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珮伯斯努薩渡假別墅的評價

4 out of 5
珮伯斯努薩渡假別墅
Little Hastings Street, Noosa Heads, QLD

評價

8.8

優異

10 分評分,優異;1000 則評價中有 557 則" "
8 分評分,不錯;1000 則評價中有 302 則" "
6 分評分,一般;1000 則評價中有 86 則" "
4 分評分,欠佳;1000 則評價中有 33 則" "
2 分評分,很差;1000 則評價中有 22 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Sok Leng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Ching-Yu (Brisbane)

讚好:整潔度、職員與服務和客房舒適度
Good experience
The entrance from Viewland Drive is not really convenient for going to Hasting Street. However, rooms are big enough and quite comfortable, staffs are very kind. I left a bag in the room after checked out and they helped me to find it back in efficiency.

10/10 優異

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property! Outstanding food on Hastings street!
於 2024 年 4 月住了 2 晚
Luiz 於 2024年5月2日的回應
Dear William,Thank you for your kind feedback! We're thrilled to hear you found our property beautiful. We're also pleased that you enjoyed the outstanding food options on Hastings Street during your stay.Looking forward to welcoming you back for another exceptional experience!Warm regards,Luiz MagalhaesFront Office Managerluiz.mag@peppers.com.au

10/10 優異

Paola

讚好:整潔度、職員與服務、設施服務和住宿狀況
I LOVE THIS PLACE! I WILL BE BACK!
於 2024 年 2 月住了 6 晚
Luiz 於 2024年5月2日的回應
Dear Paola,Thank you for your enthusiastic feedback! We're thrilled to hear that you loved your stay with us at Peppers Noosa Resort & Villas.Looking forward to welcoming you back for another wonderful experience!Warm regards,Luiz MagalhaesFront Office Managerluiz.mag@peppers.com.au

6/10 一般

Angela

伴侶同遊
讚好:職員與服務
The property needed some TLC repairs and cleaning. Although the property facilities are good and in a wonderful green leafy location, the property itself seemed like it wasn’t taken care of. Our room was nice but a little dirty, the beside lamps, filthy and dusty. The panel surrounding the microwave fell off, the ceiling in the room dusty, bathroom sink had a fine spider cracks running through it, with other areas in bathroom that were worn and chipped. Our front door handle was floppy and the bathroom near the restaurant the whole plate on the wall where you flush, just fell off the wall after flushing, the paper towel dispensers were all rusty and the chair paddings and lounges in the bar area, there were multiply dirty stained chairs. It was a real shame as the resort had great facilities and was only 14yrs old, however it looked older because of the condition it was in. We enjoyed the location and the buggy down to Hastings street, spotting an echidna on the property was a highlight of our stay.
於 2024 年 4 月住了 2 晚
Luiz Magalhaes 於 2024年4月29日的回應
Dear Angela,Thank you for taking the time to share your feedback with us. I'm pleased to hear that you enjoyed the wonderful location and our resort's facilities.However, I sincerely apologize for the issues you encountered during your stay. Your comments regarding the cleanliness and maintenance of the property have been noted, and we will address them promptly to ensure a more enjoyable experience for our guests.I'm delighted to hear that you spotted an echidna on the property; nature's surprises are indeed a highlight of our location.If you have any further concerns or if there's anything we can do to assist you, please feel free to contact me directly at luiz.mag@peppers.com.au.Warm regards,Luiz MagalhaesFront Office ManagerPeppers Noosa Resort & Villasluiz.mag@peppers.com.au

8/10 不錯

Douglas

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 4 月住了 4 晚

2/10 很差

Amanda

One of the travellers had emergency brain surgery 10 days prior to travel. We cancelled the trip through Expedia and directly through Peppers Noosa - despite that we still have received feedback forms. And a refund was refused despite tragic circumstances. You should be ashamed Peppers.
於 2024 年 4 月住了 3 晚
Luiz Magalhaes 於 2024年4月22日的回應
Dear Amanda,Thank you for sharing your feedback regarding your recent experience with Peppers Noosa Resort & Villas. I am genuinely sorry to learn about the challenging circumstances surrounding your cancelled trip.Upon thorough investigation, we discovered that our team attempted to contact you early to double-check the bedding configuration and left a voice message. Additionally, it's important to note that neither Expedia nor our Central Reservations team reached out to us regarding your cancellation, leaving us unaware of the situation.Regrettably, the booking rolled over as a no-show due to the lack of communication. However, we understand the sensitivity of your situation .Please contact us directly to discuss this matter further, and we will do our utmost to assist you.Warm regards,Luiz MagalhaesFront Office Managerluiz.mag@peppers.com.au

