LED 電視、首輪電影、收費電影
查看供應

哈維斯太浩湖娛樂場度假村的評價

4 out of 5
哈維斯太浩湖娛樂場度假村
18 US Hwy 50, Stateline, NV

評價

7.0

不錯

10 分評分，優異；2781 則評價中有 864 則" "
8 分評分，不錯；2781 則評價中有 609 則" "
6 分評分，一般；2781 則評價中有 505 則" "
4 分評分，欠佳；2781 則評價中有 408 則" "
2 分評分，很差；2781 則評價中有 395 則" "

7.2/10 

整潔度

7.4/10 

職員與服務

6.6/10 

設施服務

6.8/10 

住宿狀況

7.0/10 

環保程度

評價

10/10 優異

Dong

於 2023 年 12 月住了 1 晚
Hotel 於 2024年1月1日的回應
Thank you for the excellent rating! We hope to see you again soon.

10/10 優異

jiaqi

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Rigoberto Duque 於 2023年12月16日的回應
Hello and Thank You for you feedback. We appreciate it. Please visit again soon.

4/10 欠佳

Mark

不滿：職員與服務
於 2023 年 10 月住了 2 晚
Rigoberto Duque 於 2023年10月4日的回應
Hello Mr. Mark. Thank you for taking the time with a review. Can you elaborate on what went wrong with your experience?

8/10 不錯

Hanquan

於 2023 年 8 月住了 1 晚
Hotel 於 2023年9月23日的回應
Thanks so much for the rating! We hope to see you again soon.

10/10 優異

Huang

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚
Shannon Alviar 於 2023年8月3日的回應
Thank you so much for your great 5-star rating. We look forward to welcoming you back soon!Harveys Lake Tahoe

6/10 一般

Yuyan

多人同遊
讚好：整潔度
everything very old，and according to our reservation，they should charge our property fee for $114 for two rooms and two nights，but they charged us $134，we have nowhere to go to find any staff to make adjustment as all checking has to be done by machine，do not recommend.
於 2022 年 4 月住了 2 晚
Hotel Management 於 2022年4月17日的回應
HI Yuan. There is staff that at our kiosk all day and staff at our Front Desk 24/7. The math looks right to me. The resort fee is $28.50 plus the county tax of $5 comes out to $33.50. That $33.50 times 4 (2 rooms 2 nights each) comes out to $134.

10/10 優異

Shuhua

讚好：職員與服務、設施服務和住宿狀況
於 2021 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place to live
於 2021 年 6 月住了 1 晚

4/10 欠佳

Lisa

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was an awful stale smell in the room. Thankfully I only was there overnight but would not stay there again.
於 2024 年 3 月住了 1 晚
Joseph 於 2024年5月4日的回應
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 很差

yesica (seaside)

家人同遊
不滿：整潔度
My room was really small, dust everywhere. Bathroom was duty with blood in the door. Gum in the wall, bed sheet duty and itchy. Really bad experience.
於 2024 年 4 月住了 2 晚
Rigoberto Duque 於 2024年5月3日的回應
Thank you for your feedback. We apologize for the inconvenience you went through.

10/10 優異

Ruby

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年5月2日的回應
Thank You so much for your feedback!! We appreciate it.

2/10 很差

Robert

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
There was some nightclub playing on or around the 9th floor of our tower. They played loud and nonstop from 10p-3am all weekend. Made it impossible to sleep ALL NIGHT! Never again will I stay at Harvey's!!! ~Robert Greenlee Robert@robertgreenlee.com
於 2024 年 4 月住了 2 晚
Hotel 於 2024年5月2日的回應
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion.

10/10 優異

Barbara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年5月1日的回應
Hello and Thank You for your feedback. Please visit again soon!

10/10 優異

Fermin

伴侶同遊
Very good service!!!
於 2024 年 4 月住了 1 晚
Queency 於 2024年4月30日的回應
Hello, thank you for the feedback! We are glad you enjoyed your stay. Hope to see you soon !

10/10 優異

Regina

於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年5月1日的回應
Hello and Thank You so much for your feedback!

10/10 優異

Miguel

讚好：整潔度、職員與服務和住宿狀況
Everything in one place
於 2024 年 4 月住了 1 晚
Jenn 於 2024年4月30日的回應
We appreciate your feedback.

2/10 很差

Kathy

不滿：職員與服務、設施服務和住宿狀況
The rooms are outdated. Not enough plugs to plug in stuff. Our sink kept clogging up. The bathroom was warped. Tv extremely old. No microwave and fridge. You pay alot for nothing. Got a message saying no maid service. We had to throw out our own trash. No happy. When I expressed my concerns to front desk they blew me off and were sarcastic.
於 2024 年 4 月住了 2 晚
Jenn 於 2024年4月30日的回應
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion.

8/10 不錯

Kimberly

多人同遊
不滿：住宿狀況
Garage elevator filthy. Elevator in the old tower is creaky and feels like I'm gonna get trapped.
於 2024 年 4 月住了 2 晚
Hotel 於 2024年4月28日的回應
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 優異

Ashlea

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The property is dated, but the beds were comfortable. The gambling is hit or miss…as with any casino. Hells Kitchen was fantastic and can’t wait for Vanderpumps new restaurant!
於 2024 年 1 月住了 3 晚
ker 於 2024年4月27日的回應
Thank you so much! Lisa Vanderpump's new restaurant Wolf and it is fantastic! Come back soon and check it out..

10/10 優異

Siera

讚好：整潔度、職員與服務和住宿狀況
Very happy with the beautiful room upgrade since we were staying for our wedding.
於 2024 年 4 月住了 3 晚
Rigoberto Duque 於 2024年4月27日的回應
Hello and Thank You for the feedback. Glad to hear you had a great stay!

8/10 不錯

Steven

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
ker 於 2024年4月27日的回應
We are so happy you enjoyed your stay!

4/10 欠佳

Angela L

家人同遊
The resort fee is charged but they don’t do anything. They don’t clean the rooms during your stay and the front desk staff were extremely rude
於 2024 年 4 月住了 3 晚
Rigoberto Duque 於 2024年4月24日的回應
Thank You for your feedback. Your concerns will be received by management.

4/10 欠佳

Ron (Clever)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Too many problems in that place. Don't stay there . Dirty the managers lie to you . The elevators sound bad. Not worth the hassle ., to ever stay there
於 2024 年 4 月住了 1 晚
Hotel 於 2024年4月25日的回應
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

4/10 欠佳

Linda

伴侶同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Given 4th floor, outside view had cigarette butts, dirty pillow, pacifier, thrown out onto the roof, right outside our room. Toilet constantly made noise. Heard dog parking in another room. Heard loud talk in hallway and next room. Parking fee?? Outrageous.
於 2024 年 4 月住了 3 晚
Rigoberto Duque 於 2024年4月23日的回應
Hello. Apologies for the experience. Our 4th floor is usually a smoking floor. Did you request a smoking room?

4/10 欠佳

Pamela (Ontario)

不滿：整潔度、設施服務和住宿狀況
My room was supposed to be nonsmoking but it smelled like an ashtray. When I asked to be moved to a different room they told me I would have to pay 40 extra a night for an upgrade. There are so many fees, I ended up spending 250 just in fees. The room was dirty and in need of serious upgrading. There wasn’t even anywhere to plug in a usb cord and the phone charging cord they provided did not work. It was gross. Bed was also very hard.
於 2024 年 4 月住了 2 晚
Rigoberto Duque 於 2024年4月23日的回應
Hello and Thank You for your feedback. We do apologize for the inconvenience you experience. We do hope you return and allow us the opportunity to change this experience into a more positive one.

4/10 欠佳

Crystal

家人同遊
不滿：設施服務和住宿狀況
What sold me about this place was the views we paid for $500ish after fees, and the roof top pool. Unfortunately outer view was covered by the trees and most of our site was the back parking lot. The rooftop pool was not working, we were told to go next door to the other pool at Harrahs, which was by no means the equivalent. We spent an hour figuring that out. Overall it wasn’t what we had hoped for when we booked and I wouldn’t recommend anyone booking the suite with a “view”
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月23日的回應
Thank You for your feedback! We do recommend you look into our Premium rooms for your next visit. They should be more to your liking.

10/10 優異

Manuel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking price to expensive it supostubi free
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月23日的回應
Thank You for your feedback. We appreciate your business.

10/10 優異

Dr.Mena

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was not good but as soon as we conplain they act on it and gave us a better. Thank you
於 2024 年 4 月住了 2 晚
Rigoberto Duque 於 2024年4月23日的回應
Thank you so much for your feedback. We're happy we were able to help you!

4/10 欠佳

Isabel

於 2024 年 4 月住了 2 晚
Rigoberto Duque 於 2024年4月23日的回應
Thank You for your review. Can you elaborate on your experience with us?

8/10 不錯

Steven

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月23日的回應
Hello and Thank You so much for your review! Anything we could have done different to earn a 5?

6/10 一般

Abhishek

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
no one came for 2 days to clean the room
於 2024 年 4 月住了 3 晚
Hotel 於 2024年4月21日的回應
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.

10/10 優異

Hugo

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
ker 於 2024年4月27日的回應
Thank you for the high marks, we are so glad you enjoyed your time with us!

