室外泳池;免費小屋、泳池傘

黃金海岸艾博酒店的評價

4.5 out of 5
黃金海岸艾博酒店
42 Ferny Avenue, Surfers Paradise, QLD

評價

7.8

不錯

10 分評分,優異;1005 則評價中有 371 則" "
8 分評分,不錯;1005 則評價中有 341 則" "
6 分評分,一般;1005 則評價中有 163 則" "
4 分評分,欠佳;1005 則評價中有 77 則" "
2 分評分,很差;1005 則評價中有 53 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

WAI MAN

讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient and cozy
於 2024 年 4 月住了 3 晚
Sid 於 2024年4月28日的回應
Thanks for the great feedback Wai Man. See you back next time.

8/10 不錯

真實旅客

讚好:職員與服務、設施服務和住宿狀況
房間景色很好~但是廁所馬桶一直滴水........有點吵,清潔房間的時間有點晚..........
於 2020 年 1 月住了 3 晚
David 於 2020年2月6日的回應
Hello Traveler We are very grateful you have taken the time in making a review of our hotel. I agree with you the river view rooms show an amazing view especially around the sun down times.Thank you for your important feedback regarding the housekeeping services, your feedback is important to us and we will look to improving our services. We look forward to seeing you back at the hotel again soon. Kind regards David Coffey Duty Manager

2/10 很差

真實旅客

伴侶同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
非常差的住宿體驗,總共入住兩天,要求大床房不能滿足,叫酒店換,他們意思的備註一下,第二天還是沒了這回事,連個回覆都沒有。這也不要緊,酒店沒景也算,低層面對大街的房很嘈,而且低層的陽台外面不知道是有大型冷氣口還是對面大商場的抽風,一直是發動機嗚嗚的聲音。窗簾的遮光性很低,一大早就被亮醒。還有空調不冷,只有涼風,風口又直對床,一晚又冷又熱醒了幾十次,兩晚都沒法睡好。牙膏牙刷要自備,這都正常。最差的一個事情是停車,一晚30刀,停了第一個晚上,第二天和他説,我要付錢不停了,但是他們查了很久説第一天忘了幫我們的車註冊,然後其中一個職員問另一個職員,系統是不是可以恢復到前一個晚上,另外一個職員說不可以,第一天就不能重算了,直接讓我們繼續停多一天,第一天晚上就不收費了,只收第二天的費用。本來我們是不再停第二天的了,因為只是過一條馬路,對面的停車費只收$20一晚,這裡收$30,2分鍾價差大很不值的。然後退房的當天扣了$30停車費,第二天再扣$30停車費。完全和職員說的不一樣,由於職員專業性差,導致客戶損失。我估計他們第一天是輸錯了我的車牌號碼,但信用卡信息對,所以第二天職員無法查詢相關車牌號,就被扣兩晚上的費用。因為附近有些酒店是包停車費的,而且價格就貴20刀左右,這里整體性價比太低了,房間設施差,服務態度不佳。可能是我運氣不好,拿到差的房,又剛好遇到幾個沒培訓的員工吧。或者這是個別事件,入住看運氣吧。
於 2019 年 12 月住了 2 晚
mon 於 2020年1月24日的回應
Dear Traveler, Thank you for taking the time to enter a review about your stay at Vibe hotel Gold Coast. It is great to see that you enjoyed the location, it is only though feedback such as yours that we are able to improve. We hope to welcome you back to the hotel again soon. Kind Regards, Monique Bulte Duty Manager.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2019 年 12 月住了 1 晚
David 於 2019年12月26日的回應
Hello Traveler Thank you for taking the time to make a review about the hotel. Your feedback is important to us. We would be delighted to see you again at the hotel soon. Kind regards David Coffey Duty Manager

10/10 優異

真實旅客

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
服務與房間品質都非常棒
於 2019 年 12 月住了 2 晚
mon 於 2019年12月9日的回應
Dear Traveler, Thank you for taking the time to enter a review, it is great to see that you had a 5 star experience. We hope to welcome you back to the hotel again soon. Kind regards, Monique Bulte Duty Manager.

8/10 不錯

真實旅客

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Early check in was arranged due to early arrival of flight. Very nice arrangement
於 2019 年 10 月住了 4 晚
mon 於 2019年10月19日的回應
Dear Traveler, Thank you for taking the time to enter a review about your stay at Vibe hotel Gold Coast. It is great to see that you had a great stay, we hope to welcome you back to the hotel again soon. Kind regards, Monique Bulte Duty Manager.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置方便,房外景色唔錯
一個街口就系觀鯨船集合地點,行到去sufer paradise,過馬路有超市,好方便。房間內小廚房,方便煮食。但呢間酒店有D房,無煮食設施,訂房要留意。
於 2019 年 9 月住了 2 晚
mon 於 2019年10月19日的回應
Dear Traveler, Thank you for taking the time to enter a review about your stay at Vibe hotel Gold Coast. It is great to see that you had such a great stay, we hope to welcome you back to the hotel again soon. Kind regards, Monique Bulte Duty Manager.

8/10 不錯

Pei-Yuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice!
Just right at the city of Surfers Paradise. Very convenient. Friendly stuff. I’ll come here again.
於 2019 年 4 月住了 2 晚
mon 於 2019年4月20日的回應
Dear Pei-Yuan, It is great to see you enjoyed your stay at Vibe Hotel Gold Coast. Thank you for taking the time to enter a review. We look forward to having you stay again. Kind regards, Monique Bulte Duty Manager.

10/10 優異

Pui Chu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Decent room. But be aware that Car park is provided but not free (30 aus dollar per night)
於 2019 年 4 月住了 1 晚
mon 於 2019年4月7日的回應
Dear Pui Chu, Thank you for taking the time to enter a review about your stay at Vibe Hotel Gold Coast. It is great to see you had a 5 star experience. We hope to see you back at the hotel again soon. Kind regards, Monique Bulte Duty Manager.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 16 晚
Monique 於 2019年3月27日的回應
Dear Traveler, Thank you for your review. Its great to see you had a 5 star experience. We hope to see you back at the hotel again soon. Your Sincerely, Monique Bulte Duty Manager.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A nice and comfortable hotel
It is a nice hotel that located at surfers paradise. There are a lot of restaurants and shopping malls nearby. The reception service is good and the swimming pool is nice!
於 2019 年 2 月住了 1 晚
mon 於 2019年3月30日的回應
Dear Traveler, Its great to see you enjoyed your stay at Vibe Hotel Gold Coast. Thank you for taking the time to enter this great review. We hope to see you back again soon. Kind regards, Monique Bulte Duty Manager.

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
A nice experience
This is a nice experience to staying in this hotel. The hotel staff service is nice and friendly. The balcony view is also awesome that face the river. Moreover, the swimming pool is very comfortable and have a nice view. The hotel situated near surfers paradise, just few minutes of walk and there are many shops and supermarkets nearby.
於 2019 年 2 月住了 2 晚

8/10 不錯

Sissy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet location. Very friendly staff at reception! Did not like the toilet as hard to flush.
於 2024 年 5 月住了 3 晚

10/10 優異

Nicole

讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a great stay at Vibe Hotel. Professional and friendly staff members. Had delicious breakfast on my last morning. Close to public transport, shops and the beach.
於 2024 年 4 月住了 3 晚
Gopi 於 2024年5月8日的回應
Dear Nicole,Thank you for your wonderful review! We're delighted to hear that you had a great stay at Vibe Hotel. We're glad you enjoyed our delicious breakfast and found our staff to be professional and friendly. Our convenient location near public transport, shops, and the beach is indeed a plus. We look forward to welcoming you back soon!Best regards,Gopi Jayakumar

6/10 一般

isabel

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Would’ve rated higher overall however it was very noisy, if looking to sleep past 5am most likely not the place for you.
於 2024 年 4 月住了 3 晚
Gopi 於 2024年4月26日的回應
Hi Isabel,Thank you for your feedback, and we appreciate your honesty. We apologize for the noise disturbance that affected your stay. Ensuring a peaceful environment for our guests is a priority, and we will investigate the issue to find ways to mitigate noise disruptions in the future. Your input is valuable to us, and we will work diligently to address this concern. If you decide to give us another chance in the future, we'll do our best to provide you with a more restful experience. Thank you for staying with us, and we hope to have the opportunity to exceed your expectations on your next visit.RegardsGopi

10/10 優異

cheyenne

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff. Good pool area for kids. Older hotel but has everything you need in great spot. Regular stay for the family
於 2024 年 4 月住了 1 晚
Sid 於 2024年4月16日的回應
Thanks for the great feedback Cheyenne! See you back next time.

10/10 優異

Cindy

於 2024 年 3 月住了 1 晚
Sid 於 2024年4月16日的回應
Thanks for the great rating Cindy! See you next time.

