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帕拉馬塔教堂街美利通套房酒店的評價

5 out of 5
帕拉馬塔教堂街美利通套房酒店
330 Church Street, (entry via Dirrabarri Lane), Parramatta, NSW

評價

9.2

卓越

10 分評分，優異；1170 則評價中有 804 則" "
8 分評分，不錯；1170 則評價中有 260 則" "
6 分評分，一般；1170 則評價中有 59 則" "
4 分評分，欠佳；1170 則評價中有 20 則" "
2 分評分，很差；1170 則評價中有 27 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Kei Fung Kevin

家人同遊
讚好：整潔度和客房舒適度
於 2020 年 4 月住了 7 晚
David R | Guest Service Manager 於 2020年6月3日的回應
Dear Kevin, Thank you for your great 10 out of 10 feedback. We are looking forward to welcoming you back soon. Kind Regards,

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
寬敞舒適，廚房設備齊全！因為我已第二次入住，每次都超過兩星期，唯一不足的就是要住足七天才清潔房間一次，其餘只是提供express service !
於 2020 年 3 月住了 16 晚
David R | Guest Service Manager 於 2020年6月3日的回應
感謝您的反饋意見。

2/10 很差

Huiling

商務旅客
terrible car parking experience
Have to validate the car parking ticket every day (we stayed 3 days), don't know why can not just use the room key. In the last day, we go for validate the ticket with reception before leaving but when pass through the machine shows we still have to pay, we stuck there and press the help button but no one reply, then we try to call reception by phone, finally get through it wasted us around 10-15 min to stuck on the ramp.
於 2020 年 3 月住了 3 晚

10/10 優異

Tsung-Yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This hotel is located at a very convenient area, easy to assess to restaurants, bars, supermarket, and not far away from the transportation. We will definitely stay at the same hotel when we come back next time. It is too good for just a business trip, but it definitely helps us relax and comfort after long meetings.
於 2019 年 7 月住了 2 晚
Christine L - Manager on duty 於 2019年8月5日的回應
Dear Tsung-Yu, Thank you for sharing your feedback. We are delighted to read you found all the makings for an enjoyable stay at Meriton Suites Church Street. We look forward to welcoming you back in the near future for another pleasant stay.

8/10 不錯

QING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
view漂亮，做饭方便，交通便利
入住了36楼的2房，view非常漂亮，天气好的时候可以远眺悉尼塔。厨具餐具齐全，自己做饭很方便，周边餐厅很多，离火车站和游轮码头都很近，步行十分钟即可到达，非常满意的一次旅途。
於 2018 年 10 月住了 13 晚
Marc R - Manager on Duty 於 2018年10月31日的回應
Dear Qing, thank you for sharing your feedback with us from your recent stay. We are delighted you enjoyed the views from the 36th floor from your suite. We look forward to welcoming you back again for another memorable stay.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
儘力修正問題
員工能力雖有參差 管理人員尚能修補錯亂 整體上合格
於 2018 年 10 月住了 3 晚
Marc R - Manager on Duty 於 2018年10月11日的回應
Dear valued guest, thank you for sharing your feedback with us from your recent stay. We are delighted our team were able to repair any disorder from your stay. We look forward to welcoming you back again in the near future.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
方便舒適
環境好，廚房夠大，但電梯好慢
於 2018 年 8 月住了 4 晚
George V - Manager on Duty 於 2018年8月22日的回應
Dear Anonymous, thank you for staying with us at Meriton Suites Church Street Parramatta. It's great to hear that you had a comfortable, relaxing and enjoyable stay. We look forward to welcoming you back again in the near future. Kind regards, George V - Manager On Duty.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The price is so good with such good place indeed
於 2018 年 5 月住了 2 晚
George V - Manager on Duty 於 2018年5月22日的回應
Dear Anonymous, thank you for staying with us at Meriton Suites Church Street Parramatta. It's great to hear that you had a comfortable, relaxing and enjoyable stay. We look forward to welcoming you back again in the near future. Kind regards, George V - Manager On Duty.

10/10 優異

Hsin Fu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 6 晚
Therese S - Manager on Duty 於 2018年3月5日的回應
Dear Hsin Fu, Thank you for a perfect score! I hope to welcome you back in the future for another enjoyable stay. Warm regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value for money
We enjoyed our stay very much. The property is close to Parramatta River and Park with nice environment. Also very close to shops and restaurants. Very convienent location to stay. We will come back again.
於 2017 年 7 月住了 12 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very pleasant stay
Room on a high floor with good view. Everything is well maintained. Staff are friendly and helpful. One day we needed to send a fax overseas urgently. Reception manager (Shur) and staff (Amit), after a long try, found that the fax machine was not working. They immediately helped us to contact a nearby hotel to help with the fax. We were thankful for their initiative and their attitude of "walking an extra mile" to help us resolved the urgent matter.
於 2017 年 7 月住了 7 晚

8/10 不錯

Yi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Cath

家人同遊
讚好：整潔度、設施服務和住宿狀況
Fabulous place to stay
於 2024 年 4 月住了 1 晚
Bhupesh S 於 2024年5月12日的回應
Thank you for a wonderful feedback Cath!

