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麥克唐納德阿爾維斯頓莊園酒店及 SPA的評價

4 out of 5
麥克唐納德阿爾維斯頓莊園酒店及 SPA
Clopton Bridge, Stratford-upon-Avon, England

評價

8.0

很好

10 分評分，優異；1004 則評價中有 345 則" "
8 分評分，不錯；1004 則評價中有 378 則" "
6 分評分，一般；1004 則評價中有 168 則" "
4 分評分，欠佳；1004 則評價中有 72 則" "
2 分評分，很差；1004 則評價中有 41 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.2/10 

設施服務

7.4/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

linglei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地理位置优越
离莎士比亚故居和莎士比亚皇家剧团RSC均一步之遥，停车方便，推荐！
於 2019 年 8 月住了 1 晚
Erwin Middel, Operations Manager 於 2019年8月22日的回應
Thank you very much for your 10/10 review. We look forward to welcome you again in the future.

2/10 很差

Uygar (London)

不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible place
於 2024 年 5 月住了 1 晚

8/10 不錯

Gregory (Woodstock)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
While the manor house is picturesque and beautiful with the charm you would expect, the pictures are deceiving. This property is situated immediately adjacent to a main thoroughfare. Additionally the rooms are not in the manor house. The rooms are set apart in different building which are much more similar to a traditional hotel and are of quality equal to a Hampton Inn.
於 2024 年 5 月住了 2 晚

10/10 優異

Michele

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Returning customers. Have stayed on many experience and obviously thoroughly enjoy it.
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月15日的回應
Thank you for taking the time to leave us a review on Expedia - we are so pleased to see that you enjoyed your stay with us and we look forward to seeing you both again in the future.Kind Regards, The Alveston Manor Team

6/10 一般

Paul

Air conditioning was weak and so the room was too hot!
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月15日的回應
We are sorry to see that not all elements of your stay with us were satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 優異

Ali

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me and a friend stayed here for the night for my 40th birthday. We were greeted by Amelia who was fantastic, very friendly and accommodating. Our stay was lovely the location perfect and generally the staff were great. There was a very abrupt gentleman at front office in the morning but everyone else including the house keeping ladies were great. We had a treatment there and this was great too :) thank you
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月10日的回應
Thank you for taking the time to leave us a review on Expedia - thank you for your lovely comments in relation to Amelia and the Housekeeping Team - we will ensure to feed this back. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

chris

讚好：整潔度、職員與服務和住宿狀況
Lovely stay
於 2024 年 5 月住了 1 晚
Sam 於 2024年5月7日的回應
Thank you for taking the time to leave us a review on Expedia - we are so pleased to see that you enjoyed your stay with us and had a lovely stay. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

Amy

Lovely staff
於 2024 年 4 月住了 1 晚
Sam 於 2024年5月4日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and thank you for your comment in relation to our staff. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel. I book for our management team whenever they travel from France.
於 2024 年 4 月住了 1 晚
Sam 於 2024年4月23日的回應
Thank you for taking the time to leave us a review on Expedia.com - we are so pleased to see that you and your management team enjoy staying with us.Kind Regards, The Alveston Manor Team

10/10 優異

charlotte

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed for a long weekend and had the best stay. We took our 2 year old and our miniature poodle. The hotel was really accommodating for both of them. It’s a great location, walkable to all the attractions and easy to park up. The hotel is very clean but the rooms are a little dated.
Operations Manager 於 2024年4月16日的回應
Dear CharlotteThank you for writing a review of your stay with us.Its lovely to hear you had a nice time and found our hotel clean. We are in a progress in updating rooms and other Public areas. We will look forward to welcome you back soon.Kind Regards

6/10 一般

Sharon

讚好：整潔度、設施服務和住宿狀況
My overall rating would have been Higher if I had been in a different room. There was a noisy humming sound that went all night and it made it difficult to sleep. I also couldn’t open my window and get fresh air as smokers would stand near it and the smoke came straight into my room. The staff could be a little friendlier. However the young Man on reception who checked me in was lovely.
於 2024 年 4 月住了 2 晚
Sam 於 2024年4月14日的回應
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we have passed on your comment to the Maintenace Team to investigae further. Thank you for your kind comment in relation to Alin - we will ensure this is fed back to him. Kind Regards, The Alveston Manor Team

2/10 很差

Matt

於 2024 年 4 月住了 1 晚
Sam 於 2024年5月4日的回應
We are sorry to see that your stay with us wasn't satisfactory - if you could please contact the hotel directly so that we may address any issues that you had so that we can feedback to the relevant departments. Kind Regards, The Alveston Manor Team

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel staff excellent
於 2024 年 3 月住了 1 晚
Sam 於 2024年4月6日的回應
Thank you for taking the time to leave us a review on Expedia - we are really pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

