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悉尼市凱富酒店的評價

3 out of 5
悉尼市凱富酒店
Level 2, 15-17 Hunter Street, Sydney, NSW

評價

6.8
10 分評分，優異；925 則評價中有 119 則" "
8 分評分，不錯；925 則評價中有 316 則" "
6 分評分，一般；925 則評價中有 283 則" "
4 分評分，欠佳；925 則評價中有 144 則" "
2 分評分，很差；925 則評價中有 63 則" "

6.8/10 

整潔度

6.8/10 

職員與服務

6.0/10 

設施服務

6.0/10 

住宿狀況

2.0/10 

環保程度

評價

10/10 優異

Fangli

於 2019 年 12 月住了 2 晚

10/10 優異

mingming

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得选择的经济型酒店。
适合年轻人居住，实惠、便捷型酒店。

10/10 優異

dongke

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很棒，位置超赞，性价比高

6/10 一般

真實旅客

10/10 優異

真實旅客

讚好：整潔度、職員與服務和客房舒適度
推荐 ！还会再来这里！很舒心！
客房虽然没有照片上那边漂亮，但也算不错。在如此好的地段（地段方便至极），用这么便宜的房价，算是超值的。 酒店最大不好是没有电梯，但这个可以忍了，毕竟价格在那里。 酒店有公共厨房，想自己做个吃的，很方便，厨房很干净。还可以洗衣服与哄干衣服，这个不另收费。 还有，必须要提的是，工作人员都是中国人，而且态度热情，特别好，能给出很好的出行建议，这个必须提一下，工作人员都太好了，如果下次来悉尼，我一定会再住这里。 对了，这里的洗澡水是每个房间自己烧的太阳能，类似于中国的电热水器，是有容量限制的。如果两个人洗澡都很快20分钟能搞定，那两个人可以连续洗澡。如果一个人比较慢，一洗就50分钟，那第二个人需要等一个小时再洗了，需要水加热。 但无论怎么样，都很喜欢这里！

6/10 一般

Shan (HONG KONG)

不滿：住宿狀況和客房舒適度
Location: good, price: ok, room: small, lifts:none
The location is quite ok, the price is resonable but the room is too small,no 24 hours reception and no lifts (just stairs).

8/10 不錯

jiamei (china)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还可以，地理位置很好，到每个目的地都方便
还可以吧，就是没电梯，行李要自己提上去

4/10 欠佳

真實旅客

伴侶同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
Stairs no lift and tenants live there and no reception
於 2021 年 5 月住了 1 晚

2/10 很差

Alex

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Terrible check-in and disturbance after check-in
We checked in using their key box with a pass code around 4pm. They told us room 301 but, when we opened the key box, it showed room 106. So we called reception immediately but no one answered the call. We left a message and moved in to room 106. Not only did they not return our call, but they entered our room without any notice or consent, stating that they had to do a building inspection for leasing out the room permanently. Our stay was seriously interrupted. We want our money back. Very disappointing.
於 2021 年 1 月住了 1 晚

6/10 一般

Alex

多人同遊
讚好：整潔度和住宿狀況
The 24x7 unmanned reception is problematic
The 24x7 unmanned reception is causing a lot of trouble. For example, we couldn't park our baggage when we arrived early. And nobody answered the phone when we requested for a timely check-in at 2pm.
於 2020 年 9 月住了 1 晚

2/10 很差

Dave (Launceston)

商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The foyer and common area both reeked of rotting garbage that was piling up on both floor 1 and 2. On floor two this was in the kitchen - making the thought of cooking anything in there stomach churning. There was a very noisy fan in my room that I could not fine any on/off switch for kept me awake and occasionally wafted the smell of the garbage into my room. My room key card had a different room number written on each side (that I didn't notice at first) and it worked for both rooms leading me to accidentally walk in on some other unfortunate guest. Clearly this was not isolated as someone else walked into my room just after I had gotten out of the shower and undressed. A table lamp on the kitchen bench (presumably there because no-one had bothered to fix the room lights) had its plug repaired with normal duct tape - a potentially lethal neglect of safety. The carpet in my room was stained, filthy and there was a large brown smear at eye level on the wall. Perhaps chocolate, perhaps something else but I wasnt game to smell it. The bed was clean and comfortable, the towels and bathroom were clean and the location excellent.
於 2020 年 9 月住了 3 晚

