室外泳池；泳池傘、躺椅
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悉尼阿圖拉黑鎮酒店的評價

4 out of 5
悉尼阿圖拉黑鎮酒店
32 Cricketers Arms Road, Prospect, NSW

評價

9.0

卓越

10 分評分，優異；933 則評價中有 537 則" "
8 分評分，不錯；933 則評價中有 296 則" "
6 分評分，一般；933 則評價中有 56 則" "
4 分評分，欠佳；933 則評價中有 30 則" "
2 分評分，很差；933 則評價中有 14 則" "

9.2/10 

整潔度

8.6/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

MING WAI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Shiwei (china)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房间还不错，免费停车、wifi，大床是两个床拼起来的，visa全币种结账要额外收1.5%手续费

8/10 不錯

Yuen Mei (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
fair rate at peak season
all the things were great except I had a bad experience with housekeeping, the room attendant dropped off my cake which I just finished a half of them, even I wrote a notice beside the plates, they ignored it and I had to buy a breakfast for another day again. Apart from that issue, all the staff are helpful and nice. The hotel located just next to a driving cinema, 5mins drive to Westpoint shopping mall, if you come with your own car, that's good to choose this hotel coz lot of car parking spaces and it only takes ard 35mins driving to go to the city.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very nice hotel
整體不錯，略嫌水壓不足，花曬出水比較弱。附近的wet and wild已開業，值得一試！

8/10 不錯

Shun

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good to sit outside beside the swimming pool.
於 2024 年 4 月住了 3 晚

10/10 優異

John

商務旅客
讚好：設施服務
Retro look room lovely
於 2024 年 4 月住了 5 晚

8/10 不錯

Natarsha

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staycay for my family when heading to Calmsley Hill farm, and checked out the Blacktown markets next door. The room setup worked well for our family, albeit a bit dark. It ticked all the boxes for what we were looking for, and we enjoyed the free pool table and pool area was nice to hang out in. It was a bit disappointing the restaurant wasn't open for dinner either night we stayed (which also impacted room service selection) as we'd planned a night in. Staff were generally very friendly and helpful.
於 2024 年 3 月住了 1 晚
The team at Atura Blacktown 於 2024年4月24日的回應
Hi Natarsha,Thank you for taking the time to leave a review. We are delighted to hear that you and your family enjoyed your stay. Our restaurant is open every day for breakfast and dinner. We hope to see you again soon.

6/10 一般

Rona

家人同遊
讚好：整潔度、職員與服務和設施服務
Didn't like the leak in the ceiling.
於 2024 年 3 月住了 2 晚
Hotel Management, Atura Blacktown 於 2024年4月1日的回應
Hi Rona,It appears that your booking was actually cancelled on our system and therefore you physically did not stay in our hotel. However, it is concerning to hear of a possible leak in one of our rooms, if you did stay under another name or booking, can you please advise, as we will need to follow up on our end if there is a leak in one of the rooms. Thank you

10/10 優異

Leilani Vailea

親子同遊
讚好：設施服務和住宿狀況
Love this place especially the swimming pool 👌
於 2024 年 3 月住了 1 晚
The team at Atura Blacktown 於 2024年4月1日的回應
Hi Leilani,Thank you for your review. We are delighted to hear that you enjoyed Atura Blacktown and hope to welcome you back again soon.

6/10 一般

Robert

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Nice decor and facilities. The check in was lack lustre with no enthusiasm. Breakfast was crowded and the waiting items being coffee, and toast were together causing congestion.
於 2024 年 3 月住了 1 晚
The team at Atura Blacktown 於 2024年4月1日的回應
Hi Robert,Thank you for taking the time to write a review. We are always looking for ways to improve and appreciate your feedback.

8/10 不錯

Diane

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, we enjoyed our stay. It was clean and the people were helpful. We haven’t been to NSW before so didn’t quite understand the traffic… wish there was public transport closer. We found it a bit odd that they did not service lunch, only breakfast and dinner.
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年3月10日的回應
Hi Diane,Thank you for your feedback, great to hear you liked your stay, we hope to have you back again!

