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斯特拉福德酒店的評價

2.5 out of 5
斯特拉福德酒店
107 Erie Street, Stratford, ON

評價

8.8

優異

10 分評分，優異；262 則評價中有 160 則" "
8 分評分，不錯；262 則評價中有 59 則" "
6 分評分，一般；262 則評價中有 19 則" "
4 分評分，欠佳；262 則評價中有 11 則" "
2 分評分，很差；262 則評價中有 13 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Arlene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely rooms with every need to hand.
於 2024 年 4 月住了 1 晚

10/10 優異

Cynthia

伴侶同遊
讚好：設施服務
Friendly staff. Nice location.
於 2024 年 4 月住了 1 晚
fs 於 2024年4月28日的回應
Dear Cynthia, thank you very much for sharing your review! We are delighted to read that you had a pleasant stay with us and we hope to welcome you back very soon! Warm Regards, FS - VP of Operations

6/10 一般

Angus

家人同遊
讚好：整潔度和職員與服務
Easy checkin, quirky room. Comfy bed
於 2024 年 4 月住了 1 晚
fs 於 2024年4月7日的回應
Dear Angus, thank you for taking the time to share your review. While we are glad you liked our comfy beds and easy check-in process we are sorry you did not have an exceptional stay. We hope you will allow us another opportunity to welcome you on a future stay. Warm Regards, FS - VP of Operations

10/10 優異

Anita

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our room was clean and very cozy. The online check-in/ check out very convenient and the breakfast so fantastic. Thank you!
於 2024 年 4 月住了 1 晚
fs 於 2024年4月7日的回應
Dear Anita, Thank you for sharing your experience at The Stratford Hotel. We are pleased you enjoyed your room and breakfast. We look forward to accommodating you again. Warm Regards, FS - VP of Operations

10/10 優異

Barbara

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Impeccably clean and comfortable. Staff very welcoming and eager for us to enjoy our stay. From the outside it looks stern and a bit isolated but inside is cozy and warm. Relatively quiet considering the age of the hotel. We loved the atmoshere. We were only in the city overnight for a medical appt. and unable to explore much. We are encouraged to return just for fun. Being senior ladies, we dreaded the stairs while carrying a few bags but it was worth the effort. We recommend this hotel. Comparable to the Clock Tower Inn in Strathroy and the Kettle Creek Inn in Port Stanley. Downside: no dining or snacks available on-site so come prepared.
於 2024 年 4 月住了 1 晚
fs 於 2024年4月5日的回應
Dear Barbara, Thank you for your review. We are delighted to hear you enjoyed your stay with us. It would be a pleasure to welcome you back and we hope to see you again soon! Warm Regards FS - VP of Operations

10/10 優異

Joane

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The personnel was easily accessible by phone or messages
於 2024 年 3 月住了 3 晚
fs 於 2024年4月5日的回應
Dear Joane, thank you for the 5/5 rating. We look forward to welcoming you back soon. Warm Regards, FS - VP of Operations

8/10 不錯

Tania

伴侶同遊
讚好：整潔度、職員與服務和設施服務
There is a large parking lot right beside the hotel, and owned by the hotel, that was mostly empty, yet they charge $20/night for parking. Free parking is available just down the street so the convenience of their parking lot is not worth the additional charge. I feel offering free on site parking would show better customer service. On the positive side, they did leave a small gift and note in our room for my birthday which was very kind.
於 2024 年 3 月住了 2 晚
fs 於 2024年3月26日的回應
Dear Tania, Thank you for sharing your review and spending your birthday with us. We are delighted you enjoyed the small gift and note. Regarding parking, unfortunately, the parking lot beside the hotel is not owned by us but rather we rent out a limited number of parking spots from the third party. We do inform our guests of the free parking lot near the hotel in the event, they wish not to pay for parking. Thank you once again for staying with us and we look forward to welcoming you back. Warm Regards, FS - VP of Operations

10/10 優異

michael

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff made it easy to check in at a late hour
於 2024 年 3 月住了 1 晚
fs 於 2024年3月29日的回應
Dear Michael, thank you for staying with us and for the wonderful review. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

10/10 優異

Lisa

於 2024 年 2 月住了 1 晚
fs 於 2024年3月29日的回應
Dear Lisa, thank you for staying with us and for the excellent rating. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

