接待廳
查看供應

皇家宮殿酒店的評價

3.5 out of 5
皇家宮殿酒店
230 Katoomba Street, Katoomba, NSW

評價

8.2

很好

10 分評分，優異；474 則評價中有 168 則" "
8 分評分，不錯；474 則評價中有 199 則" "
6 分評分，一般；474 則評價中有 82 則" "
4 分評分，欠佳；474 則評價中有 18 則" "
2 分評分，很差；474 則評價中有 7 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

8.2/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Yuk Lun (Hong Kong)

讚好：整潔度和客房舒適度
Old-fashioned style hotel
No lift. Have to carry heavy luggage downstairs by yourself.

8/10 不錯

Vincent Shum (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel environment is good
Hotel staff is nice and friendly.

8/10 不錯

Carolina

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Location was really good
於 2024 年 4 月住了 2 晚

10/10 優異

na

讚好：整潔度、職員與服務、設施服務和住宿狀況
広いバスタブにふかふかの絨毯。古くてクラシカルな素敵な雰囲気です。清潔感もあり、快適なホテルでした。 スタッフの皆さんもフレンドリーで親切です。近くにはスーパーや生活用品店、薬局、レストランなど揃っており、旅の忘れ物もトレッキング用のランチも買うことができます。 中心街より少しだけ山寄りなので、夜にホテルの前から綺麗な星空も見ることができました。 このホテルのおかげでブルーマウンテンでの思い出が素敵なものになりました。ありがとうございました。 次に訪れるチャンスがあれば、もっとゆっくり滞在してみたいです。
於 2024 年 4 月住了 2 晚

6/10 一般

Viviana

讚好：整潔度和職員與服務
The room was small and bedding wasnt the most comfortable.
於 2024 年 4 月住了 1 晚

10/10 優異

Sergii

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet place
於 2024 年 3 月住了 3 晚

8/10 不錯

Ruth (Parramatta)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

4/10 欠佳

mike

Old property in need of an update. Even though it’s old and needs updating, no excuse for dirty. Would not recommend
於 2024 年 3 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2024年3月14日的回應
Dear Mike, Thank you for your review. Every step is taken to ensure that the hotel is serviced and presentable. We have taken your comments on board and hope to welcome you back to the Palais Royale in the near future.

10/10 優異

Peter

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

6/10 一般

Ethan

多人同遊
讚好：設施服務
於 2024 年 1 月住了 1 晚

4/10 欠佳

Tony

不滿：整潔度、職員與服務和住宿狀況
Staff service not friendly
於 2024 年 1 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2024年3月14日的回應
Dear Tony, Thank you for your review. We pride ourselves in delivering exceptional service and take this feedback very seriously. We will work towards improve our service standards in order to keep to our commitment in outstanding service. We hope you welcome you back in the near future.

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
Lovely old world charm
於 2023 年 11 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2023年11月29日的回應
Dear David, thank you for your kind words. We hope to welcome you back to the hotel in the near future.

10/10 優異

Bruce

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This Hotel is great if you have a function at Katoomba RSL.
於 2023 年 10 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2023年11月27日的回應
Dear Bruce, thank you for your feedback. We are pleased to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 不錯

Jeffrey

於 2023 年 10 月住了 2 晚
Eric L, Sales and Marketing Manager 於 2023年11月27日的回應
Dear Jeffrey, Thank you for your review. We are pleased to hear that you enjoyed your stay, we hope to welcome you back in the near future.

8/10 不錯

Kidest

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is clean, comfortable, friendly staff and good service
於 2023 年 9 月住了 2 晚
Eric L, Sales and Marketing Manager 於 2023年11月29日的回應
Dear Kidest, Thank you for your review. We are pleased to hear that you enjoyed your stay and we hope to see you back at our hotel in the near future.

