We appreciate your valuable feedback and are delighted to hear that you found our staff lovely and helpful, and our rooms exceptionally clean. Your satisfaction is our priority.Regarding your suggestion for earlier weekend breakfast options, we'll certainly take this into consideration for future improvements. Offering baked goods and fruit as early options sounds like a fantastic idea to accommodate different schedules.Additionally, we understand the importance of providing added value for our guests. We'll explore the possibility of offering discounts at our restaurant to enhance your overall experience with us. We look forward to welcoming you back and exceeding your expectations in the future.

Thank you for your review, we hope to see you again!

Thank you for sharing your feedback regarding your recent stay with us. We're truly sorry to hear that your experience did not meet your expectations.Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we apologize for falling short in this instance. Your comments about the temperature of the room, the quality of the linens, and towels are concerning, and we will be addressing these issues with our housekeeping and maintenance teams immediately to ensure they are rectified. We hope you give us another chance to make it up to you in the future!

Thank you for your kind words! We're thrilled to hear that you had such a fantastic experience with us. Our team takes great pride in providing exceptional service and creating a memorable stay for our guests. We can't wait to welcome you back for your third visit!

We hope to see you again!

I'm delighted to hear that you had an enjoyable stay! I am thrilled I have made a positive impact on your experience. The praise for our restaurant Mercer Hall, doesn’t go unnoticed means a lot to our service and kitchen team. It's always gratifying to know that guests plan to return, a testament to the satisfaction derived from their visit. Looking forward to welcoming you back soon!!

Thank you for review! I am pleased to hear you had an enjoyable stay with us and found us amazing. We hope to see you again soon, please reach out if I can assist with anything.

Thank you for the 5/5! We hope to see you again soon!

We appreciate your feedback and are pleased to hear that you enjoyed your experience with us. Thank you for acknowledging the positive aspects of our hotel and restaurant. We understand the challenges with parking and movement in boutique hotels and will continue to explore ways to enhance these aspects for our guests. We look forward to the opportunity of welcoming you back in the future!

Thank you for the 5/5! We hope to see you again.

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you loved the style and decor of our hotel, and that you appreciated the nice touches in your room. It's fantastic to know that Josh at reception went above and beyond to assist you during check-in. We look forward to welcoming you back for another memorable stay!

Thank you so much for your kind words! We're delighted to hear that you regularly enjoy your stays with us at Mercer Hall. It's fantastic to know that our location, cool rooms, and dining options meet your expectations. We appreciate your compliments on our breakfast and the friendly, helpful staff. Your recommendation means a lot to us. Looking forward to welcoming you back again soon!

Thank you for choosing to spend Christmas Day with us, and we're delighted to hear that we could accommodate your check-in. We apologize for any inconvenience regarding the parking charge, and we appreciate your feedback. We'll review our procedures to ensure a smoother experience in the future. Your comments about the check-out experience have been noted, and we'll strive to improve the timing communication. We're glad you found our location extremely convenient. We hope to welcome you back for an even more seamless stay in the future.

Thank you for your review! We would love to welcome you back again.

Thank you for your review! Hope to see you again.

Thank you for taking the time to review your stay with us!

Thank you for your kind review! We appreciate your business and would love to welcome you back again.

Thank you! We hope to see you again.

I am pleased to read you enjoyed your overall stay with us! I agree its convenient being able to walk downtown and visit all the wonderful shops and restaurants without driving. I am sorry to hear you had trouble with the television, that’s odd because we do have cable and casting. Our tv remote allows you to switch to and from allowing guest to watch their favorite tv/ movies on Netflix’s along with cable. I hope this doesn’t hinder your overall stay with us and would love to welcome you back another time!

Glad you enjoyed your overall stay with us! Its so great being located directly downtown, great for walking to and from the theatres, shops and resturants. We hope to see you again!

We thank you for your review! I am glad you got the chance to join us on the main floor for our kitchen and beer hall.

Thank you for your review! 10/10 is greatly appreciated. We hope to see you again.

Glad you enjoyed your stay! Hope to see you again.

Thank you for your review, its always nice to hear a positive review from our valued guests. It sounds like you had a great time in town, we hope to see you again!

We hope to see you again soon!

Thank you! Hope to see you again.

I am pleased to hear our staff took great care of you and that you enjoyed our downtown location! I am disappointed to hear that the room was up to your typical cleanliness standard, that’s not acceptable and I apologize for that. We are very interested in some upgrades in the furnishing and amenities in the guest rooms and hope to complete that this winter. Once again, thank you for the review and we hope to see you again. If I can be of any assistance, please reach out to me so I can assist you 519-271-920.

Hi Patricia,Sounds like you enjoyed your time in Stratford with the theatre, our location and customer service. Sorry to hear Nespresso isn't your coffee of choice, on the main floor our restaurant is happy able to serve you regular coffee instead weekdays 8AM-11AM and weekends 9AM-11AM. I appreciate all detail in leaving a thoughtful review and we would love to welcome you back anytime!

Thank you!

Thank you for the 10/10! Seems like you had an excellent stay with us and hope to see you again.

We cant wait to see you again!

10/10 Wow! We hope to see you again.

I am glad you enjoyed your stay with us! Your comments and feedback mean alot to our team. We hope to see you again.

Thank you for thr 5/5! We hope to see you again.

We are so proud of our team! Thank you.

Thank you for your review! We hope to see you again.

Thank you for your comment! We hope to see you again.

Glad you enjoyed your stay, hope to see you again!

Thank you for your rating, we hope to see you again!

THANK YOU! I am pleased you enjoyed everything with your stay, we would love to welcome you back.