Excellent all round.very good at what they do. Try
Clifford
於 2023 年 5 月住了 1 晚
10/10 優異
Stephen
2022年11月20日
Stephen
於 2022 年 11 月住了 1 晚
10/10 優異
Mark
多人同遊
2022年7月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great venue, superb day at a wedding.
Mark
於 2022 年 7 月住了 1 晚
8/10 不錯
Alison
伴侶同遊
2022年7月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely place with great food as always
Alison
於 2022 年 7 月住了 1 晚
6/10 一般
Karen
家人同遊
2022年3月22日
讚好:整潔度、職員與服務和客房舒適度
Breakfast
Overall we enjoyed our stay.
It was a family wedding so we had an amazing day.
Only criticism was the breakfast. I had the eggs benidict it was cold, tea was cold my husband and other members of our family had full english they all said it wasent good .
I would normally complain but we'd had such a lovely time i didn't want to spoil anything.
Karen
於 2022 年 3 月住了 1 晚
6/10 一般
真實旅客
2022年2月20日
讚好:整潔度
不滿:客房舒適度
Room 10 - AVOID if Over 5'9".
Do not stay in room 10 if you expect to stand up whilst you shower. My partner had to shower on his knees; he's around 6'1" so not overly tall and I'd say this would be the case for anyone over 5'9". Similarly, his feet hung out the bottom of the bed which significantly impacted upon his sleep.
In addition, the door to reception is next to the room which bangs each time someone goes through. We suggested to the reception staff that it needs to be slow closing and they said they're aware of this due to previous complaints but haven't actioned anything. Why, I don't know.
Finally, we had to use the body wash as hand wash and keep moving it from the shower to the sink which I've never had to do, apparently this is acceptable and the reception staff did not understand why this was an issue.
We were also told that "there's a first for everything" when we explained about the shower issue. I do not believe that this is the first time this issue has been raised because most couples would have the same problem. I understand they are unable to change the shower due to the structure of the room but guests should be told upon booking and have the option to request a different room.
This review would have had a different tone if the customer service had been better when we feedback at checkout but we did not feel it was acknowledged or that anything would be rectified.
真實旅客
於 2022 年 2 月住了 1 晚
10/10 優異
Susan
伴侶同遊
2021年9月5日
讚好:整潔度、設施服務和住宿狀況
Beautiful hotel .Not enough staff behind the bar and dirty glasses .Room was lovely but the bathroom door wouldn't close .