6/10 一般

vinnie (razorback)

商務旅客
Overall the place was ok the room wasn't the cleanest two single beds pushed together but the shower had hot water and the tv worked. Happy days
於 2020 年 7 月住了 1 晚

2/10 很差

Henry (Oberon NSW)

商務旅客
讚好：整潔度
不滿：住宿狀況
I was misled on the parking. I understood it would be about $40 for an overnight. Instead it cost me $230 just for the parking. Not happy.
於 2020 年 3 月住了 1 晚

4/10 欠佳

Rob (Sydney )

多人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Virtually rained inside room Carpet wet bed wet bathroom wet Couldn’t use toilet because you got rained on Offered a discount at the counter next morning after reporting it But have received none or any more correspondence Never going back
於 2020 年 3 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and renovated. Comfortable common area. Only downside is the stairs but the heritage features of the room more than make up for it
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 2 月住了 2 晚

6/10 一般

Narelle

家人同遊
不滿：職員與服務
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
The Comfort Hotel Sydney City was in a good location. The room was clean and nice.
於 2019 年 12 月住了 1 晚
Niece 於 2020年1月20日的回應
Thank you for your kind comments it means a lot to our team.

10/10 優異

真實旅客

讚好：整潔度和職員與服務
Clean, good price, close to a lot of venues. You can hear the noise on hunter street. Did quiet down about 1am
於 2020 年 1 月住了 1 晚
Niece 於 2020年1月20日的回應
Thank you for your kind words, it means a lot to our team.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Expensive, noisy hole in the wall
We paid a high price for this night, because it was NYE. The hotel entrance from the street is just a door with steep stairs. There is no elevator. Our room was very simple with glass shower doors around the toilet, so no privacy at all. We had 2 beds, but only one blanket. We had a coffee pot with a short cord and elevated oulets, except behind the beds. There was a safe available, however you needed a key, which required a $50 deposit. We came back at 1 a.m. and as we got into bed, a party started next door. The walls were paper thin and we were kept awake most of the night! Reception closed at 5 p.m., so there was only a phone number to call for problems. When i picked up the hotel phone to call, i realized it wasn't connected! Overall, it was a bad experience. Check out time was 10 a.m. and although we were exhausted, we couldn't wait to leave!!
於 2019 年 12 月住了 1 晚
Niece 於 2020年1月20日的回應
Thank you for your constructive comments, NYE in Sydney is always difficult with extra noise. Comfort Hotel Sydney City is undergoing renovations and this is always a difficult time in a property. We value your thoughts.

8/10 不錯

真實旅客

不滿：住宿狀況
於 2019 年 11 月住了 2 晚
. 於 2019年12月6日的回應
Dear Guest, Thank you for your review, we really appreciate your review.

4/10 欠佳

Gus

不滿：整潔度、設施服務和住宿狀況
The carpet was so dirty and worn out. My room was right next to reception (as in 3 metres away), I heard every conversation. Also, because there is no elevator, I was constantly woken up by people and their luggage going up and down the stairs. The worst night’s sleep in years.
於 2019 年 11 月住了 1 晚
. 於 2019年11月22日的回應
Dear Guest, We truly apologise for the inconvenience caused to you during your stay. We will look into this matter and find a more quite way for guests to move their luggage through the property. Regards, Comfort Hotel Sydney City.

8/10 不錯

Sue

家人同遊
讚好：職員與服務
於 2019 年 11 月住了 1 晚
. 於 2019年11月22日的回應
Thank you for your review we really appreciate it. Regards, Comfort Hotel Sydney City.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There was only a couple of things that were disappointing and that was there was no lift and the queen bed was two beds pushed together. Everything else was excellent. The shower pressure was absolutely amazing 👍👍
於 2019 年 11 月住了 1 晚
. 於 2019年11月22日的回應
Dear Sir/Madam, Thank you for your review we really appreciate it. We apologise for the inconvenience caused to you during your stay with us. Unfortunately we cannot install a lift in the property due to the building being a heritage building, we hope your understand. Regards, Comfort Hotel Sydney City.

4/10 欠佳

MASAHIRO

多人同遊
不滿：職員與服務、住宿狀況和客房舒適度
エレベーターなし
レセプションは親切でしたが、 エレベーターは無く、荷物を運ぶだけでも一苦労です
於 2019 年 11 月住了 1 晚
. 於 2019年11月22日的回應
Dear Masahiro, Thank you for your review, our receptionist always try their best to give all guests a warm welcome. We apologise for any inconveniences caused. Regards, Comfort Hotel Sydney City.

6/10 一般

真實旅客

商務旅客
讚好：整潔度
Conveniently located and clean. However, make sure your heart is strong as there are lots of stairs.
於 2019 年 11 月住了 1 晚
. 於 2019年11月22日的回應
Dear Sir/Madam, Thank you for your review we really appreciate your review. Regards, Comfort Hotel Sydney City.

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
Great location close to transport and shops. Unfortunately there was no lift or windows in my room. The carpets were very stained and covered in cheap throw rugs.
於 2019 年 11 月住了 1 晚
. 於 2019年11月22日的回應
Dear Sir/Madam, Thank you for your review, we really appreciate it. We would like to apologise for the inconvenience caused to you during your stay and these issues will be dealt with by management to avoid future issues. Regards, Comfort Hotel Sydney City.

4/10 欠佳

Verity

不滿：整潔度、住宿狀況和客房舒適度
Very disappointed
The paint work was so bad, clearly no drop sheet had been used and it was all along the carpet. The window is too high and pointless. There is no lift and I was on the 4th floor and NO one offered help.The room is tiny and there was a vinyl chair (useless) which looked 70 years old and was filthy. An alarm went off across the road at 10:pm and did not go off until 4:am - so sleeping was almost impossible. Expensive for this tiny, unfinished not so clean room.
於 2019 年 10 月住了 1 晚
. 於 2019年10月25日的回應
Thank you for your review, We apologise for the inconvenience caused during your stay. Theses issues will be passed onto the management team and will be sorted as soon as possible.

8/10 不錯

真實旅客

於 2019 年 10 月住了 2 晚
. 於 2019年11月22日的回應
Dear Sir/Madam, Thank you for your review, we really appreciate it and hope to see you again in the near future. Regards, Comfort Hotel Sydney City.

6/10 一般

真實旅客

多人同遊
讚好：職員與服務
Good location but air conditioner didn’t work.....
於 2019 年 10 月住了 2 晚
. 於 2019年11月22日的回應
Dear Sir/Madam, We apologise fro the inconvenience caused during your stay and the issue will be solved as soon as possible. Regards, Comfort Hotel Sydney City.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 1 晚
. 於 2019年11月22日的回應
Dear Sir/Madam, Thank you for your review we really appreciate it. Regards, Comfort Hotel Sydney City.

