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海港岩石酒店的評價

5 out of 5
海港岩石酒店
34-52 Harrington Street, The Rocks, NSW

評價

8.8

優異

10 分評分，優異；1001 則評價中有 567 則" "
8 分評分，不錯；1001 則評價中有 275 則" "
6 分評分，一般；1001 則評價中有 109 則" "
4 分評分，欠佳；1001 則評價中有 37 則" "
2 分評分，很差；1001 則評價中有 13 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
靠近公眾碼頭去邊都算方便只需要行五至10分鐘就可以抵達鐵路站，房間也舒適，唯一不足就係沒有升降機只可以行樓梯上落，不過會有工作人員幫我們搬行李上落也算非常貼心
於 2018 年 12 月住了 3 晚
MP 於 2019年1月7日的回應
Thank you for the great feedback, we hope to see you again soon. Kind Regards, Management

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
the room is great, but no lift...
於 2018 年 4 月住了 3 晚
Hugh Mitchell - Assistant Manager 於 2018年5月30日的回應
Thank you for taking the time to review the Harbour Rocks Hotel. I'm glad you enjoyed your stay and liked the room. Unfortunately, due to the small size of the hotel and its heritage listing, we are unable to offer a passenger lift. However, we do have staff available twenty-four hours to assist with bags, and can also offer ground floor rooms for any guests with mobility issues. I hope you didn't encounter any issues with this during your own stay. Kind regards,

6/10 一般

Judy (HongKong)

讚好：職員與服務
不滿：住宿狀況
訂房時無說明酒店没有客人用的电梯，上落幾十级楼梯对70多歲的長者是痛苦的事。
我们專程来雪梨聽歌剧，特别選擇住宿在歌剧院附近，以便白天外出观光游览，购物回酒店休息，晚饭后更衣前往欣赏歌剧，可以多次往返酒店。現因为难於上落楼楼梯，毎天只外出吃一顿饭，早餐只吃乾粮晚上就在歌剧院吃三文治，咖啡解决。
於 2018 年 2 月住了 4 晚
MP 於 2018年3月15日的回應
Hi Judy, Thanks for you feedback, unfortunately due to the heritage nature of the building we are unable to install a lift, however we do have lower or ground floor rooms available. We do hope to see you again the next time you are visiting Sydney. Kind Regards, Matt Plummer Rooms Division Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於岩石區內.非常方便.到The Rock Market 2分鐘. 酒店對面有wilson park. 酒店有特色.門口有單車租9:00~5:00. 3分鐘到郵輪碼頭可影悉尼大橋全景. 住2天可去晒悉尼大多數景點.
General Manager 於 2016年8月25日的回應
Dear Anonymous, Wow! Thank you so much for your review & 5 star ranking. We truly appreciate you sharing your recent stay and we hope to welcome you back in the near future. Regards Lauren Job General Manager

6/10 一般

真實旅客

location is good
comfortable
Dylan 於 2015年11月1日的回應
Thank you for taking the time to review your recent stay. We appreciate the time you have taken to share your experience. We hope to have the opportunity to welcome you back in the future! Sincerely, Dylan Cole General Manager Harbour Rocks Hotel

10/10 優異

momolmn

讚好：整潔度、職員與服務和客房舒適度
地点靠近环形码头
地点靠近环形码头和乔治大街，但很清静。酒店是一座老房改造而成，有历史沉淀，设计感觉很强，推荐！ 地点靠近环形码头和乔治大街，但很清静。酒店是一座老房改造而成，有历史沉淀，设计感觉很强，推荐！

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Neat old hotel in a great location next to the transportation hub for all of Sydney.
於 2024 年 4 月住了 5 晚
Diego Lehmkuhl 於 2024年5月2日的回應
Dear John, we thank you for taking the time to share your feedback of your recent stay at Harbour Rocks Hotel. We are delighted to hear that your overall experience left you this beautiful souvenir of your Sydney trip.We hope to have the pleasure of welcoming you back again to Harbour Rocks Hotel for many other visits.Warm regards,Diego Lehmkuhl Front Office Manager