8/10 不錯

Miraz

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very conveniently located to town. Lots of local shops and boutiques, cafes and restaurants. Property was old but well maintained around. The only we didn't like was the outside noise. They provided ear plugs but that's the way to go about to dealing with outside noise. Perhaps they should look into sound proofing Windows. Checkin was simple _ I chose the in person check in over remote check in which requires guests to go to their sister property (only 1 mins drive away).
於 2024 年 2 月住了 1 晚
fs 於 2024年2月18日的回應
Dear Miraz, Thank you for choosing The Stratford Hotel and for taking the time to review your stay. We are glad to know you loved not only our convenient location and wonderfully maintained property but also our thoughtful amenities. Having said that, we are sorry for the noise disturbances you experienced. We continually work to improve our accommodations and guest experience; therefore, we appreciate you sharing your comments and I have passed this along to our hotel development team. We are grateful for your feedback and hope to have another chance to welcome you on a future visit. Warm Regards, FS - VP of Operations

8/10 不錯

william

於 2024 年 2 月住了 1 晚
fs 於 2024年3月29日的回應
Dear William, thank you for staying with us. Warm Regards, FS - VP of Operations

8/10 不錯

Anne S

讚好：整潔度、職員與服務和住宿狀況
very comfortable but the room was a tad small
於 2024 年 1 月住了 1 晚
fs 於 2024年1月30日的回應
Dear Anne, thank you for sharing your review and staying with us. I am delighted to hear you had a comfortable stay. I will place a note on your file to offer you a larger room for your next stay with us. Warm Regards, FS- VP of Operations

8/10 不錯

William (Niagara on the Lake)

讚好：整潔度、職員與服務和住宿狀況
I always like glass glasses, not the flimsy environmentally wasteful things. This place had all good dink and wine glass glasses. thanks
於 2024 年 1 月住了 1 晚
fs 於 2024年1月30日的回應
Dear William, thank you for sharing your review and positive comments and recognizing our efforts to reduce plastic. We have many more sustainable iniaitves on the horizon. We can't wait to share them with you, on your next visist. Warm Regards, FS - VP of Operations

10/10 優異

Diane

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved this Hotel Stratford. Renovations preserved the architecture of the rooms. Gas fireplace ...beautiful. Nespresso Coffee Machine, thank you . Hot water was hot. Very clean rooms, hallways, entrance. Absolutely no complaints.
於 2024 年 1 月住了 1 晚
fs 於 2024年1月11日的回應
Dear Diane, Thank you for choosing The Stratford Hotel and for the 5/5 rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards, FS - VP of Operations

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Total comfort
Amazing. Beautiful room will definitely be returning.
於 2023 年 12 月住了 1 晚
fs 於 2024年1月3日的回應
Thank you for choosing The Stratford Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards, FS - VP of Operations

10/10 優異

Tyler

於 2023 年 12 月住了 1 晚
fs 於 2024年1月3日的回應
Dear Tyler, Thank you for the 5/5 rating. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Warm Regards, FS - VP of Operations

8/10 不錯

MARGARET

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel for the value
We enjoyed the hotel, the hot water took a bit of time to get going, but it was hot once you got it. Bed was a bit firmer than I would like, otherwise very clean. Nice location, old style charm.
於 2023 年 12 月住了 1 晚
FS 於 2024年1月2日的回應
Dear Margaret, Thank you for taking the time to share your valuable feedback. I am sorry to hear about the situation regarding the hot water. Being a historic building from time to time the hot water flow may take a few minutes to flow through. I am delighted to hear you enjoyed our location and old-style charm. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

2/10 很差

Hernan

商務旅客
不滿：設施服務和住宿狀況
They didn’t have anyone in front desk. I had to wait 20 min outside under the rain. Room smell really bad
於 2023 年 12 月住了 1 晚
fs 於 2023年12月31日的回應
Dear Hernan, We deeply regret that your experience was not what you expected and I sincerely apologize if we fell short of meeting your expectations. We have structured processes and policies in place to ensure a seamless digital self-check-in process and we missed the ball. It has been shared with the appropriate individuals to ensure re-training. Again, I would personally like to apologize for the inconvenience you experienced and do hope to welcome you to our hotel in the future. Warm Regards, FS - VP of Operations

6/10 一般

Timothy

讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚
fs 於 2023年12月21日的回應
Dear Timothy, thanks for sharing your rating. Looks like we fell short of your expectations. We would love a chance to speak with you further in hopes of reclaiming your business. We sincerely apologize for our shortcomings. Despite this, I hope you will give us another try. Warm Regards, FS VP of Operations

