大堂休息區

斯波坎谷牛津套房酒店的評價

3 out of 5
斯波坎谷牛津套房酒店
15015 E Indiana Avenue, Spokane Valley, WA

評價

9.0

卓越

10 分評分,優異;1006 則評價中有 653 則" "
8 分評分,不錯;1006 則評價中有 229 則" "
6 分評分,一般;1006 則評價中有 74 則" "
4 分評分,欠佳;1006 則評價中有 30 則" "
2 分評分,很差;1006 則評價中有 20 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Patricia (forest Grove)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent stay. Room is perfect. Comfortable. Welcoming of my dog. Room clean. Bed very comfortable. Would definitely recommend.
於 2024 年 5 月住了 1 晚

4/10 欠佳

Barbara

讚好:整潔度、設施服務和住宿狀況
Easy access from highway and easy check in and parking. Not as quiet as previous visits. Many items missing from room that I had to ask for.
於 2024 年 5 月住了 1 晚
Amanda, General Manager 於 2024年5月23日的回應
We are so sorry to hear that there was not the correct amount of amenities in your room at check in. We are actively trying to figure out what happened and will have this corrected right away. We hope to see you again soon!

6/10 一般

Barbara

讚好:整潔度和住宿狀況
Easy access from the highway and easy parking. Recents visits are continuing to have items missing from my room. I had no bath towels or bath mat. I had no wash cloths. There was only decaf coffee pods in my room. The bottle of hand lotion was missing as was the Do Not Disturb sign. The conditioner in the bathroom was empty.
於 2024 年 5 月住了 1 晚
Amanda, General Manager 於 2024年5月23日的回應
We are so sorry to hear that there was not the correct amount of amenities in your room at check in. We are actively trying to figure out what happened and will have this corrected right away. We hope to see you again soon!

2/10 很差

Marilyn

家人同遊
讚好:設施服務
不滿:整潔度、職員與服務和住宿狀況
When checking in around 3:45 pm,I asked for a higher floor room and front desk associate said rooms were not cleaned yet on higher floors. Then when I got room 205 & she said it’s on main floor.. we walked to the room & it is across the pool. Immediately came out to ask if we can wait til a higher floor room gets cleaned ..her answer was…. she cannot change anything and made it sound like Expedia is the worst third party to book from. Her words were ‘ can’t change assigned room when booked through Expedia .. they ( meaning Expedia ) are bad that way and Expedia is more expensive than booking through Oxford Suites. Around 4 am we had in our room heavy water dripping from bathroom light & cannot sit on toilet without getting wet on the head. Told them but had to wait for manager to get in @ 7 am. We were not changed to a different room until around noon & room was not even ready when we got upstairs, manager called me to say room was ready. Very poor customer service overall nor willing to make customer happy. The hotel is not very clean, water backs up when showering & weirdest washroom set up.. sink to wash hands is outside of the washroom & so tight you can’t change in there after a shower. During our 2 night stay, we had a leak in the bathroom from room upstairs, water not draining from shower, no lotion, no conditioner & a soaked Kleenex box ( wet Kleenex came out when I put hand in to get one). Overall poor experience for our 2 night stay.
於 2024 年 5 月住了 2 晚
Amanda, General Manager 於 2024年5月21日的回應
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel.Regarding your request for a higher floor room, we are very sorry that we were unable to accommodate your request. Unfortunately, at the time of your check-in, we did not have any available rooms on higher floors and unfortunately, we cannot alter 3rd party reservations. Our team should have communicated this more clearly and professionally, and we apologize if this was not your experience.We deeply regret the issues you encountered with the room itself, including the water leakage and the condition of the bathroom. This is certainly not the standard of service and quality that we strive to provide to our guests. At the time of the incident, we were fully booked and, unfortunately, did not have another room available to move you to immediately. We value your feedback and take it seriously as it helps us improve our services. Once again, we apologize for the shortcomings you experienced and appreciate your understanding.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 優異

Lori

家人同遊
讚好:整潔度和設施服務
Personnel, breakfast very nice, rooms clean and comfortable
於 2024 年 5 月住了 1 晚
Katie K 於 2024年5月21日的回應
Hello Lori, we are so pleased to hear how much you enjoyed your stay and our daily breakfast buffet! We have great pride for our ability to offer the very best stay for you! Hope you are able to come see us again soon!

10/10 優異

Belinda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Katie K 於 2024年5月21日的回應
Hi Belinda! Thank you for staying with us. We appreciate your feedback!

10/10 優異

Dave

讚好:整潔度、職員與服務、設施服務和住宿狀況
The view on the side of the property facing the river is a great change. No other buildings in-site, just nature.
於 2024 年 5 月住了 1 晚
Katie K 於 2024年5月20日的回應
Hello Dave, thanks for staying with us. We are so glad you enjoyed one of our river view suites. We hope you come visit us again soon!

10/10 優異

gregory (Walla Walla)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent Hotel
於 2024 年 5 月住了 1 晚
Katie K 於 2024年5月20日的回應
Good morning Gregory! Thanks for staying with us. We hope to look forward to you staying with us again!

10/10 優異

Karen

讚好:職員與服務和住宿狀況
Very nice hotel. Clean, nice room, beautiful view of the river. Angel, the breakfast gal was so friendly and just did a wonderful job. The bartender was so awesome as well! Would definitely stay again.
於 2024 年 5 月住了 1 晚
Amanda, General Manager 於 2024年5月15日的回應
Karen, thank you for the great review! We will make sure to pass on the kudos to the team! See you soon!

10/10 優異

Mike

讚好:職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Amanda, General Manager 於 2024年5月15日的回應
Mike, thank you for taking the time to rate your stay with us, we are pleased to hear that you enjoyed it and we can't wait to see you again soon!

10/10 優異

Connie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
loved the free drink, salad bar, soup, and breadsticks! We always stay here for bloomsday race. Its great to just walk across the street and catch the bus.
於 2024 年 5 月住了 1 晚
Dawn Miller -AGM 於 2024年5月11日的回應
Connie,Thank you for taking the time to leave your review. We look forward to seeing you back soon.

10/10 優異

Myles

讚好:住宿狀況
於 2024 年 5 月住了 1 晚
Dawn Miller -AGM 於 2024年5月11日的回應
Myles,Thank you for taking the time to leave your review. We look forward to seeing you back soon.

8/10 不錯

Rob

讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay was fine, room was fairly comfortable overall. Decent amount of space and a good desk/couch if needed. Hallway noise was pretty high. At night there were drunk people hanging out yelling down the hall, in the morning kids screaming running up and down it. Lot of noise through the door. Everything else was great though. Breakfast buffet is a step above normal free breakfast. Would stay again if I was in the area.
於 2024 年 5 月住了 1 晚
Dawn Miller -AGM 於 2024年5月11日的回應
Rob,Thank you for taking the time to leave your review. We are so sorry you had to experience the noise. We strive to make sure all guest are happy. We look forward to seeing you back soon.

8/10 不錯

Kevin

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The receptionist on duty when we arrived was extremely helpful. I’d come back again.
於 2024 年 5 月住了 1 晚
Katie K 於 2024年5月9日的回應
Hi Kevin! Thank you for the kind words for our staff, we look forward to seeing you again!

10/10 優異

Ruben

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Katie K 於 2024年5月9日的回應
Hello Ruben! Thank you for the great review, we hope to see you again soon!

10/10 優異

Megan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s a great place to stay. Easy access to everything
於 2024 年 3 月住了 1 晚
Katie K 於 2024年5月6日的回應
Hi Megan, we are so glad you got to enjoy our surrounding activities and shopping options! We hope to welcome you back again!

8/10 不錯

Shamus

Clean and friendly
於 2024 年 5 月住了 1 晚
Katie K 於 2024年5月6日的回應
Hello Shamus! Thank you for staying with us, we are so glad you had such a great stay! We hope to see you again soon!

10/10 優異

Angel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Katie K 於 2024年5月6日的回應
Hello Angel! Thank you for the great review, we hope to see you again soon!

10/10 優異

Jill (Palm Harbor)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right across from restaurants and shopping, great location.
於 2024 年 5 月住了 1 晚
Katie K 於 2024年5月6日的回應
Hi Jill! We're happy to hear that you hear you enjoyed our location and the surrounding activities and food options we have nearby! Hope you come see us again soon!

10/10 優異

Connie

於 2024 年 5 月住了 1 晚

10/10 優異

Rosalie (Watford City)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was interested in walking the Centennial Trail behind the hotel, but it was closed for resurfacing until September. However, I was able to walk nearby. Another time I will return; I like this hotel and its convenience.
於 2024 年 5 月住了 1 晚
Dawn Miller -AGM 於 2024年5月4日的回應
Rosalie,Thank you for taking the time to leave your review. We hope to see you back soon!

10/10 優異

georell

讚好:設施服務
Nice happy hour, friendly staff, pet friendly, comfy rooms! Love the Dani bath products!
於 2024 年 2 月住了 1 晚
Katie K 於 2024年5月2日的回應
Hello Georell, we are so pleased to hear you got to enjoy our great Oxford Social and our staff was able to make your stay so enjoyable! We hope to see you and your pet again soon!