4/10 欠佳

Jenny

家人同遊
不滿：整潔度、職員與服務和設施服務
Not convenient from parking to hotel room
於 2024 年 4 月住了 1 晚
Hotel 於 2024年4月19日的回應
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 不錯

Rick

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is ok, little old and aging. Unfortunately at time of stay (Sat 4/13) there was a really bad smell in casino near Harrah's walkway from reported water leak.
於 2024 年 4 月住了 2 晚
Hotel 於 2024年4月19日的回應
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 欠佳

Ramon

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Room review, the rooms are outdated and not all of the appliances worked properly. The Air flow did not work on the proper setting. The mattress was extremely old and lumpy and the fridge did not work at all. I’m not sure what’s happening in Lake Tahoe but the casinos heating system was set on boiling. Even members of the staff mentioned to me that it’s way too hot to work in there. You can feel the heat smack you right in the face from the moment you walk to the casino floor. We enjoy gambling and being in a comfortable area and this place was NOT. I would recommend the hotel across, this is not a good place to stay
於 2024 年 4 月住了 2 晚
Joseph 於 2024年4月19日的回應
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 一般

Theresa (Casa Grande)

讚好：整潔度和職員與服務
Nice place, not many food options. Machines too tight, went across the street played longer on our money.
於 2024 年 4 月住了 1 晚
Joseph 於 2024年4月19日的回應
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 優異

Lizbeth (Auburn)

讚好：整潔度、職員與服務和住宿狀況
Had a great view
於 2024 年 4 月住了 1 晚
Joseph 於 2024年4月19日的回應
Thank you for the excellent review! We hope you visit again soon!

2/10 很差

ANDRES

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Tunnel to connect both casinos
於 2024 年 4 月住了 2 晚
Joseph 於 2024年4月18日的回應
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 不錯

Sharon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Joseph 於 2024年4月18日的回應
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 優異

Rolly

讚好：整潔度、職員與服務、設施服務和住宿狀況
Sage Steakhouse on the hotel is good
於 2024 年 4 月住了 1 晚

10/10 優異

Juan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Na
於 2024 年 4 月住了 2 晚
Hotel 於 2024年4月17日的回應
Thank you so much for the 5-star rating! We hope you visit us again soon.

10/10 優異

Nabaraj

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel 於 2024年4月17日的回應
Thanks so much for the excellent rating! We hope to see you again soon.

8/10 不錯

Peter

讚好：整潔度和職員與服務
Ice machines on 5 floors were not working. Roulette tables should offer singles as minimum bets. Overall a good stay.
於 2024 年 4 月住了 2 晚
Hotel 於 2024年4月17日的回應
Thank you for the great rating and review! We are glad to hear you enjoyed your time with us.

8/10 不錯

Hazel

親子同遊
讚好：整潔度、設施服務和住宿狀況
Easy check in . Room was nice
於 2024 年 4 月住了 1 晚
Krysteena Palaroan 於 2024年4月15日的回應
Hello Hazel, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon!Thank you,Harveys Lake Tahoe

4/10 欠佳

Kolton

家人同遊, 親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Specifically for this hotel for kid friendly. NONE of the kid amenity were available ( pool/ arcade)
於 2024 年 4 月住了 1 晚
bibi 於 2024年4月14日的回應
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. We understand the importance of providing a kid-friendly environment for our guests, and we regret that the pool and arcade were unavailable during your visit due to maintenance issues. Please know that we take your feedback seriously and are actively working to resolve these issues to ensure a better experience for our guests in the future. We appreciate your understanding and patience and hope to have the opportunity to welcome your family back for a more enjoyable stay

2/10 很差

Lindsay

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
They put me in a smoking room when i did not order it and didnt do anything when i checked in. I called front desk and they put me in a better room. Elevators are in poor working order. My carpets had white stains on them. Loud in the hallways . Wont be back.
於 2024 年 4 月住了 1 晚
b 於 2024年4月13日的回應
Thank you for your review! Our records indicate you booked a smoking room, for that reason we initially gave you the room that was booked. We appreciate the feedback and hope to see you again.

10/10 優異

Karen

讚好：整潔度、職員與服務、設施服務和住宿狀況
In front desk hosts are took the tip for giving me a good high rise room, but they gave me 6th floor, which I find out early in the morning, when everything was done ))
於 2024 年 4 月住了 1 晚
Rigoberto Duque 於 2024年4月13日的回應
Thank You so much for your feedback!

2/10 很差

Richard

伴侶同遊
不滿：整潔度和住宿狀況
This hotel is an absolute mess. We did stay in the older side of the hotel, but it still is dark, dingy, smelly from cigarettes, casino is best and filled with smoke… the room is tiny, lumpy bead, phone to front desk was dead, on the positive side, although the bathroom was totally dated is was very clean. I would not return. There are too many alternatives in Tahoe. It is somewhat convenient but so are tons of others. The place really should be torn down. At least the original building.
於 2024 年 4 月住了 1 晚
Joseph 於 2024年4月13日的回應
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 優異

Chengchung

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's a very comfortable environment can let you real relax.
於 2024 年 4 月住了 2 晚
Krysteena Palaroan 於 2024年4月12日的回應
We're glad to hear that you had a relaxing experience at Harveys Lake Tahoe, Chengchung! Thank you for your positive feedback.

4/10 欠佳

Joseph

讚好：整潔度
不滿：住宿狀況
Elevators went out all day alone with the water in my room being shut off in the morning
於 2024 年 4 月住了 1 晚
Krysteena Palaroan 於 2024年4月12日的回應
We are sorry to hear about your poor experience, Joseph. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: tahoeguestrelations@caesars.com