Pictures of hotel room on app must be modified! The real room condition much lower than even motel when we travel through Canada! Terrible service looks like only one guy taking care off whole hotel! All facilities very very very poor!
I wish I could give it no stars. When we arrived outside of the building, I did not want to go in. Property is located downtown right across from memorial park where all the homeless drug addicts are. From the outside the curtains looked yellow and the windows were old. I made attempts to cancel however the room was non refundable so against my better judgment we stayed the night.
After checking into our room , we noticed how musty and old the building and room was. We could not find a decent temperature on the shower and the water drained slowly. I felt dirty coming out of the shower.
The room is filled with poor fix ups seen throughout the room. Water damage, bad paint and repair jobs.
Blankets and pillows are old and outdated.
We asked for an extra blanket due to the room being cold. Was told one would come up in an half hour but no one ever came.
As we were leaving to check out we overheard two cleaning lady’s talking. One advised that a guest had puked all over the shower curtain and bathroom.
My husband used the side stair well to exit the building to smoke and he told me that it was dirty..
From his last smoke at night to his morning smoke there was drug paraphernalia. Someone was smoking pills in the hallway on tin foil - she attached pictures.
When we confronted the owner, Vena acted surprised that there was drug use happening in the hotel and told us she would look at the cameras. We paid 216 for one night and wanted at least a partial refund back but told u
Sandra
於 2024 年 3 月住了 1 晚
4/10 欠佳
Carlos
2024年3月24日
讚好:整潔度
不滿:住宿狀況
Carlos
於 2024 年 3 月住了 2 晚
6/10 一般
Charlene
2024年2月26日
Charlene
於 2024 年 2 月住了 2 晚
4/10 欠佳
Kali
2024年2月15日
Kali
於 2024 年 2 月住了 1 晚
2/10 很差
Sachi
家人同遊
2024年2月4日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Do yourself a favour and DO NOT stay at this property. There were host of issues at this property:
Breakfast: They serve expired food at the breakfast. Milk was expired. Please make sure you taste everything before feeding your kids. I had to suffer all day long with stomach problems.
Front Desk: Rude and unfriendly. Charged us extra on our credit card and cannot even provide an email copy of the charge.
Room: Lamps did not work. Heat was blowing cold air from one side. Heater made loud sounds as if we were sleeping next to a freight train.
Hotel: Run down, dingy and dirty.
Never staying at Best Western again. Will definitely go to a Hilton or Marriott brand hotels.