10/10 優異

Howell

讚好：整潔度、職員與服務和住宿狀況
Staff were so proud and passionate of the hotel. For the price found it excellent!
於 2023 年 9 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2023年11月29日的回應
Dear Howell - thank you for your kind words. We are pleased that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 優異

Ron

於 2023 年 9 月住了 1 晚

8/10 不錯

Nicholas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 優異

Margie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay, Michelle the reception was delightful and very helpful. Restaurant food top quality and servicing 5 star as well
於 2023 年 8 月住了 2 晚

8/10 不錯

Ann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A grand old place
Really well located, only about 15 minutes walk from the station at Katoomba. Close to restaurants and shops and most visitor attractions.
於 2023 年 8 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2023年8月14日的回應
Dear Ann, Thank you for your feedback. We hope to welcome you back in the near future. Kind Regards,

8/10 不錯

Sean

伴侶同遊, 多人同遊
Comfortable accommodation, friendly staff. Great location
於 2023 年 6 月住了 2 晚
Eric L, Sales and Marketing Manager 於 2023年7月19日的回應
Dear Sean, thank you for your review, we appreciate your comments and hope to see you back at the Palais Royale. Kind Regards,

10/10 優異

Ghilaine

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2023年7月19日的回應
Dear Ghilaine, thank you for your review, we appreciate your comments and hope to see you back at the Palais Royale. Kind Regards,

8/10 不錯

Anne

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
All ok hotel - one comment: coffee served for the continental breakfast is water colored in black....not real coffee for a morning wake up.
於 2023 年 6 月住了 3 晚
Eric L, Sales and Marketing Manager 於 2023年6月13日的回應
Dear Anne, thank you for your review. Our coffee in Gazelles Restaurant is Victoria Arabica filtered coffee however guests have the option of ordering Barista coffee which is sourced from Blue Mountains Roasters. We hope that you may enjoy this option when you return. Kind Regards,

6/10 一般

Ming

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The central heating wasnt working, the heat was cold and it was hard to sleep
於 2023 年 5 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2023年6月13日的回應
Dear Ming, we apologise that your central heating did not work..We have noted your concerns and will follow this up internally. Kind Regards,

10/10 優異

Sergio Igor

於 2023 年 5 月住了 1 晚

10/10 優異

Holly

於 2023 年 4 月住了 1 晚

4/10 欠佳

Natasha

讚好：整潔度和職員與服務
不滿：住宿狀況
I had great expectations, but really old, lumpy pillows and threadbare towels for $334 a night is disgraceful! No complementary bottle of water and charging extra for breakfast at that price is ridiculous. I would not stay here again. Staff were lovely, and temperature of the room was great if i had to say something positive.
於 2023 年 4 月住了 1 晚

6/10 一般

S

於 2022 年 12 月住了 1 晚

2/10 很差

Paul

於 2023 年 1 月住了 1 晚
Eric L, Sales and Marketing Manager 於 2023年11月27日的回應
Dear Paul, we are sorry to hear that your stay did not meet your expectations. Please provide us with more feedback so that we can work towards improving our service offering

10/10 優異

Mike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A wonderful hotel.
I usually stay at the Carrington on my rare visits to Katoomba, however the Carrington was fully booked for the one night and day I had at Katoomba. The Palais Royale is a beautifully restored hotel with equally welcoming hosts and a nice pleasant walk from the station. The continental brekky was good enough to start any day. Now I'm retired, I will be back for a longer stay very soon.
於 2022 年 12 月住了 1 晚
Eric L. - Sales and Marketing Manager 於 2022年12月27日的回應
Dear Mike, Thank you for your review. We are extremely delighted that you had the opportunity to stay with us and look forward to welcoming you back to the Palais Royale in the not too distant future. Kind Regards,

10/10 優異

Jens

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
3rd time staying here in 2022, and still very good place. Great location in Katoomba, friendly staff and clean rooms.
Eric L. - Sales and Marketing Manager 於 2022年12月27日的回應
Dear Jens,Thank you for your review. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Palais RoyaleKind Regards,

