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聖克勞德假日套房酒店 (IHG 旗下酒店)的評價

3 out of 5
聖克勞德假日套房酒店 (IHG 旗下酒店)
75 37th Ave S, St Cloud, MN

評價

8.0

很好

10 分評分，優異；1002 則評價中有 363 則" "
8 分評分，不錯；1002 則評價中有 346 則" "
6 分評分，一般；1002 則評價中有 179 則" "
4 分評分，欠佳；1002 則評價中有 69 則" "
2 分評分，很差；1002 則評價中有 45 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

8.2/10 

環保程度

評價

6/10 一般

Chung Hing

It's fine of the hotel

8/10 不錯

Chung Hing (hong kong)

讚好：整潔度、住宿狀況和客房舒適度
breakfast
everything is so good, the hotel is new. price is reasonable. one thing just want to mention that they charge me the breakfast for over $20.00 that the booking was stated including. we spend $38 for 3 people

10/10 優異

Matthew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Its newly remodel hotel fantastic way better than others been to
於 2024 年 4 月住了 1 晚

8/10 不錯

Lainey

親子同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The rooms are SO overpriced since they have renovated. Staff were not friendly at the front desk but Caribou staff were very kind.
於 2024 年 1 月住了 1 晚
Gina 於 2024年4月22日的回應
Lainey, Thank you for the review. Please come back and visit us again.

10/10 優異

Brad

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like the volleyball courts and open spaces to walk around. Pools are warm are are enjoyable to be in
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日的回應
Dear Brad,Thank you so much for the feedback. We're so happy to know that you had a good time with us overall and that our wonderful amenities left a positive impression on you! It would be a pleasure to welcome you back in the future and we hope to see you soon.

2/10 很差

Elizabeth (St.cloud)

親子同遊, 多人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
The manager was unprofessional and I felt they were picking With me . Front desk staff should be more informative about certain things . But what I can say is Corey who works there was amazing and did his very best to make sure we enjoyed our time, my son had a fun birthday, he made me and my family comfortable
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月10日的回應
Dear Elizabeth,We are thankful that you chose to spend your son's birthday with us and are delighted that Corey was a highlight of your visit. However, we are sorry to hear other aspects of your stay did not meet your expectations and would encourage you to reach out to clarify how our front desk staff can be more informative. Thank you again and we do hope to see you again.

10/10 優異

Ashley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 1 月住了 1 晚
Gina 於 2024年4月22日的回應
Ashley, Thank you for the review. We hope to see you again soon.

6/10 一般

Paul

讚好：住宿狀況
於 2024 年 1 月住了 3 晚
Gina 於 2024年2月16日的回應
Thank you for the review. Please come and visit us again.

10/10 優異

Jill

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Gina 於 2024年2月16日的回應
Thank you for the review. Come and visit us again.

10/10 優異

Gregory

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Way to go!
於 2024 年 1 月住了 1 晚
Gina 於 2024年2月16日的回應
WOW. 10 OUT OF 10. Thank you so much for the review. We look forward to having you back.

2/10 很差

Michael

家人同遊, 親子同遊
不滿：職員與服務和住宿狀況
Booked us in another persons room. It was very uncomfortable going into someone elses room. Went to the front desk, they gave us a different room but didn't care what they did wrong and didn't want to make up for it.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月10日的回應
Dear Michael, Thanks so much for taking a moment to provide your feedback. We sincerely apologize for the mix-up with your room, and we want to assure you we've shared your comments with our entire team to prevent this from happening in the future. We hope you'll give us another chance to provide the quality experience we know we're capable of. Have a safe and pleasant journey home.

10/10 優異

Brittnie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lots of options for the kids to keep busy with swimming or playing volleyball, basketball or arcade games!!
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月2日的回應
Dear Brittnie,Thank you for your excellent review! We're delighted to provide a fun and engaging experience for families, and we're thrilled that you and your kids enjoyed our wide range of activities, from swimming to arcade games. We look forward to welcoming you all back to Holiday Inn Hotel & Suites St. Cloud for more exciting adventures in the future!

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Gina 於 2024年2月16日的回應
Thank you for the review.