10/10 優異

Layla M

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always best for location and balance of quality apartments
於 2024 年 4 月住了 5 晚

10/10 優異

Sujata P

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great location. It is central to everything that Noosa and Hasting street has to offer. It’s a 10 minute walk (or a free golf cart shuttle) to a great beach, restaurants and bars. Loved the breakfast buffet. The resort is next to the national park so it felt like we were in a rain forest. We would love to come back!!!!
於 2024 年 4 月住了 3 晚
Luiz Magalhaes 於 2024年4月29日的回應
Dear Sujata,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our central location, beach access, and breakfast buffet. It's wonderful to know that you appreciated the natural beauty of our surroundings. We look forward to welcoming you back for another memorable stay!Warm regards,Luiz MagalhaesFront Office ManagerPeppers Noosa Resort & Villasluiz.mag@peppers.com.au

6/10 一般

Jillian

讚好:職員與服務
不滿:整潔度
於 2024 年 2 月住了 1 晚

6/10 一般

Amber

讚好:職員與服務
不滿:住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Danny

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This place felt like paradise! It was beautifully surrounded by tons of trees and flowers. We felt like we were in a rainforest. All the staff was super helpful friendly, and went out of their way to make sure that our needs were met. The morning buffet breakfast was fantastic. It was close to the beach as well as the coastal trail in Noosa National Park. I wish we could have stayed longer!
於 2024 年 2 月住了 2 晚

8/10 不錯

Pam

親子同遊
讚好:職員與服務和設施服務
不滿:整潔度
Everything was good except for cleanliness, that's definitely not great so I would recommend taking care of that.
於 2024 年 2 月住了 9 晚

8/10 不錯

Denise

讚好:整潔度、職員與服務和住宿狀況
I always love staying at Peppers Noosa. The room I had location was awkward to manage with suitcases and steps .
於 2024 年 2 月住了 2 晚

10/10 優異

Terry

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚

10/10 優異

Gary

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is Good
於 2024 年 1 月住了 4 晚

10/10 優異

Brett

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super spacious villa close to all amenities. Could have done without the water blasting all day though.
於 2023 年 11 月住了 5 晚

8/10 不錯

James

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Nice rooms
於 2023 年 11 月住了 5 晚

8/10 不錯

Peter

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Located in a subtropical rainforest so no views of the ocean. Walk or catch the buggy down to Hastings Street for shops and restaurants. Unfortunately the resort and facilities are certainly in need of refurbishment as the rooms are outdated and furnishings in need of replacement. Not the five star resort we were expecting. Well and truly overpriced.
於 2023 年 11 月住了 1 晚

10/10 優異

Sharon

家人同遊
讚好:整潔度、職員與服務和設施服務
Being in the national forest and beach and shops
於 2023 年 11 月住了 3 晚
Sandy 於 2023年11月22日的回應
Thank you Sharon for taking the time to review our Resort.

8/10 不錯

Micheleine

讚好:整潔度和職員與服務
於 2023 年 10 月住了 6 晚
Sandy 於 2023年11月22日的回應
Thank you for your review.

10/10 優異

Gene

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great resort which is an easy walk to Hasting St although there is a bit of a hill to climb. Of course there's the buggy service but just remember to ask for a buggy pass in case they don't give you one, so you can avoid an awkward conversation with the buggy driver.
於 2023 年 10 月住了 3 晚
Jennifer, Peppers Front Office 於 2023年10月27日的回應
Dear Gene,Thank you for your review. We're pleased to hear that you had a great resort experience and found the location convenient for an easy walk to Hastings Street, even though there's a bit of a hill to navigate. We appreciate your tip about requesting a buggy pass, and we'll ensure our team provides this information more proactively to avoid any inconvenience for our guests.We hope to welcome you back for another enjoyable stay, and if you have any specific requests or feedback, please don't hesitate to reach out to our team.Best regards,

10/10 優異

Lillian (Winnipeg)

讚好:整潔度和住宿狀況
於 2023 年 10 月住了 2 晚
Jennifer, Peppers Front Office 於 2023年10月27日的回應
Dear Lillian, Thank you for the kind review. We're delighted you enjoyed your stay. We look forward to hosting you again in the future.Sincerely,

10/10 優異

Stacey Roseanne

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay! Brilliant location and facilities...loved the buggy up and down the hill for restaurants and shopping. Would definitely stay there again.
於 2023 年 9 月住了 5 晚
Melita Martin 於 2023年9月14日的回應
Dear Stacey,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Sincerely,Melita MartinFront Office Assistant Manager

10/10 優異

Vandhana

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It had everything we needed and located at a good spot to be able to walk to the main street, for eating & shopping and the beach.
於 2023 年 9 月住了 6 晚
Melita Martin 於 2023年9月14日的回應
Dear Vandhana,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Sincerely,Melita MartinFront Office Assistant Manager

10/10 優異

ELIZABETH

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 6 晚
Melita Martin 於 2023年9月14日的回應
Dear Elizabeth,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Sincerely,Melita MartinFront Office Assistant Manager

6/10 一般

Andrew

讚好:整潔度
/
於 2023 年 8 月住了 3 晚
Ehsan 於 2023年9月1日的回應
Thank you so much for your review and feedback! We're absolutely delighted! We appreciate you taking the time to leave your feedback, as it is very valuable to us. We have taken your comments on board in order to improve our guests' experience.We are thrilled you had such a memorable Noosa holiday and trust you made many wonderful memories.Thank you again and looking forward to having you come stay with us again soon!Kindest Regards,Ehsan, Peppers Front Office

6/10 一般

michael

家人同遊, 多人同遊
讚好:整潔度和住宿狀況
Dinner was too expensive, not that good and same menu every night, inexperienced waitresses, food took too long to arrive, with delays for each person (8 of us) receiving our food. Breakfast buffet was ok but ordinary, same each day.
於 2023 年 8 月住了 4 晚
Ehsan 於 2023年9月1日的回應
Thank you kindly for your review of your recent stay with us here at Peppers Noosa! We appreciate you taking the time to leave your feedback, as it is very valuable to us. I will be sure to pass your comments along to the Team in order for us to improve our guests' experiences. Thank you again!Kindest Regards,Ehsan, Peppers Noosa Front Office

8/10 不錯

Peter

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is very good except the furniture in the lounge room in our apartment needs to be steam cleaned as it was a bit grubby.
於 2023 年 8 月住了 2 晚
Ehsan 於 2023年9月1日的回應
Thank you kindly for your review of your recent stay with us here at Peppers Noosa! We appreciate you taking the time to leave your feedback, as it is very valuable to us. I will be sure to pass your comments along to the Team in order for us to improve our guests' experiences.We trust you had a wonderful Noosa holiday and hope to see you again soon.Thank you again!Kind Regards,Ehsan, Peppers Noosa Front Office

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great comfortable stay
We had a great stay in an enormous 3 bedroomed unit. Comfortable with modern appliances and ample crockery/ cutlery etc. Great sea view. Nice lap pool and family pool with gym and spa
於 2023 年 8 月住了 2 晚
Josh 於 2023年8月23日的回應
Dear David, So glad to hear you enjoyed your stay so much! we hope to see you around again soon!Warm Regards Joshua

8/10 不錯

Peter

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Weekend away
於 2023 年 8 月住了 2 晚
Josh 於 2023年8月23日的回應
Dear Peter, Thank you for taking the time to leave a review.We hope you enjoyed your stay with us and look forward to seeing you again soon.Warm Regards Joshua

8/10 不錯

Sebastian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Josh 於 2023年8月23日的回應
Dear Sebastian,I am happy to see overall you enjoyed your stay! We look forward to seeing you around the resort again soon.Warm Regards Joshua