10/10 優異

Felicia

家人同遊
Great place. Outstanding location. And our room was huge with a giant private deck and epic views of the harbour and opera house.
於 2024 年 4 月住了 4 晚
Diego Lehmkuhl 於 2024年4月22日的回應
Dear Felicia,Thank you very much for taking the time to write a review following your recent visit to Harbour Rocks Hotel.We are delighted to read that you enjoyed our privileged location in the heart of Sydney as the overall ambience and spectacular views from our penthouse.We would be more than happy to be able to welcome you back in the not too distant future !Yours sincerelyDiego LehmkuhlFront Office Manager

10/10 優異

Lisa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A little hidden gem! Perfect location. We loved everything about this hotel. The staff were so kind and hospitable. I will definitely be coming back here again for another staycation. Thank you
於 2024 年 4 月住了 2 晚
Diego Lehmkuhl 於 2024年4月22日的回應
Dear Lisa,Thank you very much for taking the time to write a review after your recent stay at Harbour Rocks Hotel.It is our pleasure to make you feel at home and your kind words are our greatest reward.We are looking forward to welcoming you again during your next visit to Sydney!Yours sincerely,Diego LehmkuhlFront Office Manager

10/10 優異

david

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very old hotel but well kept. Staff were excellent. The hotel does not have an elevator but staff took and retrieved luggage using a small service elevator
於 2024 年 4 月住了 1 晚
Diego Lehmkuhl 於 2024年4月15日的回應
Dear David,We would like to thank you for staying with us at Harbour Rocks Hotel and for sharing such positive feedback.We take great care in providing top-notch service and there's nothing more important to us than the happiness of our guests. Your kind feedback really boosts the morale of the team and motivates them to continue exceeding guest expectations in the future.Thank you again for visiting us and we all look forward to your next stay with us at The Rocks.Best regards,Diego Lehmkuhl Front Office Manager

10/10 優異

Emely

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were top notch. Love the location. Would come back to this property anytime!
於 2024 年 3 月住了 3 晚
Diego Lehmkuhl 於 2024年4月8日的回應
Dear EmilyWe would like to thank you for your wonderful feedback following your recent stay at Harbour Rocks Hotel.We are delighted to hear that you loved our location at the heart of The Rocks. Our team works hard to ensure that every guest feels welcomed and well taken care of during their visit.Thank you again for choosing Harbour Rocks Hotel and we look forward to welcoming you back for another unforgettable experience.Best regards,Diego Lehmkuhl Front Office Manager

10/10 優異

Josee

讚好：整潔度、職員與服務、設施服務和住宿狀況
Cosy Hotel! Conveniently located! Check in a little difficult if u have a car; no reserve space!
於 2024 年 3 月住了 3 晚
Diego Lehmkuhl 於 2024年4月15日的回應
Dear Josee,We would like to thank you for staying with us at Harbour Rocks Hotel and for sharing such a wonderful review of your experience.It was our pleasure to have you as our guest and we look forward to welcoming you back very soon.Best regards,Diego Lehmkuhl Front Office Manager

8/10 不錯

Helen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great location...right around the corner from Sydney Harbour...very nice hotel...comfortable and cozy....staff were nice too
於 2024 年 3 月住了 4 晚
Diego Lehmkuhl 於 2024年4月15日的回應
Dear Helen,First of all, we would like to thank you very much for your recent stay at Harbour Rocks Hotel.We are thrilled everything exceeded your expectations and you had a memorable and authentic The Rocks experience with us. Your praises about our comfortable and quiet accommodations and attentive staff are a joy to read.Thank you again for your kind review and we all look forward to welcoming you back soon.Best regards,Diego LehmkuhlFront Office Manager

6/10 一般

Brian

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The location was everything. Dylan was also super nice and friendly. The rest of the staff were so-so. The carpet in room 102 was filthy. I would not go back.
於 2024 年 3 月住了 3 晚

10/10 優異

Courtney

於 2024 年 2 月住了 4 晚

10/10 優異

vernon

於 2024 年 2 月住了 2 晚

10/10 優異

Adrienne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Superb location in The Rocks. Close to multiple restaurants and shopping as well as Circular Quay. The staff of the hotel went above and beyond to accommodate us. Would definitely stay again.
於 2024 年 2 月住了 2 晚