8/10 不錯

Brooke

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place. Very walkable. The only downside is it is close to a busy street so it’s a bit loud, but they do provide ear plugs.
於 2023 年 10 月住了 1 晚
fs 於 2023年12月17日的回應
Dear Brooke,Thank you for staying with us and for your lovely review. We are delighted you had a great stay and enjoyed our location. We look forward to welcoming you back. Warm Regard, FS - VP of Operations

2/10 很差

FRANCIS

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
fs 於 2023年12月7日的回應
Dear Francis, While we appreciate you taking the time to share your online review after your stay, your review shared is limited regarding this experience. We do however apologize for this experience not meeting your expectations. For us to always strive to make our services and performances better, we appreciate feedback and details for our senior management teams to look into. We would love to hear more about your experience and we remain available for additional information and hope to have the pleasure of welcoming you again soon. Warm Regards, FS - VP of Operations

2/10 很差

Krystle

不滿：整潔度、職員與服務和住宿狀況
Didn't let me stay
於 2023 年 11 月住了 1 晚

6/10 一般

Heather

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Very clean but Wi Fi was terrible. Codes were sent to open both front door and our room. No one was at the front desk, but we had received an email prior confirming this. We did have a phone no. To call if we needed anything.
於 2023 年 11 月住了 1 晚
fs 於 2023年11月13日的回應
Dear Heather, We deeply regret to learn that your experience fell short of the expectations we strive to provide to all our valued guests. Your feedback is very important to us, as it allows us to understand where necessary improvements can be achieved to ensure our guests have a memorable stay with us. Thank you for staying with us and we hope to have the privilege of welcoming you back in the near future. Sincerely, FS - VP of Operations

10/10 優異

Antal

讚好：整潔度、設施服務和住宿狀況
Nice botique hotel. Very conveniently located to the venues and restaurants iww were attending.
於 2023 年 11 月住了 1 晚
fs 於 2023年11月12日的回應
Dea Antal, thank you for the wonderful review and for staying with us. We are delighted you enjoyed your stay and we look forward to welcoming you back. Warm Regards, FS - VP of Operations.

10/10 優異

Bruce

於 2023 年 11 月住了 1 晚
fs 於 2023年11月11日的回應
Dear Bruce, thank you for staying with us and your 10/10 review. We look forward to welcoming you back. Warm Regards, VP of Operations

10/10 優異

Danielle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a quaint and cozy room. The size was perfect for me and my husband. We really enjoyed the small attention to detail, such as a bottle of water beside the bed, the Chai tea gift with a note for us to take, as well as having a coffee maker for the morning. It was easy to send messages with questions or concerns I had and overall, I felt like a valued guest even if i saw nobody in the lobby.
於 2023 年 11 月住了 1 晚
fs 於 2023年11月11日的回應
Dear Danielle, thank you for staying with us and your review. It was a pleasure to have you stay with us and we look forward to welcoming you back. Warm Regards, VP of Operations - FS

8/10 不錯

Martin

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Clean room nice bed. Street traffic is a little loud but they did provide ear plugs. Not much in terms of blocking noise from the hallway. All around good stay
於 2023 年 11 月住了 1 晚
fs 於 2023年11月5日的回應
Dear Martin, thank you so much for staying with us and for the wonderful review. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

4/10 欠佳

Vernon (Hazel Park)

家人同遊
不滿：住宿狀況
There is absolutely no ramps for wheelchairs or strollers. No elevator either. So if you have a little one with a stroller or someone in a wheelchair, find another hotel.
於 2023 年 11 月住了 2 晚
FS 於 2024年1月3日的回應
Dear Vernon, Thank you for taking the time to post your review. We are truly sorry your stay was not the positive memorable experience you expected. We always want our guests to have a memorable experience; therefore, we apologize for the disappointment with there being no elevator in the hotel. Thank you again, and we wish you all the best with your future travels. Warm Regards, FS - VP of Operations

8/10 不錯

Penny

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Stratford Hotel is very quaint and welcoming. It felt like we were going back in time, in a good way. The staff were very attentive and friendly. The one suggestion I would recommend is letting us know what floor our room was on. The room numbering was a little off. That's it! The stay was great!
於 2023 年 11 月住了 2 晚
fs 於 2023年11月5日的回應
Dear Penny, thank you for staying with us and for the wonderful review. We continually work to improve our accommodations and guest experience; therefore, we appreciate you sharing your comments. We are grateful for your feedback and hope to have another chance to welcome you on a future visit. Warm Regards, FS - VP of Operations

2/10 很差

Susan

不滿：住宿狀況
These people are deceitful - I never checked in as the hotel looked decrepit, isolated, etc. I managed to get a ride back to Toronto so I did not have to stay there and it looked so awful I did not want to spend a night there. You had to have special codes to access the hotel and then the room - no staff is on hand whatsover-I only found this out after I had booked the room. Here is a part of the email I just sent them: "Nowhere is any information posted on your Website about having to get special codes to open the front door of the hotel and then again another code to access the room in the Stratford hotel and that they had to be obtained from another hotel. I only found this out afterwards (and after the 7 day period before my arrival). That was very deceitful. The point is that If I had known this when I was considering what hotel to book I would never have booked it – I said that before in my October 23 email – see green highlight below. The hotel does not look secure, it looks isolated and decrepit with no activity (empty parking lot beside it). It also looked to be more than a five minute walk from the Windsor – more like 15 minutes."
於 2023 年 10 月住了 1 晚

8/10 不錯

Koji

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Solid!
The hotel overall is a motel - in its size, structure, and location on a major thoroughfare (with windows directly overlooking the sidewalk). The room itself was well done - very clean and warm and had everything that I needed. Location-wise, it was further off from the town centre than I expected - not to the point of being inconvenient, but if you can find a room in the Windsor (sister hotel) for the same price, you should do that - it is closer to the centre and overlooks a narrower street with far less car traffic. The customer service was incredible. The hotel operation was minimalist and efficient, but not at the cost of quality - the person at the front desk clearly remembered who I was the next day when I asked them to hold my bags for me after I left!
於 2023 年 10 月住了 1 晚
fs 於 2023年12月21日的回應
Dear Koji, thank you so much for your review and staying with us. We are delighted to hear you loved your stay and our attentive and friendly staff. We look forward to welcoming you back for a 10/10 stay at either of our wonderful properties. Warm Regard, FS - VP of Operations

6/10 一般

diane

伴侶同遊
讚好：整潔度
It was very hot in the room. Even though the gas fireplace was not on, it released some heat. We had to open both windows at night to let some air in and it was so noisy on the street even in the early hours of the night. At 4 am there were still some noisy vehicles going by. I am also annoyed that I paid in advance for 2 rooms, but I put one under my friends name. They had a medical emergency the night before so couldn't come. I was not able to get a refund as per Expedia and your hotel, but I got all the emails to Nancy as well as to me as the reservation was under me. I paid for both rooms but I wasn't given access to the second room. They would not give me the access code. I would have liked to have seen both rooms and decide which one I wanted since I paid for both. They would not give me access. How do I know that they did not resell the room, when I already paid for it. The room itself was nice and it was conveniently located to things, but I would try your sister hotel, the Windsor instead if I chose to use your services again. As for staff, we only saw a gentleman at our hotel as we were leaving. There was no staff otherwise that we saw.
於 2023 年 10 月住了 1 晚

6/10 一般

James

讚好：整潔度和住宿狀況
The Hotel was surprising and disappointing
The Hotel was generally OK, but surprising and disappointing. My first surprise AFTER I made and paid for my reservation was that this is “Stratford's first ‘invisible service’ boutique hotel”. The advantage is claimed to be that “guests may choose to self check-in entirely prior to arrival, thus avoiding lines at the front desk”. I chose not to check-in prior to my arrival because I did not wish to provide a copy of my identification via email. I checked in as directed at the Windsor Hotel, a sister hotel a short distance away. The clerk there was quite friendly and the check in went quickly and smoothly. When I did get to our hotel I found that the “invisible service” means there are no hotel representatives present in the hotel. When you walk in the registration desk is there, but there is no one at the desk. That causes a rather odd (and “creepy”) feeling, like the place is deserted. To add to the “creepy” environment the lobby contains 2 headless mannequins in colonial garb, one at each end of the lobby. All the while we were there, I only saw one other person (customer) in the hotel. I was also surprised and disappointed in the size of the “premium suite”. The suite was not very spacious and it did not contain the sofa bed that was reflected in the room description. The hotel is obviously old but the building appears to be generally well maintained but the carpet was in need of deep cleaning or replacement. There were also cobwebs on the ceiling fan.
於 2023 年 10 月住了 1 晚

