Hello Tina,I was disappointed to see your poor scoring after your recent visit at the RED ROOF INN STROUDSBURG. You pointed out that the bed was hard along with other concerns. Your feedback is critical here at Red Roof as we try to provide enjoyable stays for all guests. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better.Thank you for voicing your concerns. All the best I your future travels.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Melvin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Stroudsburg and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Ian, Thank you for telling us about your stay at the Red Roof Inn Stroudsburg. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. The situation you described regarding the issue you highlighted is truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Brandy, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Stroudsburg. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Dhara, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Stroudsburg. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our clean, quiet and safe hotel, our brand new rooms and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Frank, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Stroudsburg and I are saddened to see your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Frank, Thank you for taking the time to tell us about your stay at the Red Roof Inn Stroudsburg. I am disappointed that your experience did not meet your full expectations, as you indicated that your room was dirty, the price was doubled along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Frank, Thank you for taking the time to tell us about your stay at the Red Roof Inn Stroudsburg. I am disappointed that your experience did not meet your full expectations, as you indicated that the area was loud with construction, the key cards had to be refreshed daily along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Thank you, Allison, for telling us about your stay at the Red Roof Inn Stroudsburg. I am glad you found our hotel to be fair enough, despite the noisy beds you encountered. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Frank, Thank you for telling us about your stay at the Red Roof Inn Stroudsburg. I am disappointed you had a less than satisfactory experience, prompting your 2/5 score. The situation you described regarding the Wi-Fi not being to your liking, no coffee in the lobby and all the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Kevin, Thank you for telling us about your stay at the Red Roof Inn Stroudsburg. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. The situation you described regarding your deposit is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear AntonyThank you so much for your fantastic feedback! We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us. Providing our guests with exceptional service and comfort is our top priority, and it's incredibly rewarding to know that we met your expectations.If there's anything specific that stood out to you or any way we can make your next stay even better, please feel free to share your insights. We truly appreciate your positive rating and look forward to welcoming you back for another outstanding experience.Thank you for choosing [Hotel Name]. We can't wait to host you again!Best regards,

Dear Monica Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review and would like to extend our sincere apologies for the inconvenience you experienced during your recent stay.We are truly sorry to hear about the unpleasant odor you encountered in your room. Please be assured that we take such matters seriously, and your comments have been shared with our housekeeping team for immediate investigation and remediation.Maintaining a clean and comfortable environment is our top priority, and we regret that we fell short of your expectations in this instance. We are committed to addressing this issue promptly to ensure that future guests do not encounter a similar experience.In the future, if you encounter any issues during your stay, please do not hesitate to contact our front desk immediately. We are here to assist you and will do our utmost to resolve any concerns to make your stay as enjoyable as possible.

Dear Mishell,Thank you so much for your fantastic feedback! We are thrilled to hear that you had a perfect 8 out of 10 experience during your stay with us. Providing our guests with exceptional service and comfort is our top priority, and it's incredibly rewarding to know that we met your expectations.If there's anything specific that stood out to you or any way we can make your next stay even better, please feel free to share your insights. We truly appreciate your positive rating and look forward to welcoming you back for another outstanding experience.Thank you for choosing Bridge Views Inn. We can't wait to host you again!Best regards,

Dear ledaThank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that our staff contributed to making it a pleasant one. Your kind words are truly appreciated, and we will be sure to share them with our team.We are thrilled that you found our accommodations to be satisfactory, and it's fantastic to know that you plan on returning. We look forward to welcoming you back to [Hotel Name] in the future. If there is anything specific you enjoyed or any additional feedback you would like to share, please feel free to let us know.Once again, thank you for choosing to stay with us. We can't wait to have the pleasure of hosting you again!Best regards,

Dear ScottThank you for taking the time to provide detailed feedback about your recent stay with us. We appreciate your honesty and value your insights as they help us identify areas for improvement.We're pleased to hear that you found the rooms clean and well-equipped, but we apologize for the inconvenience caused by the state of the windows. Your comment regarding the road noise is duly noted, and we understand the importance of a peaceful environment for our guests. We will explore ways to minimize this disturbance in the future.We also appreciate your observations about the bed comfort, and we will certainly look into ways to enhance this aspect of our accommodations.We understand that our current location may not have met your expectations, and we regret any inconvenience this may have caused. Regarding the ongoing remodeling, we are actively working on improvements, and we appreciate your patience during this period.We're sorry to hear that the breakfast options did not meet your expectations. Your feedback on this matter is valuable, and we will review our offerings to ensure a more diverse and satisfying selection for our guests.Concerning the absence of a bathroom in the lobby, we apologize for any inconvenience. We will evaluate the feasibility of adding this facility to enhance the overall guest experience.Thank you again for sharing your thoughts with us. Your feedback is essential as we strive to provide better experiences for our guests. If you have any further comments or suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,