4/10 欠佳

Samuel

家人同遊
The room wasn’t particularly clean. The minibar wasn’t restocked and there was trash in the room when we checked in. Staff was friendly but it’s self check in and self check out. Would have expected more for the price.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月25日的回應
Hi Samuel,Thank you for taking your time to provide your feedback, we are certainly taking it into consideration. You are always welcome to chat to our friendly team about restocking the mini bar if needed. They are also here to assist with check in and check out, the self serve kiosks are optional.

10/10 優異

Ben

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
The team at Atura Blacktown 於 2024年2月21日的回應
Hi,Thank you for taking the time to leave us a review. We hope you enjoyed your stay!

10/10 優異

Mereoni

讚好：整潔度、職員與服務、設施服務和住宿狀況
Will surely re visit
於 2024 年 2 月住了 3 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Mereoni,Thank you for taking the time to review your stay. We are happy to hear that you will re-visit.

6/10 一般

Megan

家人同遊, 親子同遊
讚好：職員與服務和設施服務
Very understaffed but the customer service was still good. Room - we booked as a family of four and were only given 3 pillows & 3 towels. The sofa bed (which we had our kids on) was very uncomfortable and caved in the middle making it impossible for the kids to sleep on a side each. Pool - The water had black fragments all through it. Thought it might be cleaned by morning but it was still the same the next day. Being under staffed we struggled to get pool towels both days. Food - Food was great, service was slow. The biggest issue was the sofa bed. Everything else was ok and would be better I’m Sure when they have more staff on.
於 2024 年 2 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Megan,Thank you for taking the time to review your stay. We value your feedback and appreciate you bringing this to our attention. Despite this, we hope you will stay with us again in future.

8/10 不錯

Melina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Melina,Thank you for your 4 out of 5 review.

8/10 不錯

Anthony

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great place!
Awesome place! Funky and a great location….. only Complaint was the sofa bed mattress should be more comfy for the kids!
於 2024 年 2 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Anthony,Thank you for taking the time to review your stay. We understand that not everyone will find the sofa bed comfortable, we have rollway beds as an alternative.

10/10 優異

Timothy

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great room, perfect location. Reception staff were excellent, food was great. Highly recommended, good chance I would stay there again.
於 2024 年 1 月住了 4 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Timothy,Thank you for taking the time to leave us a review. We are happy to hear you found the reception staff excellent and would highly recommend the hotel. We do hope to welcome you back!

8/10 不錯

Braden

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to get to
於 2024 年 1 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Braden,Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 優異

srinivas

於 2024 年 1 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Srinivas,Thank you for leaving us with a 10/10 review. We hope to welcome you back again soon!

8/10 不錯

Nick

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The only issue was the app that needed to be installed wanted access to my photos and videos and access to nearby devices
於 2024 年 1 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Nick,Thank you for taking the time to leave us with a review. It is concerning to hear that the app was requesting to have access to your photos and videos. We will investigate further as we were unaware of this. We thank you for bringing this to our attention.

10/10 優異

Nikky

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nothi g to complain about, absolutely lovely stay!!!! Lovely staff and very clean and fresh!!
於 2024 年 1 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Nikky,Thank you for leaving us a review. We are happy to hear that you had a lovely stay. We hope to welcome you back in the near future.

10/10 優異

Jonathan

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Jonathan,Thank you for leaving us a 5/5 review. We hope to see you again soon!

10/10 優異

Ahimanyu

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年2月24日的回應
Hi Ahimanyu, Thank you for your feedback, we're delighted to hear you enjoyed your stay with us!

6/10 一般

Trudy

讚好：整潔度和住宿狀況
不滿：職員與服務
The pool, bar and restaurant area are great. Seems a bit like a resort which was nice. There was also a kid's room which was great. Unfortunately the restaurant service was very slow and not overly friendly.
於 2023 年 12 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Trudy,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed the pool, bar and restaurant and hope to see you again soon!

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度
於 2023 年 12 月住了 3 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi,Thank you for taking the time to review your stay!