10/10 優異

Zoe

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Lovely stay, great location and helpful staff
於 2023 年 7 月住了 3 晚
Josh 於 2023年8月23日的回應
Dear Zoe,Thanks for leaving your great review! Thank you for your business and we look forward to having you back soon! Warm RegardsJoshua

8/10 不錯

Judith

讚好:職員與服務
不滿:整潔度
於 2023 年 6 月住了 5 晚
josh 於 2023年8月23日的回應
Dear Judith.I am glad to see overall you enjoyed your stay here at Peppers Noosa. We hope to see you around the resort again soon.Warm Regards Joshua

10/10 優異

Sarah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Will stay again
Friendly staff, very comfortable room, close to restaurants and shops
於 2023 年 6 月住了 1 晚
Melita Martin Front Office Assistant Manager 於 2023年6月29日的回應
Dear Sarah,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Warm Regards,

2/10 很差

Colleen

家人同遊
不滿:職員與服務和客房舒適度
於 2023 年 6 月住了 2 晚
Josh 於 2023年8月23日的回應
Dear Colleen, I am sorry to see your experience at Peppers Noosa didn't meet your expectations. If you would like to elaborate any further to assist us in improving our future guest experiences please reach out directly to us here at Peppers Noosa. Warm Regards Joshua

10/10 優異

Russell

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Quiet with nice rainforest backdrop
於 2023 年 6 月住了 2 晚
Melita Martin 於 2023年6月29日的回應
Dear Russell,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Warm Regards,

10/10 優異

Mike

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Beautiful area and accommodation
於 2023 年 5 月住了 1 晚
Jennifer Allen 於 2023年5月27日的回應
Dear Mike,Thank you for taking the time to leave a review of your recent stay with us here at Peppers Noosa Resort. I trust you made some memorable memories here and hope to see you back here in paradise very soon. Kind Regards,Front Office Assistant MangerJennifer Allen

10/10 優異

RANDI

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Lucy - Reception 於 2023年5月27日的回應
Hi Randi,Thank you for your wonderful review. We appreciate the feedback and hope to welcome you back sometime in the future.Kind Regards,Reception

10/10 優異

Liam

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great spot
於 2023 年 5 月住了 1 晚
Lucy - Reception 於 2023年5月27日的回應
Hi Liam,Thank you for your wonderful review! We appreciate your feedback and truly hope to welcome you back sometime in the future.Kind Regards,Reception

8/10 不錯

Robert

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
The bed was like sleeping on the floor. Reception staff are rather cold and unfriendly.
於 2023 年 5 月住了 2 晚
Jon 於 2023年5月9日的回應
Hi Robert,Thank you for taking the time to provide us your feedback. I am very sorry to hear your disappointment as we are always wanting our to guests to have an experience to remember.If you would like to provide me with more infomation about the staff that you felt were not warm or receptive please do not hesitate to contact me as I do not find that acceptable.Thank you againJon CoppolaFront Office ManagerPeppers Noosa Resort and Villas

10/10 優異

Kiriakos

於 2023 年 4 月住了 5 晚
Melita Martin 於 2023年5月28日的回應
Dear Kiriakos,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Warm Regards,Melita MartinFront Office Assistant Manager

10/10 優異

Siddharth

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 2 晚
Melita Martin 於 2023年5月28日的回應
Dear Siddharth,Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.Warm Regards,Melita MartinFront Office Assistant Manager

4/10 欠佳

Kally

伴侶同遊
The rooms are not soundproof which is disappointing We asked to move rooms as our wet areas had a ‘sewerage’ smell. The breakfast was the same every morning Really boring & disappointing Our TV & washing machine didn’t work. Apart from being nestled in the beautiful rainforest the actual building/structure felt like barracks tbh! We would definitely look at alternative accommodation next time.
於 2023 年 4 月住了 5 晚
Jennifer Allen 於 2023年5月6日的回應
Good Evening Kally,Thank you for taking the time to share your experiences with us. We are very fortunate here at Peppers Noosa to be surrounded by the very best that the area has to offer, so I am delighted to hear that you enjoyed our beautiful location. I do sincerely apologise that you had issues with your room. I will be sure to have these comments reviewed with priority. Thank you again for sharing your feedback and I hope in future you will give us the opportunity to better serve you.Kind Regards,Front Office Assistant ManagerJennifer Allen