Simon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy walk to theatres etc. Good large pool. Room decor getting a bit tired and tatty now
於 2024 年 3 月住了 1 晚
Supra 於 2024年3月25日的回應
Dear SimonThank you very much for your review of your recent stay at our hotel.We have already implemented upgrades to the property which includes painting the rooms, putting in carpet in the rooms & communal areas, changing room amenities and many more.We look forward to welcoming you back very soon.Kind Regards

6/10 一般

Chris

商務旅客
讚好：整潔度和職員與服務
The hotel is rather dated and needs a but of investment, i have stayed in many historic hotels which are great but this seems to be stuck inbetween the 2 and for me doesn't work. The staff were all amazing and breakfast was very nice but the decor and rooms left a lot to the imagination. Also had issues with the computers to register the car and the shower gel and shampoo bottles were empty in the bathroom
於 2024 年 3 月住了 1 晚
Sam 於 2024年3月20日的回應
We are sorry to see that your stay with us wasn't satisfactory - we are in the process of carrying out an internal refurbishment programme and we thank you for your patience at this time. Thank you for your comments in relation to our staff and we will ensure that your comments are fed back. Kind Regards, The Alveston Manor Team

2/10 很差

Alpa

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sam 於 2024年4月6日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and if you would like to elaborate, please contact us at the hotel and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

6/10 一般

Douglas

於 2024 年 3 月住了 3 晚
Sam 於 2024年3月20日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken serioulsy anf if you would like to make any comments in relation to your stay, please let us know and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

8/10 不錯

Peter

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Chandru 於 2024年3月16日的回應
Dear Peter,Thank you for your rating.We look forward to your next visit.Best WishesChandru

6/10 一般

andy

多人同遊
不滿：設施服務和住宿狀況
There is nothing unique or special about this Hotel. It is expensive and overrated and the rooms are very average and need updating, as does the hotel.
於 2024 年 3 月住了 1 晚
Sam 於 2024年3月16日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we would like to assure you that your comments will be fed back to the relevant departments to act upon accordingly. Kind Regards, The Alveston Manor Team

6/10 一般

Geraldine

讚好：設施服務
How expensive the food & drinks were. Had to ask for the heating being put on in the room .The room was cold. Having to pay for the car-park daily is very bad But worse being asked to pay for the carpark on leaving ,I hadn't used the car park .Also being asked to pay for Continental breakfast that i hadnt had. The receptionist saying infront of other people in reception , that she'd got written down that id had tea & refused to pay for it. Obviously she had been misinformed, but it was no excuse for the rude way she spoke to me. The fact was it was my friend who ordered the tea ( she was under a different room number to me ) When the waitress informed us that we would be charged for breakfast we told her to cancel it, that we wasnt paying £18 for two cups of tea . The tea was never brought to the table. Apart from the recepton staff on leaving , the rest of the staff were really nice & polite. I doubt i would stay in a Macdonald hotel again.
於 2024 年 3 月住了 2 晚
Sam 於 2024年3月11日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 優異

Andrew (Congresbury)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was lovely, full of character, warm & spacious, and easy to negotiate. Great location within Stratford upon Avon, though the car park seemed stretched.
於 2024 年 3 月住了 1 晚
Sam 於 2024年3月3日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

Neil

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月27日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

Mark

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月27日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

Daniel

讚好：整潔度、職員與服務和客房舒適度
Nice stay
Very nice hotel with great location. My only real criticism was that the room looked a bit tired and could do with updating
於 2024 年 2 月住了 2 晚
Sam 於 2024年2月24日的回應
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

8/10 不錯

Robert

讚好：整潔度、職員與服務和住宿狀況
Bathroom fixtures needed attention.
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月24日的回應
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 優異

Elcin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月19日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 一般

Sarah-Jane

家人同遊
不滿：整潔度和住宿狀況
In poor shape and not worth the price considering the options near by.
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月19日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 優異

Andy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really comfortable stay
Really comfortable stay, comfy bed great pillows. Lovely buffet breakfast, would happily stay next time we visit the RSC.
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月18日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

Paula

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月18日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 一般

真實旅客

讚好：職員與服務
Nice hotel, great location.
Lovely hotel, loved the main building which is very beautifully preserved to the Tudor period. We stayed in a standard double in the newer extension which was very tired, could have done with a make over but was very clean. The location of the hotel was perfect just a 10 minute stroll from the town centre.
於 2024 年 2 月住了 2 晚
Sam 於 2024年2月18日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that during your visit our staff looked after you. We thank you for your patience at this present time with regards to the decor and we are in the process of carrying out an internal refurbishment programme. We do hope that you come back again to visit us soon. Kind Regards, The Alveston Manor Team

10/10 優異

Kaye

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月18日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

6/10 一般

Debbie

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月11日的回應
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