6/10 一般

david

伴侶同遊
讚好：職員與服務
Rooms need a little TLC. The staff were polite and professional. Not the best value for money
於 2024 年 2 月住了 1 晚

8/10 不錯

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
It's an older, unique boutique hotel with a lot of history, capturing the feel and mood of the historic Harbor Rocks neighborhood..
於 2024 年 2 月住了 2 晚

10/10 優異

scott (ramsey)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, service and easy access to the cruise ship. Thank you for your hospitality
於 2024 年 2 月住了 1 晚

8/10 不錯

Barbara

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚

4/10 欠佳

Robert

於 2024 年 1 月住了 1 晚

10/10 優異

Greg

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was smaller than some of the hotels in the area. It was quiet and the staff was excellent. The room was adequate for our needs. It was a little more expensive. The ambiance of the hotel was nice. I will stay there again the next time I am in Sydney.
於 2024 年 1 月住了 2 晚

10/10 優異

Erin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best bed in Aus
We only stayed one night here, but the location was fabulous, the room was charming, and it was the most comfortable bed we slept on during the whole 14 nights we were in Australia. Next time we go back to Sydney we are definitely staying here.
於 2024 年 1 月住了 1 晚

10/10 優異

Brian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceeded expectations by far. Great place and location
於 2024 年 1 月住了 2 晚

6/10 一般

Susan

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Maintenance is lacking
於 2024 年 1 月住了 1 晚

8/10 不錯

Mark

伴侶同遊
讚好：設施服務
Nice old character hotel. Clean and tidy, a carpet vac wouldn’t go amiss Staff engaged politely on arrival Bar very quiet on an evening Extraction unit in the bathroom was poor to useless
於 2024 年 1 月住了 2 晚

2/10 很差

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Expensive price for very poor stay
Full of mosquitoes, terrible old bed and stuffy, small rooms, for a very high price. The service however, was excellent, friendly and professional staff.
於 2024 年 1 月住了 1 晚

2/10 很差

morten

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
When Hotel and Hotels dont care
Our rooms was down graded and we where not advised until arrival. was offered a small discount through Hotels.com Sucks. will not use Hotels.com ever again. Thanks all for ruining our Australian vacation
於 2023 年 12 月住了 4 晚

10/10 優異

Jayne

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Good headquarters for the fireworks. Close to transit. Opera House and sea wall.
於 2023 年 12 月住了 3 晚

4/10 欠佳

Sanghun

不滿：職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

4/10 欠佳

Sanghun

不滿：住宿狀況和客房舒適度
좁고 불편하며, 조식도 형편없다. 건물이 문화유산으로 등재 되어 가성비가 대단히 낮다.
於 2023 年 12 月住了 1 晚

10/10 優異

Renee

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

Laura

家人同遊
讚好：整潔度、職員與服務和設施服務
Lovely heritage rooms & feel.A little disappointed the Movies weren’t accessible on our TV & Tahim Terrace was wet but can’t control the weather. Loved Crepe Suzette & location brilliant, so close to all The Rocks & Quay.
於 2023 年 12 月住了 1 晚

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務和設施服務
Totally charming property and refreshingly unique, not just a hotel room.
於 2023 年 12 月住了 2 晚

10/10 優異

Cassandra

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location at The Rocks, eats walk to restaurants, pubs, Circular Quay and light rail
於 2023 年 12 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般

Martin

家人同遊
讚好：整潔度
Transactional communication made it feel impersonal won’t stay here again
於 2023 年 11 月住了 1 晚

10/10 優異

jim

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great location, friendly and helpful staff,room was nice.
於 2023 年 11 月住了 3 晚

6/10 一般

JOERG

讚好：整潔度和職員與服務
Zimmer 1.OG etwas laut von der Straße /Crêperie alle Fenster versiegelt keine Frischluft nur AC Frühstück sehr lecker wenn es endlich serviert wird, Organisation total überfordert und kompliziert, Super zentral gelegen Überzahlt
於 2023 年 11 月住了 5 晚
Violeta Seng 於 2023年11月16日的回應
Lieber Jörg, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Ihr Feedback ist uns sehr wichtig! Aufgrund der Beschaffenheit des denkmalgeschützten Gebäudes verfügen leider nicht alle Zimmer außer der Harbour View Suite über offene Fenster.Bitte entschuldigen Sie sich aufrichtig für das Frühstück. Wir untersuchen dieses Problem derzeit, um zu verhindern, dass es in Zukunft auftritt. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.

