Dear Guest, Thank you for the great review of our hotel Novotel Surabaya Hotel & Suite. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

Dear Guest , We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel

Dear Sir/Madam, Greetings from Novotel Surabaya Hotel and Suites Thank you for choosing our hotel as your preferred accommodation during your time in the city. We feel grateful that you have taking your time to share with us your memorable experience and we are very excited to receive a positive feedback. Surely, this will become an acknowledgement for the team's effort as we will share this message to them. Again, we hope that you continue to choose the hotel as your preferred accommodation. Thank you Sincerely, Ganjar Laksmana

Dear Ms. Shih Hsiu, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana

Dear Sir/Madam, Thank you for the constructive review given to Novotel Surabaya Hotel & Suites. I sincerely apologize for the inconvenience caused during your stay with us and rest assure that we'll evaluate internally for further improvement. I hope it will not deter you to visit us again in the near future.

Dear Parag, I sincerely apologize for all the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Following your concern, kindly to inform that we did purchase linen (including towel), however I am sorry if somehow we couldn't provide this during your stay. In regards to the water pressure, engineering team regularly implement the periodical maintenance tough once again, we were failed to show the proper result this time. Thank you and I wish you all the best on your next trip.

Dear Donna, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Please assure that we'll work efficiently to improve our service and facilities. Thank you.

Dear Rukuh, Kami berterima kasih atas komentar positif yang diberikan kepada Novotel Surabaya Hotel & Suites. IT tim kami telah menindak lanjuti perbaikan internet untuk memastikan koneksi yang baik, kami juga menyediakan penambahan band witch apabila diperlukan dengan harga yang wajar untuk keperluan tamu kami yang terhormat.

Dear Sir/Madam, Thank you for your feedback. Kindly to inform that actually we do have large parking area but I am sorry if somehow during your stay we were failed to provide so. I sincerely hope the best on your next trip.

Dear Heriyanti, Thank you for the feedback given to Novotel Surabaya Hotel & Suites.

Dear Motoyasu, Thank you has chosen our hotel as your home during your visit at Surabaya.We are happy to serve you and wish you will be back to our hotel to stay. Warm Regards Ruzi Okta Febrian Room Division Manager

Dear Mr Andrew, Thank you has chosen our hotel as you home during your Visit to Surabaya.We wish you have memorable stay with us and wish you will coming back. Warm Regards Ruzi Okra Febrian Room Division Manager

Dear Mr Henry, Thank you has taking your time to inform us about your experience stay at our hotel.We are sure we were do upgrade your room type as your wish and we do apologize still your expectation.We are serve our room as usual our standard. Your comment about the breakfast was crowded we are say thanks and we are concern to minimize the number of people during the breakfast time.once again thank you and we will learn to make everything is better and convince to all our guest. Best Regards Ruzi Okta Febrian Room Division Manager

Dear Guest, Thank you has taking your time to create some good review about our hotel & Service.We are glad to see you positive review that our service from our staff is meet your expectation.We wish to see you very soon to coming back at our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has coming and stay at our hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review that you was enjoy at our hotel.We will share your comment to our team and hope to see you very soon to stay back with us. Best Regards Ruzi Okta Febrian Front Office Manager

Dear Mr.Marius, Thank you has taking your time to create some positive review about our hotel facilities and service.We are glad to see your review that you were enjoy to stay with us.Your satisfied is our goal to service you with our professional manners.Hope to see you very soon to stay back at our Hotel Novotel Surabaya Hotel & Suite. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has taking your time to share with us your experience stay during your stay at Novotel Surabaya Hotel & Suite.We will inform to evan our Front Office Supervisor that was handling you with his professional manners. We wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has coming and choose our hotel for stay during your visit at Surabaya.We are glad to see that you has happy to stay with us.Your positive comment surely we will share to our team that will boost our spirit to keep our best service. Wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you has taking your time to create some positive review about our hotel product and warm service from our staff.We are glad to see you review and surely we will share to our team to boost our spirit to always give our best. Hope to see you very soon to stay back at our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

Dear Mrs Yuni, Thank you has taking your time to create some review about our Hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review and sure we will share it to our team member to boost our spirit to keep our best service to our guest. We are waiting you coming back for stay as soon. Best Regards, Ruzi Okta Febrian Front Office Manager

Dear Ms Novi, Thank you has taking your time to create some positive review about our Hotel.We are happy to see your review and surely it will boost our energy to give more better Service. Hope to see you very soon to welcome back to Our Hotel. Best Regards, Ruzi Okta Febrian Front Office Manager

Dear Guest, Thank you for the great review of our hotel Novotel Surabaya Hotel & Suite. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

Dear Mr. Mia, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Timothy Gabriel Ast Front Office Manager

Dear guest, Thank you for your positive reviews about our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Timothy Gabriel Ast Front Office Manager

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager