Phu Quoc Suoi Tranh Waterfall Hotels

"We did not get early Chekc in and even after telling in advance about adults and kids they charged us for extra bed They did not even give us extra water bottle "

"Quite average and staff hard to communicate with "

"Good"

"Great location. Would recommend "

"Staff was very nice. Breakfast was excellent. Pool was dirty. A lot of insects in the area and some in the room as well."

"the room and other facilities are great! however, the procedure of checkin and checkout seems to be improved. all the time we saw the people queued up there. And, breakfast time we had to wait for more than 20 mins. so uneasy to many of us."

"It’s a old villa but clean. Breakfast was ok. The service was bad. We had to wait long for the buggy pick up while the hotel itself is not really that big, I think it’s because there was only 1 driver. The staff were quite impatient, very rude. This is the second hotel we stayed during our trip; we chose both villas; so it’s easy to compare our experiences. We stayed here for 3 nights after Xmas, I don’t recommend this hotel. We only chose it because short of availability during high season."

"Spa was very good, staff very friendly. Amazing hotel "

"Our stay was mostly average, but unfortunately we faced some serious cleanliness and safety concerns. After check-in, we found a dead cockroach and a dead lizard inside the room, which was quite unpleasant and disappointing. Additionally, the front door did not feel sturdy and could be opened easily even after locking, which made us uncomfortable from a security perspective. However, I do appreciate the prompt response from the front desk and staff whenever we raised a concern. Their service and quick action were the only positive aspects of our stay. Overall, I hope the management improves room maintenance, cleanliness, and security for future guests."