大堂

斯普林菲爾德紅屋頂酒店的評價

2 out of 5
斯普林菲爾德紅屋頂酒店
3200 Singer Ave, Springfield, IL

評價

5.8
10 分評分,優異;973 則評價中有 115 則" "
8 分評分,不錯;973 則評價中有 221 則" "
6 分評分,一般;973 則評價中有 251 則" "
4 分評分,欠佳;973 則評價中有 183 則" "
2 分評分,很差;973 則評價中有 203 則" "

5.8/10 

整潔度

7.0/10 

職員與服務

5.8/10 

設施服務

5.6/10 

住宿狀況

6.0/10 

環保程度

評價

8/10 不錯

JUNHU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good location with nice experience
於 2017 年 6 月住了 1 晚

2/10 很差

Keenan

於 2024 年 4 月住了 3 晚
Samantha RediResponse Specialist 於 2024年4月26日的回應
Thank you for your review, Keenan. The staff at the RED ROOF INN SPRINGFIELD IL and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

6/10 一般

Monte

讚好:職員與服務
不滿:住宿狀況
Staff nice. Room clean. Great shower. Pavement at stairwell at ground level needed cleaning. Stains and gum make same unsightly. Area cluttered with an old stove and an old soda fountainhead.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Monte,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff friendly and enjoyed the cleanliness of your room and the shower facilities. We appreciate your observation regarding the cleanliness outside the stairwell at ground level and will address the area promptly. Your comments about the clutter in the surrounding area have been noted for consideration.

10/10 優異

Masahiro

スタッフはとても親切です。目の前の道路は少しうるさいですが快適です。
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Masahiro,We are pleased to hear that you found our staff to be very friendly during your stay. While we apologize for any inconvenience caused by noise from the adjacent road, we are glad you still found your stay comfortable. If there is anything else we can assist you with, please feel free to reach out to our management team directly.

2/10 很差

Lisa

家人同遊, 寵物同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Do not recommend this place. Property was surrounded by very sketchy people. When I walked out of the office I was bombarded by sketchy people asking for money. Room was smelly, stains on bed (blood chocolate?) Shower head broken spraying from the wall which flooded the bathroom floor. Run as fast as you can away from this place!
於 2024 年 4 月住了 1 晚
Kamaria RediResponse Specialist 於 2024年4月8日的回應
Dear Lisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN SPRINGFIELD IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness of the bed and the other issues which hindered your stay prompting your 1/5 score. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 很差

Cole

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Cole,We're sorry to hear that your stay was not up to expectations. Please feel free to contact us so we can address any concerns you may have.

10/10 優異

Andrew

讚好:職員與服務、設施服務和住宿狀況
The pillow had hair on it. The sheets had although washed. Blood stains and pee stains on them. You could bleach them.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Andrew,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments are important for our continuous improvement. We recommend guests contact management directly for any specific concerns following their stay.

2/10 很差

Galdino

伴侶同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Bugs and stains everywhere
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月28日的回應
Hello Galdino,Thank you for bringing your experience to our attention. We apologize for any inconvenience caused during your stay. We take cleanliness and hygiene seriously, and we have addressed your concerns with our housekeeping team to ensure this doesn't happen in the future. We appreciate your feedback and hope to welcome you back for a better experience.

6/10 一般

Thomas

讚好:客房舒適度
不滿:職員與服務
於 2023 年 12 月住了 1 晚
Tianna RediResponse Specialist 於 2024年1月1日的回應
Hello Thomas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 很差

Michael

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Please listen to me when I say they have probably never cleaned any of these rooms ever. The blanket had stains, there was hair and crumbs under the top sheet. The window unit was so dirty that we gagged when we turned it on. The floor was sticky and there was a cigarette butt on the ground. I took pictures as proof. The front desk said I should have asked for a new room. I'm sure they were all dirty. His reasoning for the cigarette butt on the ground was that it was a smoking room. Really???
Manager 於 2023年12月11日的回應
Hello Michael, We apologize for any dissatisfaction you may have experienced during your stay. We strive to maintain a high standard of cleanliness and apologize if we fell short during your visit. Our team is committed to addressing cleanliness issues promptly, and we appreciate your feedback. If you have any further concerns, please reach out to our management team directly.