10/10 優異

Jake

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable Stay
Enjoyable stay! Rooms were clean and comfy.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月11日的回應
Dear Jake,We’re delighted to hear about your recent experience with us! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Thank you for your review, and we hope you return soon.

10/10 優異

Philemon

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a classy and hospitable place to be.
於 2023 年 11 月住了 1 晚
Colin 於 2023年12月1日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Jason

於 2023 年 11 月住了 1 晚
Colin 於 2023年12月15日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

6/10 一般

Christine (North Branch)

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The hotel was clean and nicely updated, bar/restaurant are very nice as was the staff there. Pool and hotub/game area very nice and clean. The heat in the room would go past the set temp and then the air conditioner would come on and freeze us. The hotel staff (except the bar staff and gentleman who was in a purple shirt we talked to after we checked in) really need to be instructed on what being in customer service means. When we checked in we were not informed of any of the amenities or time/locations, called for tv remote not working the next am and was told I could come and get a new one (I did say no and asked them to bring it to me which they reluctantly did,it was just after 6 am I was was not dressed to go out), told the front desk on check out about heat/ac in room told they would have someone look at it later no appologies. Not the level of service I expected for this $$ hotel.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月7日的回應
Dear Christine,Thank you so much for your comments, and we're happy to know that our clean accommodations impressed you. We're sorry to hear about any disappointment in the service received, and we'll be sure to discuss your feedback internally. Please consider giving us another chance; we know that we can do better.

10/10 優異

Precious

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2023 年 10 月住了 1 晚
Colin 於 2023年11月1日的回應
Thank you for your 5-star review and your kind words! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Jessi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Colin 於 2023年10月31日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful people
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月30日的回應
Dear Gail,Thank you for your kind words! We're ecstatic that our team at Holiday Inn Hotel & Suites St. Cloud made a positive impact on your experience. It's interactions like these that turn a good stay into a great one. We can't wait to welcome you back for another five-star experience!

6/10 一般

Morgan

商務旅客
讚好：設施服務
不滿：整潔度
The man working the front when I first checked in was not very welcoming and friendly. Sitting on his phone when I walked in and immediately after he finished checking me in he sat back down and pulled out his phone again. No thank you or simple “have a good night” even after I said both of those things to him. Although, when I checked out the staff at the front desk were very friendly and helpful! The other negative thing I experienced was the fact that there were toenail clippings on the floor of my room when I checked in. That was appalling getting to the hotel late and to look down at the floor before you crawl into bed and see toe nails on the floor…
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月28日的回應
Dear Morgan,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed the helpful check-out service of our front desk team. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and communication with our guests. Given another opportunity, we hope we can host you again in St. Cloud.

6/10 一般

Jason

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Your hot tub in the actual swimming pool {not lap} needs to be fixed and I would highly recommend a slide of some sort in that pool. Our kids stayed at the lap pool because it was empty. Rooms are nice but check out your rates. For a two room suite, one of the rooms only had a day bed for kids not a full bed for adults so that was deceiving on the web; the rate you had for that room on a Sunday night? Was really high. Maybe your suites in the new addition are worth $300 but our room we got to around 830pm and we left at 7am, your front desk personal wouldn't give us a break on the room rate. We are IHG members and had just stayed at one of your Staybridge's the night prior.
於 2023 年 10 月住了 1 晚
Elizabeth 於 2023年10月23日的回應
Jason, we appreciate you choosing to stay with us. We will share your comments, with the team.

10/10 優異

Melissa

於 2023 年 10 月住了 1 晚
Elizabeth 於 2023年10月23日的回應
Thank you, Melissa, for your kind words. We look forward to having you back again.

10/10 優異

Tommy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Looks nice
於 2023 年 10 月住了 1 晚
Colin 於 2023年10月20日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Tasha

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Colin 於 2023年10月16日的回應
Thanks for your 5 star review! We hope to see you again!

8/10 不錯

Dana

於 2023 年 9 月住了 1 晚
Colin 於 2023年9月26日的回應
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

6/10 一般

Jodi

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Good for family entertainment but not for business travelers. The set up is terrible. Floor plan is very choppy. The in room coffee maker worked only sometimes. The fan in the bathroom was disgusting and spitting hair onto the ceiling. The sink had a layer of grime between sink and countertop. Everything on the property is very spread out. It was worth a try but there is another property close by with a much more convenient set up for business travelers
於 2023 年 9 月住了 3 晚
General Manager 於 2023年9月14日的回應
Dear Jodi,Thank you for sharing your thoughts. Please know that we take your cleanliness concerns seriously, and our housekeeping team will ensure our bathrooms are immaculate and sanitized. We hope you will consider staying with us again next time you're in town.