8/10 不錯

esin

於 2022 年 12 月住了 2 晚
Eric L. - Sales and Marketing Manager 於 2022年12月27日的回應
Dear Esin, Thank you for yor review. We are glad that you enjoyed your stay. We look forward to welcoming you back to the Palais Royale. Kind Regards,

10/10 優異

James

於 2022 年 11 月住了 1 晚

10/10 優異

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay.
於 2022 年 11 月住了 2 晚
Eric L. - Sales and Marketing Manager 於 2022年12月27日的回應
Dear Paul,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,

10/10 優異

Serge

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a total surprise for the amount we paid . It was clean , friendly and so close to the middle of town . The breakfast was sensational and serving was huge . The best part was the coffee was exceptional . Would recommend to anyone
於 2022 年 11 月住了 1 晚
Eric L. - Sales and Marketing Manager 於 2022年12月27日的回應
Dear Serge,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good for 2 nights stay
Nice old world charm hotel. Well maintained building and good location. Comfortable bed and big bathroom. Will stay again.
於 2022 年 11 月住了 2 晚
Eric L. - Sales and Marketing Manager 於 2022年12月27日的回應
Dear Peter, Thank you for your review. We look forward to welcoming you back to the Palais Royale.Kind Regards,

10/10 優異

Narelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 9 月住了 3 晚

6/10 一般

fran

伴侶同遊
讚好：整潔度和住宿狀況
beautiful old building well maintained.
於 2022 年 9 月住了 1 晚

10/10 優異

Roger

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short break
Friendly staff. Good value breakfast.
於 2022 年 8 月住了 2 晚

8/10 不錯

Janette

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were friendly and helpful. The room was clean, spacious and comfortable. A huge factor in booking the room was it had a private bathroom. The hotel offers an old world charm with the decor whilst proving modern conveniences. It was an enjoyable one night stay.
於 2022 年 7 月住了 1 晚

8/10 不錯

Adrienne

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was real gem...gorgeous well appointed room on the ground floor, dining options more than sufficient with a super meal freshly prepared...loved it. All the staff were welcoming and attentive. For an overnight stay or several nights, this hotel offers guests a very affordable break away. Thank you!
於 2022 年 7 月住了 1 晚

10/10 優異

Donell

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Very enjoyable stay
於 2022 年 6 月住了 1 晚

10/10 優異

Peter

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, amazing property, awesome shower.
於 2022 年 6 月住了 1 晚

8/10 不錯

Shirley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the location, the style of the building and the staff were great. Didn’t like that there was no elevator nor that breakfast is not served every day.
於 2022 年 6 月住了 2 晚

8/10 不錯

Alison

於 2022 年 6 月住了 2 晚

8/10 不錯

Bruce

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
The Palais Royale is centrally-located, and near an excellent restaurant (Canton Palace) that we visited for dinner. Disappointing that the Palais only has breakfast SOME mornings so don't rely on it! We had to go up the street on a very cold morning to obtain our breakfast at a local cafe. Maybe they could offer a self-service continental breakfast on those days? The central heating is warm but even turned up to 30deg it was not T-shirt comfortable.
於 2022 年 5 月住了 1 晚

6/10 一般

Nicole

伴侶同遊
讚好：職員與服務和設施服務
Owners were lovely, it is an old historical building which is beautiful, however, it’s needs a few updates to make it feel polished and grand again. Way to expensive
於 2022 年 5 月住了 1 晚

8/10 不錯

mark

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the feel, great staff, easy parking, great location. Beautiful building etc. Small suggestion, turn the heating up in the room prior to guest arriving as it was a particularly cold day and the room took us a couple of hours to get warm. Having said this, had a lovely time, the family and I are looking forward to coming back soon :)
於 2022 年 5 月住了 1 晚

10/10 優異

Yvonne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service.
於 2022 年 4 月住了 2 晚