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威爾康比酒店 - 貝斯特韋斯特頂級精選的評價

4 out of 5
威爾康比酒店 - 貝斯特韋斯特頂級精選
Warwick Road, Stratford-upon-Avon, England

評價

8.4

很好

10 分評分，優異；1000 則評價中有 485 則" "
8 分評分，不錯；1000 則評價中有 305 則" "
6 分評分，一般；1000 則評價中有 114 則" "
4 分評分，欠佳；1000 則評價中有 49 則" "
2 分評分，很差；1000 則評價中有 47 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

8.2/10 

設施服務

8.0/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

Kaoru

讚好：職員與服務和住宿狀況
飯店沒有冷氣，應該要放電風扇。
於 2017 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel and spa but poor check-in service
The hotel and the spa are really good which surrounded by beautiful view. I was thinking to come back here in summer with my parents. They can play golf and enjoy the spa. However, the staffs seem not well trained. When I checked in, the reception lady was multi-work. She only answered what I asked but didn't provide all hotel related information by herself. I did tell her that I don't have car and I have to depart at 7am next morning so how to do with my complementary breakfast? She said they will prepare "grab & go" for me. I saw her make a note but maybe she was writing something else, because the next day the reception gentleman had no idea about the breakfast, and the lady didn't book a taxi for me to train station! So I missed the only train which means I couldn't catch on Eurostar to France for a meeting! However, the taxi driver was so nice, he tried his all best to catch on the train at another station so I could finally arrive at London on time, I very very appreciated of what he did for me!! Although the hotel took the responsibility to pay for the taxi, but the overall service really has to be improved!

8/10 不錯

Hilary

伴侶同遊
讚好：整潔度
The building is tired , stair carpet threadbare. A shame as it’s a beautiful building. Needs TLC. We found the staff ok but inexperienced, they need more training. Our room was clean and comfortable. Gardens stunning. At breakfast there was a lot of people without food as they said they had run out.
於 2024 年 5 月住了 1 晚

10/10 優異

Megan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is a rural golf resort with very reasonable room prices. Lovely park like surroundings and gardens. Standard rooms had everything necessary including bottled water. 2 dining options, formal and casual bar meals. Bar meals were very nice. Had a table at the window with great views of the formal gardens and part of the golf course. The hotel is within a stately country manor, so while it was not an issue, there was no lift, and outside access doors were locked.
於 2024 年 5 月住了 1 晚

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Absolutely beautiful spa and grounds
於 2024 年 5 月住了 2 晚

4/10 欠佳

carl

家人同遊
不滿：住宿狀況
Room advertised was not available so moved to a different room that wasn’t the same standard as what was booked. Hotel asked us what exactly we wanted to which we replied what we booked. Hotel blamed Expedia for advertising the wrong room
於 2024 年 5 月住了 1 晚

10/10 優異

Christine

讚好：整潔度和職員與服務
不滿：設施服務
Lovely staff especially Alyssa & Tristram on reception
於 2024 年 5 月住了 1 晚

10/10 優異

Margaret

讚好：整潔度、職員與服務和住宿狀況
Fine
於 2024 年 5 月住了 1 晚

8/10 不錯

Terence

讚好：整潔度
於 2024 年 4 月住了 1 晚

10/10 優異

David (Sarasota)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Jacob

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brilliant stay, very welcoming service with every question and ask seen to rather quickly. Hotel is slightly out of Stratford which requires you to drive into the town centre which isn’t a major drama, but that coupled with road closures meant a 25 min delay in the drive back from the busy area of Stratford, which isn’t the hotels fault but is something to consider upon booking. The spa facilities which are included in the booking are top of the line and the very reason I selected this hotel, saunas and steam rooms as well as an indoor and outdoor hot tub made the stay truly worth it. The food and drinks on site at the hotel were very expensive so I recommend going into Stratford to eat and drink at a many number of nice restaurants and bars. Overall very nice stay and I would highly recommend it to couples planning a short get away.
於 2024 年 4 月住了 1 晚