6/10 一般

Patricia

伴侶同遊
不滿：住宿狀況
Room is small and very tight. Courtyard view is roof and ac units. Close to Avon Theatre
於 2023 年 10 月住了 1 晚

10/10 優異

Lisa

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely, clean rooms. Great location and helpful staff. Would definitely go back!
於 2023 年 10 月住了 1 晚

10/10 優異

Diana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very positive experience.
The Bed was so comfortable. The room was spotless and has a fridge and coffee machine with a delicious selection of coffees and teas. The staff were immensely helpful and accommodating.
於 2023 年 10 月住了 1 晚

10/10 優異

john (Mississauga)

伴侶同遊
讚好：整潔度
不滿：住宿狀況
Not sure of remote registration and the absence of staff and security at the remote location. If I had realized the situation I would not have booked. Now I have been through it I guess it’s not so bad.
於 2023 年 10 月住了 1 晚

8/10 不錯

Katherine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel reasonably close to centre, quite secure, clean. Tiny tiny bathrooms with sink in main room but otherwise comfortable.
於 2023 年 10 月住了 3 晚

10/10 優異

Baby Rosaleen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

Thomas

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Comfortable room. Handy area. Did not like the tv choices
於 2023 年 10 月住了 1 晚

10/10 優異

William (Palatine)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Although the check-in was at an adjacent property, we were over to the room in a couple of minutes. The staff knocked on the room door within 10 minutes to check and make sure we had everything we needed or any questions. The building and room had a lot of character. All the coffee shops and restaurants were no more than a 5-minute walk. We would absolutely stay at this location again.
於 2023 年 9 月住了 1 晚

8/10 不錯

Paul

於 2023 年 9 月住了 1 晚

4/10 欠佳

Jack

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Very noisy at night from street. No curtains to darken room. Only blinds that let in much light. Small room with very worn furniture. Poor shower, especially temperature.
於 2023 年 9 月住了 1 晚

10/10 優異

Elaine

於 2023 年 9 月住了 2 晚

8/10 不錯

Anne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff were extremely helpful and responded to questions by text in minutes. Check in was on line or in person, details and directions were delivered by text. Rooms were small but well appointed and decorated. Many amenities were available as well. We would definitely go back!
於 2023 年 9 月住了 1 晚
fs 於 2023年9月15日的回應
Dear Anne, thank you very much for the wonderful review. Appreciate the great comments and we can't wait to see you back at the hotel soon. Warm Regards, VP of Operations FS

10/10 優異

Kassy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was great a place to stay!
於 2023 年 9 月住了 1 晚
fs 於 2023年9月15日的回應
Dear Kassy, thank you for the 5/5 rating. We look forward to welcoming you back. Warm Regards, VP of Operations FS

2/10 很差

Rachel

不滿：職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
FS 於 2023年9月15日的回應
Dear Rachel, looks like we fell short of meeting your expectations and we sincerely apologize. While we appreciate you taking the time to share your rating we feel as though the review shared has no information regarding this experience. We do however apologize for this experience not meeting your expectations. For us to always strive to make our services and performances better, we do need details and elements for our teams to look into. We would appreciate hearing more in-depth details as to why your experience with us was not enjoyed, so our teams can investigate accordingly. We look forward to hearing from you. Warm Regards, VP of Operations, FS

10/10 優異

Brandon

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Daily housekeeping, coffee, chocolates were exceptional.
於 2023 年 9 月住了 5 晚
FS 於 2023年9月11日的回應
Dear Brandon, thank you for staying with us and we are delighted to hear you had an exceptional stay. I will certainly pass along your comments to the Housekeeping Department, they will be thrilled to hear how their role had a great impact on your stay. Thank you once again for staying with us and we hope to have the pleasure of welcoming you back soon. Warm Regards, FS

10/10 優異

Diane

於 2023 年 6 月住了 1 晚
fs 於 2023年9月8日的回應
Dear Diane, thank you for the 10/10 rating. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

8/10 不錯

Deborah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The check in process was unique but well done and easy. It felt like a building renovated to a hotel but it was clean and practical. The staff was very friendly and helpful.
於 2023 年 9 月住了 1 晚
FS 於 2023年9月5日的回應
Dear Deborah, thank you for sharing your review. We look forward to welcoming you back. Warm Regards, VP of Operations - FS