We booked for the studio which looked amazing on the website, well! it was the total opposite when we checked in. The towels on our bed were damped and smelly, the fridge was all mouldy and there was so much dust everywhere, so we contacted the office and Nicole from the office was very apologetic and she upgraded us to a villa. The cleaning supervisor even came to us and said sorry and admitted it was horrible and unacceptable. Even the Villa was disappointing, the cleanliness was so bad I ended up going down to the local supermarket and bought cleaning stuff to clean it ourselves as we didn’t want it to ruin our stay.
The whole park looked very neglected, everywhere you look there’s so much mould, the trees and plants are overgrown which is a shame because it used to look so beautiful and well maintained in the past. It’s in the best location in the Northern Beaches and I think that’s the only reason why people still go there, other than that it was a real let down for us.