10/10 優異

Tracey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
4 of us had a fabulous stay at this beautiful hotel. The setting and gardens were amazing. The staff were very welcoming and I phoned in advance to request the Jane Room as it was my sisters birthday who’s name is Jane and the lady I spoke to was very accommodating. (I had read a previous review where a guest had stayed in this suite) My sister said it was a lovely room and a thoughtful touch. Our room was lovely, but a bit dated and tired in places, as was the rest of the hotel, but this didn’t detract from the wonderful stay we had. We ate in the restaurant in the evening and the food was plentiful and tasty, but nothing special. However, we will definitely return.
於 2024 年 4 月住了 1 晚

10/10 優異

Andy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Opted for a short notice night away We knew the weather wasn’t going to be great, so we were looking for somewhere with a spa Has to be said, this is a lovely hotel with a fantastic spa Cracking value too The room was far better than I was expecting We will be back
於 2024 年 4 月住了 1 晚

2/10 很差

Leonard (Wallingford)

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
A completely disappointing experience. The entire place is past due for a total renovation, displaying clear signs of tiredness. The rooms are ok, but lack the attention to detail that they should have. The restaurant is atrocious, offering a mediocre selection, setting itself low standards and failing to achieve those. The spa, while functional, is also tired and needing redecoration. Ignore the claim of this being part of a “Premier Collection”: it is an unloved, three-star establishment at best, despite being in an impressive former family seat in lovely surrounds. I regret having booked this stay for should have been a happy celebration of a significant wedding anniversary.
於 2024 年 4 月住了 1 晚

8/10 不錯

Sean

家人同遊
讚好：整潔度、職員與服務和設施服務
Good value for multiple rooms.

8/10 不錯

simon

家人同遊
讚好：整潔度、職員與服務和設施服務
Hotel was ok..room was large but a little tired. The bathroom seemed to have a problem with the plumbing and was a bit smelly . Only view was ove the bins .
於 2024 年 3 月住了 2 晚

10/10 優異

Dr Hsueh-Han

讚好：整潔度、職員與服務、設施服務和住宿狀況
We were thrilled and amazed by how pretty the hotel and landscapig were. Staff were very friendly and services from checking in to dining were excellent. With special thanks to Alisa, she had made our stay unforgettable.
於 2024 年 3 月住了 1 晚

10/10 優異

Jane

於 2024 年 3 月住了 1 晚

8/10 不錯

Takahiro

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Chris

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Second time here, we returned to have a garden view to enhance our experience. We booked a garden view on expedia arrived and no garden view? this was down to expedia! The staff went above and beyond to alleviate our initial disappointment. We had a great experience, lovely setting and wonderful staff, shame about the view.
於 2024 年 2 月住了 1 晚

8/10 不錯

Nick

家人同遊
讚好：住宿狀況和客房舒適度
Theatre Stay
We stayed in an apartment. It was big with three double bedrooms, a lounge, dining area and kitchen, plus two bathrooms. We are a family of four and plenty of room for teenagers. Apartment was clean, but not spotless. Good underfloor heating and good comfy beds. Linen and towels all clean and fresh.
於 2024 年 2 月住了 1 晚

10/10 優異

Nizar

讚好：整潔度和住宿狀況
Top
於 2024 年 2 月住了 2 晚

10/10 優異

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯

kate

讚好：整潔度、職員與服務和住宿狀況
Lovely stay , great spa would definitely return
於 2024 年 2 月住了 1 晚

8/10 不錯

John

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

6/10 一般

Hazel

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The hotel is quite dated but this is made up for by helpful staff
於 2024 年 1 月住了 2 晚

8/10 不錯

Adam

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

David

Great place
於 2024 年 1 月住了 1 晚

10/10 優異

Tom

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bath plug didn’t work but the room and it’s athletics was brilliant
於 2024 年 1 月住了 1 晚

6/10 一般

Michael

於 2024 年 1 月住了 1 晚

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel and grounds. First visit and only stayed one night but will be back. Hotel was good value and enjoyed the restaurant and breakfast. Would appreciate lit signage at the hotel entrance (from both directions). We arrived at night, in the rain and a busy road so loads of oncoming car headlights. This made seeing the turn-off difficult. There is a lit sign for the golf club and chalets.
於 2024 年 1 月住了 1 晚

8/10 不錯

Heather

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, immaculately clean. Helpful and friendly staff. Room was very spacious and comfortable. Spa/Pool area relaxing. Only a couple of minor issues - bathtub plug didn't work properly so water kept draining. Buffet style breakfast -food was a bit overcooked(bacon &fried eggs) Other than that it was a lovely, peaceful hotel to dteybin with lovely surroundings.
於 2024 年 1 月住了 2 晚

10/10 優異

Mrs JMD

於 2023 年 12 月住了 1 晚

4/10 欠佳

Rebecca

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Underwhelming
Overall very disappointed, so looking forward to going here but it fell way short of our expectations. Beautiful building that hasn't been made the most of. Complete lack of information, no explanation regarding how breakfast works, where to go in the spa, there is no room service menu in the room, no information on treatments available. Lovely pool but no cleaners in sight, people were leaving bottles around the pool and in the changing room someone had even left an apple core in the lancarium(?) We had room service the first night after googling the bar menu, the pizza was burnt to a crisp but after an hour of waiting we were starving. Went to the bar our second night, unfortunately no vegetarian burger so pizza again, just as blackened as the first night. Our room was in the furtherest wing possible and down 2 flights of stairs but there was no offer of help with any luggage. Our tea and milks weren't refreshed for the second night. Lots of small things that spoiled what should have been a nice break. Will not be back.
於 2023 年 12 月住了 2 晚

8/10 不錯

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯

susanne

於 2023 年 12 月住了 1 晚

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A fine Welcombe!
Room clean & tidy. Food and drink excellent. Checking in & out was efficient. Staff helpful and friendly.
於 2023 年 12 月住了 1 晚

10/10 優異

Matthew

家人同遊, 親子同遊
於 2023 年 12 月住了 1 晚

10/10 優異

Alexandra

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Have driven by this hotel for years and finally got to stay. Absolutely fabulous. We will be back for longer.
於 2023 年 12 月住了 1 晚

8/10 不錯

Ariel

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Good overall
Gorgeous historic building which was magical to stay in during Christmastime. The staff in the whole were great, especially the wonderful restaurant staff. The spa had good facilities but is a little tired and could have been a lot cleaner and the changing rooms need refurbishing desperately. Food was great, bed very comfy but again the room whilst clean was a bit tired and could do with some TLC. The building itself is wonderful and I’d stay there again
於 2023 年 12 月住了 1 晚

6/10 一般

Mary

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 優異

sera (Rainham)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, tired in some places and some rooms in need of refurbishment but this doesn’t distract from the beauty of the building in any way, we had a fantastic two nights stay, all the staff were really friendly, polite and helpful. We only ate breakfast and dessert which were both of good quality ( fruit salad not the best) and plentiful. Wouldn’t hesitate to recommend or stay here again if in the area.
於 2023 年 12 月住了 2 晚

10/10 優異

Dudley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

A

於 2023 年 12 月住了 2 晚

8/10 不錯

leslie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good but missing attention to some details
Great value and good parkland location just a few mins from stratford. Reception & bar staff were great. Let down a little by lack of detail in room prep - had to ask for soap & some bedding - while sofa bed was missing the cushion base. Bar meals were fine. The atmosphere was relaxing but would have been even better if the lounge & bar areas had real fires.
於 2023 年 12 月住了 4 晚

2/10 很差

kelly

於 2023 年 12 月住了 1 晚

10/10 優異

Philip

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel.
Very good hotel close to Stratford. Staff were excellent.
於 2023 年 11 月住了 2 晚
Reservations 於 2023年12月5日的回應
Thank you so much for your great feedback, we do hope you can come to visit again.

8/10 不錯

David

於 2023 年 11 月住了 1 晚
Welcombe 於 2023年12月5日的回應
Thank you very much for the positive feedback, we do hope to welcome you back to the hotel in future

6/10 一般

Emma

讚好：整潔度
於 2023 年 11 月住了 2 晚
Welcombe 於 2023年12月5日的回應
We do hope you had a great stay with us, your feedback is valuable to us.

8/10 不錯

Marie

讚好：職員與服務
Lovely surrounding and friendly staff. However the rooms where shabby and the bathroom wallpaper was all stained.
於 2023 年 11 月住了 1 晚
Reservations 於 2023年12月5日的回應
Hello Marie,Thank you for your feedback. We are expecting a full refurb early next year which will give the hotel a massive face lift, we do hope you will be able to come back and see all the new and exciting changes. Once again we really do appreciate your comments.