10/10 優異

Jennifer

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and comfortable, the staff was kind and helpful, and the breakfast was delicious. If we are ever back in Sydney we will be coming here for sure.
於 2023 年 11 月住了 1 晚
Violeta Seng 於 2023年11月16日的回應
Dear Jennifer, thank you for taking the time to share your feedback. Your feedback is very important to us! We will pass your compliments onto our staff. We hope to welcome you back to our hotel very soon!

8/10 不錯

Chris

伴侶同遊
讚好：整潔度和職員與服務
It’s in a great location, lots of restaurants within 2 min walk, only 5 minute walk to the wharf for spectacular views of the harbour bridge and opera house whilst dining at award winning restaurants. Rooms were a bit dated and not soundproof. Beds were comfortable. Staff however were outstanding, very accommodating.
於 2023 年 10 月住了 2 晚
Violeta Seng 於 2023年11月16日的回應
Dear Chris, thank you for taking the time to share your feedback. Your feedback is very important to us! We are glad you enjoyed our convenient location and will pass your compliments onto our staff. We have recently changed hotel ownership and I will pass on your comments to our management team to help move this project forward. We hope to welcome you back to our hotel very soon!

8/10 不錯

richard

讚好：整潔度、職員與服務和住宿狀況
Great staff, and the breakfast included was exceptional.
於 2023 年 10 月住了 4 晚
Violeta Seng 於 2023年11月16日的回應
Dear Richard, thank you for taking the time to share your feedback. Your feedback is very important to us! We will pass your compliments onto our staff. We hope to welcome you back to our hotel very soon!

10/10 優異

Somer

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location near restaurants, sites, transportation. Hotel staff very accommodating c
於 2023 年 10 月住了 3 晚
Violeta Seng 於 2023年11月16日的回應
Dear Somer, thank you for taking the time to share your feedback. Your feedback is very important to us! We will pass your compliments onto our staff. We hope to welcome you back to our hotel very soon!

10/10 優異

Matthew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Anniversary Stay
Had a lovely Anniversary Stay, staff were amazing and a brilliant location. Couldn't recommend it highly enough.
於 2023 年 10 月住了 1 晚
Violeta Seng 於 2023年10月13日的回應
Dear Matthew, thank you for taking the time to share your feedback. Your feedback is very important to us! We hope to welcome you back to our hotel very soon!

10/10 優異

Toni

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, handy to everything in the CBD.
於 2023 年 9 月住了 1 晚
Violeta Seng 於 2023年10月3日的回應
Dear Toni, thank you for taking the time to share your feedback. Your feedback is very important to us! We hope to welcome you back to our hotel very soon!

10/10 優異

HYUNJOONG

於 2023 年 9 月住了 4 晚
Violeta Seng 於 2023年10月3日的回應
Dear Hyunjoong, thank you for taking the time to share your feedback. Your feedback is very important to us! We hope to welcome you back to our hotel very soon!

10/10 優異

Erika

讚好：設施服務
The staff is just kind, wonderful and wonderful!
於 2023 年 9 月住了 4 晚
Violeta Seng 於 2023年9月27日的回應
Dear Erika, thank you for taking the time to share your feedback. Your feedback is very important to us! We hope to welcome you back to our hotel very soon!

10/10 優異

Ash

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic! Warm staff and cosy rooms
於 2023 年 9 月住了 2 晚
Violeta Seng 於 2023年9月25日的回應
Dear Ash, thank you for taking the time to share your feedback. Your feedback is very important to us! We hope to welcome you back to our hotel very soon!

6/10 一般

Timothy

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Great old property. Professional, helpful and friendly staff. Significntly overpriced for the size of the room. Air conditioning didnt work and the blinds on the windows were faulty. Which id surprising considering the charge.
於 2023 年 9 月住了 1 晚
Violeta Seng 於 2023年9月19日的回應
Dear Timothy, thank you for taking the time to share your feedback. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrence. We hope to welcome you back to our hotel very soon!