8/10 不錯

ka lai Garnet

於 2024 年 3 月住了 1 晚
Sid 於 2024年4月16日的回應
Thanks for the great rating! See you back next time.

10/10 優異

Mustafa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 2 月住了 5 晚
Gopi 於 2024年3月20日的回應
Thanks for the feedback Mustafa! See you back next time.

6/10 一般

bradley

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Friendly helpfull receptionist. Public areas nice. Room service hit snd miss one day put sign out, came back sign gone room not done. If not going to do coffee mugs and glasswate then privide dish liquid etc do you can do it yourself. No secuirty on doors as anyone can access any floor.
於 2024 年 3 月住了 5 晚
Sid 於 2024年3月18日的回應
Thanks for the feedback Bradley. Sorry to hear of the issues with room servicing and lift security! We will ensure this is followed up with our teams.

10/10 優異

Darren

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Sid 於 2024年3月18日的回應
Thanks for the great rating Darren! See you back soon

8/10 不錯

Clifford (Condor)

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和設施服務
No upgrade. They did not offer it and when I asked they said nothing available
於 2024 年 3 月住了 3 晚
Sid 於 2024年3月11日的回應
Thanks for the feedback Clifford! I know we were full on the weekend, thus impacting our ability to upgrade! Thanks again and hope to welcome you back soon.

8/10 不錯

Dean

讚好:整潔度和職員與服務
Great hotel but the WiFi is very poor
於 2024 年 3 月住了 4 晚
Sid 於 2024年3月11日的回應
Thanks for the feedback Dean! We are working on the internet issues in the building and hope to have a solution this year.

6/10 一般

Fabliya

於 2024 年 3 月住了 3 晚
Sid 於 2024年3月11日的回應
Thanks for the feedback Fabliya! See you back next time.

8/10 不錯

Molly

讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was perfect - walkable to everywhere, stunning river views, great amenities, helpful staff. My shower would drip (almost turn on) at about 3am every night which was annoying as I would have to turn it off. However, that was probably just bad luck with my room. Everything else about the room/hotel/location was ideal.
於 2024 年 2 月住了 4 晚
Sid 於 2024年3月4日的回應
Thanks for the great feedback Molly! We will have that shower looked into. Please accept our apology for that. See you back next time.

8/10 不錯

Dennis

讚好:整潔度、職員與服務、設施服務和住宿狀況
Amanda at the front desk was particularly helpful. Thanks
於 2024 年 2 月住了 3 晚
Sid 於 2024年3月4日的回應
Thanks for the great feedback Dennis! I will ensure Amanda is personally congratulated for the great service provided!See you back next time.

10/10 優異

Helen

商務旅客
讚好:整潔度和職員與服務
Nice check in staff
於 2024 年 2 月住了 1 晚
Sid 於 2024年3月4日的回應
Thanks for the great feedback Helen!See you back next time.

10/10 優異

Johanna

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 2 月住了 1 晚
Sid 於 2024年3月4日的回應
Thanks for the great feedback Johanna!@ See you back next time.

8/10 不錯

Florian (Innsbruck)

讚好:職員與服務
不滿:住宿狀況
Located directly within Surfers Paradise, close to the beach and lots of dining and shopping options. Overall it is a bit outdated.
於 2024 年 2 月住了 3 晚
Sid 於 2024年3月4日的回應
Thanks for the great feedback Florian! See you back net time.

10/10 優異

Leah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, great facilities and really good value for money! We will definitely be back.
於 2024 年 2 月住了 3 晚
Sid 於 2024年2月27日的回應
Thanks for the great feedback Leah!See you back soon.

8/10 不錯

Sarah

多人同遊
Good pool/ bar area.
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月26日的回應
Thanks for the feedback Sarah!

8/10 不錯

Satharoth

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 3 晚
Gopi 於 2024年3月26日的回應
Hi Satharoth,Thank you so much for the wonderful feedback and look forward to welcoming you back to the Vibe Hotel.GopiHotel Manager at Vibe Hotel

10/10 優異

Johnny

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff, hotel is walking distance to everything!
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月26日的回應
Thanks for the feedback Johnny!

8/10 不錯

Matthew

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only downfall was not being aware we had to book parking and to arrive to no parking available... alternate parking straight across street, but still a little annoying.
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月23日的回應
Thanks for the feedback Matthew. Yes, the parking situation can be challenging; however we are working with some additional partners at the moment to be able to offer this more conveniently in future. Thanks again Matthew. See you back soon.

8/10 不錯

Ally

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy for tranfer to concert venue.
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月23日的回應
Thanks for the great feedback Ally. See you next time!