4/10 欠佳

GARY

不滿:整潔度和職員與服務
Bad sign in
No clerk for 15 minutes, then a "friend" showed up that couldn't sign me in. 25 minutes later the manager one duty (owner?) showed up. He'd HAD to run to a celebration of his countries Cricket match win.
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月7日的回應
Hello GARY, Thank you for sharing your experience with us. We apologize for the delay you encountered during check-in. We strive to provide prompt and efficient service, and we regret any inconvenience caused. Your feedback will be shared with the appropriate team members to ensure that this does not happen again in the future.

2/10 很差

Elizabeth

親子同遊, 商務旅客
不滿:整潔度和住宿狀況
Shower head was busted water was getting everywhere on the floor. The fridge was disgusting the floor hadnt been cleaned. There was no safety lock latch.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日的回應
Hello Elizabeth, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our team will investigate the issues with the shower head, cleanliness, and safety latch to ensure future guests do not face similar challenges. Your feedback is valuable in helping us improve our services.

6/10 一般

Heidi

讚好:職員與服務
不滿:住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月1日的回應
Hello Heidi, Thank you for sharing your feedback with us. We appreciate your time and understanding. Should you have any further queries or concerns, please feel free to contact our management team. We would be more than happy to assist you further.

10/10 優異

Geraldine

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月30日的回應
Hello Geraldine,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your kind words about our staff and facilities are truly appreciated. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.

8/10 不錯

Michael

讚好:職員與服務和客房舒適度
Good stay, area not so much
Hotel was okay. The parking lot was a little shady though. There’s a Jaguar with 4 flat tires on property, and driving in to hotel is challenging with the massive pot holes you need to maneuver
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月28日的回應
Hello Michael, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced due to the condition of the parking lot. We will address the issue promptly.

6/10 一般

Erlin

商務旅客
Se be 👍
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月28日的回應
Hello Erlin, Thank you for your positive feedback! We're glad to hear that you had a great experience at our hotel. We hope to welcome you back again soon!

4/10 欠佳

brian

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月24日的回應
Hello brian,Thank you for your positive review! We're glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back again soon.

6/10 一般

karen

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月3日的回應
Hello karen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value your comments and will use them to improve our services. Please don't hesitate to reach out to our management team for further assistance with your concerns.

10/10 優異

kimberly

伴侶同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
.
於 2023 年 10 月住了 1 晚
Dannielle Rediresponse Specialist 於 2023年10月8日的回應
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 不錯

Jeanette

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月29日的回應
Hello Jeanette,Thank you for your positive rating! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can assist you with, please let us know.

2/10 很差

Alissa (Calumet park)

家人同遊, 親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Rooms were dirty bathrooms had burns for cigarettes an etc on walls an floors
於 2023 年 8 月住了 2 晚
Manager 於 2023年9月6日的回應
Hello Alissa, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 很差

Krista

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Our room was nasty! The worst I have ever stayed in. It was so dirty! It still had old coffee in the coffee pot. The comforters and shower curtain were all stained. There was black mold in several places in the bathroom. The mirror was missing in the bathroom. The mirror by the TV was dirty. The lampshades were stained and gross. The TV remote has NEVER been wiped down. I have pictures to prove all of this and more. Just unacceptable to be this dirty and charge over $100 per night!
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月20日的回應
Hello Krista,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 很差

Lydia Painting (Farmers Branch)

不滿:整潔度、職員與服務和住宿狀況
Property Manager tried to get more money out of us and lied about accommodating after confirming twice that we where driving for 13 hrs.
於 2023 年 8 月住了 7 晚
Manager 於 2023年8月31日的回應
Hello Lydia Painting, We sincerely apologize if you felt that in any way. Integrity plays a big part in our guest services. We also make sure that guest will have 100% satisfaction, and make sure all issues are addressed and resolved during the stay.