10/10 優異

Monte

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice location to the Airport
於 2024 年 4 月住了 1 晚
Katie K 於 2024年4月30日的回應
Hello Monte, we are glad you enjoyed your stay with us and we're in the right location for your needs. We hope to see you again soon!

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Katie K 於 2024年5月2日的回應
Hi Paul! Thank you for the great review! We hope you come see us again soon!

8/10 不錯

Amber

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to area shopping and multiple food choices near by!
於 2024 年 4 月住了 2 晚
Katie K 於 2024年4月30日的回應
Hi Amber, thank you for staying with us and we are pleased that you were able to enjoy the surrounding activities close by with the wide array of restaurants! We cant wait to see you again!

10/10 優異

Darlene

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great accommodations, friendly and helpful staff. Appreciate the lounge happy hour!
於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年4月28日的回應
Darlene,We're so glad you enjoyed your stay and will pass your kind words along to the team.

10/10 優異

Barcley

The is spot is great! Cindy is amazing!
於 2024 年 4 月住了 2 晚
Dawn Miller -AGM 於 2024年4月28日的回應
Barclay,We're so glad you enjoyed your stay and will pass your kind words along to the team.

10/10 優異

Roxanne (Yakima)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff at this location are awesome!! The guy in the bar and the lady who helps at breakfast make this my Favorite location
於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年4月28日的回應
Roxanne,We're so glad you enjoyed your stay and will pass your kind words along to the team.

10/10 優異

Carmen (Tampa)

家人同遊, 親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All around amazing!
於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年4月28日的回應
Carmen,We are so glad to hear you enjoyed your stay.We sincerely appreciate that you took the time to share your experience!

10/10 優異

Emerson

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
10/10
於 2024 年 4 月住了 2 晚
Katie K 於 2024年4月23日的回應
Hello Emerson! We are so glad you enjoyed your stay and we hope to see you again soon!

2/10 很差

christine

家人同遊, 商務旅客
不滿:職員與服務
when we arrived ,we had a few issues one being the maintenance guy we asked him a couple off questions and the way he answered us was pretty unprofessional and just the attitude.Front staff were ok but still not as nice as they could of been.property wasn't to bad to stay in. but we survied the night and move to a different place the next day the only reason we did not move that night as we booked on expedia and would have been a hassel
於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年4月21日的回應
Christine,We are so sorry to hear that you weren't satisfied with your stay, and we really appreciate you bringing these concerns to our attention. I will be following up with our team.

10/10 優異

Rachel

於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年5月11日的回應
Rachel,Thank you for taking the time to leave your review. We look forward to seeing you back soon.

10/10 優異

Nora

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay at Oxford Suites. It was to celebrate our anniversary and I couldn’t have chosen a better hotel. It’s walking distance to a mall and many restaurants. It’s also near walking paths along the river. The staff are all very friendly and helpful. They offer a hot breakfast with fresh fruit and an evening social that was delightful.
於 2024 年 4 月住了 3 晚
Katie K 於 2024年4月16日的回應
Hello Nora! We are happy to hear how much your enjoyed our hotel and congrats on your anniversary! We are overjoyed that we were able to offer you such a great stay and we hope to see you again!

10/10 優異

Kendra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Katie K 於 2024年4月17日的回應
Hello Kendra, thank you for the great review! We hope to see you again soon!

8/10 不錯

Frederica

讚好:整潔度和職員與服務
Comfy beds. Great location for our needs. Good price.
於 2024 年 4 月住了 1 晚
Katie K 於 2024年4月15日的回應
Hello Frederica, we are so happy to hear you had a comfortable stay with us! We hope to see you again soon!

6/10 一般

Amanda

家人同遊
讚好:職員與服務
不滿:住宿狀況
When we checked in they assigned us room 125 and it absolutely stunk! The minute we opened the door even our seven year old son was asking what that awful smell was. Kudos to the front desk agent as after a call to her manager she offered us a new room. I did wonder…when I offered her to come and evaluate the smell of the first room she just said that she totally believed me. Made me wonder if they are well aware that they have some rooms with odour issues that they knowingly try to pass off to Expedia customers.
於 2024 年 3 月住了 1 晚
Amanda, General Manager 於 2024年4月11日的回應
Amanda, I'm very sorry to hear about the unpleasant experience you had with the odor in room 125. I appreciate you bringing this to our attention, and please know it is not our practice to knowingly assign rooms with issues to any of our guests, including those booking through Expedia. We value all our guests equally and strive to provide a comfortable and welcoming environment for everyone. We will investigate this matter thoroughly to prevent similar situations in the future. Thank you for your understanding.