6/10 一般

Ashok

商務旅客
不滿：住宿狀況
Room was not clean and took a long time to get someone to clean it up
於 2024 年 4 月住了 1 晚
Bhupesh S 於 2024年5月17日的回應
Hi Ashok,Thank you for sharing your experience with us. our feedback is incredibly valuable to us, and we will discuss and address these issues with urgency. We apologize for falling short of your expectations and hope to make it right if given another chance in the future. Thanks

10/10 優異

Wilisoni

於 2024 年 3 月住了 2 晚
Bhupesh S 於 2024年5月17日的回應
Thank you Wilisoni

10/10 優異

Tiffany

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Check in was quick & easy. Booked 2B Sky Suite room was clean, good size & beds super comfy. Staff friendly & helpful. We would stay again
於 2024 年 3 月住了 4 晚
Bhupesh S 於 2024年5月17日的回應
Thank you for a wonderful feedback Tiffany! Much appreciated

10/10 優異

Sridhar

讚好：住宿狀況
Well furnished apartment, good staff, especially the reception desk.
於 2024 年 3 月住了 4 晚

10/10 優異

Milissa

家人同遊
讚好：整潔度、設施服務和住宿狀況
Beautiful clean rooms, easy on site parking and wonderful staff.
於 2024 年 2 月住了 1 晚

10/10 優異

SIBIAO

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 5 晚

10/10 優異

Daniel

讚好：整潔度和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 優異

Shaun

家人同遊
讚好：整潔度、設施服務和住宿狀況
The only negative was the construction site that was right outside our window early in the morning.
於 2024 年 2 月住了 1 晚

10/10 優異

Phillip

讚好：整潔度、設施服務和住宿狀況
It was a beautiful room , the only let down was the shower/bathroom-mold
於 2024 年 2 月住了 1 晚

10/10 優異

Rachel

商務旅客
讚好：整潔度和客房舒適度
Stay was really good. The only feedback was that the lounge is not all that comfortable.
於 2024 年 1 月住了 5 晚

8/10 不錯

Adam

家人同遊, 親子同遊
讚好：住宿狀況
Booked the 2 bedroom Sky suite for weekend away. Checkin was fast and welcoming. Apartment was on the 28 th floor. Great size for a family with two bathrooms. Prior to our arrival we requested a cot for our 1 year old. Cost was an additional $10. This was all sorted and in our room on arrival. We were also provided a baby bath and products ( this was unexpected but very appreciated). Rooms, bathrooms and kitchen were all well cleaned. The only thing that could have been cleaned better were the floor boards. I was really looking forward to using the outdoor pool today, but I didn’t realise that they weren’t suited to my accessibility needs. The outdoor pool was deep and only accessible by ladder style stairs. This is not possible with a baby when accompanied by mobility issues. I decided to then move to the indoor pool, hoping it was more accessible, only to find you had to go up a flight of stairs to get to the pool. Again with a baby, a pram and mobility issues - this wasn’t possible. I think that it’s really unfortunate that in this day and age hotels haven’t better planned there accessibility of all areas. All in all though the apartment was great. Just very disappointing that the pools are not at accessible!
於 2024 年 1 月住了 2 晚

10/10 優異

Emma

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great location, lovely amenities and very clean.
於 2024 年 1 月住了 4 晚

10/10 優異

Peter

讚好：整潔度和住宿狀況
Thank you for another amazing stay. Looking forward to staying with you again in the future.

10/10 優異

Peter

讚好：整潔度和住宿狀況
Friendly staff and room was nice

4/10 欠佳

Alicia

家人同遊
不滿：整潔度和設施服務
This is NOT a five star hotel. Its not serviced apartments or suites, because to be called this you are meant to receive services! 5night 7day stay the room was serviced once bathrooms where not cleaned during this service, the linen wasnt changed floors NOT vacuumed, all that was done was towels replaced with new and general rubbish and even then not all was removed. On arrival we asked for a trolley for our bags where told they didn't have one. We arrive at 3.30pm to find both rooms booked NOT available. The house keeping then checked the room and 1 room was ready not the other we went up, the room from afar looked clean but floors where dirty bathroom was not cleaned properly. Second room was ready at 4.00pm and again floors where NOT CLEAN! We where not told that the rooms where only being serviced every 3days after they had already taken full payment for the room. And to then go upstairs to find them unclean was the tip. I went to reception to organise someone to bring the bags up on the trolly that they had finally after half an hour found and was told to take it up myself we dont do that here! We got into the rooms and tried to just make the most of our hoilday. However that didn't happen. The 5 star hotel has 4 lifts and only 3 where working and 1 is for hotel staff only! So it was a 15 to 20min wait for every lift! when i went down why aren't all the lifts working was told it regularly doesn't work Not 5 Stars 3.5star serviced apartments at5 star rate

10/10 優異

James

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Haydn

家人同遊
讚好：整潔度、設施服務和住宿狀況
The only issue we had was the elevator functions were not great
於 2024 年 1 月住了 3 晚

10/10 優異

Allison

於 2024 年 1 月住了 1 晚

6/10 一般

Robert

讚好：整潔度和住宿狀況
Construction nearby. Only one lift working at most times. Almost everyone I met complained about the poor lift service
於 2024 年 1 月住了 2 晚

8/10 不錯

Malcom

讚好：整潔度和住宿狀況
Car park not easy to enter. CBD Location. Rooms clean and spacious.
於 2023 年 12 月住了 2 晚

10/10 優異

Manpreet

於 2023 年 12 月住了 1 晚

6/10 一般

Anuj

家人同遊
讚好：客房舒適度
Short stay accommodation only
The property is good for a short stay and would not recommend for long stay. The room was not perfectly clean and the condition of the room was below average. The communication was satisfactory as they provided the required information. There are heaps of restaurants and take-away joints for food. The area is really safe and the people around the property were courteous.
於 2023 年 12 月住了 2 晚

10/10 優異

Val

伴侶同遊
讚好：整潔度和設施服務
於 2023 年 12 月住了 1 晚

10/10 優異

Allison

家人同遊
讚好：整潔度和客房舒適度
Perfect
Lovely and clean. Modern. Very quiet.
於 2023 年 12 月住了 1 晚

2/10 很差

Rosanna

多人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
The room was beautiful, however it stunk like an ash tray and there were cigarettes and liquor bottles under the bed. The night we arrived, we encountered a s roots safety issue when another guest was throwing frozen oranges and yoghurt containers from a high balcony, and one of the oranges nearly hit my friend and I. We alerted security who was returning from his lunch break but he didn’t seem to care. When we returned from dinner that evening, we went to let reception know and the security guard was there was another guard. They essentially fobbed us off and said that people had been throwing things since 2pm and they couldn’t do anything about it and we can call the police if we have a problem with it. In saying this, we let the person at reception know as we checked out, and he was sincerely sorry and seemed to care, which was much appreciated. Overall this was not a good experience and we would not recommend staying here. I also would expect a call from the property manager or from Meriton head office.
於 2023 年 12 月住了 1 晚

10/10 優異

Melissa

親子同遊
讚好：整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Carol

讚好：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Ace Esera

家人同遊
讚好：整潔度和客房舒適度
Great location. Great for families. Rooms are spacious and staff were great. Reception called to see if we were happy with the room which is rare. Will stay here again
於 2023 年 12 月住了 2 晚

6/10 一般

Philippa

家人同遊, 親子同遊, 商務旅客
不滿：整潔度

10/10 優異

felicity

讚好：整潔度、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Brian

於 2023 年 11 月住了 6 晚

2/10 很差

Mehmet

商務旅客
不滿：整潔度、設施服務和住宿狀況
It is unacceptable that a brand in this caliber failed with very basics of cleaning. A dirty Bed Linen /Towels and Bathroom are NO NO.
於 2023 年 11 月住了 1 晚

10/10 優異

Kylie

於 2023 年 11 月住了 1 晚

6/10 一般

Rosalba

伴侶同遊
Walked in expecting a bit more of a luxury hotel but found it quiet dated and run down Not the cleanest the bedsides were dirty not wiped properly The shower and toilet seems like they are from a hospital and the water doesn’t fall into the drain it almost goes out the door
於 2023 年 11 月住了 1 晚

10/10 優異

Patricia

讚好：整潔度、設施服務和住宿狀況
Amazing stay will definitely be back
於 2023 年 11 月住了 3 晚

6/10 一般

Emily

多人同遊
不滿：整潔度和住宿狀況
The staff were lovely however two out of 4 lifts were out of order, this delayed us coming and going by 15-20 minutes each time we were coming and going. the room was dirty and we paid for parking due to the apartments being surrounded by construction works which made things difficult to come and go from the property in the heavy rain. Nice café downstairs and view to the city. Central location.
於 2023 年 11 月住了 2 晚

6/10 一般

David

於 2023 年 10 月住了 14 晚