8/10 不錯

Malika

讚好：職員與服務和住宿狀況
It was nice place and have a very nice staff. But I was not happy with cleaning.
於 2023 年 12 月住了 1 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi Malika,Thank you for taking the time to review the hotel. We are glad to hear you were happy with the hotel and staff. We apologise if the cleanliness was not up to our usual standard.

10/10 優異

Md Faisal Ibne (Melbourne)

讚好：職員與服務
Kids friendly with multiple kids facilities; e.g., Kids play room, Games and 1.5 m pool
於 2023 年 12 月住了 2 晚
The team at Atura Blacktown 於 2024年2月14日的回應
Hi,Thank you for taking the time to review the hotel. We hope to see you again soon!

10/10 優異

Asad

於 2023 年 12 月住了 1 晚

8/10 不錯

michael

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
於 2023 年 11 月住了 1 晚
The team at Atura Blacktown 於 2023年11月17日的回應
Hi Michael,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 優異

Phil (Noosaville)

於 2023 年 11 月住了 1 晚

10/10 優異

Stephen

於 2023 年 11 月住了 1 晚
The team at Atura Blacktown 於 2023年11月17日的回應
Hi Stephen,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 優異

Alison

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great time
Great experience. Would have been good if more child friendly movies were on at the drive ins.
於 2023 年 10 月住了 7 晚
The team at Atura Blacktown 於 2023年10月24日的回應
Hi Alison,Thank you for taking the time to review your stay. We hope to welcome you back again in the near future.

10/10 優異

Kirsty

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great hotel
於 2023 年 10 月住了 2 晚
The team at Atura Blacktown 於 2023年10月24日的回應
Hi Kirsty,Thank you for taking the time to review your stay. We are happy to hear your comments in regards to the hotel being great. We hope to welcome you back again in the near future.

10/10 優異

Kristen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed on a Sunday night, so it was very quiet. Room was ready at 2pm, I realised I had forgotten to pack some pretty important hygiene items and they had a little store downstairs with a few essentials. Lifesaver. There's a cute historic pub next door that is worth a look. The bed was REALLY comfortable and tough to get out of in the morning. Check in and check out were the easiest I've ever experienced. I'd stay again but it's a pretty specific location. Be careful of the kangaroos at dusk and dawn.
於 2023 年 10 月住了 1 晚
The team at Atura Blacktown 於 2023年10月24日的回應
Hi Kristen,Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and found the bed comfortable. We hope to welcome you back again in the near future.

10/10 優異

Cory

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything about our stay was fantastic !! the venue awesome, facilities awesome, all the staff that i dealt with were fantastic !! beds comfy, amenities great. this is an A site and ill definitely be back
於 2023 年 10 月住了 3 晚
The team at Atura Blacktown 於 2023年10月24日的回應
Hi Cory,Thank you for your review. We are happy to hear you were satisfied with your stay and hotel. We hope to see you again soon.

6/10 一般

Hatem

家人同遊
讚好：職員與服務和設施服務
Sofa beds need better mattress
於 2023 年 10 月住了 1 晚
The team at Atura Blacktown 於 2023年10月19日的回應
Hi Hatem,Thank you for your review. We appreciate your feedback regarding the sofa bed. We hope to welcome you back again soon!

8/10 不錯

Scott

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Self checkin ☹️
Great place to stay - the only negative, and a big one for me, was self check in/out. The staff are there to oversee self service, why not just do it in a personal manner? Back to my regular hotel.
於 2023 年 10 月住了 2 晚
The team at Atura Blacktown 於 2023年10月19日的回應
Hi Scott,Thank you for your review. We want to ensure we are still delivering good customer service while guests are using the kiosk, however we do appreciate your feedback. We are disappointed that you will not be back.

8/10 不錯

Ahmed

讚好：整潔度、職員與服務和住宿狀況
Very helpful and accommodating staff, good value for money.
於 2023 年 10 月住了 1 晚
The team at Atura Blacktown 於 2023年10月19日的回應
Hi Ahmed,Thank you for your review. We are happy to hear you found the staff accommodating and the hotel good value for money. We look forward to welcoming you back.

8/10 不錯

Anna

於 2023 年 10 月住了 1 晚
The team at Atura Blacktown 於 2023年10月19日的回應
Hi Anna,Thank you for your review. We hope to welcome you back again soon!