6/10 一般

真實旅客

家人同遊
讚好:客房舒適度
不滿:整潔度和職員與服務
The room was not very clean. The water didn’t get very warm and the sink did not drain. The sheets were stained but the bed was comfortable and the ac was cold!
於 2023 年 8 月住了 4 晚
Manager 於 2023年8月15日的回應
Hello Guest, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 一般

Daniel (Naperville)

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月17日的回應
Hello Daniel, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 很差

Amanda

於 2023 年 8 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年8月14日的回應
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist

8/10 不錯

Michelle

於 2023 年 8 月住了 1 晚
Manager 於 2023年9月2日的回應
Hello Michelle,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 不錯

Kim

於 2023 年 8 月住了 1 晚
Manager 於 2023年9月2日的回應
Hello Kim,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 優異

Kathleen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay!
Everything went so well from our check-in to check-out. Friendly staff, great room, clean, so comfortable, great shower. Will stay here again.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月7日的回應
Hello Kathleen,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and your comments about our shower. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
there were flies in our room and ask to be moved in a different room according to management no rooms available
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月3日的回應
Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 欠佳

mike

於 2023 年 7 月住了 1 晚
Devorine RediResponse Specialist 於 2023年8月9日的回應
Thank you for taking a moment to complete our survey, Mike. The staff at the Red Roof Inn Springfield, IL and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 不錯

James (Joliet)

讚好:整潔度和職員與服務
The Red Roof Inn is conveniently located in Springfield within driving distance of dining and shopping and historic sites. It's inexpensive and was comfortable.
於 2023 年 7 月住了 1 晚
Linton Rediresponse Specialist 於 2023年7月14日的回應
Dear James,I appreciate your feedback following your recent visit at the Red Roof Inn Springfield, IL. It's heartwarming to read that our inexpensive rooms, convenient location and comfortable beds were to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,LintonRediresponse Specialist

4/10 欠佳

Catherine

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Well, first of all our door had a bullet hole in it😲. The shower bar was barely hanging on the wall so u couldnt close the curtain to take a shower. There were roaches in the bath tub. The bathroom door was comming apart and the handle was smaller than the hole. There was no cover over the light fixture, the base of the toilet was totally nasty. Hadnt been cleaned in years probably. There was black mold in the bathroom as well. There was a hole in the bathroom door tht looked like a fist print. The walls were disgustingly dirty and im not talking not just slightly im talking filth. Now for the rest of the room the window was broken/cracked, wall filthy. Furniture broken, missing knobs, chipped and had cigarette burns. There were people in the night fighting and screaming that they were going to kill someone. This hotel needs condemned!!! I prayed for Gods protection on me and my family the entire nite. If you stay here you are crazy! Its not worth $5 a nite! Nasty, disgusting, filth!
於 2023 年 7 月住了 1 晚
Linton Rediresponse Specialist 於 2023年7月10日的回應
Dear Catherine,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

2/10 很差

Wendy

家人同遊, 商務旅客
不滿:整潔度、職員與服務和住宿狀況
Place is a sham. Do not bother!! Reserves rooms already taken to double their income. Blames it all 'on the system' where your reservation means nothing even with printed receipt. Has the audacity to offer same room already paid for and booked again, if paid for for a third time. Needs shut down. I'm lucky I wasn't a family with children when left with no room after paying for it.
於 2023 年 6 月住了 2 晚
Linton Rediresponse Specialist 於 2023年7月7日的回應
Dear Wendy,Thank you for posting a review about your recent visit at the Red Roof Inn Springfield, IL. We are sorry you had a less than satisfactory experience. The situation you described regarding booking issue was truly regrettable to read. To uphold our company's high standards, we will ensure your comments are shared with upper management in an effort to have your issues addressed.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