2/10 很差

Maddy

親子同遊
不滿：整潔度、職員與服務和住宿狀況
There were a number of safety issues with the room which the staff made excuses for and wouldnt fix. Cracked window glass and no front door lock is just a few of the issues.
於 2019 年 9 月住了 1 晚
. 於 2019年10月3日的回應
Thank you for your review, We apologise for the inconvenience caused and will try our best to solve these issues as soon as possible. thank you for notifying us with the issues and apologise once again that we were not able to solve them on the same day. Have a good day. Regards, Comfort Hotel Sydney City

6/10 一般

Jan

讚好：整潔度
Clean bu t disappointing.
The security latch on door on the inside of the room did not work. The containers of long life milk had frozen and curdled in the coffee. The shape of the room meant the bed was positioned awkwardly and was a squeeze to move around. Positives clean and basic.
於 2019 年 9 月住了 1 晚
. 於 2019年9月27日的回應
Thank you for your review, We apologise for any inconvenience caused during your stay, and would like to inform you that even without the latch you are talking about no one can enter the room without the specific key allocated to your room. They are not function-able due to emergency purposes. I hope this answered that issue. We apologise for the milk and will make sure such issues are avoided for the future. Have a good day. Regards, Comfort Hotel Sydney City

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和設施服務
Location is great, staff were friendly, comfy room
於 2019 年 9 月住了 1 晚
. 於 2019年9月27日的回應
Thank you for your review, we are pleased to know you enjoyed your stay with us. We always try our best to give out guests a comfortable stay. Hope to see you again in the near future. Regards, Comfort Hotel Sydney City.

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Chetan 於 2019年9月21日的回應
Hi, Thank You for taking the time to review our hotel. We value all the reviews and use it to better our services.

4/10 欠佳

真實旅客

家人同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
まさかエレベーターの付いてないホテルと思っておらず、23kgのスーツケースを狭い階段使って上げるのは大変でした。場所は便利な所にあってよかったのですが。部屋はフロントのそばだったのですが、フロントスタッフの電話の声も部屋にツーツーでした。窓のない部屋で、ベッドランプもないので部屋の電気を消すと真っ暗で朝か夜かわからない状態で困ったので、ガラス戸の浴室の電気をつけて寝ました。
於 2019 年 9 月住了 1 晚
Chetan Kedia 於 2019年9月11日的回應
Hi, We would like to apologise for not meeting your expectation. We would like to appreciate the time you have taken to share this feedback with us as it helps us improve. We will attend to these issues at the earliest in order to ensure customer satisfaction in the future.

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
The room served the purpose for what we were doing. We just wanted a place to stay the night. It was ideally located a few minutes walk from the train station and a few more to the seminar we were attending. There was no elevator option, so we needed to carry our luggage up 4 flights of stairs. There was a small window for natural ventilation, but this allowed the inner city noise in and it opened onto a small balcony and we had to shut it when someone used it to smoke a cigarette. The toilet had an unusual flushing action that wasn't consistently successful in doing the job. The shower was a good size with a mixer tap and there was ample hot water, just need to adjust the tap several time's, due the the fluctuating rate of flow going hot and cold. It was clean and tidy, there was a long crack along the wall that seemed to be in several stages of repair. It served the purpose and we rested well. Thanks
於 2019 年 9 月住了 1 晚
. 於 2019年9月6日的回應
Dear sir, Thank you for your review, we appreciate your time and value your review. We hope to see you soon in the near future. Regards, Comfort Hotel Sydney City

8/10 不錯

MICHAEL

讚好：整潔度、職員與服務和客房舒適度
Comfortable and close to key CBD rail stations
Close to Wynyard and Martin Place rail stations.
於 2019 年 8 月住了 1 晚
Manager 於 2019年9月6日的回應
Hi Michael, Thank you for your review. We're glad you enjoyed your stay with us. Hope to see you again in the future.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, staff were very helpful. Everything we needed.
於 2019 年 8 月住了 1 晚
Comfort Hotel Sydney City 於 2019年8月18日的回應
Hi, We are happy to know that you enjoyed your stay. Hope to see you in the future.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2019 年 8 月住了 1 晚
Comfort Hotel Sydney City 於 2019年8月18日的回應
Hi, we are happy to know that you enjoyed your stay. Hope to see you in the future.

