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古本 - 泗水桑緹卡頂級酒店的評價

4 out of 5
古本 - 泗水桑緹卡頂級酒店
JL. Raya Gubeng No. 54, Surabaya, East Java

評價

9.0

卓越

10 分評分，優異；82 則評價中有 39 則" "
8 分評分，不錯；82 則評價中有 39 則" "
6 分評分，一般；82 則評價中有 2 則" "
4 分評分，欠佳；82 則評價中有 2 則" "
2 分評分，很差；82 則評價中有 0 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

junrong

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 1 晚
Guest Relation 於 2022年8月4日的回應
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we looking forward to having you again as a guest in our hotel. Warm regards, General Manager

8/10 不錯

junrong

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 1 晚
Guest Relation 於 2022年8月4日的回應
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we looking forward to having you again as a guest in our hotel. Warm regards, General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
The hotel is convenient for you to train station.
The hotel is convenient for you to train station and keep tidy, provide good service. The front desk hotel staff is polite and good arrangement for room check-in service.

10/10 優異

TE YU (TAIWAN)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Must stay in Surabaya
It is a good hotel with new facilities and very friendly front desk staff.

10/10 優異

TE YU (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice service and good facilities with live music bar.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

8/10 不錯

Albertus (Burnaby)

讚好：整潔度、職員與服務、設施服務和住宿狀況
It's close to Siloam Hospital. Near city centre. Food options are great. Location-wise great. Pool and gym are small. Pool have no dress code, I saw a kid swimming with no clothes, kinda off putting. Cleanliness generally ok/acceptable but definitely could have been better.
於 2024 年 5 月住了 2 晚

8/10 不錯

Eduard

讚好：整潔度、設施服務和住宿狀況
De kamer die ik had was wat gehorig. Voor de rest prima hotel
於 2023 年 11 月住了 2 晚
Reservation 於 2023年11月28日的回應
Dear Mr Eduard,Warmest greetings from Hotel Santika Premiere Gubeng SurabayaThank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed your stay, and your feedback was a valuable comment for us. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you.Once again, thank you and we look forward to welcoming you back shortly.Warm regards,General Manager

4/10 欠佳

Hyun

讚好：整潔度和客房舒適度
不滿：職員與服務
별로입니다
방에 크고 좋았지만 욕조가 없어 불편했어요. 그리고 아침식사를위한 식당이 정말 별로였어요 인도네시아 음식에 익숙하지 않은사람들에게는 추천하고 싶지 않아요
於 2023 年 9 月住了 3 晚
Reservation 於 2023年9月27日的回應
Dear Valued Guest,Warmest greetings from Hotel Santika Premiere Gubeng SurabayaThank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed your stay, and your feedback was a valuable comment for us. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you.Once again, thank you and we look forward to welcoming you back shortly.Warm regards,General Manager

8/10 不錯

Daulat

於 2022 年 11 月住了 3 晚
Guest Relation 於 2022年12月6日的回應
Dear Value Guest, Warmest greetings from Hotel Santika Premiere Gubeng SurabayaThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we look forward to having you again as a guest in our hotel.Warm regards,General Manager

10/10 優異

Dian

於 2022 年 7 月住了 2 晚
Guest Relation 於 2022年8月4日的回應
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and it is our pleasure to serve you. Once again thank you and we looking forward to having you again as a guest in our hotel. Warm regards, General Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚

10/10 優異

Eiji

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
とても、過ごしやすいです。
部屋はとても清潔、タオル類もビニール袋に入れてある。 マスクも部屋にありました。
於 2021 年 3 月住了 2 晚

8/10 不錯

SUBIN

商務旅客
讚好：職員與服務
於 2020 年 2 月住了 3 晚
Agus 於 2020年2月12日的回應
Dear Subin, Mr/s Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

Satoru

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Agus 於 2020年2月12日的回應
Dear Mr. Satoru, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

6/10 一般

真實旅客

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
Awesome
No comment
於 2019 年 12 月住了 4 晚
Irzam 於 2019年12月23日的回應
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya First of all, thank you for taking the time to share your experience while staying with us. We are delighted to learn that you had enjoyed your stay at our property. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you for the review and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

KYONGWON

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
출장차 갔는데 가격도 비싸지 않고 깔끔해서 만족합니다
於 2019 年 12 月住了 1 晚
Irzam 於 2020年2月13日的回應
Dear Kyongwon, Mr/s Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property during your business trip. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

Daulat Jaap

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 3 晚

10/10 優異

Harris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful
Room and toilet ia big. Breakfast spread was good and plentiful
於 2018 年 9 月住了 3 晚
Agus Triyono 於 2018年9月27日的回應
Dear Mr. Harris, Thank you for taking the time to share your review. We are happy to learn that you had enjoyed your stay with us. We appreciate your valuable feedback. It will encourage us even more to provide a comfortable and memorable staying experience for our guest. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

Edwin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent services.👍
The receptionist and staf are very courteous and helpful. The room and hotel is Clean The buffet has a variety of choicfes and tasty. Since our flight is very early the hotel provided us with twoboxes of food for our early breakfast. Thank you so much hotel Santika for the excellent services.
於 2018 年 9 月住了 4 晚
Agus Triyono 於 2018年9月27日的回應
Dear Mr. Edwin, Thank you for sharing your excellent experience during your stay with us. We are delighted to learn that you had a comfortable stay due to our warm hospitality and how you enjoyed the breakfast choices prepared by our F&B team. It is our pleasure to serve you. Once again thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
review of Hotel Santika Premiere Gubeng - Surabaya
Place is close to Central Business District, good food round the corner and many big malls are not too far away
於 2018 年 9 月住了 2 晚
Agus Triyono 於 2018年9月19日的回應
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for sharing your experience during your recent stay at our hotel.We are happy to learn that you enjoyed your stay due to the hotel location which in the city center and other attractions near hotel. We hope you had a comfortable and memorable staying experience. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

takashi

讚好：整潔度、職員與服務和住宿狀況
ビジネスの出張には十分
出張で4日宿泊しました。部屋も綺麗でしたが、唯一朝のエレベータ街が数分を要する事が気になりました。 対応は非常に良いです。wifi環境TV、無料の水ペット４本、シャンプー、石鹸、歯ブラシ、髭剃り等アメニティも問題ありませんでした。周辺を散策していないので、レジャーではどうかわかりませんが、ビジネスユースには十分なホテルでした。
於 2018 年 8 月住了 4 晚
Agus Triyono 於 2018年9月19日的回應
Dear Mr. Takashi, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to shared your staying experience during your 4 days business trip in Surabaya. We are happy to learn that you felt comfortable and enjoyed your stay at our property. Your feedback related to elevator was very valuable for us. We also prepared another guest elevator, which we hope will give our guest convenience while staying here. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

Ggk (Arlington texas)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Menyenangkan
Petugas sangat ramah, room bersih dan makanannya super
於 2018 年 8 月住了 1 晚
Agus Triyono 於 2018年9月19日的回應
Bapak/Ibu yang terhormat, Terima kasih atas komentar yang disampaikan berdasarkan pengalaman menginap Bapak/Ibu. Senang mengetahui Bapak/Ibu menikmati kunjungan di hotel kami dengan pelayanan yang ramah, kamar yang nyaman dan bersih serta terutama dengan aneka pilihan menu sarapan yang kami sajikan. Sekali lagi terima kasih dan kami sangat menantikan kunjungan Bapak/Ibu yang berikutnya ke Hotel Santika Premiere Gubeng Surabaya. Hormat saya, Agus Triyono General Manager

10/10 優異

Laura (Sydney)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick check ... We arrived early and were able to go to our rooms... Very grateful Breakfast box was provided for us as we had to check out at 4.00am
於 2018 年 8 月住了 3 晚
Agus Triyono 於 2018年8月30日的回應
Dear Ms. Laura, thank you for sharing your experience during your recent stay with us. We are happy to learn that you had a comfortable stay with us and enjoyed the breakfast box that our staff has prepared. It has been our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

Laura (Sydney)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Prepared breakfast box for our group as we had to check out at 4.00 am Quick check in and room was ready even tough we arrived earlier than check in time
於 2018 年 8 月住了 1 晚
Agus Triyono 於 2018年8月30日的回應
Dear Ms. Laura, Thank you for choosing Santika Premiere Gubeng as your accommodation during your recent trip to Surabaya. We are happy to learn that you can have a comfortable stay with us due to the early check in and the breakfast box prepared for you and your group by our staff. Your feedback is very valuable for us. Once again thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

Min (Thailand)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice Hotel, comfy bed, and even prep breakfast for early check out,,,,,,,, recomened
於 2018 年 8 月住了 2 晚
Irzam 於 2018年8月21日的回應
Dear Min, Mr. Warmest greetings from Hotel Santika Premiere Gubeng Surabaya First of all, thank you for taking the time to share your experience while staying with us. We are so delighted to learn that you enjoyed the breakfast that our team has prepared. I greatly appreciate your feedback related to the room. Your comments will encourage us even more to provide a pleasant and memorable staying experience here at Santika Premiere Gubeng. If there's anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you for the great review and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

adi (bogor)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to the downtown
View hotel excelent and parking car not to far with the lobby, foods excelent with more traditional sources, fast response for staffs and clean and tropical minimalis style for overall hotels
於 2018 年 6 月住了 1 晚

10/10 優異

Maryadi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
pengalaman nginap di hotel mid town, ngage;
Mudah pencarian dan tidak terlalu jauh dari airport, sekitar hotel ada mall dan kuliner yg lengkap
於 2018 年 6 月住了 1 晚

4/10 欠佳

GM (Singapore )

讚好：整潔度和職員與服務
Sound proofing
I just realised the rooms are not sound proofing. I was able to hear the small kids in the next rooms run around and cried etc.and in the early morning played with the door bells in their rooms. You also can hear people talk when you are in bathroom. Overall it was not a pleasant experience.
於 2018 年 6 月住了 1 晚

10/10 優異

HENDRO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚

8/10 不錯

Alfiani

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚

8/10 不錯

Tay (Singapore )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Hotel in the city area
I always stay in this hotel during my trip to Surabaya because the location is in city area and the room is clean & staffs are very friendly. But this time a bit disappointed. 1. I booked the premiere room but the receptionist did not check properly & give us the deluxe room. Luckily I stayed before and ask for change. 2. The bath room drainage is stuck when bathing become flood. Have to call everyday to fix it. 3. On the last night of my stay, my opposite room was smoking and they open the door. It made the smoke go inside the room. My wife had complained and the staff had remind them but after awhile they do the same thing until my wife very suffocated and cant breathe well. We request to change room & the staff act fast & change the room immediately. I'm very glad for the good service otherwise we unable to sleep as it was midnight.
於 2018 年 5 月住了 2 晚

8/10 不錯

Surayah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 4 晚

10/10 優異

william (california)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great service
We got upgraded into Junior suite without additional charge. Really nice treat from this hotel. This is the 2nd time we stay at the Santika hotel premier Gubeng Surabaya A wide variety of breakfast selection ...
於 2018 年 2 月住了 1 晚

10/10 優異

Santha

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Stay
We enjoyed our stay at Santika, the staff were amazing, especially Kezia at the reception desk. She made sure we were well taken care of. The breakfast selection was exceptional,and staff very pleasant and accommodating. The location was good, close to malls for shopping.Would stay there again if we go back.
於 2018 年 1 月住了 20 晚

8/10 不錯

TEO SOAK YIN MANZANITA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had the junior suite. It was spacious and clean. However the room was not well sound proof. Able to hear TV from next door. The breakfast was catered to more of local delights. There are international delights available but limited. Free Wifi was part of package but the access is weak. Require to log in every now and then.
於 2017 年 12 月住了 2 晚

8/10 不錯

SGN (Tangerang)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel for staying in Surabaya. Good location, have clean and comfort room.
於 2017 年 12 月住了 2 晚
Agus Triyono 於 2018年1月4日的回應
Dear Valuable Guest, Thank you for your feedback. We are happy to learn that you had enjoyed staying with us, due to the hotel location, room cleanliness and comfortable room. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 1 晚
Agus Triyono 於 2018年1月4日的回應
Dear Valuable Guest, Thank you for your feedback. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

Surayah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 4 晚
Agus Triyono 於 2018年1月4日的回應
Dear Valuable Guest, Thank you for your feedback. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

Surayah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 4 晚
Agus Triyono 於 2018年1月4日的回應
Dear Valuable Guest, Thank you for your feedback. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

Henry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superb 4 Star
Clean room. Good breakfast. Ok WiFi
於 2017 年 12 月住了 1 晚
Agus Triyono 於 2018年1月4日的回應
Dear Mr. Henry On, Thank you for your feedback. We are delighted to learn that you enjoyed your stay at our property. We look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

Graham

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel close to railway.
Good quiet room with ok WiFi. Pleasant staff and helpful with breakfast. Happy to make pot of tea. Breakfast could be better for westerners. Bead poor. Nice afternoon snacks and coffee 4-7pm
於 2017 年 11 月住了 2 晚
Dear Mr. Graham, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your review during your recent visit to our property. We appreciate your valuable feedback related to the western menu for breakfast. It will help us to improve our services. Besides, we are happy to learn that you enjoyed the hospitality from our pleasant and helpful staff. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
とにかく安いのに部屋も広いし、朝食もとてもおいしかった。タクシーで15分くらいの場所にショッピングモールもあって便利な場所で次回もぜひ利用したい。
於 2017 年 10 月住了 2 晚
Agus Triyono 於 2017年12月5日的回應
Dear Valuable Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya First of all, thank you for sharing your review during your visit to our property. We are delighted to received such a great review like yours. Your comments about how you enjoyed the breakfast that our team has prepared, our hotel location and the comfortable room will encourage us even more to provide the best services. Once again thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Uitstekend hotel.
Zeer goed hotel in Surabaya. Prima, ruime kamers, dito badkamer. Personeel vakkundig en service-gericht. Zeer uitgebreid ontbijt-buffet (wordt vers bereid)
於 2017 年 9 月住了 1 晚
Agus Triyono 於 2017年12月5日的回應
Dear Valuable Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your stay at our property. We are delighted to learn that you enjoyed the comfortable room, the hospitality from our staffs and the breakfast choices that our team has prepared. Your feedback was very valuable for us and it will encourage us to provide the best service even more. Once again thank you and we look forward to welcoming you back in the near future. Warm regards, Agus Triyono General Manager

8/10 不錯

Yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recommended!
Comfort stay, nice service and tasty breakfast, recommended for short business trip.
於 2017 年 9 月住了 2 晚

8/10 不錯

christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Surabaya 3 night stay
Stayed three nights in July 2017 at the hotel Santika Premiere Gubeng. Rooms are clean and bright. Breakfast has many choices, European,Indonesian and all is presented well, with nice flavours. Staff are helpful and courteous. Would recommend this hotel.
於 2017 年 7 月住了 3 晚

10/10 優異

mar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location n big room
It is a nice hotel

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel With High Standard
I have stayed at many hotels thru-out Indonesia, hotel Santika exceeds them all in providing a high standard of service and comfort. 4 bottle if water free. I know its a small thing but how many times have u ran out of water at other hotels and woke up dehydrated? Thanks santika!!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Breakfast awesome
Good price, not tipicle cheesey Indonesian standard. Bathroom was nice shower separate and dont have wet bathroom. Good job Santika