“I had a lovely stay at the hotel, the room was very clean and cosy. The staff were all super friendly, the food was delicious and the general atmosphere was lovely!”
“My partner and I were appalled by the misleading information given on Hotels.com. We saw a plaque at the hotel entrance that says “Four Stars 2026”, which means right now it is NOT a four-star hotel; it is HELL. I don’t understand why we were given thick blankets at the height of summer, a dusty mini fan and a mini fridge that doesn’t work. We had the WORST sleep for two nights. We couldn’t open the windows because it was noisy outside. My partner became sick and I think my cancer got worst……
“An old hotel bought up and then made self-service.
Self checkin was not working and took an hour and I was sent to a “used” room. Finally everything was sorted out (thanks to Maryem).
But I was understandably nervous and shattered by the end.”
“Very good stay. I didn’t realise the hotel is named after the chocolate brand. Very nice visit to the chocolate factory too~
Restaurant staff is nice; but the reception staff not very friendly, always poker face.”
“Overraskende bra leilighetshotell for den som er på reise. Litt rar innsjekk med maskin, men enkelt. God valuta for pengene og både leilighet og seng var svært god. Anbefales.”
"Hotel is literally across to Bern HB, very convenient! And just across the street there is a COOP supermarket. Room was clean and comfortable, just one of the front desk lady was not very friendly, as if she's not welcome us just because we arrived before check-in time started. Other than that the rest of our stay was quite enjoyable."
"It is a self check-in hotel which you will get a link for unlock the doors, so make sure you mobile phone has enough battery (hotel has free wifi), luckily a friendly host stays there from 0800 to 2000
Very good location where inside the Bern old town, shops and supermarkets are just next to it, also close to the train station, dont miss the rooftop view!!
Bad thing is the shower water is not hot enough even turned to the highest temperature, and there are some bars/pubs nearby, quite noisy on the weekend's midnight "