10/10 優異

Elias

讚好:整潔度、職員與服務和住宿狀況
It’s a great place to stay, the location is close to restaurants, shopping, there’s a beautiful walk path right outside, breakfast is alright and the staff is kind and helpful
於 2024 年 4 月住了 1 晚
Katie K 於 2024年4月8日的回應
Hi Elias! We are so happy to hear how much you enjoyed your stay! So glad our staff was able to make your experience here at oxford as pleasant as we could and you were able to enjoy our surrounding activities as well as the walking trail behind the hotel! We hope you are able to come see us again soon!

2/10 很差

Terence

家人同遊
不滿:整潔度、設施服務和住宿狀況
This was the loudest hotel I have ever stayed in. We could hear whole conversations of people on neighboring rooms. Was woken up by the hair dryer of the room next door, and kept up late by talking. Really thin walls, and small bathrooms .
於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年4月6日的回應
Terence,I am so sorry this was your experience. We appreciate you taking the time to share your concerns and understand your frustration. Hopefully you will give us another opportunity in the future.

10/10 優異

Arthur

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年4月7日的回應
Arthur,Thank you for taking the time to share your experience. We hope to see you again soon!

8/10 不錯

Angelina

於 2024 年 4 月住了 1 晚
Dawn Miller -AGM 於 2024年4月28日的回應
Angelina,We sincerely appreciate that you took the time to share your experience!

8/10 不錯

Sheri

讚好:整潔度、職員與服務和住宿狀況
Around a few restaurants
於 2024 年 3 月住了 1 晚
Dawn Miller -AGM 於 2024年4月6日的回應
Sheri,Thank you for taking the time to share your experience. We look forward to seeing you again soon!

10/10 優異

Maria

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check-in, friendly staff, clean indoor pool.
於 2024 年 4 月住了 2 晚
Katie K 於 2024年4月3日的回應
Hello Maria, we are so happy to hear how well your stay went and you were able to enjoy our pool amenities. We hope to see you again soon!

10/10 優異

Michelle

讚好:整潔度、職員與服務、設施服務和住宿狀況
I absolutely love the employees the rooms are sooo clean absolutely will come back
於 2024 年 3 月住了 1 晚
Katie K 於 2024年4月3日的回應
Hi Michelle, we are so glad to hear you had a pleasant stay and were able to enjoy our pool so much! We look forward to seeing you again.

10/10 優異

Nikki

讚好:整潔度、職員與服務和住宿狀況
I’ve stayed here many times and love it!
於 2024 年 3 月住了 2 晚
Katie K 於 2024年4月2日的回應
Hi Nikki! Thank you for sending such a great review from your stay. We are so glad you loved it!

10/10 優異

Lisa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The complimentary cocktail in the evening and full breakfast in the were great.
於 2024 年 3 月住了 3 晚
Amanda, General Manager 於 2024年4月1日的回應
Lisa, thank you for taking the time to rate and review your stay with us! We are pleased to hear that you enjoyed your stay and we look forward to seeing you again!

8/10 不錯

V

於 2024 年 3 月住了 1 晚
Dawn Miller -AGM 於 2024年4月21日的回應
V,Thank you for taking the time to leave your review. We hope to see you back soon!

4/10 欠佳

Sonja

家人同遊, 寵物同遊
We were unable to get any sleep on our 3rd night due to slamming doors on our floor from about 12am to 230 am. I felt the staff should have intervened to stop whatever was going on, especially due to the fact it was open from our floor to the main lobby area.
於 2024 年 3 月住了 3 晚
Dawn Miller -AGM 於 2024年3月31日的回應
Sonja,We're so sorry to hear that this was your experience and appreciate you sharing your concerns. We have staff on duty at all times and they were not made aware of any noise complaints. We appreciate you bringing this to our attention.

10/10 優異

Nicole

Clean a little older nice staff
於 2024 年 3 月住了 1 晚
Dawn Miller -AGM 於 2024年3月30日的回應
Nicole,Thank you so much for sharing this review and providing your feedback!

8/10 不錯

Angel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Dawn Miller -AGM 於 2024年3月30日的回應
Angel,Thank you so much for sharing this review and providing your feedback!

8/10 不錯

Josh

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our time here. Nice pool, hot tub, steam room and sauna. The breakfast was nice. Maybe add waffles. We enjoyed beer and wine at the social gathering in the evening. Get there early as the snacks are put away by 8. What would be nice to add in the shower is a string line to hang up swim suits. Overall a very nice stay.
於 2024 年 3 月住了 2 晚
Dawn Miller -AGM 於 2024年3月30日的回應
Josh,We are delighted that you enjoyed your recent stay and are so grateful that you took the time to share about your experience!