10/10 優異

Miroslav

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect for the value
Super , close to Opera, Harbour,best place to do in Sydney, nice staff
於 2019 年 8 月住了 2 晚
Comfort Hotel Sydney City 於 2019年8月18日的回應
Hi Miroslav, We are happy to know you enjoyed your stay. Hope to see you in the future.

6/10 一般

真實旅客

商務旅客
讚好：整潔度
不滿：設施服務和住宿狀況
The hotel is in a great location but there are lots of steps to get up to reception and no lift. The room was OK but the desk was in a really dark corner and no desk light. The bedside light wasn't working (the receptionist had to move the bed to plug it in). The place is a bit scruffy but functional. For the price charged, it could be spruced up a little. This is a budget hotel but I have stayed in nicer budget hotels in the city. But it served my purposes, was clean and close to eateries, convenience stores etc.
於 2019 年 7 月住了 1 晚
. 於 2019年8月5日的回應
Dear Guest, Thank you for your review, we appreciate your feedback and we apologise for any inconvenience that was caused during your stay. We try our best to keep all guest at our hotel happy. Regards, Comfort Hotel Sydney City

6/10 一般

Alex

讚好：整潔度
不滿：住宿狀況和客房舒適度
Good Location But Bad WiFi
Good location and clean mattress. WiFi NOT reliable, despite multiple attempts. Requested Reception for help, who restarted the modem but to no avail. Please note that I got an IT background and yet could not get my iPhone, iPad or any devices to work. So please bring your own WiFi or you will be in deep trouble. The TV antenna cable was also disconnected and I had to reconnect it myself. All in all, not good experience.
於 2019 年 7 月住了 1 晚
CH Sydney City 於 2019年7月31日的回應
Hi Alex, We would like to thank you for your feedback and would also like to apologise about the issues you faced and will work towards resolving the same to make the stay for guests in the future as smooth as we can. Regards, Comfort Hotel Sydney City

6/10 一般

真實旅客

商務旅客
讚好：職員與服務
宿泊が4階だったのでエレベーターが欲しい。スーツケースを持って上がるのに苦労した。
於 2019 年 7 月住了 1 晚
Front Desk 於 2019年7月18日的回應
Dear guest, Thank you for your review. The advice about no lift is under our profile, the lack of lift service is due to building restrictions.

8/10 不錯

민서

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
굿!
숙소 위치가 좋았어요.
於 2019 年 7 月住了 1 晚
Front Desk 於 2019年7月18日的回應
Dear Guest, Thank you for your review, we are please to know that you enjoyed your stay with us and hope to see you again in the future.

10/10 優異

真實旅客

於 2019 年 7 月住了 1 晚
Front Desk 於 2019年7月18日的回應
Thank you for your review.

10/10 優異

Jesus

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location!
Great location!
於 2019 年 6 月住了 1 晚
. 於 2019年7月10日的回應
Thank you for your review

4/10 欠佳

Geecee

多人同遊
不滿：職員與服務、設施服務和住宿狀況
it looked and felt like you were in a brothel there were noises from other rooms and a lot of banging going on throughout the night
於 2019 年 6 月住了 1 晚
Niece 於 2019年7月3日的回應
Geecee, I am sorry you were affected by noise and did not enjoy your stay as much as we would have liked. We do appreciate you taking the time to notify us of your concerns.

6/10 一般

真實旅客

讚好：職員與服務和設施服務
Hotel is situated in a fantastic, central location. Good value for money.
於 2019 年 6 月住了 1 晚
Niece 於 2019年7月3日的回應
Thank you for taking the time to give us feedback, it is very much appreciated.

8/10 不錯

Dan

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pros: convenient location, clean room and split system, affordable price Cons: stairs no elevator, noise outside, small room. Overall the price matched the quality of accomodation.
於 2019 年 6 月住了 2 晚
Niece 於 2019年7月3日的回應
Dan, Thank you for taking the time to comment on our property We very much appreciate it.