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蘇州金鶏湖凱賓斯基大酒店的評價

5 out of 5
蘇州金鶏湖凱賓斯基大酒店
蘇州工業園區國賓路1號, 蘇州市, 江蘇省

評價

8.0

很好

10 分評分，優異；42 則評價中有 15 則" "
8 分評分，不錯；42 則評價中有 12 則" "
6 分評分，一般；42 則評價中有 11 則" "
4 分評分，欠佳；42 則評價中有 4 則" "
2 分評分，很差；42 則評價中有 0 則" "

8.0/10 

整潔度

7.6/10 

職員與服務

8.2/10 

住宿狀況

評價

6/10 一般

YI QU

於 2020 年 4 月住了 1 晚

8/10 不錯

SHU-CHUAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 4 晚

8/10 不錯

Cheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。

6/10 一般

CHEN (Shanghai)

讚好：整潔度、住宿狀況和客房舒適度
号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。

8/10 不錯

hua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

PO-LUNG (Taipei)

讚好：職員與服務
Need to make a real non smoking room!
I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!

8/10 不錯

luyi (上海)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
看了之前住客的点评，说有孔雀和天鹅，这次没看见，只有几只小兔子。儿童俱乐部的女生挺客气的。健身部的女生脸绷着，一点笑容也没有，我们不欠你的，好伐？不过，这是我们服务业的通病，如何是好呢！

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務和住宿狀況
服務沒有五星級水準
服務員太少， 到七點大廳沒半個人可以問，得再加強。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
绝佳的地理位置和环境、家庭出游好住处
上次入住时出现些小问题，酒店承诺再次入住时会给房间升级。这次无意见提了一下，果然送了早餐，还有可以免费享用大堂吧。赞一个！

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
适合小孩 全家出游
很好

6/10 一般

真實旅客

舒适的床，正对金鸡湖
价格太贵，1200左右的房价还不包括早餐，太贵了

10/10 優異

過客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

方艾米 (上海)

讚好：住宿狀況
不滿：職員與服務和客房舒適度
我们是全家去度个周末。但是那天，正好有公司在招待客户和员工，大堂就象侯车室。下午3点还未能入住，因为来不及打扫。自助餐也被包场。我们要的双床房，有一间居然是2个床拼在一起的。。。。没有休闲，没有满意，没有微笑

10/10 優異

苏州金鸡湖凯宾斯基大酒店

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
令人舒适的五星酒店
我和女儿对酒店的各项设施和服务，非常满意，谢谢！

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Free upgrade
We got amazing upgrade!

10/10 優異

jennifer.luk

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
不滿：職員與服務

8/10 不錯

真實旅客

讚好：整潔度和客房舒適度
hotel location is OK, very pretty area , service also good , we stay a big suite ,very big bath room but over price.

10/10 優異

Leon Chen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好的周末度假酒店
酒店大气、干净、舒适，交通便利，离李公堤很近。游泳池很大，可能因为周末，游泳的人太多，3楼早餐时人也很多，需要排队。

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不如08年刚开业那会了。
服务在下降，热情不高，大堂越来越乱，宝来纳就是在扯淡。

10/10 優異

JORGE

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
於 2020 年 9 月住了 2 晚

8/10 不錯

真實旅客

於 2019 年 10 月住了 1 晚

6/10 一般

真實旅客

於 2019 年 3 月住了 3 晚

10/10 優異

JEFFREY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
於 2019 年 2 月住了 2 晚

8/10 不錯

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
於 2017 年 11 月住了 2 晚

4/10 欠佳

真實旅客

讚好：客房舒適度
不滿：職員與服務
nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
於 2017 年 10 月住了 7 晚

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
BUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.

10/10 優異

MINHYOUNG (Shanghai, China)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
편안한 1박이었습니다.
임신 8개월째의 아내와 함께한 쑤저우 1박 2일 여행의 숙소를 정하면서 동료들의 추천으로 켐핀스키 호텔을 이용하였습니다. 원래 예약은 delux room(lake view)로 하였는데, 무료로 suite room upgrade를 해 주어서 행복했던 1박을 보낼 수 있었습니다. 저희 방은 20층에 위치하였고, 큰 창으로 호수가 한눈에 바라보였고, 방에 앉아서 바깥만 바라보는 것만으로도 편안한 휴식이었습니다. 전체적으로 아주 마음에 들었던 1박이었습니다. 상해에도 켐핀스키 호텔이 있던데, 기회가 되면 거기에서도 숙박을 해 보고 싶네요. 이번 숙박으로 켐핀스키의 팬이 된 것 같습니다. - 룸상태 : 청결상태가 좋았습니다. 가구 등은 약간은 오래된 것처럼 보였지만, 중국의 많은 호텔들이 그러하기 때문에 크게 신경이 쓰이지 않았습니다. 화장실은 매우 깨끗하였고, 1회용품도 충분히 갖춰져 있었습니다. - 조식 : 회사단체 이용객들과 같은 시간대에 식사를 해서, 조식시간이 조금 혼잡하고 이용하기 불편하였습니다. 음식은 중국식이 주로였고, 일부 western 부페식이 있었습니다. 전체적으로 맛은 좋았습니다. 식당 창가 좌석에서는 호수를 바라보면서 식사가 가능합니다. - 석식 : 저희는 저녁식사를 포함한 패키지로 예약을 하여서 호텔에서 식사를 했습니다. 파울라너 식당에서 식사를 하였는데, 1,2층으로 나뉘어 있고, 2층은 주로 단체 이용객들을 위한 부페식당으로 보였습니다. 저희는 1층에서 식사를 했고, 손님이 저희들밖에 없어서 조용하고 편하게 식사를 하였습니다. 패키지에는 총 3가지 음식(호박죽, 치킨바비큐, 조각케익)과 무제한 맥주(파울라너 3종-흑맥주, 생맥주, 하나는 기억이 안나네요)가 가능했습니다. 임신한 아내가 있어서 저희는 탄산음료를 주로 마셨습니다. 음식들은 입맛에 딱 맞았고, 양도 충분했습니다. - 주변시설 : 가장 마음에 들었던 것은 호텔 뒤쪽에 바로 호수가 위치하고 있다는 점입니다. 비록 둘째날은 비가 내리고 바람이 많이 불어서 나가보지는 못했지만, 첫날 오후에 아내와 함께 사진도 많이 찍고 즐겁게 산책할 수 있었습니다. 단, 호텔의 위치가 시내와는 상당히 떨어져 있어서 마트 등을 이용할 수 없다는 점은 불편하였지만, 휴식을 위해서 선정한 호텔이었기 때문에 저희는 괜찮았습니다.

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
Not for business
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kenpinski are great
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

4/10 欠佳

JIAXING (Shanghai)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not as good as I expected.
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Nice but not 5 star
The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.

8/10 不錯

David (New Jersey, US)

讚好：住宿狀況和客房舒適度
Kempinski Suzhou
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.

6/10 一般

sanja

讚好：客房舒適度
不滿：職員與服務
business trip
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.

10/10 優異

John (New York)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great business hotel
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.

10/10 優異

Denmarkian (California)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location for my business needs.
I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
休暇をゆったりとホテルで過ごしたい方に。
選択したパック（朝食＆夕食ビールセットメニューつき）は極めて良かったです。 コストパフォーマンスもGood！ ゆっくりと休日を過ごしたい方にはピッタリです。

4/10 欠佳

Matt (Suzhou, Jiangsu, China)

讚好：整潔度和住宿狀況
不滿：職員與服務
Luxurious hotel, let down by service
Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
wrong room type
we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded