Dear Cho,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Dear Jo, Firstly please accept my sincerest apologies for the issues you encountered during your stay. Please get in touch with us about any extra charges you may have incurred and we will rectify the issue immediately. Parramatta is a 30 minute train trip to the city and I am sorry that you were not aware of this when you chose to stay with us. Thanks again for your feedback and I am so sorry that we didn't meet your expectations. Kindest regards Sara Wilkie Front Office Manager

Dear Waruna,Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana BhattaraiFront Office Manager

Dear Breandan,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Sovana BhattaraiFront Office Manager

Dear Zahra, thank you for your valuable feedback.

Dear Teofilo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sovana BhattaraiFront Office Manager

Dear Krishna,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely Sovana BhattaraiFront Office Manager

Dear chaman, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asena Gock Assistant Manager.

Dear Andrew ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sovana Bhattarai

Dear Steve,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sovana BhattaraiAssistant Manager

Dear RebeccaThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Regards Sovana BhattaraiFront Office Manager

Dear Warren,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely Sovana Bhattarai

Dear Kristen ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsSovana Bhattarai

Dear AlanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana Bhattarai

Dear TrudyThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards Sovana Bhattarai

Dear JohnThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsSovana BhattaraiFront Office Manager

Dear Brendan,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards Sovana Bhattarai

Dear Greagory,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSovana BhattaraiFront Office Manager

Dear Karen,Thank you for taking the time to tell us about your experience at the Mercure Sydney Paramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please do not hesitate to contact me directly on 02 88361000 if you wish to discuss this matter in further details.

Dear Clare ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana Bhattarai

Dear Sean ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.RegardsSovana BhattaraiFront Office Manager

Dear Ian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.RegardsSovana BhattaraiFront Office Manager

Dear Belinda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!RegardsSovana BhattaraiFront Office Manager

Dear Drew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!RegardsSovana BhattaraiFront Office Manager

Dear Kylie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sovana Bhattarai

Dear Haris,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Israfil,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Brendan,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front office Assistant Manager

Dear Cassandra,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Megan,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front office Assistant Manager

Dear Donna,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about the overall environment, and we're glad to know that you found our rooms acceptable.However, we apologize that our breakfast buffet did not meet your expectations. We always strive to provide a satisfying dining experience for our guests, and we're sorry that the variety and size of the buffet fell short of what you've experienced in other Mercure hotels. Your feedback is invaluable to us, and we'll definitely take it into consideration as we continuously work on improving our services.We hope that despite this, you were still able to enjoy your time here. If you have any more feedback or suggestions, please feel free to share. We would love to have another opportunity to provide you with an even better experience in the future. Thank you for choosing to stay with us.Kind regards,Saad Khan Front Office Assistant Manager

Dear Bobbi ,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager

Dear Carina,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Joina,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Sally,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Peter,We would like to extend our sincere apologies for the inconveniences you have experienced during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that your experience fell short of your expectations.Regarding the issue with the bathroom door not being able to close properly, we understand how frustrating this must have been for you. We are actively working to address this problem and ensure that all our doors are in proper working condition to provide you with the privacy you deserve.We also apologize for the construction noise from the neighboring property. We understand how disruptive this can be and we're doing our best to communicate with the relevant parties to minimize the impact on our guests. We appreciate your patience and understanding in this matter.Furthermore, we're sorry to hear that the shower did not meet your expectations. Your feedback is invaluable to us, and we will look into improving the shower experience to ensure that all our guests have a comfortable and enjoyable stay.Please know that your comments have been shared with our management team, and we are committed to making the necessary improvements to enhance your future visits. We hope you will consider staying with us again, allowing us the opportunity to provide you with a much-improved experience.If there's anything else you'd like to share or discuss, please don't hesitate to reach out to our guest services team. We value your feedback and will take all necessary steps to ensure your next stay with us is exceptional.Thank you for choosing to stay with us and giving us the chance to improve.Sincerely,Saad Khan Front Office Assistant Manager

Dear Douglas,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Shanee,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Steve,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager

Dear Rachael,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincere apologies about all the confusions and issue you may had in your previous stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager

Dear Adrian,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear Andrew,Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.Kind regards,Saad Khan Front Office Assistant Manager

Dear John,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager

Dear ,Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are going through some renovation and we have completed out top 2 floors. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Saad Khan Front Office Assistant Manager