The property itself was well positioned as it was close to all ammenities with a lovely view also. However, the managing agent - Sunshine Coast Getaways- treated us very poorly indeed, as they accused us of withholding the key to the property upon our departure. With no reception desk to the property, the key was collected from and returned to a lock box with combination code. Instructions provided to us were followed, with the key returned upon departure as directed. However, my husband received a very rude phone call from the agency stating their cleaner could not find the key and that the key was required due to “guests arriving “ that day. When I contacted the agency, I received an apology- the cleaner had, apparently, only “shaken “ the lock box and assumed the key was not within. I am astounded as to why the cleaner did not open the box, and more so that the agency did not direct the cleaner to do so. Instead, we were made to feel like criminals. The apology was too little too late, and has left us with a most unpleasant feeling after what should have been a pleasant experience for our little family. I would recommend that the agency, in future, asks the appropriate questions of the cleaner to ascertain the facts, and speaks with respect to guests. I would also recommend that guests photograph or video their placement of the key in the lock box and forward this to the agency if they desire no repeat of such a debacle.