10/10 優異

Lisanne

親子同遊
讚好：整潔度、職員與服務和設施服務
Great for kids
於 2023 年 8 月住了 1 晚
Colin 於 2023年8月28日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Carolina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Colin 於 2023年8月29日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Colin 於 2023年8月28日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Beth

讚好：整潔度和職員與服務
於 2023 年 8 月住了 1 晚
Colin 於 2023年8月29日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Colin 於 2023年8月23日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Kayla

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2023 年 8 月住了 2 晚
Colin 於 2023年8月21日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Susan

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This older hotel has been nicely updsted. I would recommend
於 2023 年 8 月住了 1 晚
Colin 於 2023年8月21日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

2/10 很差

Colleen

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible Management
We didnt even get past the check in process. Felt very discriminated by the management because we booked our hotel stay with hotels.com. We are not a racist family but maybe if they had American workers than maybe they could run the computer the right way. The woman who checked us in couldnt properly charge our card. She said she was management but no name tag. After we called our bank to see if our account was flagged due to traveling she refused to run our card again. Then laughed at us and told us to go to Quality Inn and maybe they could accommodate us and it is cheaper. We stay in St. Cloud every year for the fair. This will be the last time we stay at Holiday Inn. They have even upped the prices of their rooms to pay for the construction they did. We werent the only family that this happened to.
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月11日的回應
Dear Colleen,Thank you for sharing feedback about your recent experience with our hotel. We apologize for the encounter you had at check-in, and we can assure you that we work to ensure a welcoming and inviting stay for our guests. Your comments are important to us, and we'll use them as we continuously work to improve communication with our patrons. Kind regards.

10/10 優異

真實旅客

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Colin 於 2023年7月27日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 不錯

Mary

於 2023 年 7 月住了 1 晚
Colin 於 2023年7月23日的回應
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Jeremy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great time
Hotel was clean. Kids loved the various pools and arcades. They had so much fun.
於 2023 年 7 月住了 1 晚
Colin 於 2023年9月26日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Felicia (St Cloud)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Updates are nice and lots of options for entertainment.
於 2023 年 7 月住了 1 晚
Colin 於 2023年7月17日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
The room was spacious and attractive. I found the restaurant to be a bonus feature here with good food and ambiance. The large spread for the pool and arcade areas were quite impressive.
於 2023 年 7 月住了 2 晚
Colin 於 2023年7月13日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Jill

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Absolutely beautiful hotel!! Loved the pools, game areas, basketball courts, volleyball court. Restaurant was great! And enjoyed caribou in the morning:)
於 2023 年 7 月住了 1 晚
Colin 於 2023年7月11日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Cheryl

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Colin 於 2023年7月6日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Lynelle (Fort Collins)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚
Colin 於 2023年7月6日的回應
Thank you for your 5-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 不錯

Edwin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Colin 於 2023年6月26日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Benjamin

於 2023 年 6 月住了 1 晚
Colin 於 2023年6月26日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Latina

於 2023 年 6 月住了 1 晚
Colin 於 2023年6月22日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 不錯

Gail

家人同遊
讚好：整潔度和住宿狀況
Beds were comfortable. Room was quiet
於 2023 年 6 月住了 1 晚
Colin 於 2023年6月20日的回應
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

Jodi

於 2023 年 6 月住了 1 晚
Colin 於 2023年6月17日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

10/10 優異

debra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice
Everything was great, nice beds, clean rooms, easy parking. Only bad thing was the small very rough bath towels.
於 2023 年 6 月住了 1 晚
Colin 於 2023年6月15日的回應
Thank you for your 10-star review! We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.

8/10 不錯

Carly

於 2023 年 6 月住了 1 晚
Colin 於 2023年6月6日的回應
Thank you for your review. We hope to see you again at the Holiday Inn & Suites of St. Cloud, MN.