It was my wife and my first visit to Sun Valley area. One of the most beautiful places we have seen. We were lucky to find Sally and Terry's condo. It was clean and had everything we need for our stay. I would stay there again if we ever visited Sun Valley. They did give us directions on getting to the condo and accessing the keys for the unit. I'm 66 years old and not the best at using computers and iPhone, so I did call Sally 2 times to help get me in front of the unit, access the key pad and help connect to the internet. Both times, Sally answered the phone right away and walked me through the steps I need. Thank you Sally!!!!! I would highly recommend their unit!!!!