4/10 欠佳

Julia

讚好：住宿狀況
不滿：職員與服務和客房舒適度
Cold Uninviting Room
This was our third stay at this hotel but we wont be visiting again. We booked in at 1pm but understandably the room wasn't ready so we just registered our car registration and went into the town..all fine..We returned at 5pm to a freezing cold room..no heating on or working ..It was early February so some heating was needed. We turned the radiator on and all it seemed to do was make a noise ! I actually videoed how noisy it was !! Even the towel heater in the bathroom wasn't on... Reception told us to run the water in the bathroom and the towel rail would come on!! It didn't ..which was no suprise. Had a word with the manager and she basically said they had to keep the energy bills down as we noticed even in the corridors it were cold.. Swimming pool area nice ..so we had a swim and shower in the spa as the bathroom was too cold in the morning.. On a positive note..Bed was huge and comfy.
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月11日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel and very convenient.
於 2024 年 2 月住了 3 晚
Sam 於 2024年2月11日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 欠佳

L

伴侶同遊
讚好：整潔度
I got charged £7 to park but was only informed of the charge the night before our stay, and not when I booked. The swimming pool was far too cold. There was a surcharge of £5 for scrambled egg and smoked salmon and eggs Benedict, which is ridiculous!
於 2024 年 2 月住了 1 晚
Sam 於 2024年2月11日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

4/10 欠佳

Anita

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月11日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 優異

Ian

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月11日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

Elaine

於 2024 年 2 月住了 1 晚
Sam 於 2024年2月11日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good base for RSC theatres
Perfect base for RSC theatres - nice walk across the river and you are there. Only downside was felt a little rushed at breakfast.
於 2024 年 1 月住了 1 晚
Sam 於 2024年2月2日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. We have passed on your comment regarding breakfast to the Food and Beverage Manager for her to address with hewr staff. Kind Regards, The Alveston Manor Team

8/10 不錯

Giles

伴侶同遊
讚好：設施服務
不滿：住宿狀況
LIKES: 1: We stayed on the top floor of the Coach House [the Hayloft]. The room was delightful: large, quiet, oak-beamed, clean, with a huge super-King double. 2: Reception was quick and friendly, and the Bar was quiet and comfortable 3: Breakfast was comprhensive; the eggs were done "just right". 4: The swimming pool and sauna were large and well-equipped. Right temperature; not too muc chlorine 5: The disposable slippers were a nice touch DISLIKES 1: No tea-making facilities in the room 2: Shower controls were incomprehensible, and didn't produce warm water 3: Carpets in public spaces were dull and tired 4: Many breakfast options were charged a supplement, on top of an already 'stiff' base price. 5: The dressing gowns provided were far too small. They didn't even cover my girlfriend,who is normal size 6: Parking was expensive, and far from the room. There were spaces close by, which we weren't told about OVERALL A four-star hote, that could - given the generally friendly and helpful staff - reach five star standards . . . . . . . were it not for the dead hand of MacDonald Hotels overall management
於 2024 年 1 月住了 1 晚
Sam 於 2024年2月2日的回應
We are sorry to see that your stay with us wasn't totally satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Tea and coffee making facilities are available in all bedrooms and are tucked away in the cupboard underneath the television in order to give guests more surface space. The other comments made have been passed on to the relevant departments to address as necessary and we do apologise. Kind Regards, The Alveston Manor Team

10/10 優異

Jude

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 1 月住了 1 晚
Sam 於 2024年2月2日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

Alan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Sam 於 2024年2月2日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

Mary

讚好：整潔度、職員與服務和住宿狀況
Lovely old building in beautiful grounds but in a totally convenient position for Stratford Upon Avon town. The staff were welcoming from the moment I arrived.
於 2024 年 1 月住了 1 晚
Sam 於 2024年2月2日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and our staff looked after you. We hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

Jude

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
A nice lovely hotel with good spa and gym
於 2024 年 1 月住了 2 晚
Sam 於 2024年1月28日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 欠佳

E

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月28日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

4/10 欠佳

Alister

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月14日的回應
We are sorry to see that your stay with us wasn't satisfactory - any feedback we receive is always taken seriously and we will ensure that the relevant departments are informed and act accordingly. Kind Regards, The Alveston Manor Team

10/10 優異

Michele

於 2024 年 1 月住了 2 晚
Sam 於 2024年2月2日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

10/10 優異

Christopher

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月14日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

Owen

於 2024 年 1 月住了 1 晚
Sam 於 2024年1月14日的回應
Thank you for taking the time to leave us a review on Hotels.com - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team

8/10 不錯

Lesley

家人同遊
讚好：設施服務
Lovely property close to town centre.
於 2023 年 12 月住了 1 晚
Sam 於 2023年12月29日的回應
Thank you for taking the time to leave us a review on Expedia - we are pleased to see that you enjoyed your stay with us and we hope to welcome you back again soon. Kind Regards, The Alveston Manor Team