Dear Leung, I appreciate you taking the time to share your feedback on your breakfast experience and I have passed this on to our Food and Beverage Manager to review the breakfast offerings. I hope we can welcome you back in the future. Kind regards, Nicola Paine Front Office Manager Pullman at Sydney Olympic Park

Dear Wei ting, Thank you for taking the time to share your feedback on your experience with us at Pullman at Sydney Olympic Park. I am so sorry to hear that your room was not up to standard and invite you to contact me directly at the hotel to discuss your feedback at a suitable time for you. I do apologise that we have not met your expectations on this occasion and hope to hear from you soon. Kind regards, Nicola Paine Front Office Manager

Dear JingWen, Thank you for your kind words in regards to your recent stay with us at the Pullman hotel. We look forward to welcoming you back again soon! Kind Regards, Nathan Cox General Manager

Dear Yung Fat, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards, Nathan Cox General Manager

Thank you for your review. Nathan Cox, General Manager.

Dear DuncanI am so sorry to read of your stay experience, I will share your feedback with the Food and Beverage team to address the reservation issues that have occurred, we will also review what has occurred on your arrival as well your room and corridor.I do apologise your stay has been dissapoining, If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsDianne KnightDirector of Rooms

Dear GusThank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dianne KnightDirector Rooms

Dear Shannon, thank you for taking the time to review your stay, it is great to learn the team have looked after you well, we do look forward to welcoming you again soon. Kind Regards, Dianne Knight, Director Rooms

Dear Stuart, I am sorry to read of your stay experience, we expect better from the team and will address this feedback to ensure the team are aware of how we have not met your expectations on this stay. We do hope that you will provide us another opportunity to do better on a future stayKind RegardsDianne KnightDirector Rooms

Dear Jamie, Thank you for taking the time to review the hotel, We hope you enjoyed your stay and that we see you again soonKind RegardsDianne KnightDirector Rooms

Dear Steve, I am extremely disappointed to read of your stay experience, we have sourced out your room and have replaced the sink, we are very sorry this was not picked up prior to your stay, I have also addressed the lobby toilets' with the Executive Housekeeper. I am very sorry for your experience and hope you will provide us another opportunity to provide a better experience in the futureKind RegardsDianne KnightDirector Rooms

Dear Claire, Thank you for taking the time to review the hotel, I am very sorry to learn of the issues you experience with the AC, I will share this feedback with the team to learn from your stay experience.We do hope to welcome you again soon.Dianne KnightDirector Rooms

Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

Dear DeborahWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. I am so pleased to read your experience met your expectations! with warm smiles and prompt service. It is great to read the staff went above and beyond to ensure your stay was comfortable and enjoyable.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms

Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

Thank you for your honest feedback, we are sorry to hear you had such an unpleasant experience. Here at Pullman Sydney Olympic Park, we strive to provide the highest level of comfort and convenience to our guests. We deeply regret that we did not meet your expectations and apologize for the disappointment caused. Your valuable feedback has been taken on board and is being used to improve our standards of service and hospitality. Thank you again for bringing this to our attention.Dianne KnightDirector Rooms

Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms

Dear VictoriaThank you for your 5 out of 5 review, we are pleased you have enjoyed your stay Kind RegardsDianne KnightDirector Rooms

We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Dear KalebWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Dear NespaThank you for the review of our hotel! We are glad that you enjoyed your stay, we are hopefully refurbishing the rooms next year which will see an uplift of the rooms, we do hope to see you again very soon.Kind RegardsDianne KnightDirector Rooms

Dear IrisWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Thank you for taking the time to share your experience with us here at Pullman Sydney Olympic Park. We are delighted that you found our location ideal and the rooms comfortable . I am so sorry to read you were woken by the breakfast team, we will look into what has happened here.Thank you for being part of our journey!Dianne KnightDirector Rooms

Dear EmmaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

Thank you for taking the time to leave us your feedback about your recent stay with us at Pullman Sydney Olympic Park. We are delighted to hear you had a good stay, and appreciate your kind words about the politeness of our staff. We strive to provide an excellent experience for our guests, so it is gratifying to read that we achieved this for you. We look forward to welcoming you back soon.Kind RegardsDianne KnightDirector Rooms

Dear Joanne, thank you for taking the time to review your recent stay with us at Pullman at Sydney Olympic Park. We appreciate your feedback and apologize for any inconvenience caused. We take great pride in providing our guests with an enjoyable and comfortable experience which meets their expectations. We regret that we were unable to meet those expectations on this occasion and hope that you will reconsider giving us a chance to demonstrate our commitment to excellence on a future visit. Thank you again for your review, we wish you safe travels. Dianne Knight, Director Rooms

HI Paul,Thank you so much for your review.See you again soon!Kind Regards,Sarah Hemsley Associate Director of Guest Experience

Hi Tina,Thank you for sharing your feedback!We look forward to seeing you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

Hi Melinda,Thank you for your review.See you next time.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

Hi Kirryn,Thank you for your review.See you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

Hi Ann-MarieThanks for your review.We look forward to welcoming you back again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

Hi Lynette,Thank you for your review.See you next time.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

Hi Patricia,Thank you for your review.I am sorry to hear you find the breakfast too expensive. We do have a large buffet available including eggs cooked any way you like and unlimited barista coffee for the full price. We also have a continental and a la carte option if you prefer that next time.See you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

Hi Noel, Thankyou for your 4 star rating, Dianne Knight, Director Rooms

Dear NatashaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms

Dear JasonThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms

Dear RojerWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback in regards to the team, we are glad you have enjoyed the Food and Beverage offerings.. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Dear UeleseThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

Dear JodiThank you for the great review of our hotel and shaing you experience with the Concierge teamWe are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

Dear HyunDear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dianne KnightDirector Rooms

Dear DaleDear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

Thank you for taking the time to share your feedback about your recent stay. We appreciate your candid comments and are pleased to hear that you found our staff to be fantastic and friendly. Your positive remarks about our team are valuable to us as we aim to provide excellent service to all our guests.However, we are truly sorry to learn that you were disappointed with the cleanliness and condition of your room. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. We take your concerns seriously and will address them with our housekeeping team to ensure that such issues are rectified promptly.We understand your dissatisfaction with the dated room and the price you paid. We continuously strive to improve our accommodations, and your feedback will be used to guide our efforts in upgrading our facilities.We apologise for any inconvenience you experienced during your stay, and we hope you would consider giving us another opportunity in the future to provide you with a more enjoyable and satisfying experience. Your feedback is important to us, and we are committed to making the necessary improvements to enhance the overall guest experience. Thank you for choosing our hotel, and we look forward to the possibility of serving you better in the future.

Dear ChristineDear John Attwood,We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Dear Michelle, Thank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry to learn that some of your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and good feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.SincerelyDianne KnightDirector Rooms