10/10 優異

qi xian

讚好:整潔度、職員與服務、設施服務和住宿狀況
All good
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月27日的回應
Thanks for the great feedback. See you back next time.

10/10 優異

Malena

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location for the hotel, easy to walk to the centre of surfers paradise. The rooms are not the newest, but we had a very good experience.
於 2024 年 2 月住了 3 晚
Sid 於 2024年2月26日的回應
Thanks for the great feedback Malena! See you back next time!

10/10 優異

Dayle (Hamilton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Second time staying here and just amazing. Great pool and spa area. Great atmosphere and staff. Would highly recommend and stay at again
於 2024 年 2 月住了 9 晚
Sid 於 2024年2月19日的回應
Thanks for the great feedback Dayle! See you back next time.

6/10 一般

Racquel

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The property need a good clean
於 2024 年 2 月住了 4 晚
Sid 於 2024年2月19日的回應
Thanks for the feedback Racquel. We will follow this up with our housekeeping teams. Please accept my apology! There is no excuse for lack of cleanliness.

10/10 優異

Sudipta

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月19日的回應
Thanks for the great rating Sudipta! See you next time.

8/10 不錯

David

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 7 晚
Sid 於 2024年2月19日的回應
Thanks for the rating David! See you back next time!

8/10 不錯

Hilary

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Convenient location, nice to be by the river. Pool and bar facilities lovely. Rooms with adjoining doors get quite a bit of noise from guests in next room. Staff went out if their way to move us to another room away from our noisy neighbours.
於 2024 年 2 月住了 1 晚
Arthur 於 2024年2月13日的回應
Dear guest,Thank you for taking time to review your stay. We are delighted that you enjoyed your time with us.Thank you again for choosing Vibe Hotel Gold Coast and we hope to welcome you back again soon.Kind regards,Arthur KaupuaFront Office Manager

10/10 優異

Carol

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Last Minute
Needed a place for one night. Arrived after 10.30pm. Check in was smooth, the staff were very efficient and friendly.
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月19日的回應
Thanks for the great feedback Carol! See you next time.

8/10 不錯

Scott

讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to everything, without being in the middle of everything
於 2024 年 2 月住了 1 晚
Sid 於 2024年2月23日的回應
Thanks for the great feedback Scott! See you back in future.

8/10 不錯

Ed

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the location
於 2024 年 1 月住了 5 晚
Sid 於 2024年2月23日的回應
Thanks for the great feedback Ed! See you back soon.

6/10 一般

Michelle

讚好:職員與服務
不滿:住宿狀況
Sid 於 2024年2月23日的回應
Thanks for staying with us and for sharing your feedback Michelle!

8/10 不錯

KAZAMI (Suita-shi)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
広くて過ごしやすかったです。空調が調節できなくて寒くて毛布を貸してもらいました。
於 2024 年 2 月住了 1 晚
Sid 於 2024年3月18日的回應
Thanks for the feedback Kazami! Noted about the aircon in your room - we will have this checked. Thanks again and see you back next time!

2/10 很差

Susan

伴侶同遊
讚好:住宿狀況
不滿:整潔度、職員與服務和設施服務
When we got to the room and went to bed the bed was will blood and the walls had blood to very disgusting My husband was vomiting all night because he got an bad habit putting the sheet or the quilt on his face when he we saw the blood he was sick all night it ruined how holiday and it was our anniversary very very very bad
於 2024 年 2 月住了 3 晚
Gopi 於 2024年2月23日的回應
Hi Susan,Thank you for your feedback. I am absolutely appalled to hear of your experience; once again please accept my apology for this. As discussed, as a gesture of goodwill, we have refunded we have refunded your entire accommodation. We do hope that you will give us another opportunity to look after you in the future.RegardsGopiEAM at the Vibe Hotel Gold Coast

8/10 不錯

Sarvananda

於 2024 年 2 月住了 2 晚
Sid 於 2024年2月27日的回應
Thanks for the great rating Sarvananda! See you back next time.

2/10 很差

Jasjeet

讚好:整潔度
不滿:職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
David 於 2024年2月10日的回應
Hello JasjeetWe are very grateful you have taken the time in making a review of our hotel. We take it on board regarding your experience; it is something we aim to provide the highest standards in. However, on this occasion we have not met your expectations. The concerns raised will be addressed with our management team. We apologize for not providing you with a great experience. We look forward to seeing you back at the hotel again soon.Kind regardsDavidDuty Manager