, but we will pass your comments along to their team.We are excited for the next time the Centennial Hotel can host you and yours.

8/10 不錯

Madison

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年5月6日的回應
Hi Madison. Thank you for your feedback. It does help us to improve. Next time you're coming through Spokane please pay us a visit.

4/10 欠佳

Christopher

於 2024 年 4 月住了 1 晚

10/10 優異

Douglas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice place to stay, easy short walk to the Spokane Arena.
於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年4月29日的回應
Hi Douglas. Our proximity to all of Spokane's major sports/entertainment facilities is one of the best things about this hotel. We hope to see you at whatever show brings you to Spokane next.

10/10 優異

Krista

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just a nice hotel all around
於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年4月29日的回應
Thank you for your response Krista. We really appreciate you taking the time to leave such a kind review. We hope to see you soon!

10/10 優異

Ernie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年4月29日的回應
Thanks for your response Ernie. We appreciate your feedback. Please come visit us at the Centennial Hotel whenever you're headed back this way.

10/10 優異

helen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is clean and fresh the elvator did not work today and that was not good, as we are older and I don t dp staors we;; woth ;iggage
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日的回應
Dear Helen,Thank you for choosing Centennial Hotel Spokane for your recent stay! We're delighted that we could provide a clean and welcoming getaway for you. However, we apologize for any inconvenience regarding the elevator. We will be sure to have our maintenance team look into your concerns to ensure this matter is resolved swiftly. Your review is appreciated, and we hope to welcome you back for another terrific stay soon.

8/10 不錯

hazel

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice overlooking Riverfront Park and Spokane river. Nice walkable distance to Convention Center, shops and dining. Right off trail that is good for biking, walking, roller blading walking dog. Not super fond of dark decor (i.e-black carpet). Liked the L'Occitane soap and shampoo and conditioner. Could use more elevators.
於 2024 年 4 月住了 2 晚
Centennial Management 於 2024年4月25日的回應
Hi Hazel! Thank you for your feedback. Your positive comments are a list of all the reasons this is my favorite hotel among the Davenport Collection. We are excited for the next time you stay at the Centennial Hotel.

10/10 優異

Sheri

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a convenient location and easy to walk along the river. Also a very nice balcony.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
Dear Sheri,It was a pleasure hosting you at Centennial Hotel Spokane! We're glad our walkable location worked well for your trip and that you enjoyed relaxing on the balcony. If you're in the area again, please come back to see us.

10/10 優異

Karen (Hobart)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We've traveled a long way and stayed in a number of hotels. This is the best we have stayed at! Comfy bed, and picturesque views of the walking trail and rushing water behind it! ❤️
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
Dear Karen,We're always thrilled to hear that our guests have had such an enjoyable experience! It's especially great to know that you appreciated our comfortable accommodations and wonderful views of the walking trail and water. It's also a great compliment that you consider us one of the best hotels you've stayed in! From all of us at Centennial Hotel Spokane, thank you so much for your positive review, and we hope to have the pleasure of your company again soon.

10/10 優異

Beverly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent facility with walking access to Riverside Park. Highly recommend.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Beverly,A guest’s recommendation is the #1 sign that we hit the mark, and their stay was everything they hoped it would be and more. Thank you for joining us at Centennial Hotel Spokane. We couldn't be happier to see how impressed you were with our wonderful hotel and great location, and we look forward to welcoming you back again.

10/10 優異

Scott

商務旅客
讚好:設施服務和住宿狀況
Loved the property and people ! My new favorite place to stay when in Spokane!! Thank you all
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月19日的回應
Dear Scott, We're thrilled to hear that you loved our property and our team at Centennial Hotel Spokane! It warms our hearts to know that we've become your new favorite place to stay in Spokane. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!

10/10 優異

Jason

讚好:整潔度、職員與服務和住宿狀況
It looks like the hotel has been redone and upgraded. Very nice accommodations.
於 2024 年 4 月住了 2 晚
Centennial Management 於 2024年4月17日的回應
Hi Jason. Thanks for noticing. We did go through a facelift about 4 years ago (not very long by hotel standards). We appreciate your feedback and look forward to the next time we can accommodate you and your family!

10/10 優異

Andrew

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Let me tell you. IF you have a room looking at pool ( pool was closed when we were there) crack you're window. The rushing water will put you to sleep. Or just take a walk in the park behind the hotel. AMAZING!!!!! Hotel was clean and everyone at the front desk was amazing, breakfast was spot on!!! If your a late night site at the bar,Ben the bartender was the best( the others were amazing also dont get me wrong) Ben was there for march madness when i was there!!! Over all spend the extra few bucks. Its definitely worth it.
於 2024 年 4 月住了 5 晚
Centennial Management 於 2024年4月16日的回應
Hey Andrew. Its comments like these that make me proud of the place that I work. Thank you for your kind words. We will definitely pass your comments on to Ben and his superiors so he gets the commendation he rightly deserves. We eagerly await your return to the Centennial Hotel.

8/10 不錯

Jessica

家人同遊
讚好:整潔度、設施服務和住宿狀況
Loved the location. Facilities were clean.
於 2024 年 4 月住了 3 晚
Centennial Management 於 2024年4月16日的回應
Hi Jessica! Thanks for the kind review. Feel free to reach out to the hotel and let us know how we can improve and make your next stay at the Centennial Hotel 5/5.

10/10 優異

Ben

於 2024 年 4 月住了 1 晚
Centennial Management 於 2024年5月6日的回應
Hi Ben. Thank you for your glowing review. We hope to se you at The Centennial Hotel again soon.

2/10 很差

Hillary

親子同遊
Any time there is something that is out of service or not working all hotel guest should get pricing lowered or comped something else to make up the lack of the other “amenities “ the hotel claims to provide. Upon arrival I was definitely not greated by the concierge… but more like looked at as another needy customer. My booking reservation was made threw Expedia there price was quoted to me at$187. For the deluxe king size bed. The room was dirty to say the least. We ended up having to switch rooms! My main concern tho is the total price I see on my credit card $286.49…and another charge for $38.15. The employee at the front desk told me that there would be a refund of some charges after check out. I am not seeing this. Also how does a price go from $187 to $286.49. I suggest you reach out to me immediately to resolve this issue. I will be sending out a letter to Expedia, and the head quarters of the Davenport Hotel. Hillary Barnett 509-994-7171 Message phone 509-684-8766
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Dear Hillary, Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Your feedback about our accommodations will be shared with housekeeping to ensure our high standards of cleanliness are being met. Please know that when booking through a third-party company, billing inquiries and refunds should be dealt with through them. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.

6/10 一般

Amber

伴侶同遊
讚好:設施服務
不滿:整潔度、職員與服務和住宿狀況
The good: The room was nice and big. Enjoyed the Jacuzzi tub and the balcony. It was pretty close to everything. The staff seemed friendly and helpful. The bad: the room was not clean. First we seen a pair of dirty socks by the door and then there was stains on the sheets and blankets. The staff did give us new bedding and said they would take off the fees. We also paid for the breakfast which they offered quite a few choices but it was bland and the sausage didn't seem cooked..
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月7日的回應
Dear Amber,Thank you for staying with us and taking the time to share your thoughts. We're glad our convenient location, friendly staff, and relaxing hot tub added to your experience. However, we apologize for any concerns about cleanliness and for any disappointment with breakfast. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

10/10 優異

Jason

讚好:整潔度、職員與服務和住宿狀況
Great location, very clean, good coffee
於 2024 年 3 月住了 2 晚
Centennial Management 於 2024年4月5日的回應
Hello Jason. Thank you for your kind words. We are proud to live up to your standards. The Centennial Hotel eagerly awaits your return.

10/10 優異

Angela

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
we enjoyed our stay at the property. Beautiful scenery, close walk to our dinner reservations and concert. Friendly staff. Great bacon on the breakfast buffet.
於 2024 年 3 月住了 1 晚
Centennial Management 於 2024年3月26日的回應
Angela, we are honored that you enjoyed your stay with us. Whenever you next come through Spokane please allow us to give you another wonderful stay.

8/10 不錯

Louis

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All good!
於 2024 年 2 月住了 2 晚
Centennial Management 於 2024年3月24日的回應
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 優異

Anita

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Centennial Management 於 2024年3月24日的回應
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 優異

Joshua

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We came for a weekend getaway for my husband's birthday. The TV was on the fritz, so they upgraded us to a riverview king suite with a private balcony. We didnt have to ask for anything. The staff went above and beyond to take care of us. The Centennial is a choice hotel in the best location. I've stayed in a couple other hotels in Spokane and the Centennial is by far the best!
於 2024 年 3 月住了 2 晚
Centennial Management 於 2024年3月19日的回應
Hello Joshua. Thank you for your kind words. We are delighted that we could provide you a stay that lives up to your expectations. Please come visit us soon!

8/10 不錯

Dane

於 2024 年 2 月住了 2 晚
Centennial Management 於 2024年4月8日的回應
Hi Dane! Thank you for your kind review. We hope to see you at the Centennial Hotel soon.

6/10 一般

Kim

多人同遊
不滿:職員與服務
Checked into my room and it wasn’t even cleaned yet so they didn’t check that before letting us check in they gave us another room but I feel they should’ve offered me a discount for the inconvenience. They weren’t even apologetic about it.
於 2024 年 3 月住了 1 晚
Centennial Management 於 2024年3月17日的回應
Hello Kim. Thank you for your feedback. We apologize for the inconvenience of being given a room that hadn't been fully refreshed. Your notes have been passed along to the respective departments.If you are ever coming through Spokane, please consider giving us a chance to show you the standard of stay we strive for.

4/10 欠佳

Debbie

不滿:職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

Matthew

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
This property itself is beautiful but this is the second time ive stayed here and it will be the last. I booked through expedia and when I tried to check-in their system wasnt showing my booking. I gave them my confirmation number and still nothing. I waiting an hour, which shortened up my already super late check at almsot midnight before they were finally able to check me in. The room was nice other than the dirty sock, a use cotton swab used to clean someones ear and a pait of toenail clippers. I also inspected the bed with my UV light and yep, it picked up body fluids. I took pictures of all this and intented on posting them. I dont see anywhere to do so. I tried to use my voucher that I had to pay for but they had only one person working and in 30 minutes I never saw them so I went back to my room. The property is beautiful and its a shame its still has the same issues I experienced before the remodel. I cannot believe the Davenport would let this Hotel operate this way. This was a complete waste of my money, especially for just 11 hours. I will never do business with them or any of the Davenports again.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日的回應
Dear Matthew,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret that you were not fully satisfied with your experience. Your feedback about our accommodations and service will be shared internally to ensure our high standards of hospitality and cleanliness are being met. Please know that third-party sites sometimes have issues syncing up with our systems, resulting in such situations. We understand your frustration at the inconvenience this caused, and we'll be sure to discuss your report internally. It is our hope that you will give us another chance in the future to change your lasting impression.