10/10 優異

Steve

於 2023 年 9 月住了 1 晚
The team at Atura Blacktown 於 2023年10月19日的回應
Hi Steve,Thank you for your review. We hope to see you again soon!

10/10 優異

Shane

於 2023 年 9 月住了 1 晚
The team at Atura Blacktown 於 2023年10月24日的回應
Hi Shane,Thank you for taking the time to review your stay. We hope to welcome you back again soon.

8/10 不錯

Diane

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Family staycation
Our overall experience was quite good. This is our 2nd time with Atura. Breakfast buffet was delicious. We love the outdoor pool, table tennis and pool. Our only issues were: the toilet seat doesn't fit the toilet bowl. Also our mini fridge was faulty/broken. Wish the pool can have heated water when the weather is cold. Other than that we did love our stay. Will definitely come back again.
於 2023 年 9 月住了 1 晚
The team at Atura Blacktown 於 2023年10月19日的回應
Hi Diane,Thank you for your review. Thank you for advising us of the toilet seat and mini bar fridge. We are happy you loved you stay and will be back again.

10/10 優異

Sandra

讚好：整潔度、職員與服務和住宿狀況
Great location and super convenient place to stay
於 2023 年 9 月住了 1 晚
The team at Atura Blacktown 於 2023年9月24日的回應
Hi Sandra,Thank you for taking the time to review our hotel. We are delighted to hear you found the location great and convenient. We hope to welcome you back again soon!

6/10 一般

Douglas

於 2023 年 9 月住了 3 晚
The team at Atura Blacktown 於 2023年10月19日的回應
Hi Douglas,Thank you for taking the time to review your stay, we hope to see you again soon!

10/10 優異

Alexsandra (Prairiewood)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The venue is excellent. The room was convenient for my family with the mini kitchenette, microwave, toaster, kettle and mini fridge. Also loved the design of the room. Pool area fantastic. Staff are very friendly and lovely they chat to. Only negative was not enough pillows. It was a full house over the weekend, therefore they were short on pillows. Fantastic 3 night stay ⭐️
於 2023 年 9 月住了 3 晚
The team at Atura Blacktown 於 2023年9月23日的回應
Hi Alexsandra,Thank you for taking the time to review our hotel. We are delighted you had a fantastic 3 night stay and hope to see you again soon!

10/10 優異

Jesse

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Would definitely stay here again! Property was fantastic as were the staff.
於 2023 年 8 月住了 3 晚
The team at Atura Blacktown 於 2023年9月9日的回應
Hi Jesse,Thank you for choosing Atura Blacktown. We hope to welcome you back again soon!

10/10 優異

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay. Friendly and helpful staff. Great food.
於 2023 年 8 月住了 2 晚
The team at Atura Blacktown 於 2023年9月9日的回應
Hi Mark,We are happy to hear you found the staff friendly and helpful. We hope to welcome you back again soon!

10/10 優異

Taema

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good service and easy to get in the places where we’re going
於 2023 年 8 月住了 2 晚
The team at Atura Blacktown 於 2023年8月23日的回應
Hi Taema,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

4/10 欠佳

Rosemary

不滿：職員與服務和住宿狀況
The room was nice however what happened when we woke up and went to the car the next morning put a damper on our entire stay. My car window was broken into during the night whilst parked in the hotel parking lot. The hotel staff seemed un-phased by the incident (which clearly states that it is a regular occurrence). They continued with “there’s nothing we can do, you can call the police if you feel like filing a report”. There was a lack of empathy from hotel staff and a sense of lack safety and security throughout the stay.
於 2023 年 7 月住了 2 晚
The team at Atura Blacktown 於 2023年7月17日的回應
Hi Rosemary,Thank you for taking the time to review your stay. It is unfortunate to see you have given us a 2 out of 5 rating, due to an incident that happened outside of the hotel. We believe our staff member has communicated, that a police report needs to be filled out for further action. We apologise if you felt there was lack of empathy and security, however we take no responsibility of what occurs in the parking lot. Despite this, we do hope you will return again in the future for a more pleasant stay.