Dear Amy Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your honest observations, and we apologize for any shortcomings you experienced during your overnight couple trip.We are pleased to hear that you noticed some upgrades in the room, particularly in the shower stall and bathroom vanity. However, we sincerely apologize for the condition of the shower curtain. Your description is concerning, and we assure you that we are addressing this matter with our housekeeping team to ensure such oversights are corrected promptly.The presence of a bottle opener on the bathroom vanity is not in line with our standards, and we appreciate you bringing this to our attention. We will investigate and rectify this to maintain the quality and comfort of our accommodations.We are also sorry to hear about the door being open upon your arrival. This is not acceptable, and we will review our check-in procedures to prevent such incidents in the future.As you mentioned, we are currently in the process of renovating some of our rooms, and your comments will be instrumental in ensuring that improvements are made where needed. Please be assured that your feedback is taken seriously, and we are committed to providing a better experience for our guests.We understand that your expectations were not met, and we would welcome the opportunity to make amends. If your travels bring you back to the area, we hope you will consider giving us another chance to provide you with the quality stay you deserve.Thank you for sharing your thoughts with us, and we appreciate your understanding.Best regards,

Dear DavidThank you for taking the time to provide feedback on your recent stay with us. We appreciate your insights, and we sincerely apologize for the challenges you faced in locating your room, especially during our ongoing painting project.Your suggestion about affixing temporary room numbers to the doors is well-noted, and we recognize the importance of clear and easy navigation for our guests. We will work on implementing this immediately to enhance the guest experience during the renovation period.We understand that finding your room easily is crucial for a smooth stay, and we regret any inconvenience caused by the difficulty you encountered. Please be assured that your comments are valuable to us, and we are committed to making the necessary improvements to ensure a more seamless experience for our guests.Thank you for bringing this matter to our attention, and we appreciate your understanding as we strive to enhance our services. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with an improved and more comfortable stay.Best regards,

Dear Virginia,Thank you so much for your fantastic feedback! We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us. Providing our guests with exceptional service and comfort is our top priority, and it's incredibly rewarding to know that we met your expectations.If there's anything specific that stood out to you or any way we can make your next stay even better, please feel free to share your insights. We truly appreciate your positive rating and look forward to welcoming you back for another outstanding experience.Thank you for choosing our hotel. We can't wait to host you again!Best regards,

I want to express my sincere apologies for the extremely disappointing experience you encountered during your stay at our hotel. Your feedback is deeply concerning, and I want to assure you that we take your comments very seriously.It is clear that you encountered a series of issues and inconveniences that should not have occurred, from being initially placed in the wrong room to the condition of the room you were eventually assigned. This is certainly not the standard of service and accommodations we aim to provide our guests.Regarding your request for reimbursement, I understand your frustration. I would recommend reaching out to the hotel's general manager or the highest-ranking management contact you can find. If you don't have their contact information, you can usually obtain it from the hotel's website or by calling the front desk and asking for the manager's contact details.Once again, I apologize for the series of issues you experienced during your stay, and I hope that you can reach a resolution with the hotel management. Your feedback is invaluable, and we appreciate your patience and understanding as we work diligently to address these concerns.Warm regards,

Thank you for providing clarification. If you have any specific questions or requests related to your stay or any other inquiries, please feel free to ask, and I'll be happy to assist you to the best of my ability. Your satisfaction is important to us, and we are here to help with any information or assistance you may need.

Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and insights.We're pleased to hear that you found the room spacious and clean, and that the king size bed provided a comfortable night's rest. However, I apologize for the issue with the blown light in the nightstand and for the limited options during breakfast. Your feedback is important as it helps us identify areas for improvement.Regarding breakfast, it's possible that arriving close to the end of the service hours may have affected the availability of some items. We will review our breakfast offerings and timing to ensure a more satisfying experience for our guests.If you choose to stay with us again in the future, please feel free to reach out to our front desk with any specific requests or preferences you may have, and we will do our best to accommodate them.Once again, thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for an improved experience.Warm regards,