2/10 很差

Vikki

多人同遊
讚好:住宿狀況
不滿:整潔度、職員與服務和設施服務
Mouldy bathrooms, roll away bed was a very thin mattress, wasn’t made up when we arrived waited hours for it to be ready. Far too small room for 3 people
於 2023 年 4 月住了 1 晚
Peppers Noosa 於 2023年4月19日的回應
Dear Vikki,Thank you for taking the time to share your feedback. , The 1 bedroom apartments are actually suited for 2 guests. Booking directly with our property we would have not offered that as an option for 3, we would have offered a 2 bedroom apartment which is more spacious. On your departure. I did take off the charge for the roll away and I contacted the company that supplies them to inform them of your feedback which they were grateful for.Thank you again for your feedback Kind RegardsJon CoppolaFront Office ManagerPeppers Noosa Resort and Villas

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely Stay. Will be back!
Always a great stay at Peppers Noosa. I was staying in the "Sands" building and the room was lovely. Parking was a breeze and my 2 bedroom apartment was spacious and had everything I needed, was clean, besides a little bit of dust in a couple of places, but that's definitely being picky. Will be back!
於 2023 年 3 月住了 2 晚
Jennifer Allen 於 2023年5月5日的回應
Thank you for taking the time in providing us with some lovely feedback.I trust you had a memorable stay with us and i am thrilled to hear everything was a easy breeze for you while holidaying with us. I will be sure to let my housekeeping team know of the dust you found and hopefully will see you back in paradise in no time.Kind Regards,Front office assistant managerJennifer Allen

8/10 不錯

Marina

伴侶同遊
The best part of this property was breakfast and the staff who worked there. The staff were very friendly, plenty of variety of food, staff so friendly. The accommodation was good but needed a lot of cleaning before checking in. Especially balcony area and floor tiles in the kitchen, bathroom and the corridor. Seems like it’s up to the guest to keep the room clean. The staff at the resort need to be more friendly. Last year I mentioned that there were not water at the reception area and this year it was the same problem. The positive thing that we could get plenty of towels and kitchen utensils if we needed.
於 2023 年 3 月住了 8 晚
Jennifer Allen 於 2023年5月5日的回應
Good evening Marina,Thank you so much for taking the time to leave us a review of your recent stay at Peppers Noosa Resort & Villas. We appreciate your feedback, and am delighted to hear that you enjoyed your holiday. I am extremely sorry that you found your room in the condition that it was i'll be sure to pass these comments along to the team so we can better improve our delivery of services.Warm Regards,Front Office Assistant Manger Jennifer Allen

8/10 不錯

Patrick

家人同遊, 親子同遊, 伴侶同遊
於 2023 年 3 月住了 2 晚
Jennifer Allen 於 2023年5月6日的回應
Dear Patrick,Thank you so much for taking the time to leave us a review of your recent stay at Peppers Noosa Resort and Villas. We appreciate your feedback. I trust you had a lovely stay and will hopefully join us again soon,Kind Regards,Front Office Assistant ManagerJennifer Allen

10/10 優異

Joanna

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The only thing I can say is that the pool wasn’t very clean. Otherwise everything was super perfect.
於 2023 年 3 月住了 3 晚
Jennifer Allen 於 2023年5月6日的回應
Good Evening Joanna,Thank you for taking the time in reviewing your recent stay with us here at Peppers Noosa Resort & Villas. I'm very sorry you found the pool unclean. I have noted this across to the relevant departments so we can take better care of our common areas.I trust you had a lovely stay and do hope to see you back here very soon. Warm Regards,Front Office Assistant Manager Jennifer Allen

4/10 欠佳

Christine

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
out dated apartments
於 2023 年 3 月住了 4 晚
Jon 於 2023年3月22日的回應
Dear Christine,Thank you for taking the time to provide is your feedback. I have shared your comments with our owner's relations manger as all our units are individually owned. We are also in the process of auditing the rooms and providing feedback to the owners about upgrades. Thanks you again for your time and we do hope to see you again.Kind RegardsJon CoppolaFront Office ManagerPeppers Noosa Resort and Villas