2/10 很差

Beth

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Stay away.
Drug dealers knocking on doors all night long. People screaming and threatening to kill each other right outside our door in the morning. Hair in tub we didn't use with dripping water. No coffee.
於 2023 年 6 月住了 1 晚
Linton Rediresponse Specialist 於 2023年7月1日的回應
Dear Beth,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

4/10 欠佳

JOHN

不滿:整潔度和住宿狀況
The area didn’t seem very safe
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月20日的回應
Hello JOHN, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 一般

Reginald

伴侶同遊
不滿:住宿狀況
Wat vervallen, omgeving gaf geen veilig gevoel, uitgeleefd motel. “Slootwater” koffie, gelukkig was er heet water voor thee bij receptie (in kamer geen faciliteiten)
於 2023 年 6 月住了 2 晚
Manager 於 2023年6月18日的回應
Hello Reginald,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 很差

Richard

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Antonio,RediResponse Specialist 於 2023年6月4日的回應
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

4/10 欠佳

Margaret

伴侶同遊, 寵物同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Floor in room was dirty, there was no Wi-Fi or TV channels
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月27日的回應
Hello Margaret, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 很差

Robert

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月21日的回應
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 一般

Victor

讚好:客房舒適度
不滿:整潔度和住宿狀況
Not the best experience
Reservations were made for a supreme room on the first floor, call placed to confirm this. Upon check-in there were only 2nd floor rooms available so I was given a handicap accessable room. Bathroom was not clean, black mold on walls and shower curtain, floor board was coming off in shower and water ran out into carpet in the room which remained wet throughout my stay.
於 2023 年 4 月住了 2 晚
Recordo Rediresponse Specialist 於 2023年5月15日的回應
Hello Victor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPRINGFIELD IL. It's truly disheartening to hear that your experience didn't meet your expectations due to the inconvenience caused from getting the wrong room, the possible mold you described and the damaged floor you indicated you encountered, along with other highlighted concerns. Please accept our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

6/10 一般

Josephine

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
於 2023 年 4 月住了 2 晚
Recordo Rediresponse Specialist 於 2023年5月15日的回應
Hello Josephine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

8/10 不錯

Thomas

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月25日的回應
Hello Thomas,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 不錯

Melvin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Linton Rediresponse Specialist 於 2023年4月24日的回應
Hello Melvin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

6/10 一般

Liem

Ok
於 2023 年 3 月住了 1 晚
Adraine RediResponse Specialist 於 2023年3月13日的回應
Hello Liem, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Springfield, IL appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

10/10 優異

Kimberly

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We had a room with two queen beds (sleeps 4 people) but only enough towels for 2 people and when we went to the front desk they were out of towels
於 2023 年 2 月住了 2 晚
Devorine RediResponse Specialist 於 2023年2月28日的回應
Dear Kimberly,Thank you for taking the time to write a review of your stay at Red Roof Inn Springfield, IL. I am disappointed that there was limited towels during your stay. Please accept our apologies. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. We sincerely appreciate your positive rating. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We look forward to having you visit with us again in the future.Sincerely,Devorine RediResponse Specialist

10/10 優異

Amanda

讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly people
於 2022 年 12 月住了 1 晚
Manager 於 2022年12月18日的回應
Hello Amanda,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 一般

Earla

不滿:整潔度和住宿狀況
於 2022 年 12 月住了 1 晚
Manager 於 2022年12月16日的回應
Hello Earla,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 很差

Mark B

不滿:職員與服務和設施服務
Not only did the desk clerk ask for a tip when I checked in, but he also came down to the room with a "free" bottle of water (normally $1 to buy) and ask for a tip again. I gave it to him to prevent any repercussions that might occur.
Manager 於 2022年12月16日的回應
Hello Mark B, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 很差

Eric

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 2 晚
Manager 於 2022年11月21